{
 "id": "evernote",
 "name": "Evernote",
 "category": "productivity",
 "website": "https://evernote.com",
 "domains": [
  "evernote.com"
 ],
 "summary": "On Evernote Web: Account Settings, Billing, Manage next to Your plan, Cancel plan (or in Apple, Google Play or PayPal if they bill you). It runs to the cycle's end, then reverts to Free; notes are kept. Direct payments: refund if asked within 20 days (monthly) or 60 days (annual).",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Starter, Advanced, Personal and Professional plans paid to Evernote by credit card, PayPal or SEPA",
   "who": "The account holder, signed in on Evernote Web",
   "method": "self_serve",
   "start_url": "https://accounts.evernote.com/settings/account/billing",
   "steps": [
    {
     "do": "Log in to Account Settings on Evernote Web and select Billing in the left-hand menu",
     "expect": "Your plan"
    },
    {
     "do": "Next to Your plan, select Manage, then Cancel plan at the bottom of the page",
     "expect": "Cancel and lose all benefits"
    },
    {
     "do": "Scroll down and click Cancel and lose all benefits (with more than one device connected, disconnect all but one, then click Disconnect and cancel plan)",
     "expect": null
    },
    {
     "do": "If there is no Manage plan page: at the bottom of the Billing page select Cancel subscription, click Continue to cancel, give a reason, then click Cancel subscription",
     "expect": null
    },
    {
     "do": "On an older subscription system where neither flow applies: in Account Settings, select Manage subscription on the Billing page, then select Evernote Free",
     "expect": null
    }
   ],
   "confirm_by": "An email confirmation; the Billing History section shows a Restore button (not for discontinued plans)",
   "effective": "The subscription stays active until the end of the current billing cycle, then the account reverts to Evernote Free",
   "notice": null,
   "refund": "Refund if requested within 20 days of a monthly payment or 60 days of an annual payment",
   "fees": null,
   "source_ids": [
    "e1",
    "e4",
    "e5",
    "e7",
    "e8",
    "e9",
    "e14",
    "e15",
    "s34"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "Evernote subscriptions bought through Apple (iPhone, iPad or Mac)",
   "who": "The Apple Account that bought the subscription",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "On your iPhone or iPad, open Settings and tap your name",
     "expect": "Subscriptions"
    },
    {
     "do": "Tap Subscriptions, then Evernote",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Tap Cancel Subscription",
     "expect": null
    }
   ],
   "confirm_by": "Evernote shows an expiration message and no Cancel button in Subscriptions",
   "effective": "The account reverts to Evernote Free at the end of the billing cycle",
   "notice": null,
   "refund": "Evernote may be unable to refund payments made through third-party app stores such as Apple",
   "fees": null,
   "source_ids": [
    "e10",
    "e9",
    "e16",
    "a1",
    "a2"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "Evernote subscriptions bought through Google Play",
   "who": "The Google Account that bought the subscription",
   "method": "platform_settings",
   "start_url": "https://play.google.com/store/account/subscriptions",
   "steps": [
    {
     "do": "Go to your subscriptions in Google Play",
     "expect": "Evernote"
    },
    {
     "do": "Click Manage next to Evernote, then Cancel subscription",
     "expect": null
    }
   ],
   "confirm_by": "The subscription in Google Play is no longer set to renew",
   "effective": "You keep access for the time you have already paid for",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "e11",
    "g1",
    "g3"
   ]
  },
  {
   "channel": "paypal",
   "applies_to": "Evernote plans billed through PayPal: legacy Plus or Premium, or any plan you can't cancel in Evernote Account Settings",
   "who": "The PayPal account holder",
   "method": "platform_settings",
   "start_url": "https://www.paypal.com/myaccount/autopay/",
   "steps": [
    {
     "do": "On the PayPal website, go to Settings, click Payments, then select Subscriptions and saved businesses (or Automatic Payments)",
     "expect": null
    },
    {
     "do": "Select Evernote and cancel the automatic payment (or cancel from your Evernote Plan page instead)",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "e12",
    "s35",
    "s36"
   ]
  },
  {
   "channel": "sales_contract",
   "applies_to": "Evernote Enterprise (formerly Teams or Business) subscriptions",
   "who": "The team's account administrator",
   "method": "self_serve",
