{
 "id": "fillout",
 "name": "Fillout",
 "category": "productivity",
 "website": "https://www.fillout.com",
 "domains": [
  "fillout.com"
 ],
 "summary": "Open your account name, Settings, Billing & usage, then the subscription and click Cancel; the plan runs to the renewal date, then drops to Free. Gotcha: Fillout's terms ask for written notice 30 days before the next billing period, so cancel early. Cancelling Forms doesn't cancel a Zite Apps subscription.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Cancel in settings",
   "applies_to": "Paid Fillout plans (Starter, Pro, Business, Team), monthly or annual, paid by card",
   "who": "An organization admin (only admins can view and manage the subscription plan)",
   "method": "self_serve",
   "start_url": "https://app.zite.com/home/settings/billing",
   "steps": [
    {
     "do": "Click your account name in the upper left corner of the dashboard, then Settings, then Billing & usage",
     "expect": "your subscription"
    },
    {
     "do": "In the subscription section, click Cancel",
     "expect": null
    },
    {
     "do": "If you also pay for Zite Apps, cancel that subscription separately",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Your current plan stays active until the next renewal date (an annual plan runs to the end of its year), then the account is downgraded to the Free tier automatically",
   "notice": "Fillout's terms say a paid subscription renews automatically unless you notify Fillout in writing at least 30 days before the next billing period",
   "refund": "Cancel within the first month of a monthly or annual subscription and you may get a full refund if usage was minimal. Upgrades and renewals can be fully refunded within 14 days of the charge if usage stayed within the previous plan; later refunds come as account credit. Otherwise charges are final",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12",
    "s40"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Cancel by email",
   "applies_to": "Any paid plan, including Enterprise plans paid by wire transfer, purchase order, invoice or ACH; the terms allow cancelling by email",
   "who": "The account holder",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Email support@fillout.com stating that you want to cancel your paid subscription, at least 30 days before the next billing period",
     "expect": null
    }
   ],
   "confirm_by": "A reply from Fillout support",
   "effective": "The plan stays active until the next renewal date, then drops to the Free tier",
   "notice": "Written notice at least 30 days before the next subscription billing period, or the subscription renews and your payment method is charged",
   "refund": "Same refund policy as cancelling in settings; ask support@fillout.com or use the live chat",
   "fees": null,
   "source_ids": [
    "s7",
    "s8",
    "s4",
    "s13",
    "s41"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Delete the organization",
   "applies_to": "Organizations on the Free Forms & Apps plans (paid plans must downgrade first)",
   "who": "An admin of the organization",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Cancel the paid plan and wait until the organization is on the Free plan",
     "expect": null
    },
    {
     "do": "Export responses you want to keep, then delete all forms, apps and databases and empty the Trash",
     "expect": null
    },
    {
     "do": "Go to account settings: click your account name, then Settings",
     "expect": null
    },
    {
     "do": "Scroll to the bottom, click Delete organization and type DELETE ORGANIZATION to confirm",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The organization, its workspaces, forms and respondent submissions are deleted; this can't be undone",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s14",
    "s15",
    "s16",
    "s17",
    "s18",
    "s19",
    "s20"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "The Free tier keeps your forms and past submissions viewable and editable, without premium features or paid add-ons, with up to 1,000 responses a month across forms",
   "evidence": "documented",
   "source_ids": [
    "s5",
    "s21",
    "s22",
    "s23"
   ]
  },
  {
   "type": "downgrade",
   "what": "Move to a cheaper paid plan in Billing & usage; downgrades take effect at the end of the billing cycle",
   "evidence": "documented",
   "source_ids": [
    "s1",
    "s24"
   ]
  },
  {
   "type": "student_or_nonprofit",
   "what": "Non-profits, students and educational institutions can apply for a discount through Fillout's discount form; Fillout replies within 48 hours with a promotion code you add at checkout",
   "evidence": "documented",
   "source_ids": [
    "s25",
    "s26",
    "s27"
   ]
  }
 ],
 "export": [
  {
   "data": "Form responses",
   "how": "Open a form's responses and click the download icon in the top right; the export follows any filters you've applied",
   "format": "CSV",
   "limits": null,
