{
 "id": "fathom",
 "name": "Fathom",
 "category": "communication",
 "website": "https://www.fathom.ai",
 "domains": [
  "fathom.ai",
  "fathom.video"
 ],
 "summary": "Individual Premium: in Settings, under Premium Features, click Downgrade to Free, then Cancel Plan, before the renewal date. Gotcha: Team plans can't be cancelled in the app; email success@fathom.video. Fees are non-refundable, and transcripts can only be copied, not downloaded.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Premium (individual)",
   "applies_to": "Individual Fathom Premium plans",
   "who": "The account holder",
   "method": "self_serve",
   "start_url": "https://fathom.video/manage_subscription/billing",
   "steps": [
    {
     "do": "Log in to Fathom and open Settings",
     "expect": "Premium Features"
    },
    {
     "do": "Scroll down to Premium Features and click Downgrade to Free (or go straight to the billing management page)",
     "expect": "Cancel Plan"
    },
    {
     "do": "Click Cancel Plan to complete the downgrade",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The subscription ends at the end of the billing period, no further charges are attempted, and the account moves to the Free plan",
   "notice": "Cancel before the renewal date: plans renew automatically each month or year, as chosen",
   "refund": "All fees are non-refundable",
   "fees": null,
   "source_ids": [
    "fa1",
    "fa2",
    "fa3",
    "fa4",
    "fa5",
    "fa6",
    "fa7",
    "fa8",
    "fa25",
    "fa29"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Team plans",
   "applies_to": "Fathom Team plan subscriptions",
   "who": "A Team Admin (only Team Admins can view and manage the team's billing), by email",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Email success@fathom.video and ask to cancel the Team plan subscription, before the renewal date",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You keep subscription benefits until the end of the Subscription Term; the team account then becomes inactive, and team-wide recordings and insights can't be opened until it is reactivated",
   "notice": "Cancel before the renewal date",
   "refund": "All fees are non-refundable",
   "fees": null,
   "source_ids": [
    "fa9",
    "fa10",
    "fa7",
    "fa8",
    "fa26",
    "fa27",
    "fa28"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "The Free plan keeps unlimited recordings, storage and transcriptions, with advanced summaries for your first 5 calls each month",
   "evidence": "documented",
   "source_ids": [
    "fa11",
    "fa12",
    "fa13"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Annual billing costs less than monthly (the pricing page says save 25%+)",
   "evidence": "documented",
   "source_ids": [
    "fa14"
   ]
  }
 ],
 "export": [
  {
   "data": "Meeting recordings",
   "how": "On the Fathom Dashboard, select the meeting, click the three dots and select Download Video",
   "format": "MP4",
   "limits": "To download a call someone shared with you, you need standard or admin access from the call owner",
   "source_ids": [
    "fa15",
    "fa16",
    "fa17",
    "fa24"
   ]
  },
  {
   "data": "Transcripts",
   "how": "Open a recorded call and click Copy Transcript above the transcript; paste it elsewhere",
   "format": "Text copied to the clipboard",
   "limits": "Transcripts can't be downloaded directly",
   "source_ids": [
    "fa18",
    "fa19"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the billing period",
  "data_kept": "Recordings and storage stay unlimited on the Free plan. Removing the app doesn't delete your content; after you delete your account, copies may persist in database backups for up to 30 days",
  "you_lose": [
   "Unlimited advanced AI summaries (Free includes them for the first 5 calls each month)",
   "Premium features such as AI Action Items, AI Follow-Up Emails and custom AI summaries",
   "Team plans: team-wide recordings and insights (Team Calls) once the team account is inactive, until it's reactivated"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Team plans can't be cancelled in Settings: email success@fathom.video",
   "Cancel before the renewal date (monthly or annual); fees are non-refundable",
   "Uninstalling the Fathom app doesn't cancel or delete anything: Fathom keeps your content until you delete your account",
   "Transcripts can't be downloaded: copy them with Copy Transcript before you leave",
   "Download recordings (MP4) from the Dashboard one meeting at a time",
   "To end an individual plan immediately instead of at the end of the period, email help@fathom.video",
   "Before cancelling a Team plan, download the recordings you need: an inactive team account can't open team-wide recordings"
  ]
 },
 "sources": [
  {
   "id": "fa1",
   "url": "https://help.fathom.video/en/articles/5290753",
   "title": "How to Cancel your Individual Account Plan in Fathom (Fathom Premium)",
   "publisher": "vendor",
   "quote": "Log in to your Fathom account and head to Settings",
   "supports": "where the flow starts"
  },
  {
   "id": "fa2",
   "url": "https://help.fathom.video/en/articles/5290753",
