{
 "id": "google_one",
 "name": "Google One",
 "category": "cloud_storage",
 "website": "https://one.google.com",
 "domains": [
  "one.google.com"
 ],
 "summary": "Cancel at one.google.com under Settings or in the Google One app; Apple and carrier plans cancel with them. Storage lasts to the end of the billing cycle; plans are usually non-refundable. Gotcha: over 15 GB, Gmail can't send or receive, and content may be deleted after 2 years over quota.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Google One plans bought on a computer or an Android device (billed by Google)",
   "who": "The Google Account that pays for the plan (if someone else manages your family group, ask them)",
   "method": "self_serve",
   "start_url": "https://one.google.com/",
   "steps": [
    {
     "do": "On your computer, go to Google One and click Settings",
     "expect": "Cancel membership"
    },
    {
     "do": "Click Cancel membership",
     "expect": "Cancel membership (to confirm)"
    },
    {
     "do": "Click Cancel membership again to confirm",
     "expect": null
    }
   ],
   "confirm_by": "A confirmation that the subscription is cancelled",
   "effective": "Storage and benefits stay until the end of the billing cycle",
   "notice": null,
   "refund": "In most countries or regions, Google storage plan purchases are non-refundable",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s21"
   ]
  },
  {
   "channel": "direct_app",
   "applies_to": "Google One plans managed in the Google One app on Android",
   "who": "The Google Account that pays for the plan",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Open the Google One app, and at the top tap Menu, then Settings",
     "expect": "Cancel membership"
    },
    {
     "do": "Tap Cancel membership, then tap Cancel membership again to confirm",
     "expect": null
    }
   ],
   "confirm_by": "A confirmation that the subscription is cancelled",
   "effective": "Storage and benefits stay until the end of the billing cycle",
   "notice": null,
   "refund": "In most countries or regions, Google storage plan purchases are non-refundable; for Play Store purchases, Google Play's refund policies apply",
   "fees": null,
   "source_ids": [
    "s5",
    "s3",
    "s4",
    "s22"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "Google One plans bought in the Google One app on iPhone or iPad (billed by Apple)",
   "who": "The Apple Account that bought the plan",
   "method": "platform_settings",
   "start_url": "https://account.apple.com/account/manage/section/subscriptions",
   "steps": [
    {
     "do": "Open the Google One app, then tap Menu, then Membership plans, then Manage plan",
     "expect": "Cancel membership"
    },
    {
     "do": "Tap Cancel membership",
     "expect": "the subscription management page"
    },
    {
     "do": "Tap Cancel Subscription (you may need to scroll)",
     "expect": null
    }
   ],
   "confirm_by": "No Cancel Subscription button, or an expiration message in red text",
   "effective": "Storage and benefits stay until the end of the billing cycle",
   "notice": null,
   "refund": "Request any refund from Apple support",
   "fees": null,
   "source_ids": [
    "s6",
    "s7",
    "s8",
    "s9",
    "s3"
   ]
  },
  {
   "channel": "carrier_or_isp",
   "applies_to": "Google One plans from a third-party provider such as a mobile phone carrier (for example Metro by T-Mobile), bundled or billed by that provider",
   "who": "The provider's customer",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "For Metro by T-Mobile, cancel in the Google One app",
     "expect": null
    },
    {
     "do": "For other providers, cancel on the provider's website or contact its customer service",
     "expect": null
    }
   ],
   "confirm_by": "The provider's own confirmation",
   "effective": "Set by the provider: the plan may end immediately or at the end of the billing cycle. Metro by T-Mobile plans end as soon as you cancel",
   "notice": null,
   "refund": "Handled by the provider",
   "fees": null,
   "source_ids": [
    "s10",
    "s11",
    "s12",
    "s13"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Decrease your storage instead of cancelling; a downgrade takes effect at the start of the next billing cycle",
   "evidence": "documented",
   "source_ids": [
    "s14",
    "s15"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Switch to an annual plan, which usually costs less overall than monthly",
   "evidence": "documented",
   "source_ids": [
    "s16"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The end of the billing cycle (plans sponsored by Metro by T-Mobile end as soon as you cancel)",
  "data_kept": "Your files stay, but each person drops to the free 15 GB; if you're over quota for 2 years or longer, all your content may be deleted",
  "you_lose": [
   "Extra storage, for you and your family members",
   "Premium subscriptions included in the plan, such as YouTube Premium",
   "If over 15 GB: sending and receiving Gmail, uploading or syncing Drive files, and backing up photos"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "If someone else manages your family group, leave the family group or ask the family group manager to cancel the plan",