   "start_url": "https://accounts.evernote.com/settings/billing/subscription",
   "steps": [
    {
     "do": "Export any team content you want to keep before the end of the last billing period (an account admin can export all team notebooks from the admin console)",
     "expect": null
    },
    {
     "do": "In the admin console, go to Billing, then the Your Subscription section",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Click Cancel Subscription at the bottom right",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Team content stays available until the end of the current billing period; then all users are removed and the Enterprise account is deactivated (Teams accounts created before September 15, 2017 revert to Evernote Free)",
   "notice": null,
   "refund": "Refund if requested within 20 days of a monthly payment or 60 days of an annual payment",
   "fees": null,
   "source_ids": [
    "e23",
    "e24",
    "e29",
    "e30",
    "e32",
    "s37",
    "s38",
    "s39",
    "s40",
    "s41"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Switch from Advanced to Starter at the next renewal (Account Settings, Manage plan, Switch to Starter); on Professional or Personal, cancel and resubscribe to Starter when the plan expires",
   "evidence": "documented",
   "source_ids": [
    "e21",
    "s43"
   ]
  },
  {
   "type": "free_plan",
   "what": "Evernote Free keeps all notes but allows one device at a time, and no new notes above 50 notes or one notebook",
   "evidence": "documented",
   "source_ids": [
    "e18",
    "e19"
   ]
  }
 ],
 "export": [
  {
   "data": "Notes and notebooks (with attachments)",
   "how": "In the Evernote desktop app for Mac or Windows, select notes or notebooks, right-click and choose Export..., pick a format and click Export",
   "format": "ENEX (Evernote XML) or HTML (single-page or multi-page)",
   "limits": "Desktop app only (not Evernote Web); up to 100 notes at a time, or entire notebooks; free users can export too",
   "source_ids": [
    "e25",
    "e26",
    "e33",
    "s42"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current billing cycle",
  "data_kept": "All notes and notebooks stay in the account on the Free plan, where you can view, edit, export and delete them",
  "you_lose": [
   "Creating new notes if the account has more than 50 notes or more than one notebook",
   "Using Evernote on more than one device at a time",
   "Premium features such as multiple device sync and multiple connected calendars"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "The fallback Billing-page flow asks for a reason before the final Cancel subscription",
  "tips": [
   "With more than one device connected, you must disconnect all but one before cancelling",
   "A Restore button in Billing History means the plan won't renew (not shown for discontinued plans)",
   "Direct payments can be refunded if you ask within 20 days (monthly) or 60 days (annual)",
   "Export notes from the desktop app before an Enterprise account is deactivated"
  ]
 },
 "sources": [
  {
   "id": "e1",
   "url": "https://help.evernote.com/hc/en-us/articles/115005949208-How-to-cancel-your-Evernote-subscription",
   "title": "How to cancel your Evernote subscription",
   "publisher": "vendor",
   "quote": "Next to Your plan, select Manage. At the bottom of the page, select Cancel plan. Scroll to the bottom of the page and click Cancel and lose all benefits.",
   "supports": "the web steps"
  },
  {
   "id": "e4",
   "url": "https://help.evernote.com/hc/en-us/articles/115005949208-How-to-cancel-your-Evernote-subscription",
   "title": "How to cancel your Evernote subscription",
   "publisher": "vendor",
   "quote": "If you have more than one device connected, you need to disconnect all devices except for one, then click Disconnect and cancel plan.",
   "supports": "the device step"
  },
  {
   "id": "e5",
   "url": "https://help.evernote.com/hc/en-us/articles/115005949208-How-to-cancel-your-Evernote-subscription",
   "title": "How to cancel your Evernote subscription",
   "publisher": "vendor",
   "quote": "At the bottom of the Billing page, select Cancel subscription. Scroll to the bottom of the page and click Continue to cancel. Provide a reason for canceling the subscription.",
   "supports": "the fallback flow and its reason step"
  },
  {
   "id": "e7",
   "url": "https://help.evernote.com/hc/en-us/articles/115005949208-How-to-cancel-your-Evernote-subscription",
   "title": "How to cancel your Evernote subscription",
   "publisher": "vendor",
   "quote": "Upon successful cancellation, you'll receive an email confirmation.",
   "supports": "how to confirm it worked"
  },
  {
   "id": "e8",
