{
 "id": "gmass",
 "name": "GMass",
 "category": "marketing_sales",
 "website": "https://www.gmass.co",
 "domains": [
  "gmass.co"
 ],
 "summary": "Cancel in the GMass dashboard: Settings, then Account, then Cancel. Card subscribers keep the plan to the end of the paid period; PayPal subscribers must cancel in PayPal and lose the unused time. Emailing support or uninstalling the extension doesn't cancel.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Credit card subscription, dashboard",
   "applies_to": "Credit card subscriptions billed by GMass",
   "who": "The account holder, logged in to the dashboard with the account they subscribed with (GMass says you can still cancel yourself if that Gmail account is disabled)",
   "method": "self_serve",
   "start_url": "https://gmass.co/dashboard",
   "steps": [
    {
     "do": "Log in to the GMass dashboard with the account you subscribed with",
     "expect": null
    },
    {
     "do": "Click Settings at the top, then Account on the left",
     "expect": "the Cancel option"
    },
    {
     "do": "Click the Cancel option",
     "expect": null
    }
   ],
   "confirm_by": "An inbox message tells you when your account will be demoted to free status",
   "effective": "Your subscription ends immediately, but your account stays on its plan until your paid period is up, and then moves to free status",
   "notice": null,
   "refund": "No refund for the unused time: you keep using the plan until the paid period ends (annual plans too). Refunds are uncommon, but you can request one",
   "fees": "No early-cancel fee is documented. The pricing FAQ says that if you use it for a short time you will have to pay for the whole month",
   "source_ids": [
    "s1",
    "s2",
    "s6",
    "s8",
    "s9",
    "s18",
    "s19",
    "s20",
    "s21",
    "s22",
    "s23"
   ]
  },
  {
   "channel": "direct_app",
   "label": "Older method: Gmail cancel command",
   "applies_to": "Credit card subscriptions, through the GMass button in Gmail's compose window",
   "who": "Anyone logged in to a Gmail account connected to GMass, if you no longer have access to the subscribed account",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Check that the GMass extension is installed, so the red GMass button shows in Gmail's compose window",
     "expect": null
    },
    {
     "do": "Open a new Gmail compose window and set To to cancel@gmass.co (it is a command, not a real email address)",
     "expect": null
    },
    {
     "do": "If you are logged in to a different account than the subscribed one, enter the subscribed account's email address in Subject; otherwise leave Subject blank",
     "expect": null
    },
    {
     "do": "Click the red GMass button, not Gmail's Send button",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Your subscription ends immediately, but your account stays on its plan until your paid period is up",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s1",
    "s3",
    "s4",
    "s24"
   ]
  },
  {
   "channel": "paypal",
   "label": "Paid through PayPal",
   "applies_to": "Subscriptions paid through PayPal",
   "who": "The account holder, in their PayPal account",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "Log in to your PayPal account",
     "expect": null
    },
    {
     "do": "Cancel your GMass subscription from inside PayPal, not from GMass",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Within a few minutes of cancelling in PayPal, the account is demoted to free status and its sending limits reset to the free limits",
   "notice": null,
   "refund": "You lose the unused time for the month or year",
   "fees": null,
   "source_ids": [
    "s7",
    "s10",
    "s11",
    "s12",
    "s25"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Move to a lower paid plan: open My Account in the dashboard, change the plan, and click Save Plan. This can't cancel a subscription, can't switch annual billing to monthly, and can't move a Team Plan to a non-Team plan. PayPal subscribers can't use it",
   "evidence": "documented",
   "source_ids": [
    "s13",
    "s14",
    "s26",
    "s27",
    "s28",
    "s29"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Annual billing lowers the monthly price: Standard is $249 a year (about $20 a month), Premium $349 (about $29 a month) and Professional $599 (about $49 a month), against $29.95, $39.95 and $59.95 billed monthly",
   "evidence": "documented",
   "source_ids": [
    "s15",
    "s16",
    "s17"
   ]
  },
  {
   "type": "student_or_nonprofit",
   "what": "Google Workspace accounts on a .org or .edu domain get 15% off the published prices automatically; other nonprofits don't qualify",
