{
 "id": "honeybook",
 "name": "HoneyBook",
 "category": "business_finance",
 "website": "https://www.honeybook.com",
 "domains": [
  "honeybook.com"
 ],
 "summary": "Web memberships: select your company logo, Company Settings, Membership tab, Cancel Plan, then follow the prompts; a confirmation email follows. App memberships are cancelled with Apple or Google Play. Gotcha: the Terms of Service ask for notice at least 30 days before the term ends.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Starter, Essentials and Premium memberships bought on the web, billed monthly or yearly",
   "who": "The HoneyBook member signed in to the company account (the help center doesn't say which team roles can cancel)",
   "method": "self_serve",
   "start_url": "https://www.honeybook.com/app/settings/company/subscription",
   "steps": [
    {
     "do": "Select your company logo in the navigation menu, then Company Settings",
     "expect": null
    },
    {
     "do": "Select the Membership tab",
     "expect": "Cancel Plan"
    },
    {
     "do": "Select Cancel Plan and follow the on-screen prompts to complete the cancellation",
     "expect": null
    }
   ],
   "confirm_by": "An email confirming the cancellation",
   "effective": "The account stays usable through the current subscription period; at the end of the billing cycle the subscription is cancelled and charges stop. After that you keep existing projects and information but can't create new files or projects or send messages",
   "notice": "The Terms of Service say to cancel at least 30 days before the end of the current subscription term (by email); the help center's Cancel Plan flow doesn't mention a notice period",
   "refund": "A 60-day money back guarantee from your membership start date: contact Support through the question-mark icon. Membership charges or renewals outside that window aren't refunded",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s28",
    "s29",
    "s32",
    "s33"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "Memberships bought in the HoneyBook iOS app",
   "who": "The Apple Account holder who subscribed",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "On your iPhone or iPad, open Settings and tap your name, then Subscriptions",
     "expect": null
    },
    {
     "do": "Tap HoneyBook, then Cancel Subscription",
     "expect": null
    }
   ],
   "confirm_by": "No Cancel button, or an expiration message in red, means the subscription is already canceled",
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s12",
    "s13",
    "s14",
    "s15"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "Memberships bought in the HoneyBook Android app",
   "who": "The Google account holder who subscribed",
   "method": "platform_settings",
   "start_url": "https://play.google.com/store/account/subscriptions",
   "steps": [
    {
     "do": "Go to subscriptions in Google Play and select Manage next to HoneyBook",
     "expect": null
    },
    {
     "do": "Select Cancel subscription and follow the prompts",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You can keep using the subscription for the time you've already paid for",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s12",
    "s13",
    "s16",
    "s17"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Change to a cheaper plan at any time (Starter $29, Essentials $49, Premium $109 a month, billed yearly); after a downgrade you keep the old plan's features until the end of the billing cycle",
   "evidence": "documented",
   "source_ids": [
    "s18",
    "s19",
    "s20",
    "s21",
    "s22"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Yearly billing saves up to 18%. Switching from monthly to annual starts a new cycle at once, with a prorated credit from the monthly plan",
   "evidence": "documented",
   "source_ids": [
    "s23",
    "s24"
   ]
  }
 ],
 "export": [
  {
   "data": "Contacts list",
   "how": "In the navigation menu select Clients, then Contacts; select the triple-dot icon, then Download spreadsheet",
   "format": "CSV spreadsheet with each contact's name, email, phone number, address, notes and date created",
   "limits": null,
   "source_ids": [
    "s25",
    "s26",
    "s27"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current subscription period",
  "data_kept": "Cancelling doesn't delete the account: you keep access to existing projects and information. The Terms let HoneyBook remove content of an account it terminates, including for lack of use, and disclaim liability for deleted data",
