{
 "id": "figma",
 "name": "Figma",
 "category": "design_creative",
 "website": "https://www.figma.com",
 "domains": [
  "figma.com"
 ],
 "summary": "A team admin or owner cancels Figma Professional under the team's Admin, Settings, Cancel plan, with a reason. Features last until the billing period ends; then the team drops to the free Starter plan, where files over its limits can't be edited. No refunds. Organization and Enterprise plans: contact support.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Professional plan teams (monthly or annual) paid by card to Figma",
   "who": "Team admins or owners",
   "method": "self_serve",
   "start_url": "https://www.figma.com",
   "steps": [
    {
     "do": "In the browser or Figma desktop app, find the Professional team in the file browser sidebar and click Admin",
     "expect": "Settings"
    },
    {
     "do": "Select the Settings tab and, in the Plan section, click Cancel plan",
     "expect": "a request for a cancellation reason"
    },
    {
     "do": "Select the most appropriate reason and click Cancel plan",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You keep all Professional features until the end of the current billing period; then Figma downgrades the team to a free Starter team",
   "notice": "Cancel before the end of the current subscription term to stop the next renewal",
   "refund": "Payments for Figma subscriptions are non-refundable",
   "fees": "Seats added before the downgrade are prorated on the last invoice",
   "source_ids": [
    "f1",
    "f3",
    "f4",
    "f5",
    "f6",
    "f7",
    "f13",
    "f20"
   ]
  },
  {
   "channel": "sales_contract",
   "applies_to": "Organization and Enterprise plans",
   "who": "Organization admins",
   "method": "form",
   "start_url": "https://help.figma.com/hc/en-us/requests/new",
   "steps": [
    {
     "do": "Open Figma's support request page and ask support to downgrade or cancel the Organization or Enterprise plan",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": "Payments for Figma subscriptions are non-refundable",
   "fees": null,
   "source_ids": [
    "f2",
    "f8",
    "f7"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Let the team drop to the free Starter plan: 3 Figma Design and Figma Sites files in a folder, 3 files each for FigJam and Figma Slides, and one folder",
   "evidence": "documented",
   "source_ids": [
    "f16",
    "f17"
   ]
  },
  {
   "type": "seat_reduction",
   "what": "Keep Professional with fewer seats: set a lower seat count for the next renewal (seats already bought can't be decreased mid-term)",
   "evidence": "documented",
   "source_ids": [
    "f14",
    "f21"
   ]
  },
  {
   "type": "student_or_nonprofit",
   "what": "Figma for Education gives verified students and educators free access (Professional plan for higher education, bootcamps and secondary schools)",
   "evidence": "documented",
   "source_ids": [
    "f15"
   ]
  }
 ],
 "export": [
  {
   "data": "Account invoices",
   "how": "Download copies of your account invoices before the downgrade",
   "format": null,
   "limits": null,
   "source_ids": [
    "f12"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current billing period",
  "data_kept": "The account is not deleted and files stay, but teams over the Starter limits can't edit files until they are moved into allowed folders, drafts or another team",
  "you_lose": [
   "Professional plan features",
   "Published Figma Sites (unpublished on downgrade)",
   "Custom domains on published Figma Make apps (the figma.site address stays)"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "Figma asks for a cancellation reason before the final Cancel plan",
  "tips": [
   "Downgrading or cancelling does not delete the Figma account",
   "Before the downgrade, move files into one folder, remove extra folders, and move extra files to drafts or another team so you can keep editing",
   "To delete a team, cancel its Professional plan first"
  ]
 },
 "sources": [
  {
   "id": "f1",
   "url": "https://help.figma.com/hc/en-us/articles/360046216313-Upgrade-or-downgrade-your-plan",
   "title": "Upgrade or downgrade your plan",
   "publisher": "vendor",
   "quote": "Team admins or owners can upgrade or downgrade a Professional team",
