{
 "id": "gusto",
 "name": "Gusto",
 "category": "productivity",
 "website": "https://gusto.com",
 "domains": [
  "gusto.com"
 ],
 "summary": "Admins cancel in Gusto: company name (bottom-left), Plan & billing, Cancel account; give a reason, choose tax handling, type the company name and confirm. It ends immediately. Accountant- or partner-billed accounts cancel through them. Gotcha: you can't cancel mid-payroll, and cancelling after the 5th bills the full month.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Gusto plans for a company, billed by Gusto",
   "who": "An admin with permission to cancel the company's plan",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Sign in as an admin. If any payroll runs on AutoPilot, turn it off first: go to Pay, click Settings, scroll to Pay Schedule, click Edit next to AutoPilot, turn it off and click Save",
     "expect": null
    },
    {
     "do": "In the bottom-left corner of the page, click your company name, then go to Plan & billing",
     "expect": "Gusto billing"
    },
    {
     "do": "Under Gusto billing, click Cancel account",
     "expect": "a reason for canceling"
    },
    {
     "do": "Select your reason for canceling, add any feedback, and continue",
     "expect": "how you want Gusto to handle your outstanding taxes"
    },
    {
     "do": "Choose how Gusto should handle your outstanding taxes, then click Save & continue",
     "expect": null
    },
    {
     "do": "Type your company name exactly as shown above the text box, check all acknowledgement boxes, then click Cancel account",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Immediately",
   "notice": "You can't cancel while a payroll is in progress (submitted, with a check date today or later)",
   "refund": "If you cancel on or before the fifth and don't run payroll that month, contact Gusto about a refund (help icon, top-right corner); otherwise service fees are non-refundable unless Gusto states otherwise",
   "fees": "Cancelling after the fifth of the month, or after running payroll that month, is charged for the full month; the final invoice arrives the month after you cancel",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12",
    "s13",
    "s14",
    "s18",
    "s20",
    "s22",
    "s23"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "applies_to": "Gusto accounts billed through an accountant or partner who manages your payroll, benefits or HR",
   "who": "The accountant or partner (only they can complete the cancellation)",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Contact the accountant or partner who bills you for Gusto and ask them to cancel your account",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s21"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Switch to a cheaper Gusto plan; downgrades take effect at the start of the next billing period (the first of the month)",
   "evidence": "documented",
   "source_ids": [
    "s19"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "Cancellation takes effect immediately; you keep access to your account and records",
  "data_kept": "Admins can still view company forms, reports, employee information and past payrolls; employees and contractors can still sign in to see their paystubs and forms",
  "you_lose": [
   "Gusto's services, as soon as the cancellation goes through"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "The flow asks you to select a reason for canceling and give feedback before continuing",
  "tips": [
   "Turn off AutoPilot on every payroll before cancelling",
   "If Gusto manages the company's benefits, contact Gusto before cancelling",
   "Cancel by the fifth of the month, before running that month's payroll, to avoid a full month's charge",
   "If the business is closing, Gusto offers payroll closure services from its partner SimpleClosure; buying them is optional"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://support.gusto.com/article/100567434100000/Cancel-your-Gusto-account",
   "title": "Cancel your company's Gusto account (for admins)",
   "publisher": "vendor",
   "quote": "Admins with the right permissions can cancel their company's Gusto plan at any time.",
   "supports": "who can cancel"
  },
  {
   "id": "s2",
   "url": "https://support.gusto.com/article/100567434100000/Cancel-your-Gusto-account",
