{
 "id": "famewall",
 "name": "Famewall",
 "category": "marketing_sales",
 "website": "https://famewall.io",
 "domains": [
  "famewall.io"
 ],
 "summary": "Only the account owner can cancel: profile picture, Billing, then Cancel subscription in the Cancellation card. The paid plan runs to the end of the period you paid for, then moves to Free: widgets are unpublished and collection pages close. The terms say sales are final.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Cancel on the Billing page",
   "applies_to": "Standard, Professional, Business and Agency plans, billed monthly or yearly",
   "who": "The account owner; team members see Managed by your team admin and must ask the owner",
   "method": "self_serve",
   "start_url": "https://app.famewall.io/",
   "steps": [
    {
     "do": "Sign in, click your profile picture at the top right of the dashboard and choose Billing",
     "expect": null
    },
    {
     "do": "In the Cancellation card, click Cancel subscription",
     "expect": "A few alternatives, such as switching to yearly billing or a smaller plan"
    },
    {
     "do": "Click No thanks, continue to cancel",
     "expect": "A question about why you're cancelling"
    },
    {
     "do": "Choose a reason, then click Cancel my plan",
     "expect": "Your cancellation is scheduled"
    }
   ],
   "confirm_by": "Your cancellation is scheduled on the Billing page, and a confirmation email",
   "effective": "Nothing changes until the end of the billing period you've paid for; then the account moves to the Free plan and Famewall stops charging",
   "notice": null,
   "refund": "The terms say the sale of product is final and refunds are not processed; the pricing FAQ says to write to contact@famewall.io if you're not satisfied and want a refund",
   "fees": null,
   "source_ids": [
    "s25",
    "s26",
    "s27",
    "s28",
    "s29",
    "s30",
    "s31",
    "s38",
    "s3",
    "s6",
    "s2"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Billing request by email",
   "applies_to": "Any paid plan, and refund requests",
   "who": "The account owner",
   "method": "email",
   "start_url": "https://famewall.io/support/",
   "steps": [
    {
     "do": "Email contact@famewall.io and ask to cancel your subscription (and for a refund, if you want one)",
     "expect": "A reply, usually within one business day"
    }
   ],
   "confirm_by": "A reply from Famewall support",
   "effective": "Not stated for email requests; a cancellation made on the Billing page keeps the paid plan until the end of the paid period",
   "notice": null,
   "refund": "The terms say sales are final and refunds are not processed; the pricing FAQ invites refund requests by email",
   "fees": null,
   "source_ids": [
    "s7",
    "s8",
    "s2",
    "s6",
    "s25"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "The Free plan costs $0 and allows 10 testimonials, 1 published wall and 1 team member. You reach it by cancelling; the account moves to it when the paid period ends",
   "evidence": "documented",
   "source_ids": [
    "s9",
    "s10",
    "s11",
    "s12",
    "s44",
    "s25"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Yearly billing saves 20%. Switch on Billing, then Change plan, then Bill Annually; the switch is charged right away, minus a credit for the unused part of your current plan, and starts a new billing period",
   "evidence": "documented",
   "source_ids": [
    "s13",
    "s39",
    "s40",
    "s41"
   ]
  },
  {
   "type": "downgrade",
   "what": "Move to a smaller plan (Standard is the cheapest paid plan, at $12 a month) on Billing, then Change plan. It takes effect immediately; the unused part of your current plan becomes a credit for future invoices, not a refund, and extra widgets, collection pages or videos are unpublished straight away",
   "evidence": "documented",
   "source_ids": [
    "s14",
    "s15",
    "s39",
    "s41",
    "s42",
    "s43"
   ]
  }
 ],
 "export": [
  {
   "data": "Video testimonials",
   "how": "For collected videos, open your testimonial wall, then the Collected Testimonials tab and the Collected Video Testimonials panel; for imported videos, use Download Video next to the video in My Testimonials",
   "format": null,
   "limits": "The Free plan hides video testimonials, so download them before the paid period ends",
   "source_ids": [
    "s16",
    "s17",
    "s34"
   ]
  },
  {
   "data": "Walls, testimonials and collected testimonials",
   "how": "Generate an API key under API in the app's sidebar, then fetch testimonials from each wall through the Famewall API",
   "format": "JSON",
   "limits": "The API needs the Standard plan or higher, so use it before cancelling",
   "source_ids": [
    "s18",
    "s19",
    "s20"
   ]
  },
  {
   "data": "Personal data Famewall holds about you",
   "how": "Ask Famewall at contact@famewall.io to transfer the data it collected to you",
   "format": null,
   "limits": "Under certain conditions, per the privacy policy",
   "source_ids": [
    "s21",
    "s23"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the billing period you've already paid for; then the account moves to the Free plan",
