{
 "id": "goodnotes",
 "name": "Goodnotes",
 "category": "productivity",
 "website": "https://www.goodnotes.com",
 "domains": [
  "goodnotes.com"
 ],
 "summary": "Cancel where you subscribed: App Store plans in iPhone Settings > Subscriptions; Google Play plans in the Play Store; Windows, Galaxy Store and web plans (billed by Paddle) under Manage Account > Subscription in Goodnotes or via the Paddle receipt email. Deleting your account or the app doesn't cancel.",
 "routes": [
  {
   "channel": "apple_app_store",
   "applies_to": "Goodnotes Essential, Pro and AI Pass subscriptions bought through the Apple App Store (iPhone, iPad, Mac)",
   "who": "The Apple Account holder who subscribed",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "Open the Apple Settings app and select your Apple Account name, then Subscriptions",
     "expect": "your list of subscriptions"
    },
    {
     "do": "Select Goodnotes",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Select Cancel Subscription and confirm",
     "expect": null
    }
   ],
   "confirm_by": "No Cancel Subscription button, or an expiration message in red, means the subscription is already canceled",
   "effective": "You stay on the current plan until it expires, then the account returns to the free plan (or to Special Edition, if you bought it)",
   "notice": "Cancel at least one day before the renewal date shown in your subscription details. A free trial becomes a subscription when it ends; Apple says to cancel a trial at least 24 hours before it ends",
   "refund": "App Store refunds are handled by Apple only, not by Goodnotes: request one from Apple Support",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s46",
    "s48",
    "s43",
    "s54"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "Subscriptions and trials started through Google Play on Android",
   "who": "The Google account holder who subscribed",
   "method": "platform_settings",
   "start_url": "https://play.google.com/store/account/subscriptions",
   "steps": [
    {
     "do": "Open the Google Play app, tap the gear icon at the top right, then Payments and Subscriptions",
     "expect": null
    },
    {
     "do": "Select the Goodnotes subscription and tap Cancel subscription, then follow the instructions",
     "expect": null
    },
    {
     "do": "Or, in Goodnotes: open the Goodnotes menu (upper right), tap your name to Manage Account, then Subscription > Manage Subscription > Cancel Subscription (Chrome must be your default browser for this option)",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You keep the plan for the time already paid, until it expires",
   "notice": "Cancel at least one day before each renewal date; a free trial turns into the annual plan as soon as it ends",
   "refund": "Where the law requires it, a statutory right of withdrawal within 14 days: send the purchase receipt through Goodnotes' Refund form",
   "fees": null,
   "source_ids": [
    "s11",
    "s12",
    "s13",
    "s14",
    "s15",
    "s16",
    "s17",
    "s18",
    "s19",
    "s46",
    "s48"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "label": "Billed by Paddle (Windows, Galaxy Store, web)",
   "applies_to": "Subscriptions bought on the Microsoft Store, the Samsung Galaxy Store or Goodnotes Web, which Paddle (Goodnotes' payment provider) bills; the receipt email shows Paddle as the seller",
   "who": "The Goodnotes account holder who subscribed",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "In Goodnotes (installed from the store where you subscribed), open the Goodnotes menu at the upper right and tap your name to Manage Account",
     "expect": "Subscription"
    },
    {
     "do": "Tap Subscription > Manage Subscription > Cancel Subscription",
     "expect": null
    },
    {
     "do": "Or open the purchase receipt email Paddle sent when you subscribed, click the link that reads To learn more or cancel, review your subscription, and choose Cancel subscription",
     "expect": null
    },
    {
     "do": "On an iPhone or iPad, a subscription managed by Goodnotes is cancelled in Goodnotes Settings: Manage Account > Manage Subscription, then the cancel option",
     "expect": null
    }
   ],
   "confirm_by": "A Renew button appears under Manage Account once auto-renewal is off",
