{
 "id": "getresponse",
 "name": "GetResponse",
 "category": "marketing_sales",
 "website": "https://www.getresponse.com",
 "domains": [
  "getresponse.com"
 ],
 "summary": "In a browser, go to Profile > Billing, click Cancel plan, then Yes, move on to cancellation, pass the one-time offer and click Cancel my account. Settle any unpaid balance or list overage first. Access runs to the end of the paid period, with no refunds. Apple-billed subscriptions cancel in the App Store.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Paid plan, cancel in a browser",
   "applies_to": "Paid GetResponse plans (monthly or annual) billed by GetResponse",
   "who": "A user signed in to the account in a browser; the help page doesn't name a role",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Settle any outstanding payments and bring your contact list within your plan's limit first",
     "expect": null
    },
    {
     "do": "In a browser (not the mobile app), go to Profile > Billing and click Cancel plan",
     "expect": null
    },
    {
     "do": "Review the information and click Yes, move on to cancellation",
     "expect": "A one-time offer: a free month, a downgrade or a 60-day freeze (annual plans: two free months or a downgrade)"
    },
    {
     "do": "Decline the offer, optionally give a reason, then click Cancel my account",
     "expect": "A confirmation message"
    }
   ],
   "confirm_by": "A confirmation message, a banner on the dashboard and billing page with the closure date, and an email confirming that your account is closed",
   "effective": "The account stays active until the end of the last paid billing period",
   "notice": null,
   "refund": "None, even if you cancel right after the card is charged for a new billing period",
   "fees": "If your list is over the plan limit, the list extension fee is charged on the last day of the current billing period and must be paid before you can cancel",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s9",
    "s10",
    "s11",
    "s12",
    "s14",
    "s15",
    "s16",
    "s17",
    "s18",
    "s20",
    "s21"
   ]
  },
  {
   "channel": "apple_app_store",
   "label": "Billed through the Apple App Store",
   "applies_to": "Paid plans bought in the GetResponse mobile app and billed through the Apple App Store",
   "who": "The person whose Apple Account pays for the subscription",
   "method": "platform_settings",
   "start_url": "https://apps.apple.com/account/subscriptions",
   "steps": [
    {
     "do": "On iPhone or iPad, open Settings, tap your name, then Subscriptions, and choose GetResponse",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Tap Cancel Subscription, scrolling down if you don't see it",
     "expect": null
    }
   ],
   "confirm_by": "The subscription shows no Cancel button, or an expiration message in red text",
   "effective": "Under GetResponse's terms, a paid account stays active until the end of the paid billing period",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s30",
    "s31",
    "s34",
    "s35",
    "s36"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "retention_offer",
   "what": "At cancellation, a one-time choice: monthly plans can take one free month, a downgrade or a 60-day freeze; annual plans can take two free months or a downgrade",
   "evidence": "documented",
   "source_ids": [
    "s14",
    "s15",
    "s16",
    "s17"
   ]
  },
  {
   "type": "pause",
   "what": "Monthly plans can freeze the account for 60 days, offered once during cancellation",
   "evidence": "documented",
   "source_ids": [
    "s14",
    "s16"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Yearly billing is discounted: the pricing page's toggle shows Yearly -18%",
   "evidence": "documented",
   "source_ids": [
    "s29"
   ]
  },
  {
   "type": "downgrade",
   "what": "Ask Support for a lower plan (contact-form ticket in the Billing issues category, or LiveChat); a paid account can't be downgraded to the free plan",
   "evidence": "documented",
   "source_ids": [
    "s22",
    "s23",
    "s24"
   ]
  }
 ],
 "export": [
  {
   "data": "Active contacts, with the fields you choose (contact ID, list, name, email, subscription details, and optionally scoring, tags and custom fields)",
   "how": "Go to Contacts > Search, click Advanced search, choose the lists and click Apply. Click the Actions icon next to the contact count, click Export, choose the format and fields, click Export new file, then Download",
   "format": "CSV or XLSX",
   "limits": "Export files older than 7 days are removed",
