{
 "id": "glossgenius",
 "name": "GlossGenius",
 "category": "business_finance",
 "website": "https://glossgenius.com",
 "domains": [
  "glossgenius.com"
 ],
 "summary": "Cancel through GlossGenius's in-product cancellation steps or by emailing support@glossgenius.com; plans renew monthly and there's no cancellation fee. Gotcha: cancelling ends access to your account and its data, and fees aren't refunded, so save client records first. Billing stops at the next cycle.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "By email to support",
   "applies_to": "GlossGenius subscriptions billed by GlossGenius (Beauty & Wellness and Medspa plans), and account deletion",
   "who": "The account owner",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Save anything you need from the account first: cancelling ends access to the account and its data",
     "expect": null
    },
    {
     "do": "Email support@glossgenius.com and ask to cancel your subscription (or delete your account)",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "GlossGenius stops billing you on your next billing cycle; cancelling also ends your access to the account and its data",
   "notice": "Cancel before your next monthly billing date (the monthly anniversary of your start date) to avoid the next month's charge; a free trial converts to a monthly subscription unless cancelled before it ends",
   "refund": "Subscription fees are non-refundable, with no pro-rated refund for the current month",
   "fees": "No cancellation fee",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s13",
    "s14",
    "s15",
    "s17"
   ]
  },
  {
   "channel": "direct_web",
   "label": "In GlossGenius",
   "applies_to": "GlossGenius subscriptions billed by GlossGenius",
   "who": "The account owner",
   "method": "self_serve",
   "start_url": "https://support.glossgenius.com/en/articles/54-how-to-cancel-your-glossgenius-account",
   "steps": [
    {
     "do": "Sign in and follow the cancellation procedure inside GlossGenius, described in the help article How to Cancel Your GlossGenius Account",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "GlossGenius stops billing you on your next billing cycle; cancelling also ends your access to the account and its data",
   "notice": "Cancel before your next monthly billing date (the monthly anniversary of your start date) to avoid the next month's charge; a free trial converts to a monthly subscription unless cancelled before it ends",
   "refund": "Subscription fees are non-refundable, with no pro-rated refund for the current month",
   "fees": "No cancellation fee",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s5",
    "s7",
    "s13",
    "s14",
    "s15",
    "s4"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "annual_billing",
   "what": "Annual billing saves 14% on Standard, Gold and Practice Essentials, and 12% on Platinum and Practice Advanced",
   "evidence": "documented",
   "source_ids": [
    "s8",
    "s9",
    "s19"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "Cancelling ends access to the account and its data; billing stops at the next billing cycle",
  "data_kept": "After cancelling, GlossGenius may keep account data as required by law or in its ordinary data retention and backup systems, and you can reinstate the account through support@glossgenius.com. Deleting the account deletes its data (except what law requires) and can't be undone",
  "you_lose": [
   "Access to your GlossGenius account and its data",
   "Everything, permanently, if you delete the account instead of cancelling: it can't be reinstated"
  ]
 },
 "agent_notes": {
  "sign_in_needed": null,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Cancelling ends access to the account and its data: save client lists, appointment history and reports before you cancel",
   "Cancelling and deleting differ: a cancelled account can be reinstated by emailing support@glossgenius.com; a deleted account and its data can't",
   "Billing is on the monthly anniversary of your start date: cancel before it to avoid the next charge",
   "A free trial converts to a paid monthly subscription unless cancelled before it ends",
   "Payroll ($40/month + $6/seat) and Reception by GlossGenius ($50/month) are priced separately from the plan: make sure they stop too",
   "There is no cancellation fee"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://glossgenius.com/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "You may cancel your Subscription or delete your Account at any time by following the appropriate procedures within the GlossGenius Services or notifying support@glossgenius.com.",
   "supports": "cancel in the product or by email"
  },
  {
   "id": "s2",
   "url": "https://glossgenius.com/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Cancellation of your Subscription means that you will no longer have access to your Account or your Account data, and we will cease billing you on your next billing cycle.",
   "supports": "what cancelling does, and when billing stops"
  },
  {
   "id": "s3",
   "url": "https://glossgenius.com/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "are non-refundable and non-transferable, except as explicitly provided for in these Terms of Service",
   "supports": "subscription fees aren't refunded"
  },
  {
   "id": "s4",
   "url": "https://glossgenius.com/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "After the trial period, you acknowledge that your membership will automatically convert to a regular monthly Subscription for the then-applicable Fees unless cancelled by written notice",
   "supports": "trials convert to paid"
  },
  {
   "id": "s5",
   "url": "https://glossgenius.com/blog/glossgenius-faq",