   "effective": "Premium features stay active until the next scheduled renewal date, then the account moves to the free plan",
   "notice": "Cancel at least one day before each renewal date",
   "refund": "Where the law requires it, a statutory right of withdrawal within 14 days: send the purchase receipt through Goodnotes' Refund form. A refund deactivates the subscription and removes access immediately",
   "fees": null,
   "source_ids": [
    "s20",
    "s21",
    "s22",
    "s23",
    "s24",
    "s25",
    "s26",
    "s16",
    "s17",
    "s19",
    "s27",
    "s28",
    "s46",
    "s48",
    "s47",
    "s53"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Goodnotes Free costs $0: up to 3 notebooks, 3 text documents and 3 whiteboards, 3 folders and 100 MB storage, with watermarked exports. Notebooks above the limit become read-only until you upgrade",
   "evidence": "documented",
   "source_ids": [
    "s29",
    "s30",
    "s31",
    "s32",
    "s33"
   ]
  },
  {
   "type": "downgrade",
   "what": "Goodnotes Essential ($11.99 a year in the US) instead of Pro ($35.99 a year). To switch, wait until the current plan expires, then buy the other plan from the paywall in the app",
   "evidence": "documented",
   "source_ids": [
    "s34",
    "s35",
    "s36"
   ]
  },
  {
   "type": "downgrade",
   "what": "Special Edition is a one-time purchase on the Apple App Store (not in every region) with no renewal. If you own it, your access falls back to Special Edition, not the Free plan, when a subscription ends",
   "evidence": "documented",
   "source_ids": [
    "s37",
    "s9"
   ]
  }
 ],
 "export": [
  {
   "data": "Notebooks, documents and whole folders (Apple devices)",
   "how": "In the library, tap the document title and choose Export, or select several documents or folders and tap Export",
   "format": "Goodnotes document (opens only in Goodnotes), PDF (editable or flattened) or image; folders export as one .zip file that keeps the folder structure",
   "limits": "Exports on the free plan are watermarked",
   "source_ids": [
    "s38",
    "s39",
    "s40",
    "s32"
   ]
  },
  {
   "data": "Notebooks (Android, Windows and Web)",
   "how": "Tap the document title and choose Export as PDF",
   "format": "PDF",
   "limits": "Exports on the free plan are watermarked",
   "source_ids": [
    "s41",
    "s42",
    "s32"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the period you paid for (the next renewal date)",
  "data_kept": "Your notebooks stay: the account returns to the free plan and documents become read-only, except three you choose to keep editable. Goodnotes Cloud data is deleted only after an account has been dormant for more than two years; data stored on your device or in iCloud is not touched",
  "you_lose": [
   "Editing for all but three documents you choose (the rest stay viewable but read-only)",
   "Changing which three documents stay editable: once chosen, the selection can't be changed",
   "Unlimited notebooks and watermark-free exports (the free plan allows 3 notebooks and watermarks exports)",
   "Renewing a Paddle-billed plan: once cancelled it can't be renewed, only bought again"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Deleting your account or uninstalling the app does not cancel the renewal: cancel with the store you bought from first",
   "A subscription is tied to the store where it was bought (App Store, Google Play or Paddle); the in-app cancel option only appears when the app came from that store and you're signed in to the account that holds the subscription",
   "Accounts with the same email but different sign-in methods (Apple, Google, Microsoft) are separate accounts",
   "A free trial becomes a paid annual plan as soon as it ends: cancel while the trial is still active",
   "The free one-year Samsung offer doesn't renew and needs no cancellation",
   "Deleting your account on iOS also removes subscriptions bought on Android, Windows or Web, and they can't be restored; a deleted account is erased after 21 days"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://support.goodnotes.com/hc/en-us/articles/7707790761871-Cancel-a-Goodnotes-Subscription-on-iPhone-or-iPad",
   "title": "Cancel a Goodnotes Subscription on iPhone or iPad",
   "publisher": "vendor",
