{
 "id": "heygen",
 "name": "HeyGen",
 "category": "design_creative",
 "website": "https://www.heygen.com",
 "domains": [
  "heygen.com"
 ],
 "summary": "On the web, open Settings, then Plan & Billing; use the arrow next to Manage Billing, choose Cancel Plan, answer the short feedback prompts and click Continue Canceling. The plan ends at the end of the billing cycle and unused credits expire. App Store and Google Play subscriptions are cancelled there.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "HeyGen plans bought on the HeyGen website (monthly or annual)",
   "who": "The account holder, signed in",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Click your name initial or profile picture in the bottom-left corner of the home screen, then Settings",
     "expect": "Plan & Billing"
    },
    {
     "do": "Click Plan & Billing in the left-side menu",
     "expect": "the Plan section with a Manage Billing button"
    },
    {
     "do": "In the Plan section, click the down arrow next to Manage Billing and select Cancel Plan",
     "expect": "short feedback prompts"
    },
    {
     "do": "Complete the feedback prompts and click Continue Canceling to confirm",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The subscription cancels at the end of the current billing cycle (annual plans: the end of the paid year); you can create videos until then, then the account moves to the Free plan",
   "notice": null,
   "refund": "Cancelling doesn't refund past charges and there are no automatic prorated refunds. Payments are non-refundable except where law requires; web purchases can be considered for a refund within 15 days, case by case, and may be refused if many credits were used. Ask through live chat or by email to support",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "t1",
    "t2",
    "t3",
    "t4"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "HeyGen subscriptions bought in the HeyGen iPhone or iPad app (billed by Apple)",
   "who": "The Apple Account that bought the subscription",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "Open the Settings app on your iPhone or iPad and tap your Apple ID (your name) at the top",
     "expect": "Subscriptions"
    },
    {
     "do": "Choose Subscriptions and locate the HeyGen subscription",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Select Cancel Subscription and confirm",
     "expect": null
    }
   ],
   "confirm_by": "Subscriptions shows an expiration message and no Cancel button for HeyGen",
   "effective": "HeyGen's Terms say that after any cancellation you keep access through the end of the current subscription period",
   "notice": null,
   "refund": "Apple handles refunds (14-day window); request one at reportaproblem.apple.com",
   "fees": null,
   "source_ids": [
    "s12",
    "s13",
    "s14",
    "s15",
    "s16",
    "a1",
    "a2",
    "t2"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "HeyGen subscriptions bought in the HeyGen Android app (billed by Google Play)",
   "who": "The Google Account that bought the subscription",
   "method": "platform_settings",
   "start_url": "https://play.google.com/store/account/subscriptions",
   "steps": [
    {
     "do": "Open the Google Play Store app and tap your profile icon in the top-right corner",
     "expect": "Payments & subscriptions"
    },
    {
     "do": "Tap Payments & subscriptions, then Subscriptions, and select HeyGen",
     "expect": "Cancel subscription"
    },
    {
     "do": "Tap Cancel subscription and follow the on-screen instructions",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You keep access for the time you've already paid for",
   "notice": null,
   "refund": "HeyGen Support handles refund requests for Google Play purchases: email support with your order number and your HeyGen account email. Eligibility follows the policies of the platform you bought on",
   "fees": null,
   "source_ids": [
    "s16",
    "s17",
    "s18",
    "s19",
    "s20",
    "g2",
    "g3",
    "s32",
    "s33"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "pause",
   "what": "Choose Pause Plan in the same menu: it postpones the next charge by 30 days instead of cancelling, but your unused credit balance is lost",
   "evidence": "documented",
   "source_ids": [
    "s4",
    "s21",
    "s22"
   ]
  },
  {