   "title": "GlossGenius FAQ",
   "publisher": "vendor",
   "quote": "If you don't want to use the service, you can cancel at any time and there is absolutely no cancellation fee.",
   "supports": "no cancellation fee"
  },
  {
   "id": "s6",
   "url": "https://glossgenius.com/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Unless otherwise stated at the time of sign up, each Subscription runs on a one-month cycle",
   "supports": "monthly renewal"
  },
  {
   "id": "s7",
   "url": "https://support.glossgenius.com/en/articles/54-how-to-cancel-your-glossgenius-account",
   "title": "How to Cancel Your GlossGenius Account",
   "publisher": "vendor",
   "quote": "How to Cancel Your GlossGenius Account",
   "supports": "the official cancellation help article"
  },
  {
   "id": "s8",
   "url": "https://glossgenius.com/pricing",
   "title": "GlossGenius pricing",
   "publisher": "vendor",
   "quote": "Billed annually, you save 14%.",
   "supports": "annual billing saving"
  },
  {
   "id": "s9",
   "url": "https://glossgenius.com/pricing",
   "title": "GlossGenius pricing",
   "publisher": "vendor",
   "quote": "Annual (save up to 14%)",
   "supports": "annual billing saving across plans"
  },
  {
   "id": "s10",
   "url": "https://glossgenius.com/pricing",
   "title": "GlossGenius pricing",
   "publisher": "vendor",
   "quote": "$40/month + $6/seat",
   "supports": "the Payroll add-on price"
  },
  {
   "id": "s11",
   "url": "https://glossgenius.com/pricing",
   "title": "GlossGenius pricing",
   "publisher": "vendor",
   "quote": "Reception by GlossGenius",
   "supports": "the Reception add-on ($50/month on the same page)"
  },
  {
   "id": "s12",
   "url": "https://glossgenius.com/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "GlossGenius may retain all Account data (a) as required by law and/or (b) in its ordinary course of business",
   "supports": "data kept after cancelling"
  },
  {
   "id": "s13",
   "url": "https://glossgenius.com/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "You must cancel your Subscription or delete your Account prior to your next billing cycle to avoid charges for the following billing cycle.",
   "supports": "cancel before the next billing cycle"
  },
  {
   "id": "s14",
   "url": "https://glossgenius.com/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "You will be billed on the first date of your Subscription (after your free trial period, if applicable), and each monthly anniversary thereafter.",
   "supports": "the monthly billing date"
  },
  {
   "id": "s15",
   "url": "https://glossgenius.com/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "you are ineligible for a pro-rated refund of any amount of the Subscription Fees paid for the then-current monthly subscription cycle",
   "supports": "no pro-rated refund"
  },
  {
   "id": "s16",
   "url": "https://glossgenius.com/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "If you cancel your subscription, you may reinstate your Account by contacting support@glossgenius.com.",
   "supports": "a cancelled account can be reinstated"
  },
  {
   "id": "s17",
   "url": "https://glossgenius.com/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Deletion of your Account means that we will delete all of your Account data, except as required by applicable law",
   "supports": "deleting the account deletes its data"
  },
  {
   "id": "s18",
   "url": "https://glossgenius.com/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "You may not reinstate your Account after an Account deletion request",
   "supports": "deletion can't be undone"
  },
  {
   "id": "s19",
   "url": "https://glossgenius.com/pricing",
   "title": "GlossGenius pricing",
   "publisher": "vendor",
   "quote": "Billed annually, you save 12%",
   "supports": "the annual saving on Platinum and Practice Advanced"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "The in-app menu steps for cancelling aren't confirmed; GlossGenius documents them in its help article How to Cancel Your GlossGenius Account",
   "Whether the GlossGenius app sells subscriptions through the App Store isn't stated in its terms or on its pricing page",
   "Whether cancelling also stops add-ons such as Payroll or Reception isn't documented",
   "How to export client data before cancelling isn't covered in GlossGenius's terms or on its pricing page",
   "Whether GlossGenius confirms a cancellation by email isn't documented",
   "The no-cancellation-fee statement comes from a GlossGenius FAQ page published in 2022; the Terms of Service don't mention a fee"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Notice: the terms require cancelling before the next billing cycle (the monthly anniversary) to avoid the next charge",
    "Refund: no pro-rated refund for the current month",
    "After cancelling: a cancelled account can be reinstated through support; deleting deletes the data and can't be undone",
    "Annual saving: 14% on Standard, Gold and Practice Essentials, 12% on Platinum and Practice Advanced",
    "The cancel help article couldn't be read, so the in-app steps stay unconfirmed"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/glossgenius",
 "json": "https://stackcut.io/exits/glossgenius.json",
 "evidence": {
  "packet_revision": "988f887c7073be1746bf562d5b3d31baa8a5f3797d5e037a62372d84d32a077c",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "glossgenius--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
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     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
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     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "glossgenius--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}