   "quote": "Use these steps if you purchased your Goodnotes subscription through the Apple App Store.",
   "supports": "the App Store route"
  },
  {
   "id": "s2",
   "url": "https://support.goodnotes.com/hc/en-us/articles/7707790761871-Cancel-a-Goodnotes-Subscription-on-iPhone-or-iPad",
   "title": "Cancel a Goodnotes Subscription on iPhone or iPad",
   "publisher": "vendor",
   "quote": "Select your Apple Account name, then Subscriptions.",
   "supports": "the App Store steps"
  },
  {
   "id": "s3",
   "url": "https://support.goodnotes.com/hc/en-us/articles/7707790761871-Cancel-a-Goodnotes-Subscription-on-iPhone-or-iPad",
   "title": "Cancel a Goodnotes Subscription on iPhone or iPad",
   "publisher": "vendor",
   "quote": "If there is no Cancel Subscription button or an expiration message appears in red, the subscription is already canceled.",
   "supports": "how to confirm"
  },
  {
   "id": "s4",
   "url": "https://support.goodnotes.com/hc/en-us/articles/7707790761871-Cancel-a-Goodnotes-Subscription-on-iPhone-or-iPad",
   "title": "Cancel a Goodnotes Subscription on iPhone or iPad",
   "publisher": "vendor",
   "quote": "You remain on the current plan until it expires. Your account then returns to the free plan and your documents become read-only.",
   "supports": "when access ends, and what happens next"
  },
  {
   "id": "s5",
   "url": "https://support.apple.com/en-us/118428",
   "title": "If you want to cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.",
   "supports": "Apple's cancel steps"
  },
  {
   "id": "s6",
   "url": "https://support.apple.com/en-us/118428",
   "title": "If you want to cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.",
   "supports": "Apple's trial notice"
  },
  {
   "id": "s7",
   "url": "https://support.goodnotes.com/hc/en-us/articles/7878349943567-Manage-Your-Goodnotes-Account-and-Subscription-on-Apple-Devices",
   "title": "Manage Your Goodnotes Account and Subscription on Apple Devices",
   "publisher": "vendor",
   "quote": "Cancel at least one day before the renewal date shown in your subscription details to avoid being charged for the next billing period.",
   "supports": "the notice before renewal"
  },
  {
   "id": "s8",
   "url": "https://support.goodnotes.com/hc/en-us/articles/7878349943567-Manage-Your-Goodnotes-Account-and-Subscription-on-Apple-Devices",
   "title": "Manage Your Goodnotes Account and Subscription on Apple Devices",
   "publisher": "vendor",
   "quote": "If you're trialling Goodnotes as a free user, the trial becomes a subscription when it ends.",
   "supports": "trials convert to paid"
  },
  {
   "id": "s9",
   "url": "https://support.goodnotes.com/hc/en-us/articles/13879385599247-Special-Edition-vs-Subscriptions-Your-Access-After-Subscription-Expires",
   "title": "Special Edition vs Subscriptions: Your Access After Subscription Expires",
   "publisher": "vendor",
   "quote": "Your access falls back to Special Edition. You do not drop to the Free plan.",
   "supports": "Special Edition owners fall back to it"
  },
  {
   "id": "s10",
   "url": "https://support.goodnotes.com/hc/en-us/articles/360001480856-How-do-I-get-a-refund",
   "title": "How do I get a refund?",
   "publisher": "vendor",
   "quote": "all Apple purchases refund requests are handled by Apple only and not by developers",
   "supports": "App Store refunds go to Apple"
  },
  {
   "id": "s11",
   "url": "https://support.goodnotes.com/hc/en-us/articles/7942745861775-Cancel-Trial-or-Subscription-on-Android-Windows-or-Web",
   "title": "Cancel Trial or Subscription on Android, Windows, or Web",
   "publisher": "vendor",
   "quote": "If you have subscribed via Google Play Store, you can go to Google Play app to manage your subscription.",
   "supports": "the Google Play route"
  },
  {
   "id": "s12",
   "url": "https://support.goodnotes.com/hc/en-us/articles/7942745861775-Cancel-Trial-or-Subscription-on-Android-Windows-or-Web",
   "title": "Cancel Trial or Subscription on Android, Windows, or Web",
   "publisher": "vendor",
   "quote": "Open the Google Play app. At the top right, tap the gear icon. Tap Payments and Subscriptions",
   "supports": "the Google Play steps"
  },
  {
   "id": "s13",
   "url": "https://support.goodnotes.com/hc/en-us/articles/7942745861775-Cancel-Trial-or-Subscription-on-Android-Windows-or-Web",
