{
 "id": "godaddy",
 "name": "GoDaddy",
 "category": "productivity",
 "website": "https://www.godaddy.com",
 "domains": [
  "godaddy.com"
 ],
 "summary": "Go to Renewals and Billing, select Manage Subscriptions, pick the product, Cancel Plan, give a reason and Confirm Cancel. App-store purchases change in that store. Gotcha: after the end date the product and all its data are deleted, and refunds need a phone, SMS or chat request within the window.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "GoDaddy products with auto-renewing subscriptions (such as domains, hosting, email and websites) bought from GoDaddy",
   "who": "The GoDaddy account holder (signed in)",
   "method": "self_serve",
   "start_url": "https://account.godaddy.com/myrenewals",
   "steps": [
    {
     "do": "Go to your Renewals and Billing page and select Manage Subscriptions",
     "expect": "Subscriptions"
    },
    {
     "do": "In the Subscriptions list, select the product, then select Cancel Plan",
     "expect": "a list of reasons for cancelling"
    },
    {
     "do": "Select a reason, then Continue to Cancel; answer any follow-up question and select Continue to Cancel again",
     "expect": "Confirm your cancellation"
    },
    {
     "do": "Check the cancellation date shown, then select Confirm Cancel",
     "expect": null
    }
   ],
   "confirm_by": "Below Confirm your cancellation, GoDaddy shows the date the subscription will be cancelled",
   "effective": "You keep using the product until the end of the subscription and aren't charged on the next billing date; after that date the product and all its data are deleted",
   "notice": null,
   "refund": "Only if you ask GoDaddy's customer service within the refund window: 30 days for annual plans, 48 hours for monthly plans, 5 days for a new domain registration or a manual or multi-year domain renewal, 45 days for a one-year domain auto-renewal, 7 days for annual Microsoft 365. Delete the product first, then contact GoDaddy Guides by phone, SMS or chat; email requests aren't processed",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s11",
    "s12",
    "s14",
    "s15",
    "s16",
    "s22",
    "s23"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "GoDaddy products bought through the Apple App Store (billed by Apple)",
   "who": "The Apple Account that bought the subscription",
   "method": "platform_settings",
   "start_url": "https://account.apple.com/account/manage/section/subscriptions",
   "steps": [
    {
     "do": "On your iPhone or iPad, open Settings and tap your name",
     "expect": "Subscriptions"
    },
    {
     "do": "Tap Subscriptions, then the GoDaddy subscription",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Tap Cancel Subscription",
     "expect": null
    }
   ],
   "confirm_by": "No Cancel button, or an expiration message in red text",
   "effective": null,
   "notice": null,
   "refund": "Ask Apple: GoDaddy sends app-store refund requests to the store",
   "fees": null,
   "source_ids": [
    "s8",
    "s17",
    "s18",
    "s13"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "GoDaddy products bought through Google Play",
   "who": "The Google Account that bought the subscription",
   "method": "platform_settings",
   "start_url": "https://play.google.com/store/account/subscriptions",
   "steps": [
    {
     "do": "Go to your subscriptions in Google Play",
     "expect": "Manage"
    },
    {
     "do": "Next to the GoDaddy subscription, click Manage, then Cancel subscription",
     "expect": "a confirmation pop-up asking for a reason"
    },
    {
     "do": "Select a reason, then click Continue",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You can keep using the subscription for the time you've already paid for",
   "notice": null,
   "refund": "Ask Google Play: GoDaddy sends app-store refund requests to the store",
   "fees": null,
   "source_ids": [
    "s8",
    "s19",
    "s20",
    "s13"
   ]
  }
 ],
 "pay_less": [],
 "export": [],
 "after_cancel": {
  "access_until": "The end of the subscription (the date shown when you confirm)",
  "data_kept": "After the cancellation date, the product and all associated data are deleted",
  "you_lose": [
   "The product and all its data after the cancellation date"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "After you pick a reason, GoDaddy may ask another question or two before Continue to Cancel",
  "tips": [