   "supports": "who can cancel Professional"
  },
  {
   "id": "f2",
   "url": "https://help.figma.com/hc/en-us/articles/360046216313-Upgrade-or-downgrade-your-plan",
   "title": "Upgrade or downgrade your plan",
   "publisher": "vendor",
   "quote": "Organization admins can cancel an Organization plan",
   "supports": "who can cancel Organization"
  },
  {
   "id": "f3",
   "url": "https://help.figma.com/hc/en-us/articles/360046216313-Upgrade-or-downgrade-your-plan",
   "title": "Upgrade or downgrade your plan",
   "publisher": "vendor",
   "quote": "Click Admin. Select the Settings tab. In the Plan section, click Cancel plan.",
   "supports": "the cancel steps"
  },
  {
   "id": "f4",
   "url": "https://help.figma.com/hc/en-us/articles/360046216313-Upgrade-or-downgrade-your-plan",
   "title": "Upgrade or downgrade your plan",
   "publisher": "vendor",
   "quote": "Figma will ask you for a cancellation reason. Select the most appropriate reason and click Cancel plan.",
   "supports": "the reason step and final step"
  },
  {
   "id": "f5",
   "url": "https://help.figma.com/hc/en-us/articles/360046216313-Upgrade-or-downgrade-your-plan",
   "title": "Upgrade or downgrade your plan",
   "publisher": "vendor",
   "quote": "At the end of your billing period, Figma will downgrade your team to a free Starter team.",
   "supports": "what happens at the end of the period"
  },
  {
   "id": "f6",
   "url": "https://help.figma.com/hc/en-us/articles/360046216313-Upgrade-or-downgrade-your-plan",
   "title": "Upgrade or downgrade your plan",
   "publisher": "vendor",
   "quote": "You'll have access to all Professional plan features until the end of the current billing period.",
   "supports": "when access ends"
  },
  {
   "id": "f7",
   "url": "https://help.figma.com/hc/en-us/articles/360046216313-Upgrade-or-downgrade-your-plan",
   "title": "Upgrade or downgrade your plan",
   "publisher": "vendor",
   "quote": "Payments for Figma subscriptions are non-refundable.",
   "supports": "the refund policy"
  },
  {
   "id": "f8",
   "url": "https://help.figma.com/hc/en-us/articles/360046216313-Upgrade-or-downgrade-your-plan",
   "title": "Upgrade or downgrade your plan",
   "publisher": "vendor",
   "quote": "To downgrade from the Organization or Enterprise plan, contact our support team.",
   "supports": "the Organization and Enterprise route"
  },
  {
   "id": "f9",
   "url": "https://help.figma.com/hc/en-us/articles/360046216313-Upgrade-or-downgrade-your-plan",
   "title": "Upgrade or downgrade your plan",
   "publisher": "vendor",
   "quote": "Downgrading or cancelling your subscription does not automatically delete your account.",
   "supports": "the account stays"
  },
  {
   "id": "f10",
   "url": "https://help.figma.com/hc/en-us/articles/360046216313-Upgrade-or-downgrade-your-plan",
   "title": "Upgrade or downgrade your plan",
   "publisher": "vendor",
   "quote": "If you have more than the allowed number of files in your team when you downgrade, Figma will prevent you from being able to edit your files.",
   "supports": "editing locks over the limits"
  },
  {
   "id": "f11",
   "url": "https://help.figma.com/hc/en-us/articles/360046216313-Upgrade-or-downgrade-your-plan",
   "title": "Upgrade or downgrade your plan",
   "publisher": "vendor",
   "quote": "Any published sites in Figma Sites will automatically get unpublished when you downgrade.",
   "supports": "sites are unpublished"
  },
  {
   "id": "f12",
   "url": "https://help.figma.com/hc/en-us/articles/360046216313-Upgrade-or-downgrade-your-plan",
   "title": "Upgrade or downgrade your plan",
   "publisher": "vendor",
   "quote": "Download copies of your account invoices",
   "supports": "what to download first"
  },
  {
   "id": "f13",
   "url": "https://help.figma.com/hc/en-us/articles/360046216313-Upgrade-or-downgrade-your-plan",
   "title": "Upgrade or downgrade your plan",
   "publisher": "vendor",
   "quote": "Any seats you add before your plan is downgraded will be prorated and reflected on your last invoice.",
   "supports": "prorated seats on the last invoice"
  },
  {
   "id": "f14",
   "url": "https://help.figma.com/hc/en-us/articles/360046216313-Upgrade-or-downgrade-your-plan",
   "title": "Upgrade or downgrade your plan",
   "publisher": "vendor",