   "title": "Cancel Trial or Subscription on Android, Windows, or Web",
   "publisher": "vendor",
   "quote": "For Android users subscribed via Google Play, also check that your default browser is set to Chrome for this option to be available for you.",
   "supports": "the in-app option for Google Play needs Chrome"
  },
  {
   "id": "s14",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.",
   "supports": "Google's cancel steps"
  },
  {
   "id": "s15",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.",
   "supports": "access after cancelling on Google Play"
  },
  {
   "id": "s16",
   "url": "https://support.goodnotes.com/hc/en-us/articles/7942745861775-Cancel-Trial-or-Subscription-on-Android-Windows-or-Web",
   "title": "Cancel Trial or Subscription on Android, Windows, or Web",
   "publisher": "vendor",
   "quote": "You can cancel anytime at least one day before each renewal date.",
   "supports": "the notice before renewal"
  },
  {
   "id": "s17",
   "url": "https://support.goodnotes.com/hc/en-us/articles/7942745861775-Cancel-Trial-or-Subscription-on-Android-Windows-or-Web",
   "title": "Cancel Trial or Subscription on Android, Windows, or Web",
   "publisher": "vendor",
   "quote": "You will have access to your current subscription until it expires.",
   "supports": "when access ends"
  },
  {
   "id": "s18",
   "url": "https://support.goodnotes.com/hc/en-us/articles/7942745861775-Cancel-Trial-or-Subscription-on-Android-Windows-or-Web",
   "title": "Cancel Trial or Subscription on Android, Windows, or Web",
   "publisher": "vendor",
   "quote": "If you are currently on the free trial, your annual plan will commence immediately after the trial period concludes.",
   "supports": "trials convert to the annual plan"
  },
  {
   "id": "s19",
   "url": "https://support.goodnotes.com/hc/en-us/articles/360001480856-How-do-I-get-a-refund",
   "title": "How do I get a refund?",
   "publisher": "vendor",
   "quote": "you may be entitled to a refund where you have exercised your statutory right of withdrawal from those Goodnotes services within a period of fourteen days",
   "supports": "the 14-day withdrawal right for non-Apple purchases"
  },
  {
   "id": "s20",
   "url": "https://support.goodnotes.com/hc/en-us/articles/10188845193359-Keep-Your-Subscription-Renewal-Rolling-on-Android-Windows-and-Web",
   "title": "Keep Your Subscription Renewal Rolling on Android, Windows, and Web",
   "publisher": "vendor",
   "quote": "Your subscription is managed by Paddle, our payment provider.",
   "supports": "Paddle bills Microsoft Store, Galaxy Store and web subscriptions"
  },
  {
   "id": "s21",
   "url": "https://support.goodnotes.com/hc/en-us/articles/10188845193359-Keep-Your-Subscription-Renewal-Rolling-on-Android-Windows-and-Web",
   "title": "Keep Your Subscription Renewal Rolling on Android, Windows, and Web",
   "publisher": "vendor",
   "quote": "You can confirm this by checking the purchase receipt sent to your email, which shows Paddle as the seller.",
   "supports": "Paddle is the seller"
  },
  {
   "id": "s22",
   "url": "https://support.goodnotes.com/hc/en-us/articles/7942745861775-Cancel-Trial-or-Subscription-on-Android-Windows-or-Web",
   "title": "Cancel Trial or Subscription on Android, Windows, or Web",
   "publisher": "vendor",
   "quote": "Choose Goodnotes menu on the upper right > Tap on Your Name to Manage Account > Subscription > Manage Subscription > Cancel Subscription.",
   "supports": "the in-app cancel path"
  },
  {
   "id": "s23",
   "url": "https://support.goodnotes.com/hc/en-us/articles/7942745861775-Cancel-Trial-or-Subscription-on-Android-Windows-or-Web",
   "title": "Cancel Trial or Subscription on Android, Windows, or Web",
   "publisher": "vendor",
   "quote": "To ensure the cancel option is available, please make sure the app is installed from the original store where you initially subscribed or started your trial.",
   "supports": "the app must come from the original store"
  },
  {
   "id": "s24",
   "url": "https://support.goodnotes.com/hc/en-us/articles/7942745861775-Cancel-Trial-or-Subscription-on-Android-Windows-or-Web",
   "title": "Cancel Trial or Subscription on Android, Windows, or Web",
   "publisher": "vendor",
   "quote": "Open the purchase receipt email sent by Paddle when you subscribed. Scroll down and click the link that reads:",