   "source_ids": [
    "s26",
    "s27",
    "s28"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the last paid billing period",
  "data_kept": "Under the Terms, a deactivated paid account can be restored, with its data and contact list, within 120 days of deactivation; the agreement ends when the account is actually deleted",
  "you_lose": [
   "Access to plan features and content after the paid period ends",
   "Adding contacts beyond your plan's list size limit, from the moment you schedule cancellation"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "After Yes, move on to cancellation, a one-time offer appears (a free month, a downgrade or a 60-day freeze; annual plans: two free months or a downgrade), then an optional reason before Cancel my account",
  "tips": [
   "Cancel in a browser; the mobile app can't close the account",
   "If you're still charged, the last page was probably reached but not finalized; look for the email confirming the account is closed",
   "Upgrading or buying an add-on after scheduling cancellation undoes it",
   "To undo a scheduled cancellation, go to Profile > Billing, click I want to keep my plan, then Yes, keep plan",
   "Download contact exports before you cancel; export files older than 7 days are removed"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.getresponse.com/help/how-to-cancel-my-account.html",
   "title": "How to cancel my paid account?",
   "publisher": "vendor",
   "quote": "You can only cancel your subscription using a browser, you will not be able to close your account in the mobile app.",
   "supports": "cancel in a browser, not the app"
  },
  {
   "id": "s2",
   "url": "https://www.getresponse.com/help/how-to-cancel-my-account.html",
   "title": "How to cancel my paid account?",
   "publisher": "vendor",
   "quote": "Cancel plan",
   "supports": "the Cancel plan button on the Billing page"
  },
  {
   "id": "s3",
   "url": "https://www.getresponse.com/help/how-to-cancel-my-account.html",
   "title": "How to cancel my paid account?",
   "publisher": "vendor",
   "quote": "Yes, move on to cancellation",
   "supports": "the confirm step after Cancel plan"
  },
  {
   "id": "s4",
   "url": "https://www.getresponse.com/help/how-to-cancel-my-account.html",
   "title": "How to cancel my paid account?",
   "publisher": "vendor",
   "quote": "Cancel my account",
   "supports": "the final cancel button"
  },
  {
   "id": "s5",
   "url": "https://www.getresponse.com/help/how-to-cancel-my-account.html",
   "title": "How to cancel my paid account?",
   "publisher": "vendor",
   "quote": "Your account will remain active until the end of the last paid billing period.",
   "supports": "access continues to the end of the paid period"
  },
  {
   "id": "s6",
   "url": "https://www.getresponse.com/help/how-to-cancel-my-account.html",
   "title": "How to cancel my paid account?",
   "publisher": "vendor",
   "quote": "adding contacts beyond your plan’s list size limit is disabled during the notice period",
   "supports": "limits during the notice period"
  },
  {
   "id": "s7",
   "url": "https://www.getresponse.com/help/how-to-cancel-my-account.html",
   "title": "How to cancel my paid account?",
   "publisher": "vendor",
   "quote": "I want to keep my plan",
   "supports": "undoing a scheduled cancellation"
  },
  {
   "id": "s8",
   "url": "https://www.getresponse.com/help/how-to-cancel-my-account.html",
   "title": "How to cancel my paid account?",
   "publisher": "vendor",
   "quote": "Yes, keep plan",
   "supports": "confirming the undo"
  },
  {
   "id": "s9",
   "url": "https://www.getresponse.com/help/how-to-cancel-my-account.html",
   "title": "How to cancel my paid account?",
   "publisher": "vendor",
   "quote": "You may close your GetResponse account at any time during your subscription, provided that your account is fully paid up",
   "supports": "cancelling needs a fully paid account"
  },
  {
   "id": "s10",
   "url": "https://www.getresponse.com/help/how-to-cancel-my-account.html",
   "title": "How to cancel my paid account?",
   "publisher": "vendor",
   "quote": "If your account has any outstanding payments, you must settle them first before you can schedule",
   "supports": "outstanding payments block cancelling"
  },
  {
   "id": "s11",
   "url": "https://www.getresponse.com/help/how-to-cancel-my-account.html",
   "title": "How to cancel my paid account?",
   "publisher": "vendor",
   "quote": "The list extension fee will be charged on the last day of the current billing period",
   "supports": "list extension fee when over the list limit"
