{
 "id": "hootsuite",
 "name": "Hootsuite",
 "category": "marketing_sales",
 "website": "https://www.hootsuite.com",
 "domains": [
  "hootsuite.com"
 ],
 "summary": "In Account, Plan and billing, expand Manage my subscription and select Cancel upcoming subscription (Super Admins only in an organization). It ends with the paid or trial period; the rest of the term isn't refunded. Cancel app-store subscriptions with Apple or Google, and Enterprise plans through your account manager.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Self-serve plans billed by Hootsuite",
   "who": "The account owner; in a Hootsuite organization, a Super Admin",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Go to Account, then select Plan and billing",
     "expect": "Manage my subscription"
    },
    {
     "do": "Expand the Manage my subscription section and select Cancel upcoming subscription",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the paid or trial period; you keep all current plan features until then",
   "notice": "Cancel before your renewal date to avoid automatic renewal; on a free trial, cancel (and uninstall any paid apps) before the trial ends, or you're charged the next day",
   "refund": "No refund: after cancelling you still pay for the rest of the plan term",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s11",
    "s13",
    "s21"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "Subscriptions started in the Hootsuite mobile app on iPhone or iPad (billed by Apple)",
   "who": "The Apple Account that bought the subscription",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "On your iPhone or iPad, open Settings and tap your name",
     "expect": "Subscriptions"
    },
    {
     "do": "Tap Subscriptions, then Hootsuite",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Tap Cancel Subscription (you may need to scroll down)",
     "expect": null
    }
   ],
   "confirm_by": "The subscription shows an expiration message and no Cancel button in Subscriptions",
   "effective": null,
   "notice": "Cancel at least 24 hours before your next billing date",
   "refund": null,
   "fees": null,
   "source_ids": [
    "s5",
    "s14",
    "s15"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "Subscriptions started in the Hootsuite mobile app on Android (billed by Google Play)",
   "who": "The Google Account that bought the subscription",
   "method": "platform_settings",
   "start_url": "https://play.google.com/store/account/subscriptions",
   "steps": [
    {
     "do": "Go to your subscriptions in Google Play, signed in to the Google Account that pays",
     "expect": "Hootsuite"
    },
    {
     "do": "Click Manage next to it, then Cancel subscription",
     "expect": "a confirmation pop-up asking for a reason"
    },
    {
     "do": "Select a reason, then click Continue",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You can keep using the subscription for the time you have already paid for",
   "notice": "Cancel at least 24 hours before your next billing date",
   "refund": null,
   "fees": null,
   "source_ids": [
    "s5",
    "s16",
    "s17"
   ]
  },
  {
   "channel": "sales_contract",
   "applies_to": "Enterprise plans",
   "who": "The customer, through their Hootsuite customer account manager",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Contact your Hootsuite customer account manager and ask to cancel or change the plan",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s9"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "annual_billing",
   "what": "An annual subscription is one discounted payment instead of monthly payments (non-refundable)",
   "evidence": "documented",
   "source_ids": [
    "s10"
   ]
  },
  {
   "type": "downgrade",
   "what": "Legacy Team plans can switch to Professional, and a change to a plan with fewer features takes effect at the end of the current paid period. Moving from a legacy plan (Professional, Team or Business) to Standard or Advanced means deleting the account and signing up again",
   "evidence": "documented",
   "source_ids": [
    "s7",
    "s8",
    "s19"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The end of the paid or trial period",
  "data_kept": "Hootsuite says it will restore your account information and data if you come back and restart the subscription (no time limit stated)",
  "you_lose": [