   "type": "downgrade",
   "what": "Downgrade to a lower plan instead of cancelling; standard downgrades take effect at the end of the current billing cycle",
   "evidence": "documented",
   "source_ids": [
    "s23",
    "s24"
   ]
  },
  {
   "type": "free_plan",
   "what": "After cancelling, the account stays on the Free plan: previously rendered videos remain under Projects, and avatars beyond 1 are locked rather than deleted",
   "evidence": "documented",
   "source_ids": [
    "s25",
    "s26",
    "s27"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The end of the current billing cycle (annual plans: the end of the paid year)",
  "data_kept": "Previously rendered videos stay saved and accessible under Projects on the Free plan; extra avatars are locked, not deleted. After termination HeyGen may delete your content, with no period stated",
  "you_lose": [
   "Unused credits, which expire when the paid plan ends (pausing also wipes them)",
   "Avatars beyond the Free plan's 1, which become locked",
   "Add-ons, because cancelling cancels the whole subscription"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "Short feedback prompts appear before Continue Canceling; the same menu offers Pause Plan and the help suggests downgrading instead",
  "tips": [
   "Deleting or uninstalling the HeyGen app does not cancel a store subscription",
   "To remove only an add-on and keep the plan, contact support: cancelling yourself cancels the whole subscription",
   "Use or accept losing remaining credits before the plan ends; pausing also wipes them",
   "Cancelling only stops payments; deleting the account and its data is separate (Settings, Account, Delete Account)"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.heygen.com/en/articles/8304328-how-to-cancel-or-pause-your-heygen-subscription",
   "title": "How to Cancel or Pause your HeyGen Subscription",
   "publisher": "vendor",
   "quote": "Click on your name initial or Profile picture in the bottom-left corner of the home screen, and click on Settings",
   "supports": "where the cancel flow starts"
  },
  {
   "id": "s2",
   "url": "https://help.heygen.com/en/articles/8304328-how-to-cancel-or-pause-your-heygen-subscription",
   "title": "How to Cancel or Pause your HeyGen Subscription",
   "publisher": "vendor",
   "quote": "Plan & Billing",
   "supports": "the Plan & Billing menu"
  },
  {
   "id": "s3",
   "url": "https://help.heygen.com/en/articles/8304328-how-to-cancel-or-pause-your-heygen-subscription",
   "title": "How to Cancel or Pause your HeyGen Subscription",
   "publisher": "vendor",
   "quote": "In the Plan section, look for the down arrow next to the \"Manage Billing\" button",
   "supports": "the Manage Billing arrow"
  },
  {
   "id": "s4",
   "url": "https://help.heygen.com/en/articles/8304328-how-to-cancel-or-pause-your-heygen-subscription",
   "title": "How to Cancel or Pause your HeyGen Subscription",
   "publisher": "vendor",
   "quote": "Click on the arrow, then select the Cancel Plan button to complete the unsubscribe process or Pause Plan",
   "supports": "Cancel Plan and Pause Plan"
  },
  {
   "id": "s5",
   "url": "https://help.heygen.com/en/articles/8304328-how-to-cancel-or-pause-your-heygen-subscription",
   "title": "How to Cancel or Pause your HeyGen Subscription",
   "publisher": "vendor",
   "quote": "Complete the short feedback prompts and click Continue Canceling/Pausing to confirm",
   "supports": "the feedback step and final confirm"
  },
  {
   "id": "s6",
   "url": "https://help.heygen.com/en/articles/8304328-how-to-cancel-or-pause-your-heygen-subscription",
   "title": "How to Cancel or Pause your HeyGen Subscription",
   "publisher": "vendor",
   "quote": "Once you cancel your plan, the subscription will only cancel at the end of the current billing cycle, so you can still create videos until the end of your subscription!",
   "supports": "when cancelling takes effect"
  },
  {
   "id": "s7",
   "url": "https://help.heygen.com/en/articles/8304328-how-to-cancel-or-pause-your-heygen-subscription",
   "title": "How to Cancel or Pause your HeyGen Subscription",
   "publisher": "vendor",
   "quote": "Canceling stops future recurring charges, but it does not automatically refund past charges.",
   "supports": "cancelling doesn't refund"
  },
  {
   "id": "s8",