  "data_kept": "Nothing is deleted: walls, testimonials and settings stay in your account on the Free plan. Famewall doesn't publish a retention period, and its terms let it terminate an account and delete its content",
  "you_lose": [
   "Published widgets, which stop showing on your website",
   "Collection pages, which stop accepting testimonials",
   "Video testimonials (hidden) and all but 10 visible testimonials",
   "Removal of the \"Made with Famewall\" branding",
   "API access, which needs the Standard plan"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "Yes: after Cancel subscription, Famewall may show alternatives such as yearly billing or a smaller plan (click No thanks, continue to cancel), then asks for a reason before Cancel my plan",
  "tips": [
   "Only the account owner can cancel; team members see Managed by your team admin on the Billing page",
   "Changing plans can't reach the Free plan: to go free, cancel",
   "Before the paid period ends, Resume subscription in the yellow banner on Billing undoes the cancellation",
   "Download video testimonials, and pull testimonials through the API (Standard plan), before the paid period ends",
   "The terms say sales are final, but the pricing FAQ invites refund requests at contact@famewall.io"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://famewall.io/pricing/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "You can cancel your subscription anytime by clicking a button.",
   "supports": "cancelling in the app"
  },
  {
   "id": "s2",
   "url": "https://famewall.io/pricing/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "If you are not satisfied with the service and would like for a refund, please let us know at contact@famewall.io",
   "supports": "refund requests by email"
  },
  {
   "id": "s3",
   "url": "https://famewall.io/pricing/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "We will stop charging you immediately.",
   "supports": "no further charges after cancelling"
  },
  {
   "id": "s4",
   "url": "https://famewall.io/pricing/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "will not be deleted, but they will be unpublished and converted to the free plan automatically.",
   "supports": "widgets and Wall of Fame pages are unpublished and moved to Free"
  },
  {
   "id": "s6",
   "url": "https://tos.famewall.io/",
   "title": "Famewall Terms of Service",
   "publisher": "vendor",
   "quote": "Sale of product is final. Refunds are not processed.",
   "supports": "no refunds under the terms"
  },
  {
   "id": "s7",
   "url": "https://famewall.io/support/",
   "title": "Support",
   "publisher": "vendor",
   "quote": "Billing, account changes, security questionnaires, and privacy requests all go to the same address.",
   "supports": "billing and account changes by email"
  },
  {
   "id": "s8",
   "url": "https://famewall.io/support/",
   "title": "Support",
   "publisher": "vendor",
   "quote": "We usually reply within one business day.",
   "supports": "reply time"
  },
  {
   "id": "s9",
   "url": "https://famewall.io/pricing/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "$0 / Month",
   "supports": "the Free plan price"
  },
  {
   "id": "s10",
   "url": "https://famewall.io/pricing/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "10 Testimonials",
   "supports": "the Free plan testimonial limit"
  },
  {
   "id": "s11",
   "url": "https://famewall.io/pricing/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "1 Published Wall",
   "supports": "the Free plan wall limit"
  },
  {
   "id": "s12",
   "url": "https://famewall.io/pricing/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "1 Team Member",
   "supports": "the Free plan team limit"
  },
  {
   "id": "s13",
   "url": "https://famewall.io/pricing/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Annual plan saves 20%",
   "supports": "the yearly discount"
  },
  {
   "id": "s14",
   "url": "https://famewall.io/pricing/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Standard",
   "supports": "the Standard plan"
  },
  {
   "id": "s15",
   "url": "https://famewall.io/pricing/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "$12 / Month",
   "supports": "the Standard plan price"
  },
  {
   "id": "s16",
   "url": "https://docs.famewall.io/how-to-download-video-testimonials",
   "title": "How to download video testimonials?",
   "publisher": "vendor",
   "quote": "head over to your Testimonial wall -> Collected Testimonials Tab -> And then click on Collected Video Testimonials panel",
   "supports": "downloading collected videos"
  },
  {
   "id": "s17",
   "url": "https://docs.famewall.io/how-to-download-video-testimonials",
   "title": "How to download video testimonials?",
   "publisher": "vendor",
   "quote": "Download Video",
   "supports": "downloading imported videos"
  },
  {
   "id": "s18",
   "url": "https://docs.famewall.io/api-guide",
   "title": "API Guide",
   "publisher": "vendor",
   "quote": "Fetch testimonials from a wall",
   "supports": "exporting testimonials through the API"
  },
  {
   "id": "s19",
   "url": "https://docs.famewall.io/api-guide",
   "title": "API Guide",
   "publisher": "vendor",
   "quote": "Generate API Key",
   "supports": "getting an API key"
  },
  {