   "quote": "You can choose how many seats to purchase at the time of upgrade, and adjust seat counts during each renewal period or while you're still subscribed.",
   "supports": "seat reduction"
  },
  {
   "id": "f15",
   "url": "https://help.figma.com/hc/en-us/articles/360041061214-Verify-your-eligibility-for-Figma-for-Education",
   "title": "Figma for Education",
   "publisher": "vendor",
   "quote": "Figma for Education provides free Figma access to students and educators.",
   "supports": "the education program"
  },
  {
   "id": "f16",
   "url": "https://help.figma.com/hc/en-us/articles/360046216313-Upgrade-or-downgrade-your-plan",
   "title": "Upgrade or downgrade your plan",
   "publisher": "vendor",
   "quote": "Cancelling your Professional plan subscription will downgrade your team to the free Starter plan.",
   "supports": "the free Starter plan"
  },
  {
   "id": "f17",
   "url": "https://help.figma.com/hc/en-us/articles/360046216313-Upgrade-or-downgrade-your-plan",
   "title": "Upgrade or downgrade your plan",
   "publisher": "vendor",
   "quote": "3 total Figma Design and Figma Sites files in a folder 3 files per each for FigJam and Figma Slides",
   "supports": "Starter plan file limits"
  },
  {
   "id": "f18",
   "url": "https://help.figma.com/hc/en-us/articles/360046216313-Upgrade-or-downgrade-your-plan",
   "title": "Upgrade or downgrade your plan",
   "publisher": "vendor",
   "quote": "Published apps in Figma Make will remain published and available at their figma.site subdomain, but any connected custom domain will be removed.",
   "supports": "Figma Make custom domains are removed"
  },
  {
   "id": "f19",
   "url": "https://help.figma.com/hc/en-us/articles/360046216313-Upgrade-or-downgrade-your-plan",
   "title": "Upgrade or downgrade your plan",
   "publisher": "vendor",
   "quote": "If you want to delete your team, you'll need to cancel your Professional plan subscription first.",
   "supports": "the delete-team tip"
  },
  {
   "id": "f20",
   "url": "https://www.figma.com/legal/tos/",
   "title": "Figma Terms of Service",
   "publisher": "vendor",
   "quote": "Customer may elect not to renew a subscription by giving notice of cancellation to Figma before the end of the current subscription term.",
   "supports": "cancel before the term ends to stop renewal"
  },
  {
   "id": "f21",
   "url": "https://www.figma.com/legal/tos/",
   "title": "Figma Terms of Service",
   "publisher": "vendor",
   "quote": "fees paid are non-refundable and quantities purchased cannot be decreased during the relevant subscription term.",
   "supports": "seats can't be decreased mid-term"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "How to confirm a cancellation (email or status) is not described",
   "The help page gives menu steps from the file browser at figma.com, not a direct link to team settings",
   "Notice periods and terms for Organization and Enterprise contracts are not on the help page",
   "Apple App Store and Google Play billing are not documented for Figma plans"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Added the renewal notice (cancel before the term ends) from the Terms of Service",
    "Organization/Enterprise step now points to the support request page only; the in-app help widget isn't on the help page",
    "Seat reduction now says seats can't be decreased mid-term, per the Terms of Service"
   ]
  }
 },
 "delete_account": {
  "url": "https://www.figma.com/",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "stackcut": {
  "vendor_id": "figma",
  "name": "Figma",
  "recipes": [
   {
    "id": "replace-figma",
    "title": "UI design",
    "best_year_one_net": 48
   }
  ]
 },
 "page": "https://stackcut.io/cancel/figma",
 "json": "https://stackcut.io/exits/figma.json",
 "localized": [
  {
   "language": "ja",
   "market": "JP",
   "title": "Figmaの解約方法（プランのキャンセル）",
   "page": "https://stackcut.io/ja/cancel/figma",
   "checked_on": "2026-10-05"
  }
 ],
 "evidence": {
  "packet_revision": "38d3e0c5c55ace833e28580f945cbcc60c605bf3d2278dc58aced73348331441",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "figma--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "figma--sales-contract--r2",
    "channel": "sales_contract",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}