  },
  {
   "id": "s12",
   "url": "https://www.getresponse.com/help/how-to-cancel-my-account.html",
   "title": "How to cancel my paid account?",
   "publisher": "vendor",
   "quote": "A banner will also be displayed on both the dashboard and the billing page, reminding you that",
   "supports": "the closure banner"
  },
  {
   "id": "s13",
   "url": "https://www.getresponse.com/help/how-to-cancel-my-account.html",
   "title": "How to cancel my paid account?",
   "publisher": "vendor",
   "quote": "If you upgrade the account or purchase an add-on after cancellation has already been scheduled",
   "supports": "upgrading or buying an add-on undoes the cancellation"
  },
  {
   "id": "s14",
   "url": "https://www.getresponse.com/help/how-to-cancel-my-account.html",
   "title": "How to cancel my paid account?",
   "publisher": "vendor",
   "quote": "Before closing the account, we provide a one-time opportunity to choose from the following options:",
   "supports": "the one-time retention offer"
  },
  {
   "id": "s15",
   "url": "https://www.getresponse.com/help/how-to-cancel-my-account.html",
   "title": "How to cancel my paid account?",
   "publisher": "vendor",
   "quote": "using GetResponse for 1 month completely free of charge",
   "supports": "monthly plans: a free month"
  },
  {
   "id": "s16",
   "url": "https://www.getresponse.com/help/how-to-cancel-my-account.html",
   "title": "How to cancel my paid account?",
   "publisher": "vendor",
   "quote": "freezing your account for 60 days",
   "supports": "monthly plans: a 60-day freeze"
  },
  {
   "id": "s17",
   "url": "https://www.getresponse.com/help/how-to-cancel-my-account.html",
   "title": "How to cancel my paid account?",
   "publisher": "vendor",
   "quote": "using GetResponse for 2 months completely free of charge",
   "supports": "annual plans: two free months"
  },
  {
   "id": "s18",
   "url": "https://www.getresponse.com/help/i-canceled-my-subscription-why-am-i-still-being-charged.html",
   "title": "I canceled my subscription. Why am I still being charged?",
   "publisher": "vendor",
   "quote": "you should receive an email confirming that your account is closed.",
   "supports": "the confirmation email"
  },
  {
   "id": "s19",
   "url": "https://www.getresponse.com/help/i-canceled-my-subscription-why-am-i-still-being-charged.html",
   "title": "I canceled my subscription. Why am I still being charged?",
   "publisher": "vendor",
   "quote": "the last page was reached but not finalized so the account is still open.",
   "supports": "an unfinished cancellation keeps the account open"
  },
  {
   "id": "s20",
   "url": "https://www.getresponse.com/help/what-is-the-getresponse-refund-policy.html",
   "title": "What is the GetResponse refund policy?",
   "publisher": "vendor",
   "quote": "we don’t issue refunds, even if you cancel immediately after your credit card is charged for the new billing period.",
   "supports": "no refunds"
  },
  {
   "id": "s21",
   "url": "https://www.getresponse.com/help/what-is-the-getresponse-refund-policy.html",
   "title": "What is the GetResponse refund policy?",
   "publisher": "vendor",
   "quote": "After that, the billing system automatically renews your account every 30 days",
   "supports": "automatic renewal"
  },
  {
   "id": "s22",
   "url": "https://www.getresponse.com/help/how-can-i-change-my-subscription-plan.html",
   "title": "How to change my subscription plan?",
   "publisher": "vendor",
   "quote": "Downgrades can only be performed by Support Team as per your request.",
   "supports": "downgrades go through Support"
  },
  {
   "id": "s23",
   "url": "https://www.getresponse.com/help/how-can-i-change-my-subscription-plan.html",
   "title": "How to change my subscription plan?",
   "publisher": "vendor",
   "quote": "please create a support ticket via our contact form (select Billing issues category)",
   "supports": "how to request a downgrade"
  },
  {
   "id": "s24",
   "url": "https://www.getresponse.com/help/how-can-i-change-my-subscription-plan.html",
   "title": "How to change my subscription plan?",
   "publisher": "vendor",
   "quote": "Please remember that there is no option to perform a downgrade from a paid account to a free one.",
   "supports": "no downgrade from paid to free"
  },
  {
   "id": "s25",
   "url": "https://www.getresponse.com/help/how-can-i-change-my-subscription-plan.html",
   "title": "How to change my subscription plan?",
   "publisher": "vendor",
   "quote": "from annual/biannual payments to monthly payments",
   "supports": "switching billing period through Support"