   "title": "Cancel your company's Gusto account (for admins)",
   "publisher": "vendor",
   "quote": "In the bottom-left corner of the page, click your company name.",
   "supports": "the first step"
  },
  {
   "id": "s3",
   "url": "https://support.gusto.com/article/100567434100000/Cancel-your-Gusto-account",
   "title": "Cancel your company's Gusto account (for admins)",
   "publisher": "vendor",
   "quote": "On the page that opens, go to Plan & billing.",
   "supports": "the Plan & billing step"
  },
  {
   "id": "s4",
   "url": "https://support.gusto.com/article/100567434100000/Cancel-your-Gusto-account",
   "title": "Cancel your company's Gusto account (for admins)",
   "publisher": "vendor",
   "quote": "Under Gusto billing, click Cancel account.",
   "supports": "the cancel button"
  },
  {
   "id": "s5",
   "url": "https://support.gusto.com/article/100567434100000/Cancel-your-Gusto-account",
   "title": "Cancel your company's Gusto account (for admins)",
   "publisher": "vendor",
   "quote": "Select your reason for canceling and provide any feedback.",
   "supports": "the reason step (retention step)"
  },
  {
   "id": "s6",
   "url": "https://support.gusto.com/article/100567434100000/Cancel-your-Gusto-account",
   "title": "Cancel your company's Gusto account (for admins)",
   "publisher": "vendor",
   "quote": "Choose how you want Gusto to handle your outstanding taxes",
   "supports": "the tax step"
  },
  {
   "id": "s7",
   "url": "https://support.gusto.com/article/100567434100000/Cancel-your-Gusto-account",
   "title": "Cancel your company's Gusto account (for admins)",
   "publisher": "vendor",
   "quote": "Click Save & continue.",
   "supports": "the step after the tax choice"
  },
  {
   "id": "s8",
   "url": "https://support.gusto.com/article/100567434100000/Cancel-your-Gusto-account",
   "title": "Cancel your company's Gusto account (for admins)",
   "publisher": "vendor",
   "quote": "Confirm your decision by typing your company name exactly as shown above the text box.",
   "supports": "the confirmation step"
  },
  {
   "id": "s9",
   "url": "https://support.gusto.com/article/100567434100000/Cancel-your-Gusto-account",
   "title": "Cancel your company's Gusto account (for admins)",
   "publisher": "vendor",
   "quote": "Check all acknowledgement boxes, then click Cancel account.",
   "supports": "the final step"
  },
  {
   "id": "s10",
   "url": "https://support.gusto.com/article/100567434100000/Cancel-your-Gusto-account",
   "title": "Cancel your company's Gusto account (for admins)",
   "publisher": "vendor",
   "quote": "Your cancellation takes effect immediately.",
   "supports": "when it takes effect"
  },
  {
   "id": "s11",
   "url": "https://support.gusto.com/article/100567434100000/Cancel-your-Gusto-account",
   "title": "Cancel your company's Gusto account (for admins)",
   "publisher": "vendor",
   "quote": "You'll keep access to your account and records, but your final invoice will cover the full month of service.",
   "supports": "access after cancelling, and the final invoice"
  },
  {
   "id": "s12",
   "url": "https://support.gusto.com/article/100567434100000/Cancel-your-Gusto-account",
   "title": "Cancel your company's Gusto account (for admins)",
   "publisher": "vendor",
   "quote": "We bill retroactively, so you'll get a final invoice the month after you cancel.",
   "supports": "when the final invoice arrives"
  },
  {
   "id": "s13",
   "url": "https://support.gusto.com/article/100567434100000/Cancel-your-Gusto-account",
   "title": "Cancel your company's Gusto account (for admins)",
   "publisher": "vendor",
   "quote": "If you cancel after the fifth of the month — or if you ran payroll that month — we'll charge you for the full month.",
   "supports": "the full-month charge"
  },
  {
   "id": "s14",
   "url": "https://support.gusto.com/article/100567434100000/Cancel-your-Gusto-account",
   "title": "Cancel your company's Gusto account (for admins)",
   "publisher": "vendor",
   "quote": "You can't cancel your account while a payroll is in progress.",
   "supports": "the payroll restriction"
  },
  {
   "id": "s15",
   "url": "https://support.gusto.com/article/100567434100000/Cancel-your-Gusto-account",
   "title": "Cancel your company's Gusto account (for admins)",
   "publisher": "vendor",
