{
 "id": "granola",
 "name": "Granola",
 "category": "communication",
 "website": "https://www.granola.ai",
 "domains": [
  "granola.ai",
  "granola.so"
 ],
 "summary": "Whoever manages billing (usually a workspace admin) opens Settings, Billing, Manage subscription, then Cancel subscription in Stripe's portal. The plan runs to the cycle's end, then drops to Basic (free), showing only the last 30 days of notes. Enterprise: give written notice 30 days before the term ends.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Business plans billed through Granola's Stripe billing portal",
   "who": "Whoever manages billing; in team workspaces usually a workspace admin (other members see the billing contact's email instead of a Manage button)",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "In the Granola app, go to Settings, then Billing (if you don't have the app, log in on the web to reach Billing)",
     "expect": "Manage subscription"
    },
    {
     "do": "Click Manage subscription to open Stripe's billing portal",
     "expect": "Cancel subscription"
    },
    {
     "do": "Select Cancel subscription (or change plan) and confirm in the portal",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The subscription continues to the end of the current billing cycle (the end of the month from your last payment date); then the workspace moves to the Basic (free) plan",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "gr1",
    "gr2",
    "gr3",
    "gr4",
    "gr5",
    "gr6",
    "gr7",
    "gr28"
   ]
  },
  {
   "channel": "sales_contract",
   "applies_to": "Enterprise contracts (the only plans with annual billing)",
   "who": "The customer's admin, with Granola sales",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Check your Order Form for the term end date and any different renewal terms",
     "expect": null
    },
    {
     "do": "At least 30 days before the term ends, tell Granola in writing that you won't renew (email is acceptable), for example via sales@granola.so, the contact Granola gives for annual contracts",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the current Subscription Period",
   "notice": "Unless your Order Form says otherwise, the subscription renews automatically for one-year terms; written notice (email is acceptable) at least 30 days before the current Subscription Period ends stops the renewal",
   "refund": null,
   "fees": null,
   "source_ids": [
    "gr8",
    "gr9",
    "gr25",
    "gr26"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Basic (free) keeps your account and notes, but the app shows only the last 30 days of note history, Slack is the only integration and Chat model choice is Auto only",
   "evidence": "documented",
   "source_ids": [
    "gr10",
    "gr11",
    "gr12",
    "gr7"
   ]
  },
  {
   "type": "seat_reduction",
   "what": "You pay per active seat (pending invitations don't count); removing members adjusts the seat count with proration",
   "evidence": "documented",
   "source_ids": [
    "gr13",
    "gr14"
   ]
  },
  {
   "type": "discount_program",
   "what": "Accepted startups and students get 12 months of Granola Business free",
   "evidence": "documented",
   "source_ids": [
    "gr15"
   ]
  }
 ],
 "export": [
  {
   "data": "Your notes: title, summary, transcript and other basic details for each note, including notes older than 30 days hidden on Basic",
   "how": "Open Settings, click Profile in the sidebar (under Preferences), then Generate CSV; a download link arrives by email",
   "format": "CSV",
   "limits": "Only notes with a summary (deleted notes excluded); the email link lasts 24 hours; one export per 24 hours per account; each person exports only their own notes, and admins can't export members' notes; on Enterprise plans export is off by default until a workspace admin turns on Allow exporting data in workspace settings",
   "source_ids": [
    "gr16",
    "gr17",
    "gr18",
    "gr19",
    "gr20",
    "gr21",
    "gr22",
    "gr23",
    "gr27"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current billing cycle (the end of the month from your last payment date)",
  "data_kept": "The workspace moves to Basic (free): notes older than 30 days are hidden in the app but still included in the CSV export. Deleting the account permanently removes it and all associated data",
  "you_lose": [
   "Note history older than 30 days in the app",
   "Integrations other than Slack",
   "Manual Chat model selection (Basic is Auto only)"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "If Billing shows the billing contact's email instead of a Manage button, ask that workspace admin to cancel",
   "A free trial that ends without subscribing moves to Basic on its own: nothing to cancel",
   "Each person must export their own notes (admins can't export members' notes); the CSV includes full history even on Basic",
   "Deleting the account is permanent and can't be undone: export first"
  ]
 },
 "sources": [
  {
   "id": "gr1",
   "url": "https://docs.granola.ai/help-center/understanding-granolas-subscription-cancellation-terms",
   "title": "Understanding Granola's subscription cancellation terms",
   "publisher": "vendor",
   "quote": "Go to Settings > Billing",
   "supports": "where the flow starts"
  },
  {
