{
 "id": "fireflies",
 "name": "Fireflies.ai",
 "category": "communication",
 "website": "https://fireflies.ai",
 "domains": [
  "fireflies.ai"
 ],
 "summary": "An admin cancels in the web app under Settings, Account, Subscriptions (Cancel, pick a reason, Proceed With Cancellation), at least 24 hours before the period ends; the account drops to Free. Gotcha: an AI Credits add-on is a separate subscription and must be cancelled separately under Settings, Billing.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Fireflies plan",
   "applies_to": "Pro, Business and Enterprise plans billed by Fireflies",
   "who": "An Admin or Billing Admin (only the current Billing Admin can change the workspace's plan)",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "In the Fireflies web app, click Settings in the left side menu, then Account in the left panel",
     "expect": "the Subscriptions section"
    },
    {
     "do": "Scroll down to Subscriptions and click Cancel next to your active plan",
     "expect": "a pop-up asking for your reason for canceling"
    },
    {
     "do": "Select a reason from the drop-down and click Continue; Fireflies may suggest guides or resources first",
     "expect": "Proceed With Cancellation"
    },
    {
     "do": "Click Proceed With Cancellation, then Cancel Subscription (Cancel Team Subscription on team plans)",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Paid features and data access stay until the end of the current billing period; then the account moves to the Free plan",
   "notice": "Cancel at least 24 hours before the end of the current subscription period to avoid the next charge",
   "refund": "Monthly plans: full refund if you've used Fireflies 7 days or less and logged 3 meetings or fewer, otherwise pro-rated. Annual plans: full refund within 7 days and 20 meetings or fewer; no pro-rated refunds. To ask for one, open the purple chat widget in the Fireflies app and choose Contact Support",
   "fees": null,
   "source_ids": [
    "f1",
    "f2",
    "f3",
    "f4",
    "f5",
    "f6",
    "f7",
    "f8",
    "f9",
    "f10",
    "f11",
    "f12",
    "f13",
    "f14",
    "f15",
    "f16",
    "f17",
    "f18",
    "f19",
    "f47",
    "f48",
    "f49",
    "f50"
   ]
  },
  {
   "channel": "direct_web",
   "label": "AI Credits add-on",
   "applies_to": "AI Credits subscriptions, billed separately from the main plan",
   "who": "An Admin or Billing Admin",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "In the web app, go to Settings, then Billing in the left panel, and find AI Credits",
     "expect": "Edit"
    },
    {
     "do": "Click Edit and select Cancel Subscription",
     "expect": "a box for your reason"
    },
    {
     "do": "Enter a reason, click Continue, then Cancel",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You keep AI Credits access until the end of the current billing period",
   "notice": null,
   "refund": "Refunds cover Fireflies subscription plans only, not AI Credits add-ons",
   "fees": null,
   "source_ids": [
    "f20",
    "f21",
    "f22",
    "f23",
    "f17"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "The Free plan keeps limited AI summaries and 400 minutes of storage per team; a cancelled plan moves to it, and existing meetings stay accessible within its limits",
   "evidence": "documented",
   "source_ids": [
    "f24",
    "f25",
    "f8",
    "f9"
   ]
  },
  {
   "type": "downgrade",
   "what": "The Billing Admin can move to a cheaper plan: Settings, Billing, EDIT under the current subscription, then Downgrade. It starts at the next billing cycle",
   "evidence": "documented",
   "source_ids": [
    "f1",
    "f26",
    "f27"
   ]
  },
  {
   "type": "seat_reduction",
   "what": "Every active user is a billable seat. Remove a teammate to lower the seat count going forward; the current cycle isn't refunded",
   "evidence": "documented",
   "source_ids": [
    "f28",
    "f29",
