{
 "id": "gohighlevel",
 "name": "HighLevel",
 "category": "marketing_sales",
 "website": "https://www.gohighlevel.com",
 "domains": [
  "gohighlevel.com"
 ],
 "summary": "Cancel in Agency Settings, Billing: click Want to modify/cancel your subscription?, Show More, Cancel Plan, give a reason and at least 30 words of feedback, then Submit. Or call 1-888-732-4197 (Option 2). Fees aren't refunded, data is deleted after 90 days, and wallet balances must be claimed within 30 days.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Agency subscription",
   "applies_to": "HighLevel agency plans (Starter, Unlimited, Agency Pro), monthly or yearly, including the 14-day free trial",
   "who": "A user who can open Agency Settings and Billing on the agency account",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Go to Agency Settings and click Billing",
     "expect": "Want to modify/cancel your subscription?"
    },
    {
     "do": "Click Want to modify/cancel your subscription?, then Show More in the pop-up",
     "expect": "Cancel Plan"
    },
    {
     "do": "Select Cancel Plan, choose your Reason for Cancellation and click Next",
     "expect": "a data loss warning"
    },
    {
     "do": "Review the data loss warning, then click I am sure I want to cancel",
     "expect": "a feedback box"
    },
    {
     "do": "Write your feedback (at least 30 words) and click Submit",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": "Plans renew automatically at the then-current rate, and a free trial turns into a paid plan when it ends unless cancelled",
   "refund": "All fees are non-refundable, including subscription fees, and nothing is refunded for services you failed to cancel; refund requests and billing disputes are reviewed by the HighLevel Billing team",
   "fees": "Usage-based fees (telephony and other third-party services) and separately billed add-ons, Marketplace apps and phone numbers are charged on their own",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s10",
    "s11",
    "s12",
    "s13",
    "s14",
    "s22",
    "s35"
   ]
  },
  {
   "channel": "direct_web",
   "label": "By phone, email or support ticket",
   "applies_to": "Any HighLevel agency subscription",
   "who": "The agency account holder",
   "method": "phone",
   "start_url": null,
   "steps": [
    {
     "do": "Call 1-888-732-4197 (toll free) and select Option 2 for Billing, or email billing@gohighlevel.com, or submit a support ticket, and ask to cancel the subscription",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": "All fees are non-refundable; refund requests are reviewed by the HighLevel Billing team",
   "fees": null,
   "source_ids": [
    "s9",
    "s15",
    "s16",
    "s11",
    "s12"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "label": "Bought through another agency",
   "applies_to": "HighLevel access purchased through another agency rather than directly from HighLevel",
   "who": "The administrator of the agency you bought access from",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Contact the administrator of the agency you bought access from and ask them to cancel or change your subscription",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s33"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "pause",
   "what": "Agency accounts can't be paused or put on hold, but the $27 per month Pause Plan keeps your data instead of cancelling",
   "evidence": "documented",
   "source_ids": [
    "s17",
    "s18"
   ]
  },
  {
   "type": "downgrade",
   "what": "In Agency Settings, Billing, click Want to Modify/Cancel Your Subscription? and select a lower-tier plan; review the new price, effective date and any prorated adjustment, then confirm. Add-ons, Marketplace apps and phone numbers aren't cancelled by a downgrade",
   "evidence": "documented",
   "source_ids": [
    "s20",
    "s21",
    "s22"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Yearly billing costs less than monthly; note that a yearly plan can't be switched back to monthly in the platform",
   "evidence": "documented",
   "source_ids": [
    "s24",
    "s23"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": null,
  "data_kept": "Data is kept for 90 days after cancellation, during which you may be able to reactivate the account to regain access; after that HighLevel may permanently delete it",
  "you_lose": [
   "Phone numbers bought through HighLevel, released within 14 days",
   "Any wallet balance not claimed within 30 days (you must ask HighLevel to refund it)",
   "All account data once the 90 days have passed"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "The flow asks for a reason, shows a data loss warning and requires feedback of at least 30 words before Submit",
  "tips": [
   "Ask HighLevel to refund any wallet balance: after 30 days it becomes HighLevel's",