   "Your plan's features once the paid or trial period ends"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Cancel, don't delete: deleting the account closes it at once with no proration or partial refund, loses scheduled messages, Streams, Inbox conversations and Analytics data, and its email can't be used for a future Hootsuite account",
   "On a free trial, cancel and uninstall any paid apps before the trial ends; otherwise you're charged the day after it ends",
   "If you subscribed in the mobile app, cancel with Apple or Google Play at least 24 hours before the next billing date",
   "In an organization, only a Super Admin can cancel"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.hootsuite.com/s/article/plan-account",
   "title": "Manage your Hootsuite plan and account",
   "publisher": "vendor",
   "quote": "If you're a member of a Hootsuite organization, you must be a Super Admin to make these changes.",
   "supports": "who can cancel"
  },
  {
   "id": "s2",
   "url": "https://help.hootsuite.com/s/article/plan-account",
   "title": "Manage your Hootsuite plan and account",
   "publisher": "vendor",
   "quote": "Go to Account, and then select Plan and billing.",
   "supports": "where the cancel flow starts"
  },
  {
   "id": "s3",
   "url": "https://help.hootsuite.com/s/article/plan-account",
   "title": "Manage your Hootsuite plan and account",
   "publisher": "vendor",
   "quote": "Expand the Manage my subscription section, and then select Cancel upcoming subscription.",
   "supports": "the cancel step"
  },
  {
   "id": "s4",
   "url": "https://help.hootsuite.com/s/article/plan-account",
   "title": "Manage your Hootsuite plan and account",
   "publisher": "vendor",
   "quote": "If you cancel your subscription, your changes take effect at the end of your paid or trial period.",
   "supports": "when the cancellation takes effect"
  },
  {
   "id": "s5",
   "url": "https://help.hootsuite.com/s/article/plan-account",
   "title": "Manage your Hootsuite plan and account",
   "publisher": "vendor",
   "quote": "don't forget to cancel your mobile app store subscription on Google Play or Apple App Store at least 24 hours before your next billing date.",
   "supports": "the Apple and Google Play routes, and their notice"
  },
  {
   "id": "s6",
   "url": "https://help.hootsuite.com/s/article/plan-account",
   "title": "Manage your Hootsuite plan and account",
   "publisher": "vendor",
   "quote": "We'll keep the door open for you here at Hootsuite. Come back at any time to restart your subscription. When you do, we'll restore your account information and data.",
   "supports": "what is kept after cancelling"
  },
  {
   "id": "s7",
   "url": "https://help.hootsuite.com/s/article/plan-account",
   "title": "Manage your Hootsuite plan and account",
   "publisher": "vendor",
   "quote": "If you change to a plan with fewer features, your changes take effect at the end of your current paid period.",
   "supports": "when a downgrade takes effect"
  },
  {
   "id": "s8",
   "url": "https://help.hootsuite.com/s/article/plan-account",
   "title": "Manage your Hootsuite plan and account",
   "publisher": "vendor",
   "quote": "You can currently switch your Team plan to a Professional plan using these instructions.",
   "supports": "the downgrade that is available"
  },
  {
   "id": "s9",
   "url": "https://help.hootsuite.com/s/article/manage-enterprise",
   "title": "Manage your Enterprise plan",
   "publisher": "vendor",
   "quote": "Your Hootsuite customer account manager will assist you in making changes and updates to your plan.",
   "supports": "the Enterprise route"
  },
  {
   "id": "s10",
   "url": "https://help.hootsuite.com/s/article/billing-FAQ",
   "title": "Billing FAQ",
   "publisher": "vendor",
   "quote": "Annual subscriptions offer one discounted, non-refundable payment instead of monthly payments.",
   "supports": "annual billing is cheaper"
  },
  {
   "id": "s11",
   "url": "https://help.hootsuite.com/s/article/billing-FAQ",
   "title": "Billing FAQ",
   "publisher": "vendor",
   "quote": "To avoid automatic renewal, cancel your subscription before your renewal date.",
   "supports": "the notice needed before renewal"
  },
  {
   "id": "s12",
   "url": "https://help.hootsuite.com/s/article/billing-FAQ",
   "title": "Billing FAQ",
   "publisher": "vendor",
   "quote": "If you delete your account, we immediately close it with no proration or partial refund.",
   "supports": "the delete-account tip"
  },
  {
   "id": "s13",
   "url": "https://hootsuite.com/legal/terms",
   "title": "Hootsuite Self-Serve Terms of Service",
   "publisher": "vendor",