  "you_lose": [
   "Creating new files or projects, and sending messages, once the subscription period ends"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "On a free trial nothing is charged automatically when the trial ends, so there is nothing to cancel",
   "If the membership was bought in the iOS or Android app, it can only be changed or cancelled through Apple or Google Play",
   "The Terms of Service ask for cancellation notice at least 30 days before the end of the term: cancel well ahead of an annual renewal",
   "Cancelling doesn't delete the account: to delete it permanently, contact HoneyBook Support",
   "To use the 60-day money back guarantee, contact Support through the question-mark icon"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.honeybook.com/en/articles/2584102-cancel-your-honeybook-membership-or-free-trial",
   "title": "Cancel your HoneyBook membership or free trial",
   "publisher": "vendor",
   "quote": "Select your company logo from the navigation menu > Company Settings",
   "supports": "where the cancel flow starts"
  },
  {
   "id": "s2",
   "url": "https://help.honeybook.com/en/articles/2584102-cancel-your-honeybook-membership-or-free-trial",
   "title": "Cancel your HoneyBook membership or free trial",
   "publisher": "vendor",
   "quote": "Select the Membership tab",
   "supports": "the Membership tab"
  },
  {
   "id": "s3",
   "url": "https://help.honeybook.com/en/articles/2584102-cancel-your-honeybook-membership-or-free-trial",
   "title": "Cancel your HoneyBook membership or free trial",
   "publisher": "vendor",
   "quote": "Select Cancel Plan",
   "supports": "the Cancel Plan button"
  },
  {
   "id": "s4",
   "url": "https://help.honeybook.com/en/articles/2584102-cancel-your-honeybook-membership-or-free-trial",
   "title": "Cancel your HoneyBook membership or free trial",
   "publisher": "vendor",
   "quote": "Follow the on-screen prompts to complete your cancellation",
   "supports": "completing the flow"
  },
  {
   "id": "s5",
   "url": "https://help.honeybook.com/en/articles/2584102-cancel-your-honeybook-membership-or-free-trial",
   "title": "Cancel your HoneyBook membership or free trial",
   "publisher": "vendor",
   "quote": "Once your cancellation is complete, you'll receive an email confirming the cancellation",
   "supports": "the confirmation email"
  },
  {
   "id": "s6",
   "url": "https://help.honeybook.com/en/articles/2584102-cancel-your-honeybook-membership-or-free-trial",
   "title": "Cancel your HoneyBook membership or free trial",
   "publisher": "vendor",
   "quote": "Your account will be available to use through your current subscription period after you've completed the cancellation process.",
   "supports": "when access ends"
  },
  {
   "id": "s7",
   "url": "https://help.honeybook.com/en/articles/2584102-cancel-your-honeybook-membership-or-free-trial",
   "title": "Cancel your HoneyBook membership or free trial",
   "publisher": "vendor",
   "quote": "you'll still have access to all existing projects and information, but you will no longer be able to create new files, projects, or send messages",
   "supports": "what you keep and lose"
  },
  {
   "id": "s8",
   "url": "https://www.honeybook.com/legal/terms-of-service",
   "title": "HoneyBook Terms of Service",
   "publisher": "vendor",
   "quote": "notifying us of your intent to cancel at least thirty (30) days prior to the end of your then-current subscription term.",
   "supports": "the 30-day notice in the Terms"
  },
  {
   "id": "s9",
   "url": "https://help.honeybook.com/en/articles/2584102-cancel-your-honeybook-membership-or-free-trial",
   "title": "Cancel your HoneyBook membership or free trial",
   "publisher": "vendor",
   "quote": "HoneyBook offers a 60-day money back guarantee from your membership start date",
   "supports": "the refund guarantee"
  },
  {
   "id": "s10",
   "url": "https://help.honeybook.com/en/articles/2584102-cancel-your-honeybook-membership-or-free-trial",
   "title": "Cancel your HoneyBook membership or free trial",
   "publisher": "vendor",
   "quote": "reach out to our Support team by clicking the Question Mark icon",
   "supports": "how to ask for a refund"
  },
  {
   "id": "s11",
   "url": "https://www.honeybook.com/legal/terms-of-service",
   "title": "HoneyBook Terms of Service",
   "publisher": "vendor",
   "quote": "Your subscription is continuous until you cancel it or HoneyBook suspends or otherwise stops providing access.",
