{
 "id": "fotor",
 "name": "Fotor",
 "category": "design_creative",
 "website": "https://www.fotor.com",
 "domains": [
  "fotor.com"
 ],
 "summary": "Website plans: Account Setting, Subscription, Manage Plan, Cancel your subscription, then Downgrade to free plan, at least 24 hours before renewal. App purchases are cancelled with Apple or Google Play. Fees aren't refunded; download work that uses paid assets before the plan ends.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Pro, Pro+, Max and credits subscriptions bought on the Fotor website",
   "who": "The account holder, signed in with the account that bought the plan",
   "method": "self_serve",
   "start_url": "https://www.fotor.com/user/settings",
   "steps": [
    {
     "do": "Go to Account Setting and choose Subscription",
     "expect": "Manage Plan"
    },
    {
     "do": "Click Manage Plan, then on the Available actions page select Cancel your subscription",
     "expect": "a confirmation page"
    },
    {
     "do": "Click Downgrade to free plan to complete the cancellation",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You keep the plan until the end of the current subscription period, and no more recurring payments are made",
   "notice": "Cancel at least 24 hours before the current period ends. On the 7-day free trial, cancel at least a day early: the fee can be charged a few hours before the trial ends",
   "refund": "Fotor's Terms say subscription fees are not refundable, and a trial that converts before you cancel is not refunded",
   "fees": "If a renewal payment failed, Fotor keeps retrying it; cancelling then stops only the next renewal, and the failed charge is still collected",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12",
    "s39"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "Subscriptions bought in the Fotor (or GoArt) app on an iPhone, iPad or Mac",
   "who": "The Apple Account that bought the subscription",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "On iPhone or iPad, open Settings and tap your name, then Subscriptions",
     "expect": "your subscriptions"
    },
    {
     "do": "Tap the Fotor subscription, then Cancel Subscription (you might need to scroll down to find it)",
     "expect": null
    },
    {
     "do": "On a Mac, open the App Store, click your name at the bottom of the sidebar, click your name again, click Subscriptions, choose the subscription and click Cancel Subscription",
     "expect": null
    }
   ],
   "confirm_by": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled",
   "effective": "You keep the plan until the end of the current subscription period",
   "notice": "Apple: cancel a trial at least 24 hours before it ends if you don't want it to renew",
   "refund": null,
   "fees": null,
   "source_ids": [
    "s13",
    "s14",
    "s15",
    "s16",
    "s17",
    "s18",
    "s19",
    "s7"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "Subscriptions bought in the Fotor (or GoArt) Android app through Google Play",
   "who": "The Google account that bought the subscription",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "On your Android device, go to subscriptions in Google Play",
     "expect": "your subscriptions"
    },
    {
     "do": "Select the Fotor subscription, tap Cancel subscription and follow the instructions",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You can keep using the subscription for the time you've already paid",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s20",
    "s14",
    "s37",
    "s21",
    "s22"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Cancelling moves you to the free plan: you can still sign in and use Fotor's free features, and download work that uses only free features and assets",
   "evidence": "documented",
   "source_ids": [
    "s3",
    "s23",
    "s28"
   ]
  },
  {
   "type": "downgrade",
   "what": "To move to a cheaper plan (for example from Max or Pro+ to Pro) or change billing cycle, cancel auto-renewal first, then subscribe to the new plan once the current period expires",
   "evidence": "documented",
   "source_ids": [
    "s24",
    "s41"
   ]
  },
  {
   "type": "student_or_nonprofit",
   "what": "Registered nonprofits and NGOs can apply for free Fotor premium accounts by sending Fotor their organization's name, mission and NGO certificates (in English)",