   "url": "https://help.heygen.com/en/articles/8304328-how-to-cancel-or-pause-your-heygen-subscription",
   "title": "How to Cancel or Pause your HeyGen Subscription",
   "publisher": "vendor",
   "quote": "we do not automatically provide prorated refunds for the remaining time left in your billing cycle",
   "supports": "no prorated refunds"
  },
  {
   "id": "s9",
   "url": "https://help.heygen.com/en/articles/8304328-how-to-cancel-or-pause-your-heygen-subscription",
   "title": "How to Cancel or Pause your HeyGen Subscription",
   "publisher": "vendor",
   "quote": "Refunds are handled separately according to our refund policy (e.g., within 15 days for web purchases; Apple and Google Play refunds are governed by their respective store policies).",
   "supports": "the refund window by channel"
  },
  {
   "id": "s10",
   "url": "https://help.heygen.com/en/articles/8304807-refund-process-and-policy",
   "title": "Refund Process and Policy",
   "publisher": "vendor",
   "quote": "refunds for purchases made through HeyGen are reviewed on a case-by-case basis and may not be granted if a significant amount of credits has already been created",
   "supports": "how refunds are decided"
  },
  {
   "id": "s11",
   "url": "https://help.heygen.com/en/articles/8304807-refund-process-and-policy",
   "title": "Refund Process and Policy",
   "publisher": "vendor",
   "quote": "via live chat on our platform or by emailing",
   "supports": "how to ask for a refund"
  },
  {
   "id": "s12",
   "url": "https://help.heygen.com/en/articles/8304328-how-to-cancel-or-pause-your-heygen-subscription",
   "title": "How to Cancel or Pause your HeyGen Subscription",
   "publisher": "vendor",
   "quote": "Tap your Apple ID (your name) at the top of the screen",
   "supports": "the iPhone cancel steps"
  },
  {
   "id": "s13",
   "url": "https://help.heygen.com/en/articles/8304328-how-to-cancel-or-pause-your-heygen-subscription",
   "title": "How to Cancel or Pause your HeyGen Subscription",
   "publisher": "vendor",
   "quote": "Locate the HeyGen subscription you want to cancel",
   "supports": "finding the subscription"
  },
  {
   "id": "s14",
   "url": "https://help.heygen.com/en/articles/8304328-how-to-cancel-or-pause-your-heygen-subscription",
   "title": "How to Cancel or Pause your HeyGen Subscription",
   "publisher": "vendor",
   "quote": "Select Cancel Subscription and Confirm your choice",
   "supports": "the iPhone confirm step"
  },
  {
   "id": "s15",
   "url": "https://help.heygen.com/en/articles/8304807-refund-process-and-policy",
   "title": "Refund Process and Policy",
   "publisher": "vendor",
   "quote": "Apple has a 14-day refund window for all requests",
   "supports": "the Apple refund window"
  },
  {
   "id": "s16",
   "url": "https://help.heygen.com/en/articles/8304328-how-to-cancel-or-pause-your-heygen-subscription",
   "title": "How to Cancel or Pause your HeyGen Subscription",
   "publisher": "vendor",
   "quote": "Simply deleting or uninstalling the HeyGen app from your mobile device does not cancel your subscription",
   "supports": "uninstalling doesn't cancel"
  },
  {
   "id": "s17",
   "url": "https://help.heygen.com/en/articles/8304328-how-to-cancel-or-pause-your-heygen-subscription",
   "title": "How to Cancel or Pause your HeyGen Subscription",
   "publisher": "vendor",
   "quote": "Tap your profile icon in the top-right corner",
   "supports": "the Google Play start"
  },
  {
   "id": "s18",
   "url": "https://help.heygen.com/en/articles/8304328-how-to-cancel-or-pause-your-heygen-subscription",
   "title": "How to Cancel or Pause your HeyGen Subscription",
   "publisher": "vendor",
   "quote": "Tap Payments & subscriptions > Subscriptions",
   "supports": "the Google Play menu"
  },
  {
   "id": "s19",
   "url": "https://help.heygen.com/en/articles/8304328-how-to-cancel-or-pause-your-heygen-subscription",
   "title": "How to Cancel or Pause your HeyGen Subscription",
   "publisher": "vendor",
   "quote": "Tap Cancel subscription and follow the on-screen instructions",
   "supports": "the Google Play cancel step"
  },
  {
   "id": "s20",
   "url": "https://help.heygen.com/en/articles/8304807-refund-process-and-policy",
   "title": "Refund Process and Policy",
   "publisher": "vendor",
   "quote": "Your order number",
   "supports": "what a Google Play refund email needs"
  },