   "quote": "After you cancel, you and other admins can still view company forms, reports, employee information, and past payrolls.",
   "supports": "what admins keep"
  },
  {
   "id": "s16",
   "url": "https://support.gusto.com/article/100567434100000/Cancel-your-Gusto-account",
   "title": "Cancel your company's Gusto account (for admins)",
   "publisher": "vendor",
   "quote": "Employees and contractors can still sign in to see their paystubs and forms.",
   "supports": "what employees keep"
  },
  {
   "id": "s17",
   "url": "https://support.gusto.com/article/100567434100000/Cancel-your-Gusto-account",
   "title": "Cancel your company's Gusto account (for admins)",
   "publisher": "vendor",
   "quote": "If we manage your company's benefits, contact us before you cancel to let us know how you plan to handle them going forward.",
   "supports": "the benefits tip"
  },
  {
   "id": "s18",
   "url": "https://support.gusto.com/article/100567434100000/Cancel-your-Gusto-account",
   "title": "Cancel your company's Gusto account (for admins)",
   "publisher": "vendor",
   "quote": "If any of your payrolls run on AutoPilot, turn it off before you cancel.",
   "supports": "the AutoPilot step"
  },
  {
   "id": "s19",
   "url": "https://gusto.com/product/pricing",
   "title": "Gusto pricing (FAQ)",
   "publisher": "vendor",
   "quote": "downgrades will go into effect at the beginning of the next billing period (the first of the month).",
   "supports": "when a downgrade applies"
  },
  {
   "id": "s20",
   "url": "https://gusto.com/about/terms",
   "title": "Gusto Terms of Service (section 10)",
   "publisher": "vendor",
   "quote": "Unless we state otherwise, all Service Fees are non-refundable.",
   "supports": "the refund policy"
  },
  {
   "id": "s21",
   "url": "https://support.gusto.com/article/100567434100000/Cancel-your-Gusto-account",
   "title": "Cancel your company's Gusto account (for admins)",
   "publisher": "vendor",
   "quote": "billed through an accountant or partner who manages your payroll, benefits, or HR, contact them directly to cancel. Only they can complete the cancellation on your behalf.",
   "supports": "the accountant or partner route"
  },
  {
   "id": "s22",
   "url": "https://support.gusto.com/article/100567434100000/Cancel-your-Gusto-account",
   "title": "Cancel your company's Gusto account (for admins)",
   "publisher": "vendor",
   "quote": "If you cancel on or before the fifth and don't run payroll that month, click the help icon in the top-right corner to contact us about a refund.",
   "supports": "the early-month refund"
  },
  {
   "id": "s23",
   "url": "https://support.gusto.com/article/100567434100000/Cancel-your-Gusto-account",
   "title": "Cancel your company's Gusto account (for admins)",
   "publisher": "vendor",
   "quote": "From your admin profile, go to Pay and click Settings. Scroll to Pay Schedule and click Edit next to AutoPilot. Turn off AutoPilot and click Save.",
   "supports": "how to turn off AutoPilot"
  },
  {
   "id": "s24",
   "url": "https://support.gusto.com/article/100567434100000/Cancel-your-Gusto-account",
   "title": "Cancel your company's Gusto account (for admins)",
   "publisher": "vendor",
   "quote": "If your business is closing, we partner with SimpleClosure to help with dissolution. You can purchase payroll closure services directly from them",
   "supports": "the SimpleClosure offer"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "A confirmation email or on-screen status after cancelling is not documented"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Added the accountant or partner route: only they can cancel an account they bill",
    "Refund: cancelling on or before the fifth without running payroll can be refunded on request",
    "First step: how to turn off AutoPilot (Pay, Settings, Pay Schedule)",
    "Re-copied the benefits quote in full; added a tip on the optional SimpleClosure purchase"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/gusto",
 "json": "https://stackcut.io/exits/gusto.json",
 "evidence": {
  "packet_revision": "aaa7ccceb5b458f5df08ecd40f82bdb46eed9c698e36235b72537f518e102607",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "gusto--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "gusto--reseller-or-partner--r2",
    "channel": "reseller_or_partner",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}