{
 "id": "google_workspace",
 "name": "Google Workspace",
 "category": "productivity",
 "website": "https://workspace.google.com",
 "domains": [
  "workspace.google.com"
 ],
 "summary": "Admins cancel in the Admin console: Billing > Subscriptions > your subscription > Cancel Subscription, then confirm. Reseller, Google Play and Apple billing cancel there instead. Gotcha: users' Workspace data is deleted and can't be restored, so export it first; Annual plans still owe the rest of the contract.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Bought by an organization",
   "applies_to": "Google Workspace subscriptions an organization bought directly from Google (signed up with a verified domain or business email address); Essentials editions cancel from the same Subscriptions page",
   "who": "An admin with the Billing management privilege",
   "method": "self_serve",
   "start_url": "https://admin.google.com/ac/billing/subscriptions",
   "steps": [
    {
     "do": "In the Google Admin console, go to Menu > Billing > Subscriptions",
     "expect": null
    },
    {
     "do": "Click your subscription, then More > Cancel Subscription (you may not need to click More)",
     "expect": null
    },
    {
     "do": "Select a reason for canceling, click Continue, then Continue to cancel",
     "expect": "alternatives to canceling"
    },
    {
     "do": "Review the alternatives and click Continue to cancel",
     "expect": null
    },
    {
     "do": "Domain-verified subscription: check the box to confirm you read the information, enter your email address, and click Cancel My Subscription",
     "expect": null
    },
    {
     "do": "Email-verified subscription (signed up with a business email address): instead select Let users keep their data and delete my organization's account, or Delete users' data; enter the email address associated with your account and click Cancel My Subscription (if you chose to delete the organization's account, check the box and click Delete Account)",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "On the monthly Flexible Plan, new charges stop immediately; you're billed at the start of next month for days already used",
   "notice": null,
   "refund": "If you have credit (funds) left after cancelling, contact Google to request a refund",
   "fees": "On an Annual/Fixed-Term Plan you're charged for the remaining balance of your contract",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s25",
    "s26",
    "s27",
    "s28"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Signed up with a Gmail address",
   "applies_to": "Google Workspace subscriptions signed up for with a personal Gmail address",
   "who": "The Gmail account holder who manages the subscription (Billing management privilege)",
   "method": "self_serve",
   "start_url": "https://admin.google.com/ac/billing/subscriptions",
   "steps": [
    {
     "do": "In the Google Admin console, go to Menu > Billing > Subscriptions",
     "expect": null
    },
    {
     "do": "Click your subscription, then More > Cancel Subscription",
     "expect": null
    },
    {
     "do": "Select a reason for canceling, click Continue, then Continue to cancel, reviewing any alternatives",
     "expect": null
    },
    {
     "do": "For your Workspace subscription, click Cancel My Subscription, then Close if needed",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Premium Workspace services, the Admin console and billing records are lost right away; Gmail, Calendar and Meet stay available through the personal Gmail address",
   "notice": null,
   "refund": "If you have credit (funds) left after cancelling, contact Google to request a refund",
   "fees": "On an Annual/Fixed-Term Plan you're charged for the remaining balance of your contract",
   "source_ids": [
    "s1",
    "s3",
    "s8",
    "s9",
    "s5",
    "s7",
    "s29"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "Google Workspace billed through Google Play (Android)",
   "who": "The Google Account that pays in Google Play",
   "method": "platform_settings",
   "start_url": "https://play.google.com/store/account/subscriptions",
   "steps": [
    {
     "do": "Go to your subscriptions in Google Play",
     "expect": "Manage"
    },
    {
     "do": "Next to Google Workspace, click Manage, then Cancel subscription",
     "expect": "a confirmation pop-up asking for a reason"