   "evidence": "documented",
   "source_ids": [
    "s30",
    "s31"
   ]
  },
  {
   "type": "pause",
   "what": "Subscribe only in the months you need to send: GMass suggests this for occasional senders, but each month is billed in full",
   "evidence": "documented",
   "source_ids": [
    "s18"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The end of the paid period for card subscriptions; within a few minutes for PayPal subscriptions. The account then moves to free status",
  "data_kept": null,
  "you_lose": [
   "Paid-plan sending limits: the account resets to the free account sending limits",
   "With PayPal, the unused time for the month or year"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Uninstalling the GMass extension does not automatically cancel your subscription",
   "Emailing support or a staff member, or tweeting at GMass, does not cancel: the terms say the subscription stays active until the documented steps are followed",
   "If you paid with PayPal, you must cancel there, not in GMass",
   "On the Gmail cancel draft, use the red GMass button, not Gmail's Send button",
   "Cancelling part-way through a month still means paying for the whole month",
   "Bitcoin payments are one-time, not recurring, so there is nothing to cancel",
   "To have your data deleted, GMass asks you to email datadeletion@wordzen.com from the GMass account whose data you want removed"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.gmass.co/blog/cancel-subscription/",
   "title": "How do I cancel my GMass subscription?",
   "publisher": "vendor",
   "quote": "Your subscription will end immediately, but your account will remain on its plan until your paid period is up.",
   "supports": "access ends now but the plan runs to the end of the paid period"
  },
  {
   "id": "s2",
   "url": "https://www.gmass.co/blog/cancel-subscription/",
   "title": "How do I cancel my GMass subscription?",
   "publisher": "vendor",
   "quote": "telling you when your account will be demoted to free status",
   "supports": "the inbox message that confirms the cancellation"
  },
  {
   "id": "s3",
   "url": "https://www.gmass.co/blog/cancel-subscription/",
   "title": "How do I cancel my GMass subscription?",
   "publisher": "vendor",
   "quote": "Be sure to hit the red GMass button, and not the regular Gmail Send button.",
   "supports": "the Gmail command step"
  },
  {
   "id": "s4",
   "url": "https://www.gmass.co/blog/cancel-subscription/",
   "title": "How do I cancel my GMass subscription?",
   "publisher": "vendor",
   "quote": "log in to ANY Gmail account that is connected to GMass",
   "supports": "who can cancel with the Gmail command"
  },
  {
   "id": "s5",
   "url": "https://www.gmass.co/blog/cancel-subscription/",
   "title": "How do I cancel my GMass subscription?",
   "publisher": "vendor",
   "quote": "Uninstalling the GMass extension does not automatically cancel your subscription to GMass.",
   "supports": "uninstalling does not cancel"
  },
  {
   "id": "s6",
   "url": "https://www.gmass.co/blog/cancel-subscription/",
   "title": "How do I cancel my GMass subscription?",
   "publisher": "vendor",
   "quote": "With credit card subscriptions, you would get the unused time.",
   "supports": "card subscribers keep the unused paid time (in contrast to PayPal), rather than losing it"
  },
  {
   "id": "s7",
   "url": "https://www.gmass.co/blog/cancel-subscription/",
   "title": "How do I cancel my GMass subscription?",
   "publisher": "vendor",
   "quote": "If you paid with PayPal, you must log in to your PayPal account and cancel your GMass subscription from there.",
   "supports": "PayPal subscriptions are cancelled in PayPal"
  },
  {
   "id": "s8",
   "url": "https://www.gmass.co/blog/cancel-subscription/",
   "title": "How do I cancel my GMass subscription?",
   "publisher": "vendor",
   "quote": "Log in to our dashboard at https://gmass.co/dashboard with the account you subscribed.",
   "supports": "the dashboard login step"
  },
  {
   "id": "s9",
   "url": "https://www.gmass.co/blog/cancel-subscription/",
   "title": "How do I cancel my GMass subscription?",
   "publisher": "vendor",
   "quote": "Then click Settings at the top, then Account at the left, and then the Cancel option.",
   "supports": "the Settings, Account, Cancel path"
  },
  {
   "id": "s10",
   "url": "https://www.gmass.co/blog/cancel-subscription/",
   "title": "How do I cancel my GMass subscription?",
   "publisher": "vendor",
   "quote": "within a few minutes after canceling",
   "supports": "how quickly a PayPal account is demoted"
  },
  {
   "id": "s11",
   "url": "https://www.gmass.co/blog/cancel-subscription/",
   "title": "How do I cancel my GMass subscription?",
