{
 "id": "frill",
 "name": "Frill",
 "category": "productivity",
 "website": "https://frill.co",
 "domains": [
  "frill.co"
 ],
 "summary": "Frill's billing lives in Settings, which only Admins can change, but its help centre and terms don't describe cancelling, refunds or notice. Export users, ideas, votes and comments to CSV first (Settings, Misc and Settings, Privacy, Export Data). The 14-day trial needs no credit card.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Startup, Business, Growth and Enterprise plans, billed monthly or yearly",
   "who": "A Frill Admin: Admins can change workspace settings and billing, Moderators can't access billing",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Sign in to Frill as an Admin and open Settings, where billing is configured",
     "expect": "settings for branding, integrations, billing and advanced options"
    },
    {
     "do": "In the billing settings, downgrade or cancel the plan; Frill's help centre doesn't name the button",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s17",
    "s18"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Startup is the cheapest plan, at $25 a month",
   "evidence": "documented",
   "source_ids": [
    "s3",
    "s4"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Plans can be billed yearly instead of monthly",
   "evidence": "documented",
   "source_ids": [
    "s5"
   ]
  }
 ],
 "export": [
  {
   "data": "Users and followers: name and email, join and last-activity dates, ideas, votes and comments counts, custom attributes, segments and blocked status",
   "how": "Go to Settings, then Misc, find Data Export, click Export Data, choose Users and Followers from the dropdown and click Generate Export; Frill emails you a download link when the export is ready",
   "format": "CSV",
   "limits": null,
   "source_ids": [
    "s6",
    "s7",
    "s8",
    "s9",
    "s15"
   ]
  },
  {
   "data": "Ideas, votes and comments",
   "how": "Go to Settings, then Privacy, then Export Data, and choose Ideas, Votes or Comments",
   "format": "CSV",
   "limits": null,
   "source_ids": [
    "s10"
   ]
  },
  {
   "data": "Personal information Frill holds about you",
   "how": "Ask Frill to transfer it, or to erase it, under its privacy policy",
   "format": "CSV or another machine-readable format, where possible",
   "limits": null,
   "source_ids": [
    "s11",
    "s12"
   ]
  }
 ],
 "after_cancel": {
  "access_until": null,
  "data_kept": "Frill's privacy policy says it doesn't keep personal information longer than necessary, without giving a period; you can ask it to erase your personal information at any time",
  "you_lose": []
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Export users, ideas, votes and comments to CSV before cancelling; Frill emails a download link for the user export",
   "The 14-day free trial needs no credit card",
   "Privacy, Surveys and White Labeling are sold as add-ons; check for them in billing as well as the plan",
   "Only a workspace Admin can reach billing; Moderators and other roles can't"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://frill.co/help/understanding-the-frill-dashboard-aogtn",
   "title": "Understanding the Frill dashboard",
   "publisher": "vendor",
   "quote": "Settings – Configure branding, integrations, billing, and advanced options",
   "supports": "billing is in Settings"
  },
  {
   "id": "s2",
   "url": "https://frill.co/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Can I downgrade at anytime?",
   "supports": "downgrading is covered in the pricing FAQ"
  },
  {
   "id": "s3",
   "url": "https://frill.co/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Startup",
   "supports": "the Startup plan"
  },
  {
   "id": "s4",
   "url": "https://frill.co/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "$25 per month",
   "supports": "the Startup plan price"
  },
  {
   "id": "s5",
   "url": "https://frill.co/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Billed Yearly",
   "supports": "yearly billing"
  },
  {
   "id": "s6",
   "url": "https://frill.co/help/exporting-user-data-xdo4h",
   "title": "Exporting user data",
   "publisher": "vendor",
   "quote": "Settings > Misc",
   "supports": "where the user export is"
  },
  {
   "id": "s7",
   "url": "https://frill.co/help/exporting-user-data-xdo4h",