   "Port out any phone numbers you want to keep before cancelling: they are released within 14 days",
   "Reselling subscriptions for sub-accounts are cancelled separately in Agency Settings, Billing (Cancel at End of Billing Cycle or Cancel Immediately); cancelling one doesn't cancel the sub-account",
   "Downgrading doesn't cancel add-ons, Marketplace apps or phone numbers: cancel those too",
   "A free trial becomes paid when it ends unless you cancel, and usage fees can apply during the trial",
   "To keep your data without the full plan price, use the $27/month Pause Plan instead of cancelling (how to switch to it isn't documented)"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.gohighlevel.com/support/solutions/articles/48001208376-billing-related-questions-for-agencies",
   "title": "Billing Related Questions for Agencies",
   "publisher": "vendor",
   "quote": "Go to Agency Settings and click on Billing.",
   "supports": "where the cancel flow starts"
  },
  {
   "id": "s2",
   "url": "https://help.gohighlevel.com/support/solutions/articles/48001208376-billing-related-questions-for-agencies",
   "title": "Billing Related Questions for Agencies",
   "publisher": "vendor",
   "quote": "Want to modify/cancel your subscription?",
   "supports": "the link that opens the cancel flow"
  },
  {
   "id": "s3",
   "url": "https://help.gohighlevel.com/support/solutions/articles/48001208376-billing-related-questions-for-agencies",
   "title": "Billing Related Questions for Agencies",
   "publisher": "vendor",
   "quote": "Click Show More in the pop-up.",
   "supports": "the Show More step"
  },
  {
   "id": "s4",
   "url": "https://help.gohighlevel.com/support/solutions/articles/48001208376-billing-related-questions-for-agencies",
   "title": "Billing Related Questions for Agencies",
   "publisher": "vendor",
   "quote": "Select Cancel Plan.",
   "supports": "the Cancel Plan step"
  },
  {
   "id": "s5",
   "url": "https://help.gohighlevel.com/support/solutions/articles/48001208376-billing-related-questions-for-agencies",
   "title": "Billing Related Questions for Agencies",
   "publisher": "vendor",
   "quote": "Choose your Reason for Cancellation, then click Next.",
   "supports": "the reason step"
  },
  {
   "id": "s6",
   "url": "https://help.gohighlevel.com/support/solutions/articles/48001208376-billing-related-questions-for-agencies",
   "title": "Billing Related Questions for Agencies",
   "publisher": "vendor",
   "quote": "Review the data loss warning.",
   "supports": "the data loss warning"
  },
  {
   "id": "s7",
   "url": "https://help.gohighlevel.com/support/solutions/articles/48001208376-billing-related-questions-for-agencies",
   "title": "Billing Related Questions for Agencies",
   "publisher": "vendor",
   "quote": "I am sure I want to cancel",
   "supports": "the confirm button"
  },
  {
   "id": "s8",
   "url": "https://help.gohighlevel.com/support/solutions/articles/48001208376-billing-related-questions-for-agencies",
   "title": "Billing Related Questions for Agencies",
   "publisher": "vendor",
   "quote": "Provide feedback (minimum 30 words).",
   "supports": "the required feedback"
  },
  {
   "id": "s9",
   "url": "https://www.gohighlevel.com/terms-of-service",
   "title": "HighLevel Terms of Service",
   "publisher": "vendor",
   "quote": "You may cancel your subscription through your Platform Account, by submitting a support ticket, or by calling our support team at (888) 732-4197 (Toll free).",
   "supports": "the ways to cancel"
  },
  {
   "id": "s10",
   "url": "https://www.gohighlevel.com/terms-of-service",
   "title": "HighLevel Terms of Service",
   "publisher": "vendor",
   "quote": "your subscription will automatically renew and your payment method will be charged the then-current rates without further authorization from You.",
   "supports": "auto-renewal"
  },
  {
   "id": "s11",
   "url": "https://www.gohighlevel.com/terms-of-service",
   "title": "HighLevel Terms of Service",
   "publisher": "vendor",
   "quote": "All Fees assessed by HighLevel are non-refundable",
   "supports": "no refunds"
  },
  {
   "id": "s12",
   "url": "https://help.gohighlevel.com/support/solutions/articles/48001208376-billing-related-questions-for-agencies",
   "title": "Billing Related Questions for Agencies",
   "publisher": "vendor",
   "quote": "Refund requests and billing disputes require review by the HighLevel Billing team.",
   "supports": "who reviews refund requests"
  },
  {
   "id": "s13",
   "url": "https://www.gohighlevel.com/pricing",
   "title": "HighLevel Pricing",
   "publisher": "vendor",
   "quote": "Billing begins automatically at the end of any free trial unless canceled, and usage-based fees for telecommunications or third-party services may apply during the trial.",
   "supports": "trials convert to paid; usage fees"
  },
  {
   "id": "s14",
   "url": "https://www.gohighlevel.com/pricing",