   "Check storage use before cancelling: over the free 15 GB, Gmail can't send or receive messages"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://support.google.com/googleone/answer/9056360?hl=en&co=GENIE.Platform%3DDesktop",
   "title": "Cancel your Google One membership (Computer)",
   "publisher": "vendor",
   "quote": "On your computer, go to Google One. Click Settings Cancel membership. To confirm, click Cancel membership.",
   "supports": "the web steps"
  },
  {
   "id": "s2",
   "url": "https://support.google.com/googleone/answer/9056360?hl=en&co=GENIE.Platform%3DDesktop",
   "title": "Cancel your Google One membership (Computer)",
   "publisher": "vendor",
   "quote": "You should get a confirmation that your subscription is cancelled.",
   "supports": "how to confirm it worked"
  },
  {
   "id": "s3",
   "url": "https://support.google.com/googleone/answer/9056360?hl=en&co=GENIE.Platform%3DDesktop",
   "title": "Cancel your Google One membership (Computer)",
   "publisher": "vendor",
   "quote": "When you cancel your membership, your Google One storage and benefits won't go away immediately. You have until the end of the billing cycle to use them.",
   "supports": "when access ends"
  },
  {
   "id": "s4",
   "url": "https://support.google.com/googleone/answer/9056360?hl=en&co=GENIE.Platform%3DDesktop",
   "title": "Cancel your Google One membership (Computer)",
   "publisher": "vendor",
   "quote": "In most countries or regions, Google storage plan purchases are non-refundable.",
   "supports": "the refund policy"
  },
  {
   "id": "s5",
   "url": "https://support.google.com/googleone/answer/9056360?hl=en&co=GENIE.Platform%3DAndroid",
   "title": "Cancel your Google One membership (Android)",
   "publisher": "vendor",
   "quote": "On your Android phone or tablet, open the Google One app. At the top, tap Menu Settings Cancel membership. To confirm, tap Cancel membership.",
   "supports": "the Android app steps"
  },
  {
   "id": "s6",
   "url": "https://support.google.com/googleone/answer/9056360?hl=en&co=GENIE.Platform%3DiOS",
   "title": "Cancel your Google One membership (iPhone & iPad)",
   "publisher": "vendor",
   "quote": "On your iPhone or iPad, open the Google One app. On the left, tap Menu Membership plans Manage plan. Tap Cancel membership.",
   "supports": "the iPhone and iPad steps"
  },
  {
   "id": "s7",
   "url": "https://support.google.com/googleone/answer/9056360?hl=en&co=GENIE.Platform%3DiOS",
   "title": "Cancel your Google One membership (iPhone & iPad)",
   "publisher": "vendor",
   "quote": "This brings up the subscription management page, which has the details about your current subscription. Tap Cancel Subscription.",
   "supports": "the Apple subscription page step"
  },
  {
   "id": "s8",
   "url": "https://support.google.com/googleone/answer/9056360?hl=en&co=GENIE.Platform%3DiOS",
   "title": "Cancel your Google One membership (iPhone & iPad)",
   "publisher": "vendor",
   "quote": "For Apple App Store purchases, request a refund from Apple support.",
   "supports": "refunds for Apple purchases"
  },
  {
   "id": "s9",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm on Apple"
  },
  {
   "id": "s10",
   "url": "https://support.google.com/googleone/answer/15801606?hl=en",
   "title": "Learn about third-party Google One subscriptions",
   "publisher": "vendor",
   "quote": "You can start Google One subscriptions from third-party service providers, such as a mobile phone carrier, as part of a bundle or billed separately by that provider.",
   "supports": "which plans the provider route covers"
  },
  {
   "id": "s11",
   "url": "https://support.google.com/googleone/answer/15801606?hl=en",
   "title": "Learn about third-party Google One subscriptions",
   "publisher": "vendor",
   "quote": "To cancel Google One plans from Metro by T-Mobile, use the Google One app. To cancel Google One plans from other providers, use their website or contact their customer service.",
   "supports": "the provider steps"
  },
  {
   "id": "s12",
   "url": "https://support.google.com/googleone/answer/15801606?hl=en",
   "title": "Learn about third-party Google One subscriptions",
   "publisher": "vendor",
   "quote": "current plan may be canceled immediately or continue until the end of the billing cycle based on your provider's policies. Any refunds for plan cancellations are handled by your provider.",
   "supports": "when a provider plan ends, and provider refunds"
  },
  {
   "id": "s13",
   "url": "https://support.google.com/googleone/answer/9056360?hl=en&co=GENIE.Platform%3DDesktop",
   "title": "Cancel your Google One membership (Computer)",
   "publisher": "vendor",
   "quote": "For Metro by T-Mobile customers (U.S. only): If your membership is sponsored by Metro by T-Mobile, it will end as soon as you cancel and you'll lose all your benefits.",
   "supports": "Metro by T-Mobile plans end at once"
  },
  {
   "id": "s14",
   "url": "https://support.google.com/googleone/answer/9056360?hl=en&co=GENIE.Platform%3DDesktop",
   "title": "Cancel your Google One membership (Computer)",
   "publisher": "vendor",
   "quote": "If you don't want to cancel your membership, you can decrease storage instead.",
   "supports": "downgrading instead of cancelling"
  },
  {