    "f30"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Annual billing costs less than monthly (the pricing page says save up to 44%)",
   "evidence": "documented",
   "source_ids": [
    "f31"
   ]
  }
 ],
 "export": [
  {
   "data": "All meetings and file recordings (audio, and video if available), transcripts with speaker identification, AI summaries and attendee information",
   "how": "Submit the data request form linked from Fireflies' export article, approve the request from the confirmation email, then use the download link Fireflies emails you",
   "format": "Audio MP3, video MP4, transcripts and summaries TXT, metadata JSON",
   "limits": "Available to all users on request; it arrives within 24 to 48 hours and the download link is valid for 7 days",
   "source_ids": [
    "f32",
    "f33",
    "f34",
    "f35",
    "f36",
    "f37",
    "f38",
    "f39"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current billing period",
  "data_kept": "Meetings, transcripts and recordings stay accessible within the Free plan's limits. Deleting the account deactivates it at once and permanently erases the data after 30 days. After the Terms end, Fireflies deletes content within a reasonable timeframe, keeping copies for archival, backup and legal compliance",
  "you_lose": [
   "Paid-plan features at the end of the billing period",
   "Anything beyond the Free plan's limits (limited AI summaries, 400 minutes of storage per team)"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "A pop-up asks for your reason (drop-down); based on it, Fireflies may suggest guides or resources before Proceed With Cancellation",
  "tips": [
   "Cancel at least 24 hours before the subscription period ends",
   "AI Credits is a separate subscription: cancel it too (Settings, Billing, AI Credits, Edit, Cancel Subscription)",
   "AI Credits auto-upgrade moves you to a higher tier when credits run out; toggle off Auto upgrade and click Update to stop it",
   "An AI credits free trial converts to a paid subscription ($5/month or the plan you picked) after 7 days; Fireflies sends a reminder first",
   "A plan trial upgrades to paid automatically unless cancelled before it ends",
   "Only users with Admin or Billing Admin permissions can see billing",
   "Deleting the account deactivates it at once and erases data after 30 days (support can help recover it within that window): export first"
  ]
 },
 "sources": [
  {
   "id": "f1",
   "url": "https://guide.fireflies.ai/articles/2097647089-how-to-downgrade-fireflies-subscription",
   "title": "How to downgrade Fireflies subscription",
   "publisher": "vendor",
   "quote": "Only the current Billing Admin can change your workspace subscription plan.",
   "supports": "who can change the plan"
  },
  {
   "id": "f2",
   "url": "https://guide.fireflies.ai/articles/2681748107-fireflies-billing-related-faqs",
   "title": "Fireflies billing related FAQs",
   "publisher": "vendor",
   "quote": "Only users with Admin or Billing Admin permissions can view this page.",
   "supports": "who can see billing"
  },
  {
   "id": "f3",
   "url": "https://guide.fireflies.ai/articles/6637635140-how-to-cancel-fireflies-subscription",
   "title": "How to cancel Fireflies subscription",
   "publisher": "vendor",
   "quote": "Go to the Fireflies web app and click the Settings from left side menu.",
   "supports": "where the flow starts"
  },
  {
   "id": "f4",
   "url": "https://guide.fireflies.ai/articles/6637635140-how-to-cancel-fireflies-subscription",
   "title": "How to cancel Fireflies subscription",
   "publisher": "vendor",
   "quote": "Navigate to Account from the left panel.",
   "supports": "the Account step"
  },
  {
   "id": "f5",
   "url": "https://guide.fireflies.ai/articles/6637635140-how-to-cancel-fireflies-subscription",
   "title": "How to cancel Fireflies subscription",
   "publisher": "vendor",
   "quote": "Scroll down to the Subscriptions section and click Cancel next to your active plan.",