   "supports": "the subscription renews until cancelled"
  },
  {
   "id": "s12",
   "url": "https://help.honeybook.com/en/articles/2584102-cancel-your-honeybook-membership-or-free-trial",
   "title": "Cancel your HoneyBook membership or free trial",
   "publisher": "vendor",
   "quote": "For subscriptions created directly from an app store, you can cancel your subscription from that app store",
   "supports": "app-store subscriptions are cancelled in the store"
  },
  {
   "id": "s13",
   "url": "https://help.honeybook.com/en/articles/7020217-top-questions-answered-about-honeybook-billing-and-membership",
   "title": "Top questions answered about HoneyBook billing and membership",
   "publisher": "vendor",
   "quote": "If you purchased membership from the iOS or Android mobile app, you'll need to change it through Apple or Google Play.",
   "supports": "app memberships are managed by Apple or Google"
  },
  {
   "id": "s14",
   "url": "https://support.apple.com/en-us/118428",
   "title": "If you want to cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.",
   "supports": "Apple's cancel steps"
  },
  {
   "id": "s15",
   "url": "https://support.apple.com/en-us/118428",
   "title": "If you want to cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm"
  },
  {
   "id": "s16",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.",
   "supports": "Google's cancel steps"
  },
  {
   "id": "s17",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.",
   "supports": "access after cancelling on Google Play"
  },
  {
   "id": "s18",
   "url": "https://help.honeybook.com/en/articles/7020217-top-questions-answered-about-honeybook-billing-and-membership",
   "title": "Top questions answered about HoneyBook billing and membership",
   "publisher": "vendor",
   "quote": "Absolutely. With HoneyBook's pricing plans, we grow with your business, which means you can change your plan at any time.",
   "supports": "changing plans"
  },
  {
   "id": "s19",
   "url": "https://help.honeybook.com/en/articles/7020217-top-questions-answered-about-honeybook-billing-and-membership",
   "title": "Top questions answered about HoneyBook billing and membership",
   "publisher": "vendor",
   "quote": "you'll have access to all the features included in your old plan until the end of your billing cycle.",
   "supports": "when a downgrade takes effect"
  },
  {
   "id": "s20",
   "url": "https://www.honeybook.com/pricing",
   "title": "HoneyBook pricing",
   "publisher": "vendor",
   "quote": "$29",
   "supports": "the Starter price"
  },
  {
   "id": "s21",
   "url": "https://www.honeybook.com/pricing",
   "title": "HoneyBook pricing",
   "publisher": "vendor",
   "quote": "$49",
   "supports": "the Essentials price"
  },
  {
   "id": "s22",
   "url": "https://www.honeybook.com/pricing",
   "title": "HoneyBook pricing",
   "publisher": "vendor",
   "quote": "$109",
   "supports": "the Premium price"
  },
  {
   "id": "s23",
   "url": "https://www.honeybook.com/pricing",
   "title": "HoneyBook pricing",
   "publisher": "vendor",
   "quote": "Billed yearly (save up to 18%)",
   "supports": "the yearly discount"
  },
  {
   "id": "s24",
   "url": "https://help.honeybook.com/en/articles/7020217-top-questions-answered-about-honeybook-billing-and-membership",
   "title": "Top questions answered about HoneyBook billing and membership",
   "publisher": "vendor",
   "quote": "the new billing cycle will begin immediately. A prorated credit from your monthly plan will be applied toward the annual cost.",
   "supports": "switching to annual"
  },
  {
   "id": "s25",
   "url": "https://help.honeybook.com/en/articles/2650752-download-and-export-your-contacts-list-from-honeybook",
   "title": "Download and export your contacts list from HoneyBook",
   "publisher": "vendor",
   "quote": "select Contacts",
   "supports": "where contacts are exported"
  },
  {
   "id": "s26",
   "url": "https://help.honeybook.com/en/articles/2650752-download-and-export-your-contacts-list-from-honeybook",
   "title": "Download and export your contacts list from HoneyBook",
   "publisher": "vendor",
   "quote": "Select the triple-dot icon > select Download spreadsheet",
   "supports": "the export step"
  },
  {
   "id": "s27",
   "url": "https://help.honeybook.com/en/articles/2650752-download-and-export-your-contacts-list-from-honeybook",
   "title": "Download and export your contacts list from HoneyBook",
   "publisher": "vendor",