    },
    {
     "do": "Select a reason, then click Continue",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You can keep using the subscription for the time you've already paid for",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s10",
    "s11",
    "s12"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "Google Workspace billed through the Settings app on iPhone or iPad (Apple)",
   "who": "The Apple Account that pays",
   "method": "platform_settings",
   "start_url": "https://account.apple.com/account/manage/section/subscriptions",
   "steps": [
    {
     "do": "On your iPhone or iPad, open Settings and tap your name",
     "expect": "Subscriptions"
    },
    {
     "do": "Tap Subscriptions, then the Google Workspace subscription",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Tap Cancel Subscription",
     "expect": null
    }
   ],
   "confirm_by": "No Cancel button, or an expiration message in red text",
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s13",
    "s14",
    "s15"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "applies_to": "Google Workspace bought from a Google reseller",
   "who": "An admin, through the reseller",
   "method": "contact_sales",
   "start_url": "https://admin.google.com/ac/billing/subscriptions",
   "steps": [
    {
     "do": "In the Admin console, go to Billing > Subscriptions and check the Payment plan",
     "expect": "Reseller pricing and the reseller's name"
    },
    {
     "do": "Contact that reseller to cancel (for its details: on the Admin console Home page click Support, then Contact support, then the button to go to the reseller's website or get their contact information)",
     "expect": null
    }
   ],
   "confirm_by": "The reseller's confirmation",
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s16",
    "s17",
    "s18",
    "s30",
    "s31"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "annual_billing",
   "what": "The Annual Plan costs less per user than the Flexible Plan (for example Business Starter: $7.00 instead of $8.40 per user per month, USD), but you commit for the whole contract",
   "evidence": "documented",
   "source_ids": [
    "s19"
   ]
  },
  {
   "type": "seat_reduction",
   "what": "On the Flexible Plan, remove user accounts at any time and the next monthly payment drops",
   "evidence": "documented",
   "source_ids": [
    "s20"
   ]
  }
 ],
 "export": [
  {
   "data": "Users' Gmail messages, Calendar events, Chat messages and Drive files",
   "how": "Before cancelling, use the Data Export tool",
   "format": null,
   "limits": "After cancelling, users' Workspace data is deleted and can't be restored",
   "source_ids": [
    "s21",
    "s22"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "Not stated for organization subscriptions; Gmail-address subscriptions lose premium services, the Admin console and billing records right away",
  "data_kept": "Users' Workspace data is deleted and can't be restored. User accounts, groups and the organizational structure remain unless you delete the organization's Google Account",
  "you_lose": [
   "Core Google Workspace services such as Gmail, Calendar and Meet",
   "Users' Workspace data, which can't be restored"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "After you choose a reason, the flow shows alternatives to canceling before Continue to cancel",
  "tips": [
   "Export users' data with the Data Export tool before cancelling; it can't be restored afterwards",
   "Cancelling doesn't delete the organization's Google Account, user accounts or groups",
   "Charges for the last month arrive at the start of the next month",
   "Cancelling during the free trial means you won't be charged",
   "On a Gmail-address subscription, billing records are gone as soon as you cancel: download invoices first"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://knowledge.workspace.google.com/admin/billing/cancel-google-workspace",
   "title": "Cancel Google Workspace",
   "publisher": "vendor",
   "quote": "In the Google Admin console, go to Menu Billing Subscriptions. Go to Subscriptions Requires having the Billing management privilege. Click your subscription More Cancel Subscription.",
   "supports": "where to start, who can cancel, and the cancel button"
  },
  {
   "id": "s2",
   "url": "https://knowledge.workspace.google.com/admin/billing/cancel-google-workspace",