   "evidence": "documented",
   "source_ids": [
    "s25",
    "s26"
   ]
  }
 ],
 "export": [
  {
   "data": "Edited photos and designs",
   "how": "Open the work in the Photo Editor, Design or Collage, click Download in the upper-right corner, choose the format, then click Download at the bottom of the panel",
   "format": "Photo Editor: JPG or PNG. Design and Collage: JPG, PNG or PDF. AI Image Generator: JPG. Background Remover: PNG",
   "limits": "Work that used paid features, effects or assets needs Pro or Pro+ to download, so download it before the plan ends. Transparent backgrounds and custom sizes are Pro features",
   "source_ids": [
    "s27",
    "s28",
    "s29",
    "s30",
    "s31"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current subscription period",
  "data_kept": "Your free account stays open, but Fotor's Terms say cancelling may cause loss of user data, features or capacity, that Fotor is not a backup, and that deleting the account deletes its content. No retention period is stated",
  "you_lose": [
   "Paid design resources: you can't use them, edit Final Work made with them, or use downloaded paid resources in new work",
   "Final Work made during the plan must be published within 30 days after the plan ends",
   "Downloads of work that used paid features, effects or assets"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Cancel where the plan was bought: iOS app plans only through Apple, Google Play plans only through Google Play, website plans on the Fotor website",
   "Sign in with the same account (for example the same Google account or Apple ID) that bought the plan",
   "You can't delete your account yourself while a plan is active or cancelled but not yet expired: contact Fotor support, or cancel and wait for it to expire",
   "Cancelling after a failed renewal payment stops only the next renewal; Fotor keeps retrying the failed charge",
   "Download work that uses paid assets before the plan ends; afterwards it needs Pro or Pro+ to download"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://support.fotor.com/hc/en-us/articles/900006589106-How-to-Cancel-the-Subscription",
   "title": "How to Cancel the Subscription?",
   "publisher": "vendor",
   "quote": "Please go to the \"Account Setting\" and choose \"Subscription\".",
   "supports": "where the website cancel flow starts"
  },
  {
   "id": "s2",
   "url": "https://support.fotor.com/hc/en-us/articles/900006589106-How-to-Cancel-the-Subscription",
   "title": "How to Cancel the Subscription?",
   "publisher": "vendor",
   "quote": "Click \"Manage Plan\". On the Available actions page, select Cancel your subscription.",
   "supports": "the Manage Plan and Cancel your subscription steps"
  },
  {
   "id": "s3",
   "url": "https://support.fotor.com/hc/en-us/articles/900006589106-How-to-Cancel-the-Subscription",
   "title": "How to Cancel the Subscription?",
   "publisher": "vendor",
   "quote": "On the confirmation page, click Downgrade to free plan to complete the cancellation.",
   "supports": "the final step, and that cancelling moves you to the free plan"
  },
  {
   "id": "s4",
   "url": "https://support.fotor.com/hc/en-us/articles/900006589106-How-to-Cancel-the-Subscription",
   "title": "How to Cancel the Subscription?",
   "publisher": "vendor",
   "quote": "Once canceled, you can still enjoy your package until the end of your current subscription period, and no more recurring payments will be made.",
   "supports": "when access ends"
  },
  {
   "id": "s5",
   "url": "https://support.fotor.com/hc/en-us/articles/900006589106-How-to-Cancel-the-Subscription",
   "title": "How to Cancel the Subscription?",
   "publisher": "vendor",
   "quote": "If the deduction fails, the system will try to deduct the payment several times until the deduction is successful.",
   "supports": "failed renewal payments are retried"
  },
  {
   "id": "s6",
   "url": "https://support.fotor.com/hc/en-us/articles/900006589106-How-to-Cancel-the-Subscription",
   "title": "How to Cancel the Subscription?",
   "publisher": "vendor",
   "quote": "then what you cancel is the next subscription renewal, and the system will continue to charge the fee for the failed deduction.",
   "supports": "cancelling doesn't stop a failed charge being collected"
  },
  {
   "id": "s7",