   "title": "Exporting user data",
   "publisher": "vendor",
   "quote": "Users and Followers",
   "supports": "the export option"
  },
  {
   "id": "s8",
   "url": "https://frill.co/help/exporting-user-data-xdo4h",
   "title": "Exporting user data",
   "publisher": "vendor",
   "quote": "Generate Export",
   "supports": "the export button"
  },
  {
   "id": "s9",
   "url": "https://frill.co/help/exporting-user-data-xdo4h",
   "title": "Exporting user data",
   "publisher": "vendor",
   "quote": "User name and email",
   "supports": "what the user export contains"
  },
  {
   "id": "s10",
   "url": "https://frill.co/help/exporting-user-data-xdo4h",
   "title": "Exporting user data",
   "publisher": "vendor",
   "quote": "Settings > Privacy > Export Data > Ideas",
   "supports": "exporting ideas, votes and comments"
  },
  {
   "id": "s11",
   "url": "https://frill.co/legal/privacy-policy",
   "title": "Privacy Policy",
   "publisher": "vendor",
   "quote": "where possible, we will provide this information in CSV format or other easily readable machine formats",
   "supports": "personal data portability"
  },
  {
   "id": "s12",
   "url": "https://frill.co/legal/privacy-policy",
   "title": "Privacy Policy",
   "publisher": "vendor",
   "quote": "You may request that we erase the personal information we hold about you at any time.",
   "supports": "erasure requests"
  },
  {
   "id": "s13",
   "url": "https://frill.co/legal/privacy-policy",
   "title": "Privacy Policy",
   "publisher": "vendor",
   "quote": "We don't keep personal information for longer than is necessary.",
   "supports": "data retention"
  },
  {
   "id": "s14",
   "url": "https://frill.co/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "14-day free trial. No credit card required.",
   "supports": "the trial needs no card"
  },
  {
   "id": "s15",
   "url": "https://frill.co/help/exporting-user-data-xdo4h",
   "title": "Exporting user data",
   "publisher": "vendor",
   "quote": "Frill will email you a download link when the export is ready",
   "supports": "exports arrive by email as a download link"
  },
  {
   "id": "s16",
   "url": "https://frill.co/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "White Labeling",
   "supports": "White Labeling add-on"
  },
  {
   "id": "s17",
   "url": "https://frill.co/help/team-member-roles-and-permissions-z03qm",
   "title": "Team member roles and permissions",
   "publisher": "vendor",
   "quote": "Change workspace settings and billing",
   "supports": "Admins manage billing"
  },
  {
   "id": "s18",
   "url": "https://frill.co/help/team-member-roles-and-permissions-z03qm",
   "title": "Team member roles and permissions",
   "publisher": "vendor",
   "quote": "Cannot do: Access billing or company settings",
   "supports": "Moderators can't open billing"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "Frill's help centre and Terms of Service don't describe how to cancel a subscription, the button to use, when access ends, or any notice period",
   "Frill's refund policy isn't published in its help centre, pricing page or Terms of Service",
   "Whether you can downgrade at any time, and when a downgrade takes effect, isn't confirmed on Frill's pricing page or help centre",
   "How long Frill keeps a workspace's ideas and users after cancelling, and how to delete a workspace, aren't documented",
   "What you lose when a Frill plan ends (boards, widgets, announcements) isn't described"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-06",
   "result": "fixed",
   "notes": [
    "Re-checked Frill's pricing page, help centre, Terms of Service and privacy policy: none describes cancelling, refunds, notice or when access ends, so the packet stays partial",
    "Who can cancel: Frill's roles article says only Admins can change billing (Moderators can't), so the route now names the Admin",
    "User export: added the Export Data click and that Frill emails the download link; the quote now carries the article's exact sentence"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/frill",
 "json": "https://stackcut.io/exits/frill.json",
 "evidence": {
  "packet_revision": "8ddb1d717eed54fbedb6850d8f6a19c13d73c3b4a4698d340e68068997c2ed09",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "frill--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}