   "Cancelling a domain with Domain Protection needs identity verification (a code by SMS, authenticator app or email)",
   "Products included in one subscription can't be deleted or refunded individually",
   "Refunds are handled only by phone, SMS or chat, not email",
   "A domain must be in active status before you can change its auto-renew setting"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.godaddy.com/help/cancel-a-subscription-for-my-godaddy-product-20008",
   "title": "Cancel a subscription for my GoDaddy product",
   "publisher": "vendor",
   "quote": "Go to your Renewals and Billing page and select Manage Subscriptions.",
   "supports": "where to start"
  },
  {
   "id": "s2",
   "url": "https://www.godaddy.com/help/cancel-a-subscription-for-my-godaddy-product-20008",
   "title": "Cancel a subscription for my GoDaddy product",
   "publisher": "vendor",
   "quote": "In the Subscriptions list, select the product and then select Cancel Plan.",
   "supports": "the cancel button"
  },
  {
   "id": "s3",
   "url": "https://www.godaddy.com/help/cancel-a-subscription-for-my-godaddy-product-20008",
   "title": "Cancel a subscription for my GoDaddy product",
   "publisher": "vendor",
   "quote": "From the list, select a reason for cancelling the subscription and then select Continue to Cancel.",
   "supports": "the reason step"
  },
  {
   "id": "s4",
   "url": "https://www.godaddy.com/help/cancel-a-subscription-for-my-godaddy-product-20008",
   "title": "Cancel a subscription for my GoDaddy product",
   "publisher": "vendor",
   "quote": "Below Confirm your cancellation we'll show you the date that your subscription will be cancelled.",
   "supports": "how to confirm, and the end date"
  },
  {
   "id": "s5",
   "url": "https://www.godaddy.com/help/cancel-a-subscription-for-my-godaddy-product-20008",
   "title": "Cancel a subscription for my GoDaddy product",
   "publisher": "vendor",
   "quote": "You can keep using the product until that date, and after that date your product and all associated data will be deleted.",
   "supports": "when access ends and data deletion"
  },
  {
   "id": "s6",
   "url": "https://www.godaddy.com/help/cancel-a-subscription-for-my-godaddy-product-20008",
   "title": "Cancel a subscription for my GoDaddy product",
   "publisher": "vendor",
   "quote": "Select Confirm Cancel to cancel the subscription.",
   "supports": "the final step"
  },
  {
   "id": "s7",
   "url": "https://www.godaddy.com/help/cancel-a-subscription-for-my-godaddy-product-20008",
   "title": "Cancel a subscription for my GoDaddy product",
   "publisher": "vendor",
   "quote": "you can cancel its subscription at any time and use the product until the end of the subscription. You won't be charged on the next billing date.",
   "supports": "no further charges"
  },
  {
   "id": "s8",
   "url": "https://www.godaddy.com/help/cancel-a-subscription-for-my-godaddy-product-20008",
   "title": "Cancel a subscription for my GoDaddy product",
   "publisher": "vendor",
   "quote": "If you purchased your product through a mobile app store like the Apple App Store or Google Play, you need to use that mobile app store",
   "supports": "the Apple and Google Play routes"
  },
  {
   "id": "s9",
   "url": "https://www.godaddy.com/help/cancel-a-subscription-for-my-godaddy-product-20008",
   "title": "Cancel a subscription for my GoDaddy product",
   "publisher": "vendor",
   "quote": "Depending on your answer, we might ask another question or two to help us understand your decision.",
   "supports": "the follow-up questions (retention step)"
  },
  {
   "id": "s10",
   "url": "https://www.godaddy.com/help/cancel-a-subscription-for-my-godaddy-product-20008",
   "title": "Cancel a subscription for my GoDaddy product",
   "publisher": "vendor",
   "quote": "If you're canceling a domain with Domain Protection, we'll need to verify your identity.",
   "supports": "the Domain Protection tip"
  },
  {
   "id": "s11",
   "url": "https://www.godaddy.com/help/request-a-refund-from-godaddy-8849",
   "title": "Request a refund from GoDaddy",
   "publisher": "vendor",
   "quote": "Once you've verified your eligibility, you'll need to delete the product or service or the domain you want refunded.",
   "supports": "delete before a refund"
  },
  {
   "id": "s12",
   "url": "https://www.godaddy.com/help/request-a-refund-from-godaddy-8849",
   "title": "Request a refund from GoDaddy",
   "publisher": "vendor",