   "url": "https://www.fotor.com/termsofservice",
   "title": "Fotor Terms of Service",
   "publisher": "vendor",
   "quote": "The effective date for cancellation of Subscription shall be at the end of User's current Subscription Period.",
   "supports": "cancellation takes effect at the end of the period"
  },
  {
   "id": "s8",
   "url": "https://www.fotor.com/termsofservice",
   "title": "Fotor Terms of Service",
   "publisher": "vendor",
   "quote": "THE CANCELLATION REQUEST SHALL BE MADE AT LEAST 24 HOURS PRIOR TO THE EXPIRATION OF THE THEN-CURRENT SUBSCRIPTION PERIOD.",
   "supports": "the 24-hour notice"
  },
  {
   "id": "s9",
   "url": "https://www.fotor.com/termsofservice",
   "title": "Fotor Terms of Service",
   "publisher": "vendor",
   "quote": "Subscription fees paid by User are NOT REFUNDABLE.",
   "supports": "no refunds"
  },
  {
   "id": "s10",
   "url": "https://support.fotor.com/hc/en-us/articles/900006595146-How-to-Get-a-Refund",
   "title": "How to Get a Refund?",
   "publisher": "vendor",
   "quote": "Normally, Fotor does not offer refunds for already paid fees.",
   "supports": "no refunds for paid fees"
  },
  {
   "id": "s11",
   "url": "https://support.fotor.com/hc/en-us/articles/4404154276121-How-to-Start-and-Cancel-the-Free-Trial",
   "title": "How to Start and Cancel the Free Trial?",
   "publisher": "vendor",
   "quote": "However, due to regional differences and network delays, the fee will be charged a few hours in advance.",
   "supports": "a trial can be charged a few hours early"
  },
  {
   "id": "s12",
   "url": "https://support.fotor.com/hc/en-us/articles/4404154276121-How-to-Start-and-Cancel-the-Free-Trial",
   "title": "How to Start and Cancel the Free Trial?",
   "publisher": "vendor",
   "quote": "If you do not cancel the trial within the stipulated time and the deduction is successful after that, Fotor will not provide a refund.",
   "supports": "no refund once a trial converts"
  },
  {
   "id": "s13",
   "url": "https://support.fotor.com/hc/en-us/articles/900006589106-How-to-Cancel-the-Subscription",
   "title": "How to Cancel the Subscription?",
   "publisher": "vendor",
   "quote": "If your subscription was purchased on an iOS/Mac device.",
   "supports": "Apple-billed subscriptions are cancelled through the App Store"
  },
  {
   "id": "s14",
   "url": "https://support.fotor.com/hc/en-us/articles/57838416859673-Can-I-Use-My-Subscription-Across-Different-Platforms",
   "title": "Can I Use My Subscription Across Different Platforms?",
   "publisher": "vendor",
   "quote": "Please note that subscriptions must be managed and canceled on the platform where they were originally purchased.",
   "supports": "cancel where you bought"
  },
  {
   "id": "s15",
   "url": "https://support.fotor.com/hc/en-us/articles/57838416859673-Can-I-Use-My-Subscription-Across-Different-Platforms",
   "title": "Can I Use My Subscription Across Different Platforms?",
   "publisher": "vendor",
   "quote": "Subscriptions purchased through the Fotor iOS app can only be canceled through Apple.",
   "supports": "the Apple route"
  },
  {
   "id": "s16",
   "url": "https://support.apple.com/en-us/118428",
   "title": "If you want to cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name.",
   "supports": "the iPhone steps"
  },
  {
   "id": "s17",
   "url": "https://support.apple.com/en-us/118428",
   "title": "If you want to cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button.",
   "supports": "the Cancel Subscription step"
  },
  {
   "id": "s18",
   "url": "https://support.apple.com/en-us/118428",
   "title": "If you want to cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm"
  },
  {
   "id": "s19",
   "url": "https://support.apple.com/en-us/118428",
   "title": "If you want to cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.",
   "supports": "Apple trial notice"
  },
  {
   "id": "s20",
   "url": "https://support.fotor.com/hc/en-us/articles/900006589106-How-to-Cancel-the-Subscription",
   "title": "How to Cancel the Subscription?",
   "publisher": "vendor",
   "quote": "Please go to Google Play Store to check the \"Subscription Management\" and cancel the Fotor/Goart subscription.",
   "supports": "the Google Play route"
  },
  {
   "id": "s21",
   "url": "https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "On your Android device, go to subscriptions in Google Play.",