   "supports": "the Cancel button"
  },
  {
   "id": "f6",
   "url": "https://guide.fireflies.ai/articles/6637635140-how-to-cancel-fireflies-subscription",
   "title": "How to cancel Fireflies subscription",
   "publisher": "vendor",
   "quote": "A pop-up window will appear asking for your reason for canceling. Select a reason from the drop-down menu.",
   "supports": "the reason pop-up"
  },
  {
   "id": "f7",
   "url": "https://guide.fireflies.ai/articles/6637635140-how-to-cancel-fireflies-subscription",
   "title": "How to cancel Fireflies subscription",
   "publisher": "vendor",
   "quote": "Based on the reason selected, Fireflies may suggest some helpful guides or resources that could help resolve the issue before you proceed with cancellation.",
   "supports": "the retention step"
  },
  {
   "id": "f8",
   "url": "https://guide.fireflies.ai/articles/6637635140-how-to-cancel-fireflies-subscription",
   "title": "How to cancel Fireflies subscription",
   "publisher": "vendor",
   "quote": "your account will automatically transition to the Fireflies Free plan",
   "supports": "the account moves to Free"
  },
  {
   "id": "f9",
   "url": "https://guide.fireflies.ai/articles/6637635140-how-to-cancel-fireflies-subscription",
   "title": "How to cancel Fireflies subscription",
   "publisher": "vendor",
   "quote": "Your existing meetings, transcripts, and recordings will remain accessible within the Free plan limits.",
   "supports": "what stays after cancelling"
  },
  {
   "id": "f10",
   "url": "https://guide.fireflies.ai/articles/6637635140-how-to-cancel-fireflies-subscription",
   "title": "How to cancel Fireflies subscription",
   "publisher": "vendor",
   "quote": "click Proceed With Cancellation",
   "supports": "the Proceed With Cancellation step"
  },
  {
   "id": "f11",
   "url": "https://guide.fireflies.ai/articles/6637635140-how-to-cancel-fireflies-subscription",
   "title": "How to cancel Fireflies subscription",
   "publisher": "vendor",
   "quote": "click Cancel Subscription (or Cancel Team Subscription for team plans)",
   "supports": "the final confirm"
  },
  {
   "id": "f12",
   "url": "https://guide.fireflies.ai/articles/6637635140-how-to-cancel-fireflies-subscription",
   "title": "How to cancel Fireflies subscription",
   "publisher": "vendor",
   "quote": "Your paid subscription features will remain active until the end of your current billing period.",
   "supports": "access until the end of the period"
  },
  {
   "id": "f13",
   "url": "https://guide.fireflies.ai/articles/6637635140-how-to-cancel-fireflies-subscription",
   "title": "How to cancel Fireflies subscription",
   "publisher": "vendor",
   "quote": "Your account will switch from your current paid plan (Pro, Business, or Enterprise) to the Free plan at the end of your billing cycle",
   "supports": "the flow covers Pro, Business and Enterprise"
  },
  {
   "id": "f14",
   "url": "https://fireflies.ai/terms-of-service",
   "title": "Fireflies.ai Terms of Service",
   "publisher": "vendor",
   "quote": "You must cancel your Recurring Subscription at least 24 hours before the end of the current Subscription Period to avoid being charged the Subscription Fee for the next Subscription Period.",
   "supports": "the 24-hour notice"
  },
  {
   "id": "f15",
   "url": "https://fireflies.ai/terms-of-service",
   "title": "Fireflies.ai Terms of Service",
   "publisher": "vendor",
   "quote": "You may cancel your Recurring Subscription at any time through your account settings. Cancellation will take effect at the end of your current Subscription Period.",
   "supports": "cancelling in settings, effective at period end"
  },
  {
   "id": "f16",
   "url": "https://guide.fireflies.ai/articles/9606045468-fireflies-billing-terms",
   "title": "Fireflies billing terms",
   "publisher": "vendor",
   "quote": "Cancelling your Fireflies plan downgrades you to Free at the end of your current billing cycle. You keep paid features and access to your data until then.",