   "id": "gr2",
   "url": "https://docs.granola.ai/help-center/understanding-granolas-subscription-cancellation-terms",
   "title": "Understanding Granola's subscription cancellation terms",
   "publisher": "vendor",
   "quote": "Click Manage subscription to open Stripe's billing portal",
   "supports": "opening the billing portal"
  },
  {
   "id": "gr3",
   "url": "https://docs.granola.ai/help-center/managing-your-account/subscriptions-and-billing",
   "title": "Subscriptions and billing",
   "publisher": "vendor",
   "quote": "In Stripe's portal, select Cancel subscription or change plan.",
   "supports": "the cancel step"
  },
  {
   "id": "gr4",
   "url": "https://docs.granola.ai/help-center/managing-your-account/subscriptions-and-billing",
   "title": "Subscriptions and billing",
   "publisher": "vendor",
   "quote": "billing is usually managed by a workspace admin, so you'll see their email listed as the billing contact instead of a Manage button.",
   "supports": "who can cancel in a team workspace"
  },
  {
   "id": "gr5",
   "url": "https://docs.granola.ai/help-center/understanding-granolas-subscription-cancellation-terms",
   "title": "Understanding Granola's subscription cancellation terms",
   "publisher": "vendor",
   "quote": "Once you cancel, your subscription will continue until the end of the current billing cycle, which is the end of the month from your last payment date.",
   "supports": "when cancelling takes effect"
  },
  {
   "id": "gr6",
   "url": "https://docs.granola.ai/help-center/managing-your-account/subscriptions-and-billing",
   "title": "Subscriptions and billing",
   "publisher": "vendor",
   "quote": "Your subscription runs until the end of the current billing period; after that you're on Basic (free).",
   "supports": "the plan after cancelling"
  },
  {
   "id": "gr7",
   "url": "https://docs.granola.ai/help-center/understanding-granolas-subscription-cancellation-terms",
   "title": "Understanding Granola's subscription cancellation terms",
   "publisher": "vendor",
   "quote": "After your subscription ends — or when a free trial expires without subscribing — your workspace is automatically moved to the Basic (free) plan.",
   "supports": "the workspace moves to Basic; trials need no cancel"
  },
  {
   "id": "gr8",
   "url": "https://docs.granola.ai/help-center/managing-your-account/subscriptions-and-billing",
   "title": "Subscriptions and billing",
   "publisher": "vendor",
   "quote": "Annual billing is available on Enterprise contracts only.",
   "supports": "Enterprise contracts are annual"
  },
  {
   "id": "gr9",
   "url": "https://docs.granola.ai/help-center/managing-your-account/subscriptions-and-billing",
   "title": "Subscriptions and billing",
   "publisher": "vendor",
   "quote": "If you'd rather walk through seat count, an annual contract, or custom security requirements before you upgrade, contact sales@granola.so",
   "supports": "the sales contact for annual contracts"
  },
  {
   "id": "gr10",
   "url": "https://docs.granola.ai/help-center/managing-your-account/subscriptions-and-billing",
   "title": "Subscriptions and billing",
   "publisher": "vendor",
   "quote": "Last 30 days only in the app",
   "supports": "Basic's note history limit"
  },
  {
   "id": "gr11",
   "url": "https://docs.granola.ai/help-center/managing-your-account/subscriptions-and-billing",
   "title": "Subscriptions and billing",
   "publisher": "vendor",
   "quote": "Slack only",
   "supports": "Basic's integrations"
  },
  {
   "id": "gr12",
   "url": "https://docs.granola.ai/help-center/managing-your-account/subscriptions-and-billing",
   "title": "Subscriptions and billing",
   "publisher": "vendor",
   "quote": "Auto only",
   "supports": "Basic's Chat model selection"
  },
  {
   "id": "gr13",
   "url": "https://docs.granola.ai/help-center/managing-your-account/subscriptions-and-billing",
   "title": "Subscriptions and billing",
   "publisher": "vendor",
   "quote": "You're billed per active seat. Pending invitations don't count.",
   "supports": "how seats are billed"
  },
  {
   "id": "gr14",
   "url": "https://docs.granola.ai/help-center/managing-your-account/subscriptions-and-billing",
   "title": "Subscriptions and billing",
   "publisher": "vendor",
   "quote": "Adding or removing members automatically adjusts your seat count with proration",
   "supports": "removing seats lowers the bill"
  },
  {
   "id": "gr15",
   "url": "https://docs.granola.ai/help-center/managing-your-account/subscriptions-and-billing",
   "title": "Subscriptions and billing",
   "publisher": "vendor",
   "quote": "12 months free of Granola Business for accepted startups and students.",
   "supports": "the startup and student program"
  },
  {
   "id": "gr16",
   "url": "https://docs.granola.ai/help-center/sharing/exporting-notes",
   "title": "Exporting notes",
   "publisher": "vendor",
   "quote": "The CSV includes the title, note summary, transcript, and other basic details for each note.",
   "supports": "what the export contains"
  },
  {
   "id": "gr17",
   "url": "https://docs.granola.ai/help-center/sharing/exporting-notes",
   "title": "Exporting notes",
   "publisher": "vendor",
   "quote": "clicking Profile in the sidebar (under Preferences)",
   "supports": "where the export is made"
  },
  {