   "supports": "the Google Play steps"
  },
  {
   "id": "s22",
   "url": "https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "you'll still be able to use your subscription for the time you've already paid.",
   "supports": "access continues for the paid time"
  },
  {
   "id": "s23",
   "url": "https://support.fotor.com/hc/en-us/articles/900007553143-How-to-Delete-Your-Account-",
   "title": "How to Delete My Fotor Account?",
   "publisher": "vendor",
   "quote": "Your Fotor account will still be able to log in to use our free features.",
   "supports": "the free plan after cancelling"
  },
  {
   "id": "s24",
   "url": "https://support.fotor.com/hc/en-us/articles/4403315183897",
   "title": "How Do I Upgrade or Change My Subscription Plan?",
   "publisher": "vendor",
   "quote": "If you would like to downgrade your current plan or switch between billing cycles (for example, from a monthly plan to an annual plan, or vice versa), we recommend first",
   "supports": "downgrades and billing-cycle switches start by cancelling auto-renewal"
  },
  {
   "id": "s25",
   "url": "https://www.fotor.com/ngo.html",
   "title": "Fotor for NGOs",
   "publisher": "vendor",
   "quote": "Fotor premium accounts for free",
   "supports": "the nonprofit program"
  },
  {
   "id": "s26",
   "url": "https://www.fotor.com/ngo.html",
   "title": "Fotor for NGOs",
   "publisher": "vendor",
   "quote": "your organization's name, mission as well as NGO certificates to initiate the application process.",
   "supports": "how to apply"
  },
  {
   "id": "s27",
   "url": "https://support.fotor.com/hc/en-us/articles/900007630443-How-to-Save-Download-My-Edited-or-Designed-Work-to-Computer",
   "title": "How to Save/ Download My Edited or Designed Work to Computer?",
   "publisher": "vendor",
   "quote": "When you are done editing, click the Download button in the upper-right corner of the page.",
   "supports": "how to download"
  },
  {
   "id": "s28",
   "url": "https://support.fotor.com/hc/en-us/articles/900007630443-How-to-Save-Download-My-Edited-or-Designed-Work-to-Computer",
   "title": "How to Save/ Download My Edited or Designed Work to Computer?",
   "publisher": "vendor",
   "quote": "If you used paid features, effects, or assets during editing or designing, you will need to upgrade to Pro or Pro+ to download your work.",
   "supports": "work with paid assets needs a plan to download"
  },
  {
   "id": "s29",
   "url": "https://support.fotor.com/hc/en-us/articles/900007630443-How-to-Save-Download-My-Edited-or-Designed-Work-to-Computer",
   "title": "How to Save/ Download My Edited or Designed Work to Computer?",
   "publisher": "vendor",
   "quote": "Options marked with a diamond icon (such as Transparent background and Size in Design) require a Pro subscription.",
   "supports": "Pro-only download options"
  },
  {
   "id": "s30",
   "url": "https://support.fotor.com/hc/en-us/articles/4403620111769-Which-File-Formats-Can-I-Download-Images-in-How-to-Save-Images-as-JPG-PNG-or-PDF",
   "title": "Which File Formats Can I Download Images in?",
   "publisher": "vendor",
   "quote": "In Fotor Design and Collage, you can save images as JPG, PNG and PDF.",
   "supports": "download formats"
  },
  {
   "id": "s31",
   "url": "https://support.fotor.com/hc/en-us/articles/4403620111769-Which-File-Formats-Can-I-Download-Images-in-How-to-Save-Images-as-JPG-PNG-or-PDF",
   "title": "Which File Formats Can I Download Images in?",
   "publisher": "vendor",
   "quote": "In Fotor Editor, you can save images as JPG and PNG.",
   "supports": "download formats"
  },
  {
   "id": "s32",
   "url": "https://www.fotor.com/termsofservice",
   "title": "Fotor Terms of Service",
   "publisher": "vendor",
   "quote": "User's Final Work completed within the Subscription Period must be published within 30 days after the termination of the Subscription.",
   "supports": "the 30-day publishing window"
  },
  {
   "id": "s33",
   "url": "https://www.fotor.com/termsofservice",
   "title": "Fotor Terms of Service",
   "publisher": "vendor",
   "quote": "once User's Subscription ends, User is not allowed to use paid Design Resource, modify Final Work or utilize the downloaded Design Resource to produce a new Final Work.",
   "supports": "what you lose"
  },
  {