   "supports": "what cancelling does"
  },
  {
   "id": "f17",
   "url": "https://guide.fireflies.ai/articles/8731544498-fireflies-refund-policy",
   "title": "Fireflies refund policy",
   "publisher": "vendor",
   "quote": "Refunds apply only to Fireflies subscription plans, not AI Credits add-ons",
   "supports": "refunds exclude AI Credits"
  },
  {
   "id": "f18",
   "url": "https://guide.fireflies.ai/articles/8731544498-fireflies-refund-policy",
   "title": "Fireflies refund policy",
   "publisher": "vendor",
   "quote": "You've logged 3 meetings or fewer",
   "supports": "the monthly full-refund condition (with 7 days or less of use)"
  },
  {
   "id": "f19",
   "url": "https://guide.fireflies.ai/articles/8731544498-fireflies-refund-policy",
   "title": "Fireflies refund policy",
   "publisher": "vendor",
   "quote": "Pro-rated refunds are not available on annual plans",
   "supports": "no pro-rated refunds on annual plans"
  },
  {
   "id": "f20",
   "url": "https://guide.fireflies.ai/articles/9606045468-fireflies-billing-terms",
   "title": "Fireflies billing terms",
   "publisher": "vendor",
   "quote": "Cancelling your AI Credits subscription is separate from your main plan and also takes effect at the end of the current cycle",
   "supports": "AI Credits is cancelled separately"
  },
  {
   "id": "f21",
   "url": "https://guide.fireflies.ai/articles/6591896996-how-to-pause-or-cancel-ai-credits-auto-upgrade",
   "title": "How to pause or cancel AI credits auto-upgrade",
   "publisher": "vendor",
   "quote": "Click Edit and select Cancel Subscription",
   "supports": "the AI Credits cancel step"
  },
  {
   "id": "f22",
   "url": "https://guide.fireflies.ai/articles/6591896996-how-to-pause-or-cancel-ai-credits-auto-upgrade",
   "title": "How to pause or cancel AI credits auto-upgrade",
   "publisher": "vendor",
   "quote": "After canceling your AI Credits subscription, you will still have access until the end of your current billing period.",
   "supports": "when an AI Credits cancel takes effect"
  },
  {
   "id": "f23",
   "url": "https://guide.fireflies.ai/articles/6591896996-how-to-pause-or-cancel-ai-credits-auto-upgrade",
   "title": "How to pause or cancel AI credits auto-upgrade",
   "publisher": "vendor",
   "quote": "When you run out of AI Credits before your current billing cycle, Fireflies automatically upgrades you to the next higher AI Credits tier based on your Auto-Upgrade settings.",
   "supports": "auto-upgrade can raise the bill"
  },
  {
   "id": "f24",
   "url": "https://fireflies.ai/pricing",
   "title": "Fireflies.ai pricing",
   "publisher": "vendor",
   "quote": "400 mins of storage/team",
   "supports": "the Free plan's storage"
  },
  {
   "id": "f25",
   "url": "https://fireflies.ai/pricing",
   "title": "Fireflies.ai pricing",
   "publisher": "vendor",
   "quote": "Limited AI summaries",
   "supports": "the Free plan's AI summaries"
  },
  {
   "id": "f26",
   "url": "https://guide.fireflies.ai/articles/2097647089-how-to-downgrade-fireflies-subscription",
   "title": "How to downgrade Fireflies subscription",
   "publisher": "vendor",
   "quote": "Your current plan stays active until your billing cycle ends. The downgrade only kicks in at the start of your next cycle",
   "supports": "when a downgrade takes effect"
  },
  {
   "id": "f27",
   "url": "https://guide.fireflies.ai/articles/2097647089-how-to-downgrade-fireflies-subscription",
   "title": "How to downgrade Fireflies subscription",
   "publisher": "vendor",
   "quote": "Navigate to Billing from the left panel.",
   "supports": "where downgrades are made"
  },
  {
   "id": "f28",
   "url": "https://guide.fireflies.ai/articles/2681748107-fireflies-billing-related-faqs",
   "title": "Fireflies billing related FAQs",
   "publisher": "vendor",
   "quote": "A seat represents one user in your workspace. Every active user counts as a billable seat.",
   "supports": "how seats are billed"