   "id": "s15",
   "url": "https://support.google.com/googleone/answer/6374282?hl=en&co=GENIE.Platform%3DDesktop",
   "title": "Update your Google One plan & fix upgrade issues (Computer)",
   "publisher": "vendor",
   "quote": "If you downgrade your plan, your current plan remains active until the end of your billing cycle. The downgrade takes effect at the start of your next billing cycle.",
   "supports": "when a downgrade takes effect"
  },
  {
   "id": "s16",
   "url": "https://support.google.com/googleone/answer/6374282?hl=en&co=GENIE.Platform%3DDesktop",
   "title": "Update your Google One plan & fix upgrade issues (Computer)",
   "publisher": "vendor",
   "quote": "When you upgrade or downgrade a plan, you can also switch to monthly or annual plans. Annual plans usually cost less overall.",
   "supports": "annual billing"
  },
  {
   "id": "s17",
   "url": "https://support.google.com/googleone/answer/9056360?hl=en&co=GENIE.Platform%3DDesktop",
   "title": "Cancel your Google One membership (Computer)",
   "publisher": "vendor",
   "quote": "You and your family members will lose access to your additional storage. Each person will keep their default storage of up to 15 GB at no charge.",
   "supports": "storage after cancelling"
  },
  {
   "id": "s18",
   "url": "https://support.google.com/googleone/answer/9056360?hl=en&co=GENIE.Platform%3DDesktop",
   "title": "Cancel your Google One membership (Computer)",
   "publisher": "vendor",
   "quote": "If you cancel while you're using more than the default amount of storage, you'll notice some restrictions. For example: Gmail: You can't send or receive messages.",
   "supports": "what happens over quota"
  },
  {
   "id": "s19",
   "url": "https://support.google.com/googleone/answer/9056360?hl=en&co=GENIE.Platform%3DDesktop",
   "title": "Cancel your Google One membership (Computer)",
   "publisher": "vendor",
   "quote": "You'll lose access to premium subscriptions, like Google Home Premium, Google Health Premium, and YouTube Premium.",
   "supports": "bundled subscriptions you lose"
  },
  {
   "id": "s20",
   "url": "https://support.google.com/googleone/answer/2736362?hl=en",
   "title": "Purchase, cancellation & refund policies",
   "publisher": "vendor",
   "quote": "If you're over your storage quota for 2 years or longer, all of your content may be deleted from your Google account.",
   "supports": "how long data is kept over quota"
  },
  {
   "id": "s21",
   "url": "https://support.google.com/googleone/answer/9056360?hl=en&co=GENIE.Platform%3DDesktop",
   "title": "Cancel your Google One membership (Computer)",
   "publisher": "vendor",
   "quote": "Ask your family group manager to cancel your current plan",
   "supports": "family members ask the manager to cancel"
  },
  {
   "id": "s22",
   "url": "https://support.google.com/googleone/answer/9056360?hl=en&co=GENIE.Platform%3DDesktop",
   "title": "Cancel your Google One membership (Computer)",
   "publisher": "vendor",
   "quote": "For Play Store purchases, go to Learn about Google Play refund policies.",
   "supports": "refunds for Play Store purchases"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "Whether the cancel flow shows offers or asks why before the final confirm is not documented",
   "Data export (for example Google Takeout) is not covered on the Google One cancel pages read"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Android app route: refunds for Play Store purchases follow Google Play's refund policies"
   ]
  }
 },
 "delete_account": {
  "url": "https://myaccount.google.com/deleteservices",
  "difficulty": "medium",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/google_one",
 "json": "https://stackcut.io/exits/google_one.json",
 "localized": [
  {
   "language": "ja",
   "market": "JP",
   "title": "Google Oneの解約方法",
   "page": "https://stackcut.io/ja/cancel/google_one",
   "checked_on": "2026-10-05"
  },
  {
   "language": "de",
   "market": "DE",
   "title": "Google One kündigen",
   "page": "https://stackcut.io/de/cancel/google_one",
   "checked_on": "2026-10-05"
  },
  {
   "language": "pt-br",
   "market": "BR",
   "title": "Como cancelar a assinatura do Google One",
   "page": "https://stackcut.io/pt-br/cancel/google_one",
   "checked_on": "2026-10-08"
  },
  {
   "language": "nl",
   "market": "NL",
   "title": "Google One opzeggen",
   "page": "https://stackcut.io/nl/cancel/google_one",
   "checked_on": "2026-10-05"
  }
 ],
 "evidence": {
  "packet_revision": "472ead58c17654945dce4e71496ec123c402524222c465cfc80eefb19309b504",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "google-one--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
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     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "google-one--direct-app--r2",
    "channel": "direct_app",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "google-one--apple-app-store--r3",
    "channel": "apple_app_store",
    "checked_on": "2026-09-29",
    "freshness": {
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     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
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    "channel": "carrier_or_isp",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}