   "source_ids": [
    "s28"
   ]
  },
  {
   "data": "Invoices",
   "how": "In Billing & usage, click an invoice under Invoice History, then Download invoice in the tab that opens",
   "format": null,
   "limits": null,
   "source_ids": [
    "s29"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The next renewal date; an annual plan stays active until the end of its annual period",
  "data_kept": "On the Free tier you can still view your forms and submissions, but partial submissions stop being stored. Fillout's terms let it remove account information and settings without notice, and removed data can't be recovered",
  "you_lose": [
   "Premium features and paid add-ons",
   "Partial submissions (they reappear only for submissions collected after you upgrade again)",
   "Integrations, which may be paused or limited",
   "Email notifications other than automated response summaries",
   "Responses above 1,000 a month across forms"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "The terms ask for written notice 30 days before the next billing period: cancel well ahead of renewal",
   "Only organization admins can manage the subscription plan",
   "Cancelling Fillout Forms doesn't cancel a Zite Apps subscription: cancel it separately",
   "You can't remove your payment method yourself; Fillout support can",
   "Seats aren't charged, so removing teammates doesn't lower the bill",
   "Deleting the organization needs the Free plan and an empty account, and can't be undone: export responses first",
   "An annual plan can only switch to monthly after the current annual subscription ends",
   "On a trial with a card added, the account upgrades automatically when the trial ends unless you opt out before then"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.fillout.com/help/billing-and-payments",
   "title": "Review your plan",
   "publisher": "vendor",
   "quote": "Click your Account name on the upper left corner of your dashboard followed by Settings, then navigate to Billing & usage.",
   "supports": "where billing settings are"
  },
  {
   "id": "s2",
   "url": "https://www.fillout.com/help/cancel-plan",
   "title": "Cancel Fillout Plan",
   "publisher": "vendor",
   "quote": "Navigate to subscription in settings, then click Cancel.",
   "supports": "the cancel step"
  },
  {
   "id": "s3",
   "url": "https://www.fillout.com/help/cancel-plan",
   "title": "Cancel Fillout Plan",
   "publisher": "vendor",
   "quote": "Your current plan will remain active until your next subscription or renewal date.",
   "supports": "when access ends"
  },
  {
   "id": "s4",
   "url": "https://www.fillout.com/help/cancel-plan",
   "title": "Cancel Fillout Plan",
   "publisher": "vendor",
   "quote": "your plan will still remain active until December 31, 2026",
   "supports": "annual plans run to the end of the year"
  },
  {
   "id": "s5",
   "url": "https://www.fillout.com/help/cancel-plan",
   "title": "Cancel Fillout Plan",
   "publisher": "vendor",
   "quote": "automatically be downgraded to the Free tier",
   "supports": "the move to Free"
  },
  {
   "id": "s6",
   "url": "https://www.fillout.com/help/cancel-plan",
   "title": "Cancel Fillout Plan",
   "publisher": "vendor",
   "quote": "will not cancel your Zite Apps subscription",
   "supports": "Zite Apps is cancelled separately"
  },
  {
   "id": "s7",
   "url": "https://www.fillout.com/terms",
   "title": "Terms and Conditions",
   "publisher": "vendor",
   "quote": "notify us in writing of your intent to cancel your paid subscription at least 30 days prior to your next subscription billing period",
   "supports": "the 30-day notice"
  },
  {
   "id": "s8",
   "url": "https://www.fillout.com/terms",
   "title": "Terms and Conditions",
   "publisher": "vendor",
   "quote": "your paid subscription will be automatically renewed and the payment method on file with your Account will be automatically charged",
   "supports": "automatic renewal"
  },
  {
   "id": "s9",
   "url": "https://www.fillout.com/help/refund-policy",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "If you cancel your plan within the first month of a monthly or annual subscription, you may request a full refund",
   "supports": "the first-month refund"
  },
  {
   "id": "s10",
   "url": "https://www.fillout.com/help/refund-policy",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "You can request a full refund within 14 days of a charge for upgrades and subscription renewals",
   "supports": "the 14-day refund for upgrades and renewals"
  },
  {
   "id": "s11",
   "url": "https://www.fillout.com/help/refund-policy",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "If a refund is requested after 14 days, it will not be returned to your original payment method and will instead be issued as account credit",
   "supports": "later refunds as credit"
  },
  {
   "id": "s12",
   "url": "https://www.fillout.com/help/refund-policy",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "Outside the situations described above, or in cases of significant usage, all charges are final",