  {
   "id": "s21",
   "url": "https://help.heygen.com/en/articles/8304328-how-to-cancel-or-pause-your-heygen-subscription",
   "title": "How to Cancel or Pause your HeyGen Subscription",
   "publisher": "vendor",
   "quote": "Pausing your plan does not cancel it entirely; it simply postpones the next charge by 30 days",
   "supports": "how pausing works"
  },
  {
   "id": "s22",
   "url": "https://help.heygen.com/en/articles/8304328-how-to-cancel-or-pause-your-heygen-subscription",
   "title": "How to Cancel or Pause your HeyGen Subscription",
   "publisher": "vendor",
   "quote": "Pausing your plan expires your credit balance entirely.",
   "supports": "pausing wipes credits"
  },
  {
   "id": "s23",
   "url": "https://help.heygen.com/en/articles/8304328-how-to-cancel-or-pause-your-heygen-subscription",
   "title": "How to Cancel or Pause your HeyGen Subscription",
   "publisher": "vendor",
   "quote": "consider downgrading your plan rather than canceling completely",
   "supports": "downgrading instead"
  },
  {
   "id": "s24",
   "url": "https://help.heygen.com/en/articles/8304328-how-to-cancel-or-pause-your-heygen-subscription",
   "title": "How to Cancel or Pause your HeyGen Subscription",
   "publisher": "vendor",
   "quote": "Standard downgrades take effect automatically at the end of your current billing cycle",
   "supports": "when a downgrade takes effect"
  },
  {
   "id": "s25",
   "url": "https://help.heygen.com/en/articles/8304328-how-to-cancel-or-pause-your-heygen-subscription",
   "title": "How to Cancel or Pause your HeyGen Subscription",
   "publisher": "vendor",
   "quote": "Canceling your subscription only stops your payments and moves you to a Free plan.",
   "supports": "the account moves to Free"
  },
  {
   "id": "s26",
   "url": "https://help.heygen.com/en/articles/8304328-how-to-cancel-or-pause-your-heygen-subscription",
   "title": "How to Cancel or Pause your HeyGen Subscription",
   "publisher": "vendor",
   "quote": "All previously rendered videos remain saved and accessible under Projects",
   "supports": "videos are kept"
  },
  {
   "id": "s27",
   "url": "https://help.heygen.com/en/articles/8304328-how-to-cancel-or-pause-your-heygen-subscription",
   "title": "How to Cancel or Pause your HeyGen Subscription",
   "publisher": "vendor",
   "quote": "Any extra avatars beyond 1 will become locked/unavailable (not deleted)",
   "supports": "avatars are locked"
  },
  {
   "id": "s28",
   "url": "https://help.heygen.com/en/articles/8304328-how-to-cancel-or-pause-your-heygen-subscription",
   "title": "How to Cancel or Pause your HeyGen Subscription",
   "publisher": "vendor",
   "quote": "If you cancel your paid plan and your account downgrades to the Free tier at the end of your billing cycle, any remaining unused credits will expire.",
   "supports": "credits expire"
  },
  {
   "id": "s30",
   "url": "https://help.heygen.com/en/articles/8304328-how-to-cancel-or-pause-your-heygen-subscription",
   "title": "How to Cancel or Pause your HeyGen Subscription",
   "publisher": "vendor",
   "quote": "Canceling on your own cancels your whole subscription, including the plan. To remove just an add-on and keep your main plan active, contact support",
   "supports": "add-ons"
  },
  {
   "id": "s31",
   "url": "https://help.heygen.com/en/articles/8304328-how-to-cancel-or-pause-your-heygen-subscription",
   "title": "How to Cancel or Pause your HeyGen Subscription",
   "publisher": "vendor",
   "quote": "If you wish to permanently delete your account and all associated data, you must navigate to Settings > Account and select Delete Account",
   "supports": "deleting the account is separate"
  },
  {
   "id": "t1",
   "url": "https://www.heygen.com/terms",
   "title": "HeyGen Terms of Service",
   "publisher": "vendor",
   "quote": "your Recurring Subscription will automatically renew until you cancel it in accordance herewith or your Recurring Subscription is otherwise terminated.",
   "supports": "automatic renewal"
  },
  {
   "id": "t2",
   "url": "https://www.heygen.com/terms",
   "title": "HeyGen Terms of Service",
   "publisher": "vendor",
   "quote": "Following any cancellation, however, you will continue to have access to the applicable Services through the end of your current subscription period.",
   "supports": "access until the period ends"