   "quote": "Refund requests received by email will not be processed. You must contact us by phone, SMS or chat to request a refund.",
   "supports": "how to ask for a refund"
  },
  {
   "id": "s13",
   "url": "https://www.godaddy.com/help/request-a-refund-from-godaddy-8849",
   "title": "Request a refund from GoDaddy",
   "publisher": "vendor",
   "quote": "If you've purchased your product through a mobile app store like the Apple App Store or Google Play, you'll need to contact that mobile app store to request a refund.",
   "supports": "app-store refunds"
  },
  {
   "id": "s14",
   "url": "https://www.godaddy.com/legal/agreements/refund-policy",
   "title": "GoDaddy Refund Policy",
   "publisher": "vendor",
   "quote": "Within 30 days (720 hours) of the date of the transaction.",
   "supports": "refund window for annual or longer terms"
  },
  {
   "id": "s15",
   "url": "https://www.godaddy.com/legal/agreements/refund-policy",
   "title": "GoDaddy Refund Policy",
   "publisher": "vendor",
   "quote": "Within 48 hours of the date of the transaction.",
   "supports": "refund window for monthly terms"
  },
  {
   "id": "s16",
   "url": "https://www.godaddy.com/legal/agreements/refund-policy",
   "title": "GoDaddy Refund Policy",
   "publisher": "vendor",
   "quote": "you may cancel a product at any time, but a refund will only be issued if you request a refund with GoDaddy's customer service within the refund time frame specified",
   "supports": "refunds need a request within the window"
  },
  {
   "id": "s17",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.",
   "supports": "the Apple steps"
  },
  {
   "id": "s18",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm on Apple"
  },
  {
   "id": "s19",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.",
   "supports": "the Google Play steps"
  },
  {
   "id": "s20",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.",
   "supports": "when access ends on Google Play"
  },
  {
   "id": "s21",
   "url": "https://www.godaddy.com/help/request-a-refund-from-godaddy-8849",
   "title": "Request a refund from GoDaddy",
   "publisher": "vendor",
   "quote": "Products included in a subscription can not be individually deleted or refunded.",
   "supports": "the bundle tip"
  },
  {
   "id": "s22",
   "url": "https://www.godaddy.com/legal/agreements/refund-policy",
   "title": "GoDaddy Refund Policy",
   "publisher": "vendor",
   "quote": "New Registration: 5 Days (120 Hours) Auto-Renewal (one-year): 45 Days (1080 hours) Auto-Renewal (multiple-year): 5 Days (120 Hours) Manual Renewal: 5 days (120 Hours)",
   "supports": "domain refund windows"
  },
  {
   "id": "s23",
   "url": "https://www.godaddy.com/legal/agreements/refund-policy",
   "title": "GoDaddy Refund Policy",
   "publisher": "vendor",
   "quote": "Annual plans for Microsoft M365 products are refundable during the first 7 days (168 hours)",
   "supports": "the Microsoft 365 refund window"
  },
  {
   "id": "s24",
   "url": "https://www.godaddy.com/help/cancel-a-subscription-for-my-godaddy-product-20008",
   "title": "Cancel a subscription for my GoDaddy product",
   "publisher": "vendor",
   "quote": "Domains must be in active status before you can change the auto-renew setting.",
   "supports": "the domain status tip"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "GoDaddy's data export guidance was not researched for this packet",
   "Cheaper plans or discounts are not documented on the cancel and refund pages read"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Refund: added the domain windows (5 days for new registrations and manual or multi-year renewals, 45 days for one-year auto-renewals) and 7 days for annual Microsoft 365",
    "Tips: a domain must be active before its auto-renew setting can change"
   ]
  }
 },
 "delete_account": {
  "url": "https://account.godaddy.com/preferences",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/godaddy",
 "json": "https://stackcut.io/exits/godaddy.json",
 "evidence": {
  "packet_revision": "51593c9e070a74e7c386ebd733df07635b29498758977cfea47aac3b7e5528f0",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "godaddy--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "godaddy--apple-app-store--r2",
    "channel": "apple_app_store",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "godaddy--google-play--r3",
    "channel": "google_play",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}