   "supports": "otherwise charges are final"
  },
  {
   "id": "s13",
   "url": "https://www.fillout.com/terms",
   "title": "Terms and Conditions",
   "publisher": "vendor",
   "quote": "You may terminate your Account in accordance with your selected subscription plan through your account settings or by sending us an email at support@fillout.com",
   "supports": "cancelling in settings or by email"
  },
  {
   "id": "s14",
   "url": "https://www.fillout.com/help/delete-user-account",
   "title": "Delete your Fillout account",
   "publisher": "vendor",
   "quote": "Only admins on the Free Forms & Apps plans can delete organizations.",
   "supports": "who can delete, and the Free plan requirement"
  },
  {
   "id": "s15",
   "url": "https://www.fillout.com/help/delete-user-account",
   "title": "Delete your Fillout account",
   "publisher": "vendor",
   "quote": "you need to remove all forms, apps, and databases",
   "supports": "the account must be emptied first"
  },
  {
   "id": "s16",
   "url": "https://www.fillout.com/help/delete-user-account",
   "title": "Delete your Fillout account",
   "publisher": "vendor",
   "quote": "Go to account settings",
   "supports": "the settings step"
  },
  {
   "id": "s17",
   "url": "https://www.fillout.com/help/delete-user-account",
   "title": "Delete your Fillout account",
   "publisher": "vendor",
   "quote": "DELETE ORGANIZATION",
   "supports": "the confirmation text"
  },
  {
   "id": "s18",
   "url": "https://www.fillout.com/help/delete-user-account",
   "title": "Delete your Fillout account",
   "publisher": "vendor",
   "quote": "Deleting your Fillout account cannot be undone.",
   "supports": "deletion is permanent"
  },
  {
   "id": "s19",
   "url": "https://www.fillout.com/help/delete-user-account",
   "title": "Delete your Fillout account",
   "publisher": "vendor",
   "quote": "workspaces, forms, respondent submissions, collaborators' forms",
   "supports": "what deletion removes"
  },
  {
   "id": "s20",
   "url": "https://www.fillout.com/help/delete-user-account",
   "title": "Delete your Fillout account",
   "publisher": "vendor",
   "quote": "Delete all forms, apps, and databases",
   "supports": "the emptying step"
  },
  {
   "id": "s21",
   "url": "https://www.fillout.com/help/cancel-plan",
   "title": "Cancel Fillout Plan",
   "publisher": "vendor",
   "quote": "You can still view previously created forms and submissions",
   "supports": "forms and submissions stay viewable"
  },
  {
   "id": "s22",
   "url": "https://www.fillout.com/help/cancel-plan",
   "title": "Cancel Fillout Plan",
   "publisher": "vendor",
   "quote": "You can still edit forms, but without paid add-ons or premium features",
   "supports": "editing on the Free tier"
  },
  {
   "id": "s23",
   "url": "https://www.fillout.com/help/cancel-plan",
   "title": "Cancel Fillout Plan",
   "publisher": "vendor",
   "quote": "1,000 responses per month across forms",
   "supports": "the Free tier response limit"
  },
  {
   "id": "s24",
   "url": "https://www.fillout.com/help/billing-and-payments",
   "title": "Review your plan",
   "publisher": "vendor",
   "quote": "Downgrades take effect at the end of your billing cycle",
   "supports": "when downgrades apply"
  },
  {
   "id": "s25",
   "url": "https://www.fillout.com/help/pricing-discounts",
   "title": "Pricing discounts",
   "publisher": "vendor",
   "quote": "non-profits, students and educational institutions",
   "supports": "who gets a discount"
  },
  {
   "id": "s26",
   "url": "https://www.fillout.com/help/pricing-discounts",
   "title": "Pricing discounts",
   "publisher": "vendor",
   "quote": "within 48 hours",
   "supports": "the reply time"
  },
  {
   "id": "s27",
   "url": "https://www.fillout.com/help/pricing-discounts",
   "title": "Pricing discounts",
   "publisher": "vendor",
   "quote": "Add promotion code",
   "supports": "applying the discount code"
  },
  {
   "id": "s28",
   "url": "https://www.fillout.com/help/view-responses",
   "title": "View form responses",
   "publisher": "vendor",
   "quote": "Click the download icon in the top right to export all of your responses in a formatted CSV respective of the filters.",
   "supports": "exporting responses"
  },
  {
   "id": "s29",
   "url": "https://www.fillout.com/help/billing-and-payments",
   "title": "Review your plan",
   "publisher": "vendor",
   "quote": "Click an invoice under Invoice History.",
   "supports": "downloading invoices"
  },
  {
   "id": "s30",
   "url": "https://www.fillout.com/help/billing-and-payments",
   "title": "Review your plan",
   "publisher": "vendor",
   "quote": "There isn't currently a way to change or remove your payment method yourself.",
   "supports": "payment methods are removed by support"
  },
  {
   "id": "s31",
   "url": "https://www.fillout.com/help/billing-and-payments",
   "title": "Review your plan",
   "publisher": "vendor",