   "title": "Cancel Google Workspace",
   "publisher": "vendor",
   "quote": "Check the box to confirm you read the information and want to continue. Enter your email address click Cancel My Subscription.",
   "supports": "the final steps"
  },
  {
   "id": "s3",
   "url": "https://knowledge.workspace.google.com/admin/billing/cancel-google-workspace",
   "title": "Cancel Google Workspace",
   "publisher": "vendor",
   "quote": "Select a reason for canceling click Continue Continue to cancel. Review any alternatives to canceling and choose an option or click Continue to cancel.",
   "supports": "the reason and alternatives steps (retention step)"
  },
  {
   "id": "s4",
   "url": "https://knowledge.workspace.google.com/admin/billing/cancel-google-workspace",
   "title": "Cancel Google Workspace",
   "publisher": "vendor",
   "quote": "If you're billed on a monthly Flexible Plan, canceling Google Workspace immediately stops you from incurring new charges for Google Workspace services.",
   "supports": "when billing stops"
  },
  {
   "id": "s5",
   "url": "https://knowledge.workspace.google.com/admin/billing/cancel-google-workspace",
   "title": "Cancel Google Workspace",
   "publisher": "vendor",
   "quote": "If you're on an Annual/Fixed-Term Plan, you'll be charged for the remaining balance of your contract.",
   "supports": "the fee for annual plans"
  },
  {
   "id": "s6",
   "url": "https://knowledge.workspace.google.com/admin/billing/cancel-google-workspace",
   "title": "Cancel Google Workspace",
   "publisher": "vendor",
   "quote": "After you cancel your subscription, you're billed at the start of the next month for any outstanding charges in your account.",
   "supports": "the final bill"
  },
  {
   "id": "s7",
   "url": "https://knowledge.workspace.google.com/admin/billing/cancel-google-workspace",
   "title": "Cancel Google Workspace",
   "publisher": "vendor",
   "quote": "If you have funds remaining after canceling your subscription, contact us to request a refund.",
   "supports": "refunds of remaining credit"
  },
  {
   "id": "s8",
   "url": "https://knowledge.workspace.google.com/admin/billing/cancel-google-workspace-for-gmail-accounts",
   "title": "Cancel Google Workspace (for Gmail accounts)",
   "publisher": "vendor",
   "quote": "For your Workspace subscription, click Cancel My Subscription. If needed, click Close.",
   "supports": "the final Gmail-account step"
  },
  {
   "id": "s9",
   "url": "https://knowledge.workspace.google.com/admin/billing/cancel-google-workspace-for-gmail-accounts",
   "title": "Cancel Google Workspace (for Gmail accounts)",
   "publisher": "vendor",
   "quote": "With either cancellation option, you lose access to premium Google Workspace services, your Admin console, and any billing records right away.",
   "supports": "when access ends for Gmail-account subscriptions"
  },
  {
   "id": "s10",
   "url": "https://knowledge.workspace.google.com/admin/billing/cancel-google-workspace",
   "title": "Cancel Google Workspace",
   "publisher": "vendor",
   "quote": "If you manage Workspace billing in Google Play (Android), instead go to Cancel, pause, or change a subscription on Google Play.",
   "supports": "the Google Play route"
  },
  {
   "id": "s11",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.",
   "supports": "the Google Play steps"
  },
  {
   "id": "s12",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.",
   "supports": "when access ends on Google Play"
  },
  {
   "id": "s13",
   "url": "https://knowledge.workspace.google.com/admin/billing/cancel-google-workspace",
   "title": "Cancel Google Workspace",
   "publisher": "vendor",
   "quote": "If you manage Workspace billing in the Settings app (iOS), go instead to If you want to cancel a subscription from Apple.",
   "supports": "the Apple route"
  },
  {
   "id": "s14",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.",
   "supports": "the Apple steps"
  },
  {
   "id": "s15",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm on Apple"
  },
  {
   "id": "s16",
   "url": "https://knowledge.workspace.google.com/admin/billing/cancel-google-workspace",
   "title": "Cancel Google Workspace",
   "publisher": "vendor",
   "quote": "If you purchased your service from a reseller, go here instead",
   "supports": "resellers handle their own cancellations"
  },
  {