   "id": "s34",
   "url": "https://www.fotor.com/termsofservice",
   "title": "Fotor Terms of Service",
   "publisher": "vendor",
   "quote": "it may cause or result in the loss of user data, features, or capacity of User's Fotor account.",
   "supports": "cancelling may lose data or capacity"
  },
  {
   "id": "s35",
   "url": "https://www.fotor.com/termsofservice",
   "title": "Fotor Terms of Service",
   "publisher": "vendor",
   "quote": "deletion of Fotor account will result in deletion of data/Content associated with this account.",
   "supports": "deleting the account deletes content"
  },
  {
   "id": "s36",
   "url": "https://support.fotor.com/hc/en-us/articles/900007553143-How-to-Delete-Your-Account-",
   "title": "How to Delete My Fotor Account?",
   "publisher": "vendor",
   "quote": "or if you have cancelled your subscription but it has not yet expired, you will not be able to delete your account yourself in these cases.",
   "supports": "account deletion is blocked while a plan runs"
  },
  {
   "id": "s37",
   "url": "https://support.fotor.com/hc/en-us/articles/57838416859673-Can-I-Use-My-Subscription-Across-Different-Platforms",
   "title": "Can I Use My Subscription Across Different Platforms?",
   "publisher": "vendor",
   "quote": "Subscriptions purchased via Google Play must be canceled through Google Play.",
   "supports": "the Google Play route"
  },
  {
   "id": "s38",
   "url": "https://support.fotor.com/hc/en-us/articles/57838416859673-Can-I-Use-My-Subscription-Across-Different-Platforms",
   "title": "Can I Use My Subscription Across Different Platforms?",
   "publisher": "vendor",
   "quote": "simply make sure you log in with the same account credentials used when purchasing the subscription.",
   "supports": "sign in with the buying account"
  },
  {
   "id": "s39",
   "url": "https://support.fotor.com/hc/en-us/articles/4404154276121-How-to-Start-and-Cancel-the-Free-Trial",
   "title": "How to Start and Cancel the Free Trial?",
   "publisher": "vendor",
   "quote": "we recommend that you cancel your subscription at least one day in advance.",
   "supports": "cancel a trial at least a day early"
  },
  {
   "id": "s40",
   "url": "https://www.fotor.com/termsofservice",
   "title": "Fotor Terms of Service",
   "publisher": "vendor",
   "quote": "Fotor does not guarantee the storage of Content and is not intended as a back-up solution.",
   "supports": "Fotor is not a backup"
  },
  {
   "id": "s41",
   "url": "https://support.fotor.com/hc/en-us/articles/4403315183897",
   "title": "How Do I Upgrade or Change My Subscription Plan?",
   "publisher": "vendor",
   "quote": "Once the current subscription period expires, you can then subscribe to the plan that best suits your needs.",
   "supports": "subscribe to the new plan once the current period ends"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "Fotor's help pages don't say whether a confirmation email is sent after cancelling",
   "How long Fotor keeps files in an account after a paid plan ends isn't stated in its Terms or help pages",
   "Whether refunds for subscriptions bought in the iOS or Android app follow Apple's or Google's policies isn't stated on Fotor's help pages"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked every route fact against Fotor's cancel, trial, refund and cross-platform articles, its Terms, and Apple's and Google Play's cancel pages: all confirmed",
    "Fixed the plan-change quote (s24): it joined two sentences and left out the text between them. The second sentence is now its own quote (s41)",
    "Added the Terms' statement that Fotor isn't a back-up solution (s40), which the data note relied on"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/fotor",
 "json": "https://stackcut.io/exits/fotor.json",
 "evidence": {
  "packet_revision": "e384469832759d78dbb450357f1e4aa57519d3c66677a2860cee5a56690ace51",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "fotor--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "fotor--apple-app-store--r2",
    "channel": "apple_app_store",
    "checked_on": "2026-10-05",
    "freshness": {
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     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "fotor--google-play--r3",
    "channel": "google_play",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}