   "quote": "Fillout doesn't charge per seat, so you can invite your entire organization at no additional cost.",
   "supports": "no per-seat charges"
  },
  {
   "id": "s32",
   "url": "https://www.fillout.com/help/billing-and-payments",
   "title": "Review your plan",
   "publisher": "vendor",
   "quote": "If you're on an annual plan, you can switch to a monthly plan after your current annual subscription ends.",
   "supports": "annual-to-monthly switching"
  },
  {
   "id": "s33",
   "url": "https://www.fillout.com/help/cancel-plan",
   "title": "Cancel Fillout Plan",
   "publisher": "vendor",
   "quote": "If you upgrade again, partial submissions will reappear, but only submissions collected from that point forward will be stored.",
   "supports": "partial submissions after downgrading"
  },
  {
   "id": "s34",
   "url": "https://www.fillout.com/help/cancel-plan",
   "title": "Cancel Fillout Plan",
   "publisher": "vendor",
   "quote": "may be paused or limited",
   "supports": "integrations after downgrading"
  },
  {
   "id": "s35",
   "url": "https://www.fillout.com/help/cancel-plan",
   "title": "Cancel Fillout Plan",
   "publisher": "vendor",
   "quote": "automated emails that send response summaries",
   "supports": "email notifications after downgrading"
  },
  {
   "id": "s36",
   "url": "https://www.fillout.com/help/cancel-plan",
   "title": "Cancel Fillout Plan",
   "publisher": "vendor",
   "quote": "Premium features are no longer accessible",
   "supports": "premium features end"
  },
  {
   "id": "s37",
   "url": "https://www.fillout.com/terms",
   "title": "Terms and Conditions",
   "publisher": "vendor",
   "quote": "Once your account information and account settings are removed, you will not be able to recover this data from your Account",
   "supports": "removed data can't be recovered"
  },
  {
   "id": "s38",
   "url": "https://www.fillout.com/terms",
   "title": "Terms and Conditions",
   "publisher": "vendor",
   "quote": "we reserve the right to remove your account information along with any account settings from our servers with NO liability or notice to you.",
   "supports": "Fillout may remove account data"
  },
  {
   "id": "s39",
   "url": "https://www.fillout.com/help/refund-policy",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "provided your account usage was minimal",
   "supports": "the usage condition on refunds"
  },
  {
   "id": "s40",
   "url": "https://www.fillout.com/help/billing-and-payments",
   "title": "Review your plan",
   "publisher": "vendor",
   "quote": "Only organization admins can view and manage the subscription plan.",
   "supports": "who can cancel"
  },
  {
   "id": "s41",
   "url": "https://www.fillout.com/help/billing-and-payments",
   "title": "Review your plan",
   "publisher": "vendor",
   "quote": "Enterprise customers can pay via wire transfers, purchase orders (POs), invoice payments, and ACH.",
   "supports": "Enterprise billing methods"
  },
  {
   "id": "s42",
   "url": "https://www.fillout.com/help/refund-policy",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "If you add a credit card during your Fillout forms trial, your account will automatically upgrade at the end of your trial unless you opt out.",
   "supports": "trial auto-upgrade"
  },
  {
   "id": "s43",
   "url": "https://www.fillout.com/help/refund-policy",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "You can opt out of the auto-upgrade at any time before the end of the trial, and you will not be charged.",
   "supports": "opting out of the trial upgrade"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "Fillout's help center doesn't mention the 30-day written notice in its terms; whether cancelling in settings less than 30 days before renewal still avoids the next charge isn't stated",
   "Fillout's pricing page, with current plan prices and any annual discount, isn't confirmed here"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-06",
   "result": "fixed",
   "notes": [
    "Re-read Fillout's cancel, billing, refund, discount, account-deletion and response-export help pages and the Terms; every route, refund, notice and export fact confirmed",
    "Who can cancel: only organization admins can view and manage the subscription plan",
    "Email route: Enterprise plans can also be paid by wire, PO, invoice or ACH",
    "Tip added: a trial with a card added upgrades automatically at the end unless you opt out",
    "Start link: Fillout's cancel article itself links the billing settings on app.zite.com"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/fillout",
 "json": "https://stackcut.io/exits/fillout.json",
 "evidence": {
  "packet_revision": "ec39331de2fd9a7952a680246af05d5e2ab791d67866ce56bacdfab1bfc9b81a",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "fillout--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "fillout--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "fillout--direct-web--r3",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}