   "id": "s17",
   "url": "https://knowledge.workspace.google.com/admin/billing/contact-your-google-reseller",
   "title": "Contact your Google reseller",
   "publisher": "vendor",
   "quote": "If you purchased the subscription from a reseller, the payment plan shows Reseller pricing and the reseller's name.",
   "supports": "how to tell whether a reseller bills you"
  },
  {
   "id": "s18",
   "url": "https://knowledge.workspace.google.com/admin/billing/contact-your-google-reseller",
   "title": "Contact your Google reseller",
   "publisher": "vendor",
   "quote": "If you purchased Google Workspace, Cloud Identity, or other paid subscriptions from a Google reseller, your reseller can help with your account, access issues, domain settings, and billing.",
   "supports": "the reseller route"
  },
  {
   "id": "s19",
   "url": "https://knowledge.workspace.google.com/admin/billing/compare-flexible-and-annual-fixed-term-payment-plans",
   "title": "Compare Flexible and Annual/Fixed-Term payment plans",
   "publisher": "vendor",
   "quote": "Business Starter Flexible Plan (per month) Annual Plan (per month) Contract None 1 year Price per user USD $8.40 $7.00",
   "supports": "annual pricing is lower"
  },
  {
   "id": "s20",
   "url": "https://knowledge.workspace.google.com/admin/billing/compare-flexible-and-annual-fixed-term-payment-plans",
   "title": "Compare Flexible and Annual/Fixed-Term payment plans",
   "publisher": "vendor",
   "quote": "With the Flexible Plan, you can remove user accounts at any time and your next monthly payment will decrease accordingly.",
   "supports": "removing users lowers Flexible Plan bills"
  },
  {
   "id": "s21",
   "url": "https://knowledge.workspace.google.com/admin/billing/cancel-google-workspace",
   "title": "Cancel Google Workspace",
   "publisher": "vendor",
   "quote": "After you cancel your Google Workspace subscription, your users' Google Workspace data will be deleted and can't be restored.",
   "supports": "data is deleted after cancelling"
  },
  {
   "id": "s22",
   "url": "https://knowledge.workspace.google.com/admin/billing/cancel-google-workspace",
   "title": "Cancel Google Workspace",
   "publisher": "vendor",
   "quote": "The easiest way to download and export your users' data is to use the Data Export tool.",
   "supports": "how to export first"
  },
  {
   "id": "s23",
   "url": "https://knowledge.workspace.google.com/admin/billing/cancel-google-workspace",
   "title": "Cancel Google Workspace",
   "publisher": "vendor",
   "quote": "Note that canceling Google Workspace doesn't remove user accounts, groups, or your organizational structure.",
   "supports": "what stays after cancelling"
  },
  {
   "id": "s24",
   "url": "https://knowledge.workspace.google.com/admin/billing/cancel-google-workspace",
   "title": "Cancel Google Workspace",
   "publisher": "vendor",
   "quote": "You lose access to core Google Workspace services, such as Gmail, Calendar, Meet, and more.",
   "supports": "what you lose"
  },
  {
   "id": "s25",
   "url": "https://knowledge.workspace.google.com/admin/billing/cancel-google-workspace",
   "title": "Cancel Google Workspace",
   "publisher": "vendor",
   "quote": "Select Let users keep their data and delete my organization's account.",
   "supports": "the first data option for email-verified subscriptions"
  },
  {
   "id": "s26",
   "url": "https://knowledge.workspace.google.com/admin/billing/cancel-google-workspace",
   "title": "Cancel Google Workspace",
   "publisher": "vendor",
   "quote": "Select Delete users' data.",
   "supports": "the second data option for email-verified subscriptions"
  },
  {
   "id": "s27",
   "url": "https://knowledge.workspace.google.com/admin/billing/cancel-google-workspace",
   "title": "Cancel Google Workspace",
   "publisher": "vendor",
   "quote": "Enter the email address associated with your account. Click Cancel My Subscription. (Optional) If you chose to delete your organization's account, check the box and click Delete Account.",
   "supports": "the email-verified final steps"
  },
  {
   "id": "s28",
   "url": "https://knowledge.workspace.google.com/admin/billing/cancel-essentials",
   "title": "Cancel Essentials",
   "publisher": "vendor",
   "quote": "In the Google Admin console, go to Menu Billing Subscriptions. Go to Subscriptions Requires having the Billing management privilege.",