   "id": "gr18",
   "url": "https://docs.granola.ai/help-center/sharing/exporting-notes",
   "title": "Exporting notes",
   "publisher": "vendor",
   "quote": "clicking Generate CSV",
   "supports": "the export button"
  },
  {
   "id": "gr19",
   "url": "https://docs.granola.ai/help-center/sharing/exporting-notes",
   "title": "Exporting notes",
   "publisher": "vendor",
   "quote": "It includes your full note history, including notes older than 30 days that aren't visible in the app on the Basic (free) plan.",
   "supports": "the export covers full history"
  },
  {
   "id": "gr20",
   "url": "https://docs.granola.ai/help-center/sharing/exporting-notes",
   "title": "Exporting notes",
   "publisher": "vendor",
   "quote": "The export only includes notes that have a summary. Deleted notes and notes without a summary are not included.",
   "supports": "what the export leaves out"
  },
  {
   "id": "gr21",
   "url": "https://docs.granola.ai/help-center/sharing/exporting-notes",
   "title": "Exporting notes",
   "publisher": "vendor",
   "quote": "The link in the email is valid for 24 hours.",
   "supports": "the export link limit"
  },
  {
   "id": "gr22",
   "url": "https://docs.granola.ai/help-center/sharing/exporting-notes",
   "title": "Exporting notes",
   "publisher": "vendor",
   "quote": "You can only create one export every 24 hours (per account).",
   "supports": "the export frequency limit"
  },
  {
   "id": "gr23",
   "url": "https://docs.granola.ai/help-center/sharing/exporting-notes",
   "title": "Exporting notes",
   "publisher": "vendor",
   "quote": "Each person's export only includes their own notes — workspace admins cannot export other members' notes.",
   "supports": "exports are per person"
  },
  {
   "id": "gr24",
   "url": "https://docs.granola.ai/help-center/deleting-your-account",
   "title": "Deleting your account",
   "publisher": "vendor",
   "quote": "Deleting your account will permanently remove your account and all associated data. This action cannot be undone.",
   "supports": "account deletion is permanent"
  },
  {
   "id": "gr25",
   "url": "https://www.granola.ai/static/Granola-Platform-Terms-2025-12-19.pdf",
   "title": "Granola Platform Terms (PDF, 2025-12-19)",
   "publisher": "vendor",
   "quote": "Either Party may elect not to renew a subscription by giving the other written notice (email acceptable) at least thirty (30) days before the end of the then-current Subscription Period.",
   "supports": "the Enterprise non-renewal notice and how it may be sent"
  },
  {
   "id": "gr26",
   "url": "https://www.granola.ai/static/Granola-Platform-Terms-2025-12-19.pdf",
   "title": "Granola Platform Terms (PDF, 2025-12-19)",
   "publisher": "vendor",
   "quote": "each subscription continues for the Subscription Period and will automatically renew for successive one-year terms",
   "supports": "contract subscriptions renew for one-year terms"
  },
  {
   "id": "gr27",
   "url": "https://docs.granola.ai/help-center/sharing/exporting-notes",
   "title": "Exporting notes",
   "publisher": "vendor",
   "quote": "On Enterprise plans, data export is disabled by default, and only Enterprise workspace admins have access to the Allow exporting data toggle in workspace settings",
   "supports": "Enterprise exports are off until an admin turns them on"
  },
  {
   "id": "gr28",
   "url": "https://docs.granola.ai/help-center/understanding-granolas-subscription-cancellation-terms",
   "title": "Understanding Granola's subscription cancellation terms",
   "publisher": "vendor",
   "quote": "Or, if you don't have access to the Granola app, you can log in on the web to access Billing directly.",
   "supports": "Billing can also be reached on the web"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "Enterprise cancellation steps aren't in the help center; the route uses the sales contact the docs give for annual contracts",
   "Refunds for self-serve plans aren't covered in the help center",
   "Granola's iOS help doesn't mention in-app purchases, so there is no App Store route",
   "No confirmation email or on-screen status after cancelling is documented"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Enterprise route: added the Platform Terms' auto-renewal (one-year terms) and 30-day written non-renewal notice, email acceptable (gr25, gr26), effective at the end of the Subscription Period, and rewrote the steps around it",
    "Export: added that Enterprise exports are off until a workspace admin enables Allow exporting data (gr27)",
    "Direct route: Billing can also be reached by logging in on the web (gr28)",
    "Summary now names the Enterprise 30-day notice"
   ]
  }
 },
 "stackcut": {
  "vendor_id": "granola",
  "name": "Granola",
  "recipes": [
   {
    "id": "replace-granola",
    "title": "AI meeting notes",
    "best_year_one_net": 118
   }
  ]
 },
 "page": "https://stackcut.io/cancel/granola",
 "json": "https://stackcut.io/exits/granola.json",
 "evidence": {
  "packet_revision": "634ac3002a40338edcbfae350207b22da8e929a1f2286116d5bd468f74c60a5b",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "granola--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "granola--sales-contract--r2",
    "channel": "sales_contract",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}