   "title": "HighLevel Pricing",
   "publisher": "vendor",
   "quote": "HighLevel operates on a month-to-month basis. There are no long-term contracts, and you can upgrade, downgrade, or cancel your account at any time directly from your dashboard.",
   "supports": "no long-term contract; self-serve cancel"
  },
  {
   "id": "s15",
   "url": "https://help.gohighlevel.com/support/solutions/articles/48001208376-billing-related-questions-for-agencies",
   "title": "Billing Related Questions for Agencies",
   "publisher": "vendor",
   "quote": "Call 1-888-732-4197 and select Option 2 for Billing",
   "supports": "the billing phone line"
  },
  {
   "id": "s16",
   "url": "https://help.gohighlevel.com/support/solutions/articles/48001208376-billing-related-questions-for-agencies",
   "title": "Billing Related Questions for Agencies",
   "publisher": "vendor",
   "quote": "Email billing@gohighlevel.com",
   "supports": "the billing email address"
  },
  {
   "id": "s17",
   "url": "https://help.gohighlevel.com/support/solutions/articles/48001208376-billing-related-questions-for-agencies",
   "title": "Billing Related Questions for Agencies",
   "publisher": "vendor",
   "quote": "Agency accounts cannot be paused or placed on hold.",
   "supports": "no account pause"
  },
  {
   "id": "s18",
   "url": "https://help.gohighlevel.com/support/solutions/articles/48001208376-billing-related-questions-for-agencies",
   "title": "Billing Related Questions for Agencies",
   "publisher": "vendor",
   "quote": "To keep your data, you can use the $27 per month Pause Plan instead of canceling.",
   "supports": "the Pause Plan"
  },
  {
   "id": "s19",
   "url": "https://help.gohighlevel.com/support/solutions/articles/48001208376-billing-related-questions-for-agencies",
   "title": "Billing Related Questions for Agencies",
   "publisher": "vendor",
   "quote": "Your data is deleted after 90 days.",
   "supports": "data deletion after cancelling"
  },
  {
   "id": "s20",
   "url": "https://help.gohighlevel.com/support/solutions/articles/48001208376-billing-related-questions-for-agencies",
   "title": "Billing Related Questions for Agencies",
   "publisher": "vendor",
   "quote": "Select an available lower-tier plan.",
   "supports": "downgrading"
  },
  {
   "id": "s21",
   "url": "https://help.gohighlevel.com/support/solutions/articles/48001208376-billing-related-questions-for-agencies",
   "title": "Billing Related Questions for Agencies",
   "publisher": "vendor",
   "quote": "Review the new price, effective date, and any prorated adjustment.",
   "supports": "what the downgrade screen shows"
  },
  {
   "id": "s22",
   "url": "https://help.gohighlevel.com/support/solutions/articles/48001208376-billing-related-questions-for-agencies",
   "title": "Billing Related Questions for Agencies",
   "publisher": "vendor",
   "quote": "Downgrading your plan does not automatically cancel add-ons, Marketplace apps, phone numbers, or other paid services.",
   "supports": "add-ons keep billing"
  },
  {
   "id": "s23",
   "url": "https://help.gohighlevel.com/support/solutions/articles/48001208376-billing-related-questions-for-agencies",
   "title": "Billing Related Questions for Agencies",
   "publisher": "vendor",
   "quote": "Changing an existing yearly plan back to monthly is not available in the platform.",
   "supports": "yearly plans can't go back to monthly in-app"
  },
  {
   "id": "s24",
   "url": "https://www.gohighlevel.com/pricing",
   "title": "HighLevel Pricing",
   "publisher": "vendor",
   "quote": "Save with annual",
   "supports": "annual billing is cheaper"
  },
  {
   "id": "s25",
   "url": "https://www.gohighlevel.com/terms-of-service",
   "title": "HighLevel Terms of Service",
   "publisher": "vendor",
   "quote": "Following the termination or cancellation of your Platform Account, HighLevel will retain any data associated with your account for a period of ninety (90) days",
   "supports": "the 90-day retention"
  },
  {
   "id": "s26",
   "url": "https://www.gohighlevel.com/terms-of-service",
   "title": "HighLevel Terms of Service",
   "publisher": "vendor",
   "quote": "Upon cancellation or termination of your Platform Account, all phone numbers procured through the Platform on your behalf will be released within fourteen (14) days.",
   "supports": "phone numbers are released"
  },
  {
   "id": "s27",
   "url": "https://www.gohighlevel.com/terms-of-service",
   "title": "HighLevel Terms of Service",
   "publisher": "vendor",
   "quote": "Any amounts remaining in the \"wallet\" for over thirty (30) days after expiration, termination or cancellation of your Platform Account, will automatically become the property of HighLevel.",
   "supports": "unclaimed wallet balances are forfeited"
  },
  {
   "id": "s28",
   "url": "https://www.gohighlevel.com/terms-of-service",
   "title": "HighLevel Terms of Service",
   "publisher": "vendor",