   "supports": "cancelling from the Paddle receipt email"
  },
  {
   "id": "s25",
   "url": "https://support.goodnotes.com/hc/en-us/articles/10188845193359-Keep-Your-Subscription-Renewal-Rolling-on-Android-Windows-and-Web",
   "title": "Keep Your Subscription Renewal Rolling on Android, Windows, and Web",
   "publisher": "vendor",
   "quote": "When your current plan's auto-renewal is turned off, you will see a new Renew button",
   "supports": "how to confirm"
  },
  {
   "id": "s26",
   "url": "https://support.goodnotes.com/hc/en-us/articles/10188845193359-Keep-Your-Subscription-Renewal-Rolling-on-Android-Windows-and-Web",
   "title": "Keep Your Subscription Renewal Rolling on Android, Windows, and Web",
   "publisher": "vendor",
   "quote": "your access to all premium features remains active until the subscription's next scheduled renewal date.",
   "supports": "when access ends"
  },
  {
   "id": "s27",
   "url": "https://support.goodnotes.com/hc/en-us/articles/7707790761871-Cancel-a-Goodnotes-Subscription-on-iPhone-or-iPad",
   "title": "Cancel a Goodnotes Subscription on iPhone or iPad",
   "publisher": "vendor",
   "quote": "Select Manage Account > Manage Subscription.",
   "supports": "cancelling a Goodnotes-managed subscription on iPhone or iPad"
  },
  {
   "id": "s28",
   "url": "https://support.goodnotes.com/hc/en-us/articles/360001480856-How-do-I-get-a-refund",
   "title": "How do I get a refund?",
   "publisher": "vendor",
   "quote": "Refunding your subscription will immediately deactivate it and remove access.",
   "supports": "a refund ends access at once"
  },
  {
   "id": "s29",
   "url": "https://support.goodnotes.com/hc/en-us/articles/13808767840015-Compare-Goodnotes-Plans-and-Features",
   "title": "Compare Goodnotes Plans and Features",
   "publisher": "vendor",
   "quote": "Goodnotes Free is $0 and includes core note-taking tools with the limits below.",
   "supports": "the free plan"
  },
  {
   "id": "s30",
   "url": "https://support.goodnotes.com/hc/en-us/articles/13808767840015-Compare-Goodnotes-Plans-and-Features",
   "title": "Compare Goodnotes Plans and Features",
   "publisher": "vendor",
   "quote": "Up to 3 notebooks, 3 text documents, and 3 whiteboards",
   "supports": "the free plan's document limit"
  },
  {
   "id": "s31",
   "url": "https://support.goodnotes.com/hc/en-us/articles/13808767840015-Compare-Goodnotes-Plans-and-Features",
   "title": "Compare Goodnotes Plans and Features",
   "publisher": "vendor",
   "quote": "Up to 3 folders and 100 MB storage",
   "supports": "the free plan's storage limit"
  },
  {
   "id": "s32",
   "url": "https://support.goodnotes.com/hc/en-us/articles/13808767840015-Compare-Goodnotes-Plans-and-Features",
   "title": "Compare Goodnotes Plans and Features",
   "publisher": "vendor",
   "quote": "Watermarked exports",
   "supports": "free-plan exports carry a watermark"
  },
  {
   "id": "s33",
   "url": "https://support.goodnotes.com/hc/en-us/articles/13808767840015-Compare-Goodnotes-Plans-and-Features",
   "title": "Compare Goodnotes Plans and Features",
   "publisher": "vendor",
   "quote": "If you move to Goodnotes Free and have more than 3 notebooks, notebooks above the limit become read-only until you upgrade.",
   "supports": "what happens to extra notebooks on the free plan"
  },
  {
   "id": "s34",
   "url": "https://support.goodnotes.com/hc/en-us/articles/13808767840015-Compare-Goodnotes-Plans-and-Features",
   "title": "Compare Goodnotes Plans and Features",
   "publisher": "vendor",
   "quote": "Yearly subscription ($11.99/year in the US; price varies by region)",
   "supports": "the Essential price"
  },
  {
   "id": "s35",
   "url": "https://support.goodnotes.com/hc/en-us/articles/13808767840015-Compare-Goodnotes-Plans-and-Features",
   "title": "Compare Goodnotes Plans and Features",
   "publisher": "vendor",
   "quote": "Yearly subscription ($35.99/year in the US; price varies by region)",
   "supports": "the Pro price"
  },
  {
   "id": "s36",
   "url": "https://support.goodnotes.com/hc/en-us/articles/10188845193359-Keep-Your-Subscription-Renewal-Rolling-on-Android-Windows-and-Web",
   "title": "Keep Your Subscription Renewal Rolling on Android, Windows, and Web",
   "publisher": "vendor",