   "supports": "Essentials editions cancel from the same Subscriptions page"
  },
  {
   "id": "s29",
   "url": "https://knowledge.workspace.google.com/admin/billing/cancel-google-workspace-for-gmail-accounts",
   "title": "Cancel Google Workspace (for Gmail accounts)",
   "publisher": "vendor",
   "quote": "You still have access to some Google Workspace services, such as Gmail, Google Calendar, and Google Meet",
   "supports": "what stays available through the personal Gmail address"
  },
  {
   "id": "s30",
   "url": "https://knowledge.workspace.google.com/admin/billing/contact-your-google-reseller",
   "title": "Contact your Google reseller",
   "publisher": "vendor",
   "quote": "On the Admin console Home page, click Support. In the Help window, click Contact support.",
   "supports": "where to find the reseller's contact details"
  },
  {
   "id": "s31",
   "url": "https://knowledge.workspace.google.com/admin/billing/contact-your-google-reseller",
   "title": "Contact your Google reseller",
   "publisher": "vendor",
   "quote": "Click the button to go to your reseller's website or get their contact information.",
   "supports": "the reseller contact button"
  },
  {
   "id": "s32",
   "url": "https://knowledge.workspace.google.com/admin/billing/cancel-google-workspace",
   "title": "Cancel Google Workspace",
   "publisher": "vendor",
   "quote": "You can cancel your Google Workspace subscription during your free trial and you won't be charged.",
   "supports": "the free-trial tip"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "No confirmation email or status for the Admin console cancellation is documented",
   "When access ends for organization subscriptions is not stated beyond billing stopping immediately on the Flexible Plan",
   "Cancelling Google Voice subscriptions uses a separate page and was not researched"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Organization route: added the email-verified ending (choose what happens to users' data, then Cancel My Subscription)",
    "Organization route: Essentials editions cancel from the same Subscriptions page",
    "Gmail route: quoted what stays available through the personal Gmail address",
    "Reseller route: where to find the reseller's contact details in the Admin console",
    "Tips: no charge when cancelling during the free trial; save invoices before cancelling a Gmail-address subscription"
   ]
  }
 },
 "delete_account": {
  "url": "https://security.google.com/settings/security/deleteaccount",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/google_workspace",
 "json": "https://stackcut.io/exits/google_workspace.json",
 "localized": [
  {
   "language": "ja",
   "market": "JP",
   "title": "Google Workspaceの解約方法",
   "page": "https://stackcut.io/ja/cancel/google_workspace",
   "checked_on": "2026-10-05"
  },
  {
   "language": "nl",
   "market": "NL",
   "title": "Google Workspace opzeggen",
   "page": "https://stackcut.io/nl/cancel/google_workspace",
   "checked_on": "2026-10-08"
  }
 ],
 "evidence": {
  "packet_revision": "496aef349715b829e162fa6775294c582aec42e867b47e5c2d88e8139bad05f3",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
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   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "google-workspace--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
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   {
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    "channel": "direct_web",
    "checked_on": "2026-09-29",
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     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "google-workspace--google-play--r3",
    "channel": "google_play",
    "checked_on": "2026-09-29",
    "freshness": {
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    }
   },
   {
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    "channel": "apple_app_store",
    "checked_on": "2026-09-29",
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     "checked_on": "2026-09-29",
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     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "google-workspace--reseller-or-partner--r5",
    "channel": "reseller_or_partner",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
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     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}