   "id": "s20",
   "url": "https://docs.famewall.io/api-guide",
   "title": "API Guide",
   "publisher": "vendor",
   "quote": "not on Standard plan",
   "supports": "the API needs the Standard plan"
  },
  {
   "id": "s21",
   "url": "https://privacy.famewall.io/",
   "title": "Famewall Privacy Policy",
   "publisher": "vendor",
   "quote": "You have the right to request that we transfer the data that we have collected directly to you, under certain conditions",
   "supports": "data portability requests"
  },
  {
   "id": "s22",
   "url": "https://tos.famewall.io/",
   "title": "Famewall Terms of Service",
   "publisher": "vendor",
   "quote": "We may terminate your membership, delete your Account and any content or information that you have posted on the Application.",
   "supports": "Famewall may delete accounts and content"
  },
  {
   "id": "s23",
   "url": "https://privacy.famewall.io/",
   "title": "Famewall Privacy Policy",
   "publisher": "vendor",
   "quote": "contact@famewall.io",
   "supports": "where privacy requests go"
  },
  {
   "id": "s24",
   "url": "https://privacy.famewall.io/",
   "title": "Famewall Privacy Policy",
   "publisher": "vendor",
   "quote": "request that we erase your personal data, under certain conditions",
   "supports": "erasure requests"
  },
  {
   "id": "s25",
   "url": "https://docs.famewall.io/account-team-and-billing/cancel-subscription",
   "title": "How to cancel your Famewall subscription (and what happens next)",
   "publisher": "vendor",
   "quote": "You can cancel your subscription yourself at any time. Your paid plan stays active until the end of the period you've already paid for.",
   "supports": "self-serve cancelling; paid plan runs to the end of the paid period"
  },
  {
   "id": "s26",
   "url": "https://docs.famewall.io/account-team-and-billing/cancel-subscription",
   "title": "How to cancel your Famewall subscription (and what happens next)",
   "publisher": "vendor",
   "quote": "Click your profile picture at the top right of the dashboard and choose Billing.",
   "supports": "where the flow starts"
  },
  {
   "id": "s27",
   "url": "https://docs.famewall.io/account-team-and-billing/cancel-subscription",
   "title": "How to cancel your Famewall subscription (and what happens next)",
   "publisher": "vendor",
   "quote": "In the Cancellation card, click Cancel subscription.",
   "supports": "the cancel button"
  },
  {
   "id": "s28",
   "url": "https://docs.famewall.io/account-team-and-billing/cancel-subscription",
   "title": "How to cancel your Famewall subscription (and what happens next)",
   "publisher": "vendor",
   "quote": "You may see a few alternatives, such as switching to yearly billing or a smaller plan.",
   "supports": "the offers shown before cancelling"
  },
  {
   "id": "s29",
   "url": "https://docs.famewall.io/account-team-and-billing/cancel-subscription",
   "title": "How to cancel your Famewall subscription (and what happens next)",
   "publisher": "vendor",
   "quote": "To go ahead with cancelling, click No thanks, continue to cancel.",
   "supports": "skipping the offers"
  },
  {
   "id": "s30",
   "url": "https://docs.famewall.io/account-team-and-billing/cancel-subscription",
   "title": "How to cancel your Famewall subscription (and what happens next)",
   "publisher": "vendor",
   "quote": "Click Cancel my plan.",
   "supports": "the final confirm"
  },
  {
   "id": "s31",
   "url": "https://docs.famewall.io/account-team-and-billing/cancel-subscription",
   "title": "How to cancel your Famewall subscription (and what happens next)",
   "publisher": "vendor",
   "quote": "You'll see Your cancellation is scheduled and get a confirmation email. Nothing changes until the end of your billing period.",
   "supports": "confirmation and timing"
  },
  {
   "id": "s32",
   "url": "https://docs.famewall.io/account-team-and-billing/cancel-subscription",
   "title": "How to cancel your Famewall subscription (and what happens next)",
   "publisher": "vendor",
   "quote": "Your widgets are unpublished, so they stop showing on your website.",
   "supports": "widgets unpublished at the end of the period"
  },
  {
   "id": "s33",
   "url": "https://docs.famewall.io/account-team-and-billing/cancel-subscription",
   "title": "How to cancel your Famewall subscription (and what happens next)",
   "publisher": "vendor",
   "quote": "Collection pages stop accepting testimonials.",
   "supports": "collection pages close on the Free plan"
  },
  {
   "id": "s34",
   "url": "https://docs.famewall.io/account-team-and-billing/cancel-subscription",
   "title": "How to cancel your Famewall subscription (and what happens next)",
   "publisher": "vendor",
   "quote": "Video testimonials are hidden, and only 10 testimonials stay visible.",
   "supports": "Free plan visibility limits"
  },
  {
   "id": "s35",
   "url": "https://docs.famewall.io/account-team-and-billing/cancel-subscription",
   "title": "How to cancel your Famewall subscription (and what happens next)",
   "publisher": "vendor",
   "quote": "\"Made with Famewall\" branding comes back.",
   "supports": "branding returns on the Free plan"
  },
  {
   "id": "s36",
   "url": "https://docs.famewall.io/account-team-and-billing/cancel-subscription",