   "publisher": "vendor",
   "quote": "do not get the unused time for the month or year",
   "supports": "no unused-time refund on PayPal subscriptions"
  },
  {
   "id": "s12",
   "url": "https://www.gmass.co/blog/pricing-faq/",
   "title": "I have more questions about pricing",
   "publisher": "vendor",
   "quote": "You can only manage your subscription inside PayPal.",
   "supports": "PayPal subscriptions are managed only inside PayPal"
  },
  {
   "id": "s13",
   "url": "https://www.gmass.co/blog/upgrade-downgrade-gmass-plan/",
   "title": "How do I upgrade or downgrade my GMass account?",
   "publisher": "vendor",
   "quote": "Save Plan",
   "supports": "the button that saves a lower plan"
  },
  {
   "id": "s14",
   "url": "https://www.gmass.co/blog/upgrade-downgrade-gmass-plan/",
   "title": "How do I upgrade or downgrade my GMass account?",
   "publisher": "vendor",
   "quote": "You cannot use this method to cancel a paid subscription. For that go to the cancellation instructions.",
   "supports": "changing plan is not cancelling"
  },
  {
   "id": "s15",
   "url": "https://www.gmass.co/pricing",
   "title": "GMass pricing",
   "publisher": "vendor",
   "quote": "$249 paid annually",
   "supports": "the Standard annual price"
  },
  {
   "id": "s16",
   "url": "https://www.gmass.co/pricing",
   "title": "GMass pricing",
   "publisher": "vendor",
   "quote": "$349 paid annually",
   "supports": "the Premium annual price"
  },
  {
   "id": "s17",
   "url": "https://www.gmass.co/pricing",
   "title": "GMass pricing",
   "publisher": "vendor",
   "quote": "$599 paid annually",
   "supports": "the Professional annual price"
  },
  {
   "id": "s18",
   "url": "https://www.gmass.co/blog/pricing-faq/",
   "title": "I have more questions about pricing",
   "publisher": "vendor",
   "quote": "You will have to pay for the whole month though, but feel free to subscribe during just the months when you need to send.",
   "supports": "a short-term subscription still bills the whole month; subscribe only in the months you send"
  },
  {
   "id": "s19",
   "url": "https://www.gmass.co/blog/pricing-faq/",
   "title": "I have more questions about pricing",
   "publisher": "vendor",
   "quote": "You can request a refund.",
   "supports": "refunds can be requested"
  },
  {
   "id": "s20",
   "url": "https://www.gmass.co/blog/pricing-faq/",
   "title": "I have more questions about pricing",
   "publisher": "vendor",
   "quote": "While refunds are uncommon, there are rare circumstances where you may be eligible.",
   "supports": "refunds are uncommon"
  },
  {
   "id": "s21",
   "url": "https://www.gmass.co/blog/cancel-subscription/",
   "title": "How do I cancel my GMass subscription?",
   "publisher": "vendor",
   "quote": "The same applies if you're an annual subscriber.",
   "supports": "annual subscribers also keep the plan until the paid period ends"
  },
  {
   "id": "s22",
   "url": "https://www.gmass.co/g/terms",
   "title": "GMass Terms of Use and Anti-Spam Policy",
   "publisher": "vendor",
   "quote": "Your subscription will not be cancelled until you follow the instructions as documented.",
   "supports": "only the documented steps cancel"
  },
  {
   "id": "s23",
   "url": "https://www.gmass.co/blog/pricing-faq/",
   "title": "I have more questions about pricing",
   "publisher": "vendor",
   "quote": "You can still cancel your subscription yourself.",
   "supports": "a disabled Gmail account can still cancel"
  },
  {
   "id": "s24",
   "url": "https://www.gmass.co/blog/cancel-subscription/",
   "title": "How do I cancel my GMass subscription?",
   "publisher": "vendor",
   "quote": "cancel@gmass.co is not a real email address; it is a command.",
   "supports": "the Gmail command address"
  },
  {
   "id": "s25",
   "url": "https://www.gmass.co/blog/cancel-subscription/",
   "title": "How do I cancel my GMass subscription?",
   "publisher": "vendor",
   "quote": "its limits will reset to the free account sending limits",
   "supports": "PayPal cancellation resets the account to free sending limits"
  },
  {
   "id": "s26",
   "url": "https://www.gmass.co/blog/upgrade-downgrade-gmass-plan/",
   "title": "How do I upgrade or downgrade my GMass account?",
   "publisher": "vendor",
   "quote": "click on the My Account section",
   "supports": "where plan changes start"
  },
  {
   "id": "s27",
   "url": "https://www.gmass.co/blog/upgrade-downgrade-gmass-plan/",
   "title": "How do I upgrade or downgrade my GMass account?",
   "publisher": "vendor",
   "quote": "You cannot switch from Annual to Monthly Billing.",
   "supports": "annual billing can't be switched to monthly"
  },
  {
   "id": "s28",