   "url": "https://help.evernote.com/hc/en-us/articles/115005949208-How-to-cancel-your-Evernote-subscription",
   "title": "How to cancel your Evernote subscription",
   "publisher": "vendor",
   "quote": "if you see the Restore button, that indicates that your subscription has been successfully canceled and won't renew.",
   "supports": "the Restore button check"
  },
  {
   "id": "e9",
   "url": "https://help.evernote.com/hc/en-us/articles/115005949208-How-to-cancel-your-Evernote-subscription",
   "title": "How to cancel your Evernote subscription",
   "publisher": "vendor",
   "quote": "your subscription will remain active until the end of your current billing cycle. After that, your subscription will be canceled, and your account will automatically revert to Evernote Free.",
   "supports": "when access ends"
  },
  {
   "id": "e10",
   "url": "https://help.evernote.com/hc/en-us/articles/115005949208-How-to-cancel-your-Evernote-subscription",
   "title": "How to cancel your Evernote subscription",
   "publisher": "vendor",
   "quote": "If you subscribed through Apple, you can cancel your subscription within the Apple platform.",
   "supports": "the Apple route"
  },
  {
   "id": "e11",
   "url": "https://help.evernote.com/hc/en-us/articles/115005949208-How-to-cancel-your-Evernote-subscription",
   "title": "How to cancel your Evernote subscription",
   "publisher": "vendor",
   "quote": "If you subscribed through Google Play, you can cancel your subscription within the Google Play platform.",
   "supports": "the Google Play route"
  },
  {
   "id": "e12",
   "url": "https://help.evernote.com/hc/en-us/articles/115005949208-How-to-cancel-your-Evernote-subscription",
   "title": "How to cancel your Evernote subscription",
   "publisher": "vendor",
   "quote": "If you're on a legacy Plus or Premium subscription billed through PayPal, you can directly cancel the automatic recurring payment via PayPal, or from your Plan page.",
   "supports": "the PayPal route for legacy plans"
  },
  {
   "id": "e14",
   "url": "https://help.evernote.com/hc/en-us/articles/115010561808-Evernote-Refund-Policy",
   "title": "Evernote Refund Policy",
   "publisher": "vendor",
   "quote": "For any monthly Individual Paid Service subscription fee, Evernote will process a refund if the request is received within twenty days of the date of the payment.",
   "supports": "the monthly refund window"
  },
  {
   "id": "e15",
   "url": "https://help.evernote.com/hc/en-us/articles/115010561808-Evernote-Refund-Policy",
   "title": "Evernote Refund Policy",
   "publisher": "vendor",
   "quote": "For any annual Individual Paid Service subscription fee, Evernote will process a refund if the request is received within sixty days of the date of the payment.",
   "supports": "the annual refund window"
  },
  {
   "id": "e16",
   "url": "https://help.evernote.com/hc/en-us/articles/115010561808-Evernote-Refund-Policy",
   "title": "Evernote Refund Policy",
   "publisher": "vendor",
   "quote": "Evernote may be unable to process refunds for payments made through third-party app stores such as Apple.",
   "supports": "app store refunds"
  },
  {
   "id": "e18",
   "url": "https://help.evernote.com/hc/en-us/articles/33872737333907-Will-I-lose-my-notes-if-I-cancel-my-subscription-and-my-account-is-downgraded-to-Free",
   "title": "Will I lose my notes if I cancel my subscription and my account is downgraded to Free?",
   "publisher": "vendor",
   "quote": "Once on the Free plan, you won't be able to create new notes if your account has more than 50 notes or more than one notebook.",
   "supports": "Free plan limits"
  },
  {
   "id": "e19",
   "url": "https://help.evernote.com/hc/en-us/articles/33872737333907-Will-I-lose-my-notes-if-I-cancel-my-subscription-and-my-account-is-downgraded-to-Free",
   "title": "Will I lose my notes if I cancel my subscription and my account is downgraded to Free?",
   "publisher": "vendor",
   "quote": "However, with the Free plan, you'll be limited to accessing Evernote on one device at a time.",
   "supports": "the one-device limit"
  },
  {
   "id": "e20",
   "url": "https://help.evernote.com/hc/en-us/articles/33872737333907-Will-I-lose-my-notes-if-I-cancel-my-subscription-and-my-account-is-downgraded-to-Free",
   "title": "Will I lose my notes if I cancel my subscription and my account is downgraded to Free?",
   "publisher": "vendor",
   "quote": "You can still view, edit, export, and delete existing notes and notebooks when your account is downgraded to Free.",
   "supports": "what is kept after cancelling"
  },
  {
   "id": "e21",
   "url": "https://help.evernote.com/hc/en-us/articles/46706074208531-How-to-downgrade-to-Starter",
   "title": "How to downgrade to Starter",