  },
  {
   "id": "f29",
   "url": "https://guide.fireflies.ai/articles/2097647089-how-to-downgrade-fireflies-subscription",
   "title": "How to downgrade Fireflies subscription",
   "publisher": "vendor",
   "quote": "If you want to stay on your current plan and only reduce the number of paid seats, remove a teammate from your workspace instead.",
   "supports": "reducing seats"
  },
  {
   "id": "f30",
   "url": "https://guide.fireflies.ai/articles/9606045468-fireflies-billing-terms",
   "title": "Fireflies billing terms",
   "publisher": "vendor",
   "quote": "Removing a teammate decreases your seat count going forward; it doesn't refund anything for the current cycle.",
   "supports": "when removing a seat lowers the bill"
  },
  {
   "id": "f31",
   "url": "https://fireflies.ai/pricing",
   "title": "Fireflies.ai pricing",
   "publisher": "vendor",
   "quote": "Save up to 44%",
   "supports": "annual billing saves money"
  },
  {
   "id": "f32",
   "url": "https://guide.fireflies.ai/articles/8915664468-how-to-export-your-fireflies-account-data",
   "title": "How to export your Fireflies account data",
   "publisher": "vendor",
   "quote": "We support full data exports for all users upon request.",
   "supports": "exports are available to everyone"
  },
  {
   "id": "f33",
   "url": "https://guide.fireflies.ai/articles/8915664468-how-to-export-your-fireflies-account-data",
   "title": "How to export your Fireflies account data",
   "publisher": "vendor",
   "quote": "Visit our data request form from your browser",
   "supports": "how to request an export"
  },
  {
   "id": "f34",
   "url": "https://guide.fireflies.ai/articles/8915664468-how-to-export-your-fireflies-account-data",
   "title": "How to export your Fireflies account data",
   "publisher": "vendor",
   "quote": "you will need to approve the request before processing begins.",
   "supports": "the email approval step"
  },
  {
   "id": "f35",
   "url": "https://guide.fireflies.ai/articles/8915664468-how-to-export-your-fireflies-account-data",
   "title": "How to export your Fireflies account data",
   "publisher": "vendor",
   "quote": "you will receive it within 24 to 48 hours.",
   "supports": "export timing"
  },
  {
   "id": "f36",
   "url": "https://guide.fireflies.ai/articles/8915664468-how-to-export-your-fireflies-account-data",
   "title": "How to export your Fireflies account data",
   "publisher": "vendor",
   "quote": "The download link is only valid for 7 days.",
   "supports": "the download link limit"
  },
  {
   "id": "f37",
   "url": "https://guide.fireflies.ai/articles/8915664468-how-to-export-your-fireflies-account-data",
   "title": "How to export your Fireflies account data",
   "publisher": "vendor",
   "quote": "all associated metadata will be provided in JSON format.",
   "supports": "the metadata format"
  },
  {
   "id": "f38",
   "url": "https://guide.fireflies.ai/articles/8915664468-how-to-export-your-fireflies-account-data",
   "title": "How to export your Fireflies account data",
   "publisher": "vendor",
   "quote": "Video (MP4 format), if available",
   "supports": "the video format"
  },
  {
   "id": "f39",
   "url": "https://guide.fireflies.ai/articles/8915664468-how-to-export-your-fireflies-account-data",
   "title": "How to export your Fireflies account data",
   "publisher": "vendor",
   "quote": "Transcripts: Text versions of your meetings (TXT format) along with speaker identification",
   "supports": "the transcript format"
  },
  {
   "id": "f40",
   "url": "https://guide.fireflies.ai/articles/7418886518-how-to-delete-fireflies-account",
   "title": "How to delete Fireflies account",
   "publisher": "vendor",
   "quote": "Your account will be deactivated immediately after you initiate deletion",
   "supports": "deleting deactivates at once"
  },
  {
   "id": "f41",
   "url": "https://guide.fireflies.ai/articles/7418886518-how-to-delete-fireflies-account",
   "title": "How to delete Fireflies account",