   "url": "https://www.gmass.co/blog/upgrade-downgrade-gmass-plan/",
   "title": "How do I upgrade or downgrade my GMass account?",
   "publisher": "vendor",
   "quote": "you cannot use this tool to downgrade to a non-Team Plan",
   "supports": "Team Plans can't downgrade to a non-Team plan with the tool"
  },
  {
   "id": "s29",
   "url": "https://www.gmass.co/blog/upgrade-downgrade-gmass-plan/",
   "title": "How do I upgrade or downgrade my GMass account?",
   "publisher": "vendor",
   "quote": "If you have subscribed with PayPal, you cannot use this system to change your plans.",
   "supports": "PayPal subscribers can't change plans in the dashboard"
  },
  {
   "id": "s30",
   "url": "https://www.gmass.co/blog/pricing-faq/",
   "title": "I have more questions about pricing",
   "publisher": "vendor",
   "quote": "you will enjoy 15% off the published prices automatically.",
   "supports": "the automatic 15% discount for .org and .edu accounts"
  },
  {
   "id": "s31",
   "url": "https://www.gmass.co/blog/pricing-faq/",
   "title": "I have more questions about pricing",
   "publisher": "vendor",
   "quote": "Unfortunately the discount is automatic and only applies to .org and .edu domains.",
   "supports": "other nonprofits don't get the discount"
  },
  {
   "id": "s32",
   "url": "https://www.gmass.co/g/terms",
   "title": "GMass Terms of Use and Anti-Spam Policy",
   "publisher": "vendor",
   "quote": "Emailing the support address requesting cancellation",
   "supports": "listed among methods that don't cancel"
  },
  {
   "id": "s33",
   "url": "https://www.gmass.co/g/terms",
   "title": "GMass Terms of Use and Anti-Spam Policy",
   "publisher": "vendor",
   "quote": "you will be charged a monthly or annual fee, based on the plan you choose, until you cancel your subscription.",
   "supports": "billing continues until you cancel"
  },
  {
   "id": "s34",
   "url": "https://www.gmass.co/blog/cancel-subscription/",
   "title": "How do I cancel my GMass subscription?",
   "publisher": "vendor",
   "quote": "Bitcoin transactions are one-time transactions and are not recurring.",
   "supports": "Bitcoin payments don't renew"
  },
  {
   "id": "s35",
   "url": "https://www.gmass.co/blog/gmass-privacy-information-what-data-does-our-server-store/",
   "title": "GMass privacy information: what data does our server store?",
   "publisher": "vendor",
   "quote": "In compliance with GDPR, any user may request that his/her data be deleted from our servers.",
   "supports": "data deletion on request (by email to datadeletion@wordzen.com)"
  },
  {
   "id": "s36",
   "url": "https://www.gmass.co/blog/pricing-faq/",
   "title": "I have more questions about pricing",
   "publisher": "vendor",
   "quote": "Free trials last for seven days and are limited to sending 50 email messages per day.",
   "supports": "the free trial terms"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "How long GMass keeps campaign and account data after an account moves to free status isn't stated in its help or privacy pages",
   "When a plan downgrade takes effect, and whether it is prorated, isn't stated in GMass's help article",
   "Whether the Gmail cancel command sends the same inbox confirmation as the dashboard isn't stated",
   "What a free account can still do after demotion, beyond the free sending limits, isn't described; the pricing FAQ describes only a seven-day trial"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Corrected the card refund: 'you would get the unused time' means you keep using the plan to the end of the paid period, not a refund",
    "Added the terms: billing runs until you cancel, and emailing support, a staff member or tweeting does not cancel",
    "PayPal route: the account is demoted to free sending limits within minutes and loses the unused time",
    "Downgrade limits added (no annual-to-monthly, no Team-to-non-Team, not for PayPal); added the automatic 15% .org/.edu discount",
    "Added Bitcoin (one-time, nothing to cancel), the disabled-Gmail case and the data-deletion email; no app-store or reseller billing is documented",
    "Level raised to docs: every route fact is on GMass's own pages"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/gmass",
 "json": "https://stackcut.io/exits/gmass.json",
 "evidence": {
  "packet_revision": "9f88ceed383b37b55e4953d1a3351d880a6edf83495c0c940cfc2d900984da6d",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "gmass--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "gmass--direct-app--r2",
    "channel": "direct_app",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "gmass--paypal--r3",
    "channel": "paypal",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}