   "publisher": "vendor",
   "quote": "Click Switch to Starter to set your next renewal to the Starter level.",
   "supports": "downgrading to Starter"
  },
  {
   "id": "e23",
   "url": "https://help.evernote.com/hc/en-us/articles/360041812193-Cancel-your-Evernote-Enterprise-subscription",
   "title": "Cancel your Evernote Enterprise subscription",
   "publisher": "vendor",
   "quote": "To cancel your Evernote Enterprise subscription, you must deactivate your team account.",
   "supports": "the Enterprise route"
  },
  {
   "id": "e24",
   "url": "https://help.evernote.com/hc/en-us/articles/360041812193-Cancel-your-Evernote-Enterprise-subscription",
   "title": "Cancel your Evernote Enterprise subscription",
   "publisher": "vendor",
   "quote": "Please make sure you and your team export any content you wish to retain beforehand.",
   "supports": "export before Enterprise deactivation"
  },
  {
   "id": "e25",
   "url": "https://help.evernote.com/hc/en-us/articles/209005557-Export-Notes-and-Notebooks-as-ENEX-or-HTML",
   "title": "Export Notes and Notebooks as ENEX or HTML",
   "publisher": "vendor",
   "quote": "You can choose to save your notes as an Evernote XML file (.enex) or as HTML files (.html).",
   "supports": "export formats"
  },
  {
   "id": "e26",
   "url": "https://help.evernote.com/hc/en-us/articles/209005557-Export-Notes-and-Notebooks-as-ENEX-or-HTML",
   "title": "Export Notes and Notebooks as ENEX or HTML",
   "publisher": "vendor",
   "quote": "Note: Exporting is only available using the Evernote desktop app. It is not possible to perform exports on Evernote Web.",
   "supports": "export needs the desktop app"
  },
  {
   "id": "e28",
   "url": "https://help.evernote.com/hc/en-us/articles/33872737333907-Will-I-lose-my-notes-if-I-cancel-my-subscription-and-my-account-is-downgraded-to-Free",
   "title": "Will I lose my notes if I cancel my subscription and my account is downgraded to Free?",
   "publisher": "vendor",
   "quote": "Some premium features will no longer be available, including multiple device sync or multiple connected calendars.",
   "supports": "what you lose"
  },
  {
   "id": "e29",
   "url": "https://help.evernote.com/hc/en-us/articles/360041812193-Cancel-your-Evernote-Enterprise-subscription",
   "title": "Cancel your Evernote Enterprise subscription",
   "publisher": "vendor",
   "quote": "Once your Evernote Enterprise subscription expires, the Enterprise account will be deactivated, and all users will lose access to their Enterprise accounts.",
   "supports": "what happens when Enterprise ends"
  },
  {
   "id": "e30",
   "url": "https://help.evernote.com/hc/en-us/articles/115010561808-Evernote-Refund-Policy",
   "title": "Evernote Refund Policy",
   "publisher": "vendor",
   "quote": "For any monthly Evernote Enterprise subscription fee, Evernote will process a refund if the request is received within twenty days of the date of the payment.",
   "supports": "Enterprise monthly refund window"
  },
  {
   "id": "e32",
   "url": "https://help.evernote.com/hc/en-us/articles/115010561808-Evernote-Refund-Policy",
   "title": "Evernote Refund Policy",
   "publisher": "vendor",
   "quote": "For any annual Evernote Enterprise subscription fee, Evernote will process a refund if the request is received within sixty days of the date of the payment.",
   "supports": "Enterprise annual refund window"
  },
  {
   "id": "e33",
   "url": "https://help.evernote.com/hc/en-us/articles/209005557-Export-Notes-and-Notebooks-as-ENEX-or-HTML",
   "title": "Export Notes and Notebooks as ENEX or HTML",
   "publisher": "vendor",
   "quote": "Free users can export/download their content, there's no need for a paid subscription.",
   "supports": "free users can export"
  },
  {
   "id": "a1",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.",
   "supports": "the Apple steps"
  },
  {
   "id": "a2",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm on Apple"
  },
  {
   "id": "g1",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.",
   "supports": "the Google Play steps"
  },
  {
   "id": "g3",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.",
   "supports": "when access ends on Google Play"
  },
  {
   "id": "s34",
   "url": "https://help.evernote.com/hc/en-us/articles/115005949208-How-to-cancel-your-Evernote-subscription",
   "title": "How to cancel your Evernote subscription",
   "publisher": "vendor",
   "quote": "Select Manage subscription on the Billing page. Select Evernote Free (a free Evernote account).",
   "supports": "the fallback for older subscription systems"
  },
  {
   "id": "s35",
   "url": "https://help.evernote.com/hc/en-us/articles/115005949208-How-to-cancel-your-Evernote-subscription",