   "title": "How to cancel your Famewall subscription (and what happens next)",
   "publisher": "vendor",
   "quote": "Nothing is deleted. Your walls, testimonials and settings stay in your account.",
   "supports": "data kept after cancelling"
  },
  {
   "id": "s37",
   "url": "https://docs.famewall.io/account-team-and-billing/cancel-subscription",
   "title": "How to cancel your Famewall subscription (and what happens next)",
   "publisher": "vendor",
   "quote": "Before the billing period ends, go to Billing and click Resume subscription in the yellow banner.",
   "supports": "undoing a cancellation"
  },
  {
   "id": "s38",
   "url": "https://docs.famewall.io/account-team-and-billing/cancel-subscription",
   "title": "How to cancel your Famewall subscription (and what happens next)",
   "publisher": "vendor",
   "quote": "Billing is managed by the account owner. Team members see Managed by your team admin with the owner's email address instead",
   "supports": "only the owner can cancel"
  },
  {
   "id": "s39",
   "url": "https://docs.famewall.io/account-team-and-billing/change-plan-or-billing-period",
   "title": "How to change your plan or switch between monthly and yearly billing",
   "publisher": "vendor",
   "quote": "Click Change plan. The pricing page opens.",
   "supports": "where plan changes start"
  },
  {
   "id": "s40",
   "url": "https://docs.famewall.io/account-team-and-billing/change-plan-or-billing-period",
   "title": "How to change your plan or switch between monthly and yearly billing",
   "publisher": "vendor",
   "quote": "Use the switch at the top to show Bill Monthly or Bill Annually prices.",
   "supports": "switching to yearly billing"
  },
  {
   "id": "s41",
   "url": "https://docs.famewall.io/account-team-and-billing/change-plan-or-billing-period",
   "title": "How to change your plan or switch between monthly and yearly billing",
   "publisher": "vendor",
   "quote": "Changes take effect immediately.",
   "supports": "plan changes are immediate"
  },
  {
   "id": "s42",
   "url": "https://docs.famewall.io/account-team-and-billing/change-plan-or-billing-period",
   "title": "How to change your plan or switch between monthly and yearly billing",
   "publisher": "vendor",
   "quote": "gives you a credit for the unused part of your current plan, which is used for your next invoices. It isn't refunded to your card.",
   "supports": "downgrade credit, not a refund"
  },
  {
   "id": "s43",
   "url": "https://docs.famewall.io/account-team-and-billing/change-plan-or-billing-period",
   "title": "How to change your plan or switch between monthly and yearly billing",
   "publisher": "vendor",
   "quote": "If you have more published widgets, collection pages or videos than the smaller plan allows, the extras are unpublished straight away.",
   "supports": "what a downgrade unpublishes"
  },
  {
   "id": "s44",
   "url": "https://docs.famewall.io/account-team-and-billing/change-plan-or-billing-period",
   "title": "How to change your plan or switch between monthly and yearly billing",
   "publisher": "vendor",
   "quote": "To move to the Free plan, cancel your subscription instead.",
   "supports": "the Free plan is reached by cancelling"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "How to delete a Famewall account, and how long Famewall keeps data after you cancel, aren't covered by its help docs, terms or privacy policy",
   "The terms say refunds are not processed while the pricing FAQ invites refund requests; Famewall doesn't say which applies",
   "When a cancellation requested by email takes effect isn't stated on Famewall's support page"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-06",
   "result": "fixed",
   "notes": [
    "Found Famewall's own cancel article and rebuilt the main route from it: profile picture, Billing, Cancel subscription in the Cancellation card, No thanks, continue to cancel, a reason, then Cancel my plan",
    "Timing corrected: the paid plan stays active to the end of the paid period (the packet said widgets were unpublished immediately); confirmation is Your cancellation is scheduled plus an email",
    "Who: only the account owner can cancel; team members see Managed by your team admin",
    "Added the documented offer step, the Resume subscription undo, what the Free plan hides, and the plan-change rules (immediate, credit not refund, extras unpublished)",
    "Email route: removed the unsupported 'real person' reply and the claim that charging stops immediately for email requests"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/famewall",
 "json": "https://stackcut.io/exits/famewall.json",
 "evidence": {
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  "docs_checked_on": "2026-10-05",
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  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "famewall--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
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   {
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    "checked_on": "2026-10-05",
    "freshness": {
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     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}