   "title": "How to Cancel your Individual Account Plan in Fathom (Fathom Premium)",
   "publisher": "vendor",
   "quote": "Scroll down to Premium Features",
   "supports": "the Premium Features section"
  },
  {
   "id": "fa3",
   "url": "https://help.fathom.video/en/articles/5290753",
   "title": "How to Cancel your Individual Account Plan in Fathom (Fathom Premium)",
   "publisher": "vendor",
   "quote": "Click \"Downgrade to Free\" or go directly to https://fathom.video/manage_subscription/billing",
   "supports": "the Downgrade to Free step and the billing page"
  },
  {
   "id": "fa4",
   "url": "https://help.fathom.video/en/articles/5290753",
   "title": "How to Cancel your Individual Account Plan in Fathom (Fathom Premium)",
   "publisher": "vendor",
   "quote": "Click \"Cancel Plan\" to complete the downgrade",
   "supports": "the final step"
  },
  {
   "id": "fa5",
   "url": "https://help.fathom.video/en/articles/5290753",
   "title": "How to Cancel your Individual Account Plan in Fathom (Fathom Premium)",
   "publisher": "vendor",
   "quote": "Your subscription ends at the end of the billing date, and no further charges will be attempted.",
   "supports": "when cancelling takes effect"
  },
  {
   "id": "fa6",
   "url": "https://www.fathom.ai/terms",
   "title": "Fathom Terms of Service",
   "publisher": "vendor",
   "quote": "then your paid subscription will continue to automatically renew at the end of each monthly period",
   "supports": "auto-renewal"
  },
  {
   "id": "fa7",
   "url": "https://www.fathom.ai/terms",
   "title": "Fathom Terms of Service",
   "publisher": "vendor",
   "quote": "You may cancel your subscription, without penalty or obligation, at any time prior to the applicable monthly renewal date.",
   "supports": "cancel before the renewal date"
  },
  {
   "id": "fa8",
   "url": "https://www.fathom.ai/terms",
   "title": "Fathom Terms of Service",
   "publisher": "vendor",
   "quote": "All fees are non-refundable exclusive of any applicable taxes, which you are responsible for.",
   "supports": "no refunds"
  },
  {
   "id": "fa9",
   "url": "https://help.fathom.video/en/articles/5290753",
   "title": "How to Cancel your Individual Account Plan in Fathom (Fathom Premium)",
   "publisher": "vendor",
   "quote": "If you need to cancel your Team plan subscription, please reach out to success@fathom.video",
   "supports": "the Team plan route"
  },
  {
   "id": "fa10",
   "url": "https://www.fathom.ai/terms",
   "title": "Fathom Terms of Service",
   "publisher": "vendor",
   "quote": "If you cancel your paid subscription, including a Team Account, you will continue to have access to your subscription benefits until the end of your Subscription Term",
   "supports": "access until the end of the term, including Team Accounts"
  },
  {
   "id": "fa11",
   "url": "https://help.fathom.video/en/articles/5290881",
   "title": "Free vs. Premium for Individuals: What's the Difference?",
   "publisher": "vendor",
   "quote": "Unlimited recordings & storage",
   "supports": "what the Free plan keeps"
  },
  {
   "id": "fa12",
   "url": "https://help.fathom.video/en/articles/5290881",
   "title": "Free vs. Premium for Individuals: What's the Difference?",
   "publisher": "vendor",
   "quote": "Advanced summaries for your first 5 calls each month",
   "supports": "the Free plan's summary limit"
  },
  {
   "id": "fa13",
   "url": "https://www.fathom.ai/pricing",
   "title": "Fathom pricing",
   "publisher": "vendor",
   "quote": "Unlimited recordings + transcriptions",
   "supports": "the Free plan on the pricing page"
  },
  {
   "id": "fa14",
   "url": "https://www.fathom.ai/pricing",
   "title": "Fathom pricing",
   "publisher": "vendor",
   "quote": "(save 25%+)",
   "supports": "annual billing savings"
  },
  {
   "id": "fa15",
   "url": "https://help.fathom.video/en/articles/7974977",
   "title": "Downloading the Recording",
   "publisher": "vendor",
   "quote": "Go to your Fathom Dashboard and select the meeting you want to download.",
   "supports": "where downloads start"
  },
  {
   "id": "fa16",
   "url": "https://help.fathom.video/en/articles/7974977",
   "title": "Downloading the Recording",
   "publisher": "vendor",
   "quote": "Click on the three dots and select \"Download Video.\"",
   "supports": "the Download Video step"
  },
  {
   "id": "fa17",
   "url": "https://help.fathom.video/en/articles/7974977",
   "title": "Downloading the Recording",
   "publisher": "vendor",
   "quote": "Currently, you can download your recordings in MP4 format",
   "supports": "the recording format"
  },
  {
   "id": "fa18",
   "url": "https://help.fathom.video/en/articles/296000",
   "title": "Get a copy of your transcript",
   "publisher": "vendor",
   "quote": "Click that button, and Fathom will copy the transcript to your clipboard.",
   "supports": "how to copy a transcript"
  },
  {
   "id": "fa19",
   "url": "https://help.fathom.video/en/articles/296000",
   "title": "Get a copy of your transcript",
   "publisher": "vendor",
   "quote": "transcripts can't be downloaded directly",
   "supports": "transcripts can't be downloaded"