   "quote": "If you cancel (or downgrade) paid Self-Serve Services, you must continue to pay for the rest of your plan term and you are not entitled to a refund.",
   "supports": "the refund policy"
  },
  {
   "id": "s14",
   "url": "https://support.apple.com/en-us/118428",
   "title": "If you want to cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.",
   "supports": "the Apple cancel steps"
  },
  {
   "id": "s15",
   "url": "https://support.apple.com/en-us/118428",
   "title": "If you want to cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm an Apple cancellation"
  },
  {
   "id": "s16",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.",
   "supports": "the Google Play cancel steps"
  },
  {
   "id": "s17",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.",
   "supports": "when Google Play access ends"
  },
  {
   "id": "s18",
   "url": "https://help.hootsuite.com/s/article/plan-account",
   "title": "Manage your Hootsuite plan and account",
   "publisher": "vendor",
   "quote": "When you delete your plan, you'll lose your scheduled messages, Streams, Inbox conversations, and Analytics data.",
   "supports": "what deleting loses"
  },
  {
   "id": "s19",
   "url": "https://help.hootsuite.com/s/article/plan-account",
   "title": "Manage your Hootsuite plan and account",
   "publisher": "vendor",
   "quote": "to change from a legacy plan (Professional, Team, or Business) to a new plan (Standard or Advanced), you will need to delete your existing Hootsuite account",
   "supports": "only legacy-to-new plan changes need a new account"
  },
  {
   "id": "s20",
   "url": "https://help.hootsuite.com/s/article/plan-account",
   "title": "Manage your Hootsuite plan and account",
   "publisher": "vendor",
   "quote": "your scheduled content will be permanently deleted, and the email associated with that account cannot be used for a future Hootsuite account.",
   "supports": "what deleting the account costs"
  },
  {
   "id": "s21",
   "url": "https://hootsuite.com/legal/terms",
   "title": "Hootsuite Self-Serve Terms of Service",
   "publisher": "vendor",
   "quote": "charge you automatically on the first day after the free trial is over, unless you cancel or downgrade to a charge-free service and uninstall any paid apps",
   "supports": "the free-trial charge and the paid-apps gotcha"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "Data export before cancelling was not documented on the pages read",
   "The nonprofit (HootGiving) page gives no discount amount",
   "How long data is kept for a cancelled account is not stated"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Downgrade offer: only legacy-to-new plan moves need a new account; the packet said all other plan changes did",
    "Added the free-trial gotcha from the terms: cancel and uninstall any paid apps before the trial ends",
    "Delete tip now says scheduled content is permanently deleted and the email can't be reused",
    "Moved s10-s12 to the Billing FAQ's current URL"
   ]
  }
 },
 "stackcut": {
  "vendor_id": "hootsuite",
  "name": "Hootsuite",
  "recipes": [
   {
    "id": "replace-hootsuite",
    "title": "Social media scheduler",
    "best_year_one_net": 1150
   }
  ]
 },
 "page": "https://stackcut.io/cancel/hootsuite",
 "json": "https://stackcut.io/exits/hootsuite.json",
 "evidence": {
  "packet_revision": "c5981e8f5da5e394ac2436349343abaf8da453e9cbf7c446a494f29d3fca91ad",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
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   "stale_after_days": 30,
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  },
  "routes": [
   {
    "route_id": "hootsuite--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
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    }
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   {
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    "channel": "apple_app_store",
    "checked_on": "2026-09-29",
    "freshness": {
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     "checked_on": "2026-09-29",
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    }
   },
   {
    "route_id": "hootsuite--google-play--r3",
    "channel": "google_play",
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    "freshness": {
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     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "hootsuite--sales-contract--r4",
    "channel": "sales_contract",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}