   "title": "How to cancel your Evernote subscription",
   "publisher": "vendor",
   "quote": "If you subscribed through PayPal and are experiencing issues canceling through your Evernote Account Settings, you can also cancel your subscription within the PayPal platform.",
   "supports": "the PayPal route for any PayPal-billed plan"
  },
  {
   "id": "s36",
   "url": "https://www.paypal.com/us/cshelp/article/what-is-an-automatic-payment-and-how-do-i-update-or-cancel-one-help240",
   "title": "What is an automatic payment and how do I update or cancel one?",
   "publisher": "platform",
   "quote": "Go to Settings. Click Payments. Select Subscriptions and saved businesses or Automatic Payments. Select the merchant. On this page, you can cancel the automatic payment",
   "supports": "the PayPal steps"
  },
  {
   "id": "s37",
   "url": "https://help.evernote.com/hc/en-us/articles/209005787-Deactivate-and-reactivate-an-Evernote-Enterprise-account",
   "title": "Deactivate and reactivate an Evernote Enterprise account",
   "publisher": "vendor",
   "quote": "To deactivate your Evernote Teams account, do the following: Go to the Your Subscription section in the admin console, under Billing",
   "supports": "the Enterprise admin-console path"
  },
  {
   "id": "s38",
   "url": "https://help.evernote.com/hc/en-us/articles/209005787-Deactivate-and-reactivate-an-Evernote-Enterprise-account",
   "title": "Deactivate and reactivate an Evernote Enterprise account",
   "publisher": "vendor",
   "quote": "On the bottom right, click Cancel Subscription",
   "supports": "the Enterprise cancel button"
  },
  {
   "id": "s39",
   "url": "https://help.evernote.com/hc/en-us/articles/209005787-Deactivate-and-reactivate-an-Evernote-Enterprise-account",
   "title": "Deactivate and reactivate an Evernote Enterprise account",
   "publisher": "vendor",
   "quote": "Once you've deactivated your Evernote Teams account, you will still have access to the team content until the end of the current billing period.",
   "supports": "when Enterprise access ends"
  },
  {
   "id": "s40",
   "url": "https://help.evernote.com/hc/en-us/articles/209005787-Deactivate-and-reactivate-an-Evernote-Enterprise-account",
   "title": "Deactivate and reactivate an Evernote Enterprise account",
   "publisher": "vendor",
   "quote": "As an account admin, you can export all team notebooks from the admin console, even those that haven't been shared.",
   "supports": "admin export before deactivating"
  },
  {
   "id": "s41",
   "url": "https://help.evernote.com/hc/en-us/articles/209005787-Deactivate-and-reactivate-an-Evernote-Enterprise-account",
   "title": "Deactivate and reactivate an Evernote Enterprise account",
   "publisher": "vendor",
   "quote": "Evernote Teams accounts created before September 15, 2017 will be reverted to Evernote Free.",
   "supports": "older Teams accounts revert to Free"
  },
  {
   "id": "s42",
   "url": "https://help.evernote.com/hc/en-us/articles/209005557-Export-Notes-and-Notebooks-as-ENEX-or-HTML",
   "title": "Export Notes and Notebooks as ENEX or HTML",
   "publisher": "vendor",
   "quote": "Evernote currently supports exporting up to 100 notes at a time, or entire notebooks.",
   "supports": "the export batch limit"
  },
  {
   "id": "s43",
   "url": "https://help.evernote.com/hc/en-us/articles/46706074208531-How-to-downgrade-to-Starter",
   "title": "How to downgrade to Starter",
   "publisher": "vendor",
   "quote": "If your current plan is Professional or Personal, you'll need to cancel your subscription and then resubscribe to the Starter plan once your current subscription expires.",
   "supports": "downgrading from Professional or Personal"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "Whether the Enterprise refund window applies to all contract types is governed by each customer's agreement"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Web route: added the third documented flow for older subscription systems (Manage subscription, then Evernote Free)",
    "PayPal route: covers any PayPal-billed plan that can't be cancelled in Account Settings; added PayPal's own menu path",
    "Enterprise route: added the admin-console steps (Billing, Your Subscription, Cancel Subscription) and access to the end of the billing period",
    "Export: up to 100 notes at a time, or entire notebooks",
    "Downgrade: Professional or Personal plans must cancel and resubscribe to Starter",
    "Summary: the 20/60-day refund windows are for direct payments"
   ]
  }
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  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
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