  },
  {
   "id": "t3",
   "url": "https://www.heygen.com/terms",
   "title": "HeyGen Terms of Service",
   "publisher": "vendor",
   "quote": "Payments are non-refundable, except where required by law.",
   "supports": "the refund rule"
  },
  {
   "id": "t4",
   "url": "https://www.heygen.com/terms",
   "title": "HeyGen Terms of Service",
   "publisher": "vendor",
   "quote": "You may cancel your Recurring Subscription through your account at any time, but if you cancel your Recurring Subscription before the end of the current subscription period",
   "supports": "cancel in the account at any time"
  },
  {
   "id": "t5",
   "url": "https://www.heygen.com/terms",
   "title": "HeyGen Terms of Service",
   "publisher": "vendor",
   "quote": "HeyGen may, but is not obligated to, delete any of Your Content.",
   "supports": "content may be deleted after termination"
  },
  {
   "id": "a1",
   "url": "https://support.apple.com/en-us/118428",
   "title": "If you want to cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.",
   "supports": "the Apple cancel steps"
  },
  {
   "id": "a2",
   "url": "https://support.apple.com/en-us/118428",
   "title": "If you want to cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm an Apple cancellation"
  },
  {
   "id": "g2",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.",
   "supports": "when a Google Play cancellation takes effect"
  },
  {
   "id": "g3",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "Important: When you uninstall an app, your subscription won't cancel.",
   "supports": "uninstalling doesn't cancel"
  },
  {
   "id": "s32",
   "url": "https://help.heygen.com/en/articles/8304807-refund-process-and-policy",
   "title": "Refund Process and Policy",
   "publisher": "vendor",
   "quote": "Refund requests are handled by HeyGen Support.",
   "supports": "Google Play refunds go through HeyGen Support"
  },
  {
   "id": "s33",
   "url": "https://help.heygen.com/en/articles/8304807-refund-process-and-policy",
   "title": "Refund Process and Policy",
   "publisher": "vendor",
   "quote": "Please note that refund eligibility is subject to the policies of the platform where the purchase was made.",
   "supports": "Google Play refund eligibility"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "How Team, Business or Enterprise (contract) subscriptions are cancelled, who in a workspace can cancel, and any notice period aren't documented in HeyGen's help center or Terms",
   "No confirmation email or status for a web cancellation is documented",
   "A data export (beyond videos staying under Projects) is not documented",
   "How long HeyGen keeps content after an account is terminated is not stated",
   "The direct URL of the Plan & Billing page is not published in the help article"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked the web, iPhone and Android cancel steps, timing, refunds, pause, add-ons and Free-plan details against HeyGen's cancel and refund articles and Terms; all confirmed",
    "Google Play refund: the refund article's Google Play section gives no 15-day window, only that HeyGen Support handles requests and the platform's policies apply (s32, s33)",
    "Pause: removed 'paid features are unavailable meanwhile', which the article doesn't say",
    "App Store route: filled in when access ends from HeyGen's Terms, which cover any cancellation (t2)",
    "Removed the Legacy Unlimited warnings: HeyGen says those plans were decommissioned after May 15, 2026",
    "Google Play route: removed an unsourced confirmation line"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/heygen",
 "json": "https://stackcut.io/exits/heygen.json",
 "evidence": {
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  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "heygen--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
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   },
   {
    "route_id": "heygen--apple-app-store--r2",
    "channel": "apple_app_store",
    "checked_on": "2026-10-05",
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    }
   },
   {
    "route_id": "heygen--google-play--r3",
    "channel": "google_play",
    "checked_on": "2026-10-05",
    "freshness": {
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     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}