   "quote": "If you are considering a plan switch, wait until your current plan expires, then you can purchase another option from the Paywall in the app.",
   "supports": "how to switch plans"
  },
  {
   "id": "s37",
   "url": "https://support.goodnotes.com/hc/en-us/articles/13879385599247-Special-Edition-vs-Subscriptions-Your-Access-After-Subscription-Expires",
   "title": "Special Edition vs Subscriptions: Your Access After Subscription Expires",
   "publisher": "vendor",
   "quote": "Currently, Special Edition is available exclusively through the Apple App Store and might not be available in all regions.",
   "supports": "where Special Edition is sold"
  },
  {
   "id": "s38",
   "url": "https://support.goodnotes.com/hc/en-us/articles/7353742824975-Export-documents-or-pages",
   "title": "Export documents or pages",
   "publisher": "vendor",
   "quote": "The supported file formats for the export are: Goodnotes document - can only be opened in Goodnotes, PDF (editable/flattened), Image",
   "supports": "export formats"
  },
  {
   "id": "s39",
   "url": "https://support.goodnotes.com/hc/en-us/articles/7353742824975-Export-documents-or-pages",
   "title": "Export documents or pages",
   "publisher": "vendor",
   "quote": "The output will be a single .zip file containing every notebook in the folder(s) with the folder structure still preserved.",
   "supports": "folder export"
  },
  {
   "id": "s40",
   "url": "https://support.goodnotes.com/hc/en-us/articles/7353742824975-Export-documents-or-pages",
   "title": "Export documents or pages",
   "publisher": "vendor",
   "quote": "Tap the document title and choose Export.",
   "supports": "exporting a document on Apple devices"
  },
  {
   "id": "s41",
   "url": "https://support.goodnotes.com/hc/en-us/articles/7353742824975-Export-documents-or-pages",
   "title": "Export documents or pages",
   "publisher": "vendor",
   "quote": "Tap the document title and choose Export as PDF.",
   "supports": "exporting on Android, Windows and Web"
  },
  {
   "id": "s42",
   "url": "https://support.goodnotes.com/hc/en-us/articles/7384084753167-Manage-Your-Goodnotes-Account-and-Subscription-on-Android-Windows-and-Web",
   "title": "Manage Your Goodnotes Account and Subscription on Android, Windows, and Web",
   "publisher": "vendor",
   "quote": "Export your notebooks from Android, Windows, or Web as a backup first.",
   "supports": "export before deleting the account"
  },
  {
   "id": "s43",
   "url": "https://support.goodnotes.com/hc/en-us/articles/7707790761871-Cancel-a-Goodnotes-Subscription-on-iPhone-or-iPad",
   "title": "Cancel a Goodnotes Subscription on iPhone or iPad",
   "publisher": "vendor",
   "quote": "When you try to edit, Goodnotes asks you to choose three documents to keep editable.",
   "supports": "three documents stay editable"
  },
  {
   "id": "s44",
   "url": "https://www.goodnotes.com/terms-and-conditions",
   "title": "Goodnotes Terms and Conditions",
   "publisher": "vendor",
   "quote": "Following the lapse of the two year period according to Section 12.2.5, any data stored by you in Goodnotes Cloud will be deleted.",
   "supports": "Goodnotes Cloud data retention"
  },
  {
   "id": "s45",
   "url": "https://www.goodnotes.com/terms-and-conditions",
   "title": "Goodnotes Terms and Conditions",
   "publisher": "vendor",
   "quote": "Any data stored locally on your device or in iCloud will not be altered or deleted.",
   "supports": "local and iCloud data are kept"
  },
  {
   "id": "s46",
   "url": "https://www.goodnotes.com/terms-and-conditions",
   "title": "Goodnotes Terms and Conditions",
   "publisher": "vendor",
   "quote": "The subscription will renew automatically unless otherwise agreed and/or you cancel the recurring subscription before the next successive renewal period.",
   "supports": "auto-renewal"
  },
  {
   "id": "s47",
   "url": "https://support.goodnotes.com/hc/en-us/articles/10188845193359-Keep-Your-Subscription-Renewal-Rolling-on-Android-Windows-and-Web",
   "title": "Keep Your Subscription Renewal Rolling on Android, Windows, and Web",
   "publisher": "vendor",
   "quote": "Unfortunately, canceled subscriptions cannot be renewed.",
   "supports": "a cancelled Paddle plan can't be renewed"
  },
  {
   "id": "s48",