   "publisher": "vendor",
   "quote": "After 30 days, your data will be permanently erased and cannot be recovered",
   "supports": "the 30-day deletion window"
  },
  {
   "id": "f42",
   "url": "https://guide.fireflies.ai/articles/7418886518-how-to-delete-fireflies-account",
   "title": "How to delete Fireflies account",
   "publisher": "vendor",
   "quote": "If you change your mind during this period, contact our support team, and we can help recover your data",
   "supports": "recovery within 30 days"
  },
  {
   "id": "f43",
   "url": "https://fireflies.ai/terms-of-service",
   "title": "Fireflies.ai Terms of Service",
   "publisher": "vendor",
   "quote": "Fireflies will delete copies of such content within a reasonable timeframe",
   "supports": "content deletion after termination"
  },
  {
   "id": "f44",
   "url": "https://guide.fireflies.ai/articles/6591896996-how-to-pause-or-cancel-ai-credits-auto-upgrade",
   "title": "How to pause or cancel AI credits auto-upgrade",
   "publisher": "vendor",
   "quote": "Toggle off Auto upgrade and click Update to save your changes",
   "supports": "turning off auto-upgrade"
  },
  {
   "id": "f45",
   "url": "https://guide.fireflies.ai/articles/9606045468-fireflies-billing-terms",
   "title": "Fireflies billing terms",
   "publisher": "vendor",
   "quote": "After 7 days, your trial converts to a paid AI credits subscription at $5/month (or whichever plan you selected at the start of the trial).",
   "supports": "the AI credits trial converts to paid"
  },
  {
   "id": "f46",
   "url": "https://guide.fireflies.ai/articles/2681748107-fireflies-billing-related-faqs",
   "title": "Fireflies billing related FAQs",
   "publisher": "vendor",
   "quote": "If you don't cancel your subscription before your trial ends, Fireflies automatically upgrades you to a paid plan.",
   "supports": "a plan trial converts to paid"
  },
  {
   "id": "f47",
   "url": "https://guide.fireflies.ai/articles/8731544498-fireflies-refund-policy",
   "title": "Fireflies refund policy",
   "publisher": "vendor",
   "quote": "You've logged 20 meetings or fewer",
   "supports": "the annual full-refund condition (with 7 days or less of use)"
  },
  {
   "id": "f48",
   "url": "https://guide.fireflies.ai/articles/8731544498-fireflies-refund-policy",
   "title": "Fireflies refund policy",
   "publisher": "vendor",
   "quote": "You've used Fireflies for 7 days or less",
   "supports": "the full-refund time condition"
  },
  {
   "id": "f49",
   "url": "https://guide.fireflies.ai/articles/8731544498-fireflies-refund-policy",
   "title": "Fireflies refund policy",
   "publisher": "vendor",
   "quote": "You've used Fireflies for more than 7 days",
   "supports": "the monthly pro-rated refund condition"
  },
  {
   "id": "f50",
   "url": "https://guide.fireflies.ai/articles/8731544498-fireflies-refund-policy",
   "title": "Fireflies refund policy",
   "publisher": "vendor",
   "quote": "Select Contact Support and ask for a refund",
   "supports": "how to request a refund"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "Fireflies' help pages read don't mention Apple App Store or Google Play billing, so there are no app store routes",
   "No separate Enterprise contract terms (renewal notice, invoices) were found; the self-serve cancel article says it covers Enterprise plans too",
   "No confirmation email or on-screen status after cancelling is documented",
   "How long data is kept on an unused Free account is not stated"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Re-read the cancel, billing terms, refund, AI Credits, downgrade, billing FAQ, export and delete articles and the terms; every quoted fact matched",
    "Added how to request a refund (chat widget, Contact Support) to the plan route's refund (source f50)"
   ]
  }
 },
 "stackcut": {
  "vendor_id": "fireflies",
  "name": "Fireflies.ai",
  "recipes": [
   {
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