  },
  {
   "id": "fa20",
   "url": "https://www.fathom.ai/terms",
   "title": "Fathom Terms of Service",
   "publisher": "vendor",
   "quote": "copies of your User Content may persist in database backups for up to 30 days.",
   "supports": "backup retention after deletion"
  },
  {
   "id": "fa21",
   "url": "https://www.fathom.ai/terms",
   "title": "Fathom Terms of Service",
   "publisher": "vendor",
   "quote": "When you uninstall or otherwise remove the Service from your device, we will still retain User Content unless you delete your account",
   "supports": "uninstalling doesn't delete content"
  },
  {
   "id": "fa22",
   "url": "https://help.fathom.video/en/articles/5290881",
   "title": "Free vs. Premium for Individuals: What's the Difference?",
   "publisher": "vendor",
   "quote": "AI Action Items, AI Follow-Up Emails, custom AI summaries, and the 'Ask Fathom' feature",
   "supports": "Premium features lost on Free"
  },
  {
   "id": "fa23",
   "url": "https://help.fathom.video/en/articles/5290881",
   "title": "Free vs. Premium for Individuals: What's the Difference?",
   "publisher": "vendor",
   "quote": "Unlimited advanced AI summaries for all your meetings",
   "supports": "what Premium adds"
  },
  {
   "id": "fa24",
   "url": "https://help.fathom.video/en/articles/7974977",
   "title": "Downloading the Recording",
   "publisher": "vendor",
   "quote": "To download a shared call, you'll need to have standard or admin access granted by the call owner.",
   "supports": "access needed to download shared calls"
  },
  {
   "id": "fa25",
   "url": "https://www.fathom.ai/terms",
   "title": "Fathom Terms of Service",
   "publisher": "vendor",
   "quote": "your subscription will be automatically renewed on a monthly or annual basis as you select",
   "supports": "plans renew monthly or annually, as chosen"
  },
  {
   "id": "fa26",
   "url": "https://help.fathom.video/en/articles/5986369",
   "title": "Viewing Team Edition Billing Information",
   "publisher": "vendor",
   "quote": "Only Team Admins can view and manage your team's billing details.",
   "supports": "who manages team billing"
  },
  {
   "id": "fa27",
   "url": "https://help.fathom.video/en/articles/9540801",
   "title": "What Happens When a Team Account Becomes Inactive",
   "publisher": "vendor",
   "quote": "The team requested cancellation",
   "supports": "a cancelled team account becomes inactive"
  },
  {
   "id": "fa28",
   "url": "https://help.fathom.video/en/articles/9540801",
   "title": "What Happens When a Team Account Becomes Inactive",
   "publisher": "vendor",
   "quote": "You will not be able to access team-wide recordings or insights until the account is restored.",
   "supports": "what an inactive team loses"
  },
  {
   "id": "fa29",
   "url": "https://help.fathom.video/en/articles/5290753",
   "title": "How to Cancel your Individual Account Plan in Fathom (Fathom Premium)",
   "publisher": "vendor",
   "quote": "If you need to cancel your plan immediately, please contact us at help@fathom.video.",
   "supports": "cancelling immediately by email"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "No help article covers cancelling Business or Enterprise plans, what removing team members does to the bill, or deleting an account (the Teams Pricing Plans and FAQs sections were read)",
   "The Team route rests on one sentence (email success@fathom.video); what Fathom asks for and how it confirms are not documented",
   "Whether Fathom's mobile app sells subscriptions through Apple or Google isn't documented on the pages read, so there are no app store routes",
   "Whether a download of a recording needs a paid plan isn't stated"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "partial",
   "notes": [
    "Terms: plans renew monthly or annually as chosen; notice, summary and tips now say 'before the renewal date'",
    "Team route: only Team Admins manage billing; after cancelling, the team account goes inactive and team-wide recordings are locked until reactivated",
    "Added the documented immediate-cancel option (email help@fathom.video)",
    "Read the Teams Pricing Plans and FAQs lists: no article on cancelling Business or Enterprise plans, so the packet stays partial"
   ]
  }
 },
 "stackcut": {
  "vendor_id": "fathom",
  "name": "Fathom",
  "recipes": [
   {
    "id": "replace-fathom",
    "title": "AI meeting notes",
    "best_year_one_net": 216
   }
  ]
 },
 "page": "https://stackcut.io/cancel/fathom",
 "json": "https://stackcut.io/exits/fathom.json",
 "evidence": {
  "packet_revision": "fce479f97b10d290557ecb90766246a1c7116ba1693b233aa4923aa5e2ddb50f",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "fathom--direct-web--r1",
    "channel": "direct_web",
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    "freshness": {
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     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "fathom--direct-web--r2",
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    "freshness": {
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     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}