   "quote": "it is Your sole obligation to request HighLevel to refund any amounts remaining in your account's \"wallet\"",
   "supports": "you must ask for the wallet refund"
  },
  {
   "id": "s29",
   "url": "https://help.gohighlevel.com/support/solutions/articles/155000005136",
   "title": "How to Cancel Location Subscriptions",
   "publisher": "vendor",
   "quote": "Canceling a reselling subscription does not cancel the entire sub-account. It only ends the selected product subscription.",
   "supports": "reselling subscriptions are separate"
  },
  {
   "id": "s30",
   "url": "https://help.gohighlevel.com/support/solutions/articles/155000005136",
   "title": "How to Cancel Location Subscriptions",
   "publisher": "vendor",
   "quote": "Agency users can cancel eligible location-level reselling subscriptions directly from the Agency Billing page using a guided cancellation flow.",
   "supports": "where reselling subscriptions are cancelled"
  },
  {
   "id": "s31",
   "url": "https://www.gohighlevel.com/pricing",
   "title": "HighLevel Pricing",
   "publisher": "vendor",
   "quote": "Start with a FREE 14-day trial on any plan below!",
   "supports": "the 14-day trial"
  },
  {
   "id": "s32",
   "url": "https://www.gohighlevel.com/terms-of-service",
   "title": "HighLevel Terms of Service",
   "publisher": "vendor",
   "quote": "You are solely responsible for the cancellation of Services associated with your account",
   "supports": "the customer must cancel each service"
  },
  {
   "id": "s33",
   "url": "https://help.gohighlevel.com/support/solutions/articles/48001208376-billing-related-questions-for-agencies",
   "title": "Billing Related Questions for Agencies",
   "publisher": "vendor",
   "quote": "If you purchased access through another agency rather than directly from HighLevel, contact that agency's administrator for subscription changes or cancellations.",
   "supports": "accounts bought through another agency"
  },
  {
   "id": "s34",
   "url": "https://www.gohighlevel.com/terms-of-service",
   "title": "HighLevel Terms of Service",
   "publisher": "vendor",
   "quote": "During this period, you may have the option to reactivate your account to regain access to your data.",
   "supports": "reactivating within the 90 days"
  },
  {
   "id": "s35",
   "url": "https://www.gohighlevel.com/terms-of-service",
   "title": "HighLevel Terms of Service",
   "publisher": "vendor",
   "quote": "No refunds will be provided for your failure to properly cancel the Services associated with your account.",
   "supports": "no refunds for services left running"
  },
  {
   "id": "s36",
   "url": "https://help.gohighlevel.com/support/solutions/articles/155000005136",
   "title": "How to Cancel Location Subscriptions",
   "publisher": "vendor",
   "quote": "Access to the canceled product remains available until the end of the current billing cycle",
   "supports": "end-of-cycle option for reselling subscriptions"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "When access ends after cancelling (immediately or at the end of the billing period) is not stated in HighLevel's help or terms",
   "Which agency roles can open Agency Settings, Billing to cancel is not stated",
   "How to export contacts and other account data before cancelling isn't covered in this guide yet",
   "How to sign up for the $27/month Pause Plan is not described beyond the billing FAQ",
   "Enterprise (custom) contracts are sold by sales; their cancellation terms are not published"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked every route fact against HighLevel's billing FAQ, Terms of Service, pricing page and reselling help article; the cancel steps, phone line, email, renewal and refund terms are confirmed",
    "Added a route for access bought through another agency: the billing FAQ says to contact that agency's administrator (this resolves an earlier 'not documented' note)",
    "Refund: the Terms also say nothing is refunded for services you failed to cancel",
    "After cancelling: the Terms say you may be able to reactivate within the 90-day retention period",
    "Reselling tip: sub-account subscriptions can end at the end of the billing cycle or immediately"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/gohighlevel",
 "json": "https://stackcut.io/exits/gohighlevel.json",
 "evidence": {
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  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "gohighlevel--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
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     "status": "current",
     "checked_on": "2026-10-05",
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     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "gohighlevel--reseller-or-partner--r3",
    "channel": "reseller_or_partner",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}