  },
  {
   "id": "s26",
   "url": "https://www.getresponse.com/help/how-can-i-export-contacts.html",
   "title": "How can I export contacts?",
   "publisher": "vendor",
   "quote": "You can export active contacts from your GetResponse account.",
   "supports": "what the contact export covers"
  },
  {
   "id": "s27",
   "url": "https://www.getresponse.com/help/how-can-i-export-contacts.html",
   "title": "How can I export contacts?",
   "publisher": "vendor",
   "quote": "select a format (csv or xlsx)",
   "supports": "export formats"
  },
  {
   "id": "s28",
   "url": "https://www.getresponse.com/help/how-can-i-export-contacts.html",
   "title": "How can I export contacts?",
   "publisher": "vendor",
   "quote": "Exports older than 7 days will be removed.",
   "supports": "how long an export file stays available"
  },
  {
   "id": "s29",
   "url": "https://www.getresponse.com/pricing",
   "title": "GetResponse pricing",
   "publisher": "vendor",
   "quote": "Yearly -18%",
   "supports": "the yearly billing discount"
  },
  {
   "id": "s30",
   "url": "https://www.getresponse.com/legal",
   "title": "GetResponse Terms of Service",
   "publisher": "vendor",
   "quote": "If you are billed through the Apple App Store, you must cancel your Subscription through the App Store.",
   "supports": "Apple-billed subscriptions cancel in the App Store"
  },
  {
   "id": "s31",
   "url": "https://www.getresponse.com/legal",
   "title": "GetResponse Terms of Service",
   "publisher": "vendor",
   "quote": "A Paid Account remains active until the end of the paid Billing Period",
   "supports": "cancelling takes effect at the end of the paid period"
  },
  {
   "id": "s32",
   "url": "https://www.getresponse.com/legal",
   "title": "GetResponse Terms of Service",
   "publisher": "vendor",
   "quote": "within 30 days (for Free Accounts) or 120 days (for paid Accounts) from the date of its deactivation",
   "supports": "restore window after deactivation"
  },
  {
   "id": "s33",
   "url": "https://www.getresponse.com/legal",
   "title": "GetResponse Terms of Service",
   "publisher": "vendor",
   "quote": "The agreement with GetResponse is terminated upon the actual deletion of the Account.",
   "supports": "the agreement ends when the account is deleted"
  },
  {
   "id": "s34",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Apple Support: cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name.",
   "supports": "the first step on iPhone or iPad"
  },
  {
   "id": "s35",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Apple Support: cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button.",
   "supports": "the cancel step on iPhone or iPad"
  },
  {
   "id": "s36",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Apple Support: cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to tell it's cancelled"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "GetResponse's help pages don't say who on a multi-user account can cancel",
   "When a downgrade takes effect, and any proration, isn't stated on GetResponse's plan-change page",
   "Whether the mobile app sells subscriptions through Google Play isn't stated in GetResponse's terms or help pages",
   "GetResponse MAX and other custom contracts aren't covered on GetResponse's public help pages"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Added an Apple App Store route: GetResponse's Terms say App Store-billed subscriptions must be cancelled through the App Store",
    "Added the documented one-time retention offer (free month, downgrade or 60-day freeze; annual plans two free months), the conditions that block cancelling (unpaid balance, list overage) and the list extension fee",
    "Fixed confirmation (message, closure-date banner, email) and the notice-period wording; added that upgrading or buying an add-on undoes a scheduled cancellation",
    "Added data_kept from the Terms (paid accounts can be restored within 120 days of deactivation)",
    "Dropped the API export item, which wasn't re-checked, and replaced fragment quotes with full sentences"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/getresponse",
 "json": "https://stackcut.io/exits/getresponse.json",
 "evidence": {
  "packet_revision": "c0ea4bc96ab36e54ebaca66ec431729444e7d3a1bb079195668e4d366aaf8610",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "getresponse--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "getresponse--apple-app-store--r2",
    "channel": "apple_app_store",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}