   "url": "https://support.goodnotes.com/hc/en-us/articles/7942745861775-Cancel-Trial-or-Subscription-on-Android-Windows-or-Web",
   "title": "Cancel Trial or Subscription on Android, Windows, or Web",
   "publisher": "vendor",
   "quote": "deleting your account or uninstalling the app will not automatically cancel your subscription renewal.",
   "supports": "deleting or uninstalling doesn't cancel"
  },
  {
   "id": "s49",
   "url": "https://support.goodnotes.com/hc/en-us/articles/7942745861775-Cancel-Trial-or-Subscription-on-Android-Windows-or-Web",
   "title": "Cancel Trial or Subscription on Android, Windows, or Web",
   "publisher": "vendor",
   "quote": "For Samsung premium subscription, no cancellation is required because it does not renew automatically.",
   "supports": "the Samsung offer doesn't renew"
  },
  {
   "id": "s50",
   "url": "https://support.goodnotes.com/hc/en-us/articles/7942745861775-Cancel-Trial-or-Subscription-on-Android-Windows-or-Web",
   "title": "Cancel Trial or Subscription on Android, Windows, or Web",
   "publisher": "vendor",
   "quote": "accounts with the same email address but signed in through different methods",
   "supports": "separate accounts per sign-in method"
  },
  {
   "id": "s51",
   "url": "https://support.goodnotes.com/hc/en-us/articles/7878349943567-Manage-Your-Goodnotes-Account-and-Subscription-on-Apple-Devices",
   "title": "Manage Your Goodnotes Account and Subscription on Apple Devices",
   "publisher": "vendor",
   "quote": "Deleting your Goodnotes account on iOS removes both your documents on non-Apple devices and any subscriptions purchased on those platforms. Removed subscriptions cannot be restored.",
   "supports": "deleting on iOS removes other-platform subscriptions"
  },
  {
   "id": "s52",
   "url": "https://support.goodnotes.com/hc/en-us/articles/7878349943567-Manage-Your-Goodnotes-Account-and-Subscription-on-Apple-Devices",
   "title": "Manage Your Goodnotes Account and Subscription on Apple Devices",
   "publisher": "vendor",
   "quote": "After 21 days, your account and all its data are permanently deleted.",
   "supports": "account deletion timing"
  },
  {
   "id": "s53",
   "url": "https://www.paddle.com/about/why-has-paddle-charged-me",
   "title": "Why has Paddle charged me?",
   "publisher": "platform",
   "quote": "If you'd like to cancel a subscription billed by Paddle, visit our support chat on paddle.net",
   "supports": "Paddle's own help for subscriptions it bills"
  },
  {
   "id": "s54",
   "url": "https://support.goodnotes.com/hc/en-us/articles/7707790761871-Cancel-a-Goodnotes-Subscription-on-iPhone-or-iPad",
   "title": "Cancel a Goodnotes Subscription on iPhone or iPad",
   "publisher": "vendor",
   "quote": "After choosing them, you cannot change the selection.",
   "supports": "the three editable documents can't be changed later"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "Whether cancelling shows a reason prompt or a retention offer is not documented",
   "How long Goodnotes keeps account data after a subscription ends, beyond the two-year dormancy rule for Goodnotes Cloud, is not stated",
   "No separate Microsoft Store billing route is documented: Goodnotes says Microsoft Store subscriptions are billed by Paddle"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked all three routes against Goodnotes' help articles (iPhone/iPad cancel, Android/Windows/Web cancel, Paddle renewal, refunds), the Terms, and Apple's and Google's pages: steps, notice, refunds and access confirmed",
    "Added that the choice of three editable documents can't be changed later (s54)",
    "Dropped a 'Not confirmed yet' note that described how the pages were read, not the service"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/goodnotes",
 "json": "https://stackcut.io/exits/goodnotes.json",
 "evidence": {
  "packet_revision": "72b3e6a5ce80da9bd5bfc2b4e84d95d9505a462a167fa24236d27dac25160bf9",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "goodnotes--apple-app-store--r1",
    "channel": "apple_app_store",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "goodnotes--google-play--r2",
    "channel": "google_play",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "goodnotes--reseller-or-partner--r3",
    "channel": "reseller_or_partner",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}