   "quote": "CSV spreadsheet that includes basic client information like the contact's name, email, phone number, address, notes, and the date the contact was created",
   "supports": "the export format"
  },
  {
   "id": "s28",
   "url": "https://help.honeybook.com/en/articles/2584102-cancel-your-honeybook-membership-or-free-trial",
   "title": "Cancel your HoneyBook membership or free trial",
   "publisher": "vendor",
   "quote": "Canceling won't delete your account.",
   "supports": "cancelling keeps the account"
  },
  {
   "id": "s29",
   "url": "https://help.honeybook.com/en/articles/2584102-cancel-your-honeybook-membership-or-free-trial",
   "title": "Cancel your HoneyBook membership or free trial",
   "publisher": "vendor",
   "quote": "you will not be automatically charged at the end of your trial period",
   "supports": "trials don't convert automatically"
  },
  {
   "id": "s30",
   "url": "https://www.honeybook.com/legal/terms-of-service",
   "title": "HoneyBook Terms of Service",
   "publisher": "vendor",
   "quote": "remove and discard any content within the Service, for any reason, including, without limitation, for lack of use",
   "supports": "content removal on termination"
  },
  {
   "id": "s31",
   "url": "https://www.honeybook.com/legal/terms-of-service",
   "title": "HoneyBook Terms of Service",
   "publisher": "vendor",
   "quote": "HoneyBook will not be liable for any loss or damage arising from deletion or failure to store any data or other content maintained or uploaded by the Service.",
   "supports": "no liability for deleted data"
  },
  {
   "id": "s32",
   "url": "https://help.honeybook.com/en/articles/2584102-cancel-your-honeybook-membership-or-free-trial",
   "title": "Cancel your HoneyBook membership or free trial",
   "publisher": "vendor",
   "quote": "At the end of your billing cycle, your subscription will be canceled and you'll no longer be charged a membership fee",
   "supports": "when charges stop"
  },
  {
   "id": "s33",
   "url": "https://help.honeybook.com/en/articles/2584102-cancel-your-honeybook-membership-or-free-trial",
   "title": "Cancel your HoneyBook membership or free trial",
   "publisher": "vendor",
   "quote": "we're not able to process refunds for membership charges or renewals outside of that window",
   "supports": "no refunds after the 60 days"
  },
  {
   "id": "s34",
   "url": "https://help.honeybook.com/en/articles/2584102-cancel-your-honeybook-membership-or-free-trial",
   "title": "Cancel your HoneyBook membership or free trial",
   "publisher": "vendor",
   "quote": "If you'd like to permanently delete your account, reach out to our Support team",
   "supports": "deleting the account is a separate request"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "The email address for the Terms' 30-day cancellation notice isn't given here; it's listed in HoneyBook's Terms of Service",
   "Which team roles can cancel is not documented",
   "Whether the Cancel Plan flow asks for a reason or shows an offer is not described beyond on-screen prompts",
   "How long HoneyBook keeps data after a membership ends is not stated"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked the cancel article, billing FAQ, pricing page and Terms: steps, the Settings link, the confirmation email, app-store routes, the 60-day guarantee, prices and the Terms' 30-day email notice are confirmed",
    "Effective date: added that charges stop at the end of the billing cycle (s32)",
    "Refund: added that charges or renewals outside the 60 days aren't refunded (s33)",
    "After cancelling you also can't start new projects or send messages, not only files (s7 quote completed)",
    "Tip: deleting the account is a separate request to Support (s34)"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/honeybook",
 "json": "https://stackcut.io/exits/honeybook.json",
 "evidence": {
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  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "honeybook--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
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     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
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    "channel": "apple_app_store",
    "checked_on": "2026-10-05",
    "freshness": {
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     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "honeybook--google-play--r3",
    "channel": "google_play",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}