{
 "id": "everhour",
 "name": "Everhour",
 "category": "business_finance",
 "website": "https://everhour.com",
 "domains": [
  "everhour.com",
  "support.everhour.com",
  "app.everhour.com"
 ],
 "summary": "Only the team owner can cancel: open Account, then Billing, click Cancel plan, give a reason and confirm; a confirmation email follows. Access runs to the end of the billing cycle, then the account is locked. Unused time isn't refunded, and a paid account can't drop to the free plan.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Team plans billed by Everhour",
   "applies_to": "Monthly or yearly Team subscriptions bought from Everhour (paid by credit or debit card)",
   "who": "The team owner only. The owner can transfer ownership to an admin first, or ask support to do it.",
   "method": "self_serve",
   "start_url": "https://app.everhour.com/#/account/billing/settings",
   "steps": [
    {
     "do": "Sign in as the team owner and open Account, then Billing",
     "expect": null
    },
    {
     "do": "Click Cancel plan",
     "expect": null
    },
    {
     "do": "Give the reason for cancelling and confirm",
     "expect": null
    },
    {
     "do": "Check your email",
     "expect": "A confirmation email that your subscription has been canceled"
    }
   ],
   "confirm_by": "A confirmation email that your subscription has been canceled",
   "effective": "At the end of the current billing cycle, which you've paid for. Cancelling then suspends access to the account and locks further actions until you subscribe again.",
   "notice": "Cancel before your next billing period, as listed on your billing page; plans renew automatically each month or year.",
   "refund": "No refunds for partial use or the time left in your subscription. The exception is a charge caused by a system error, if you contact Everhour within 24 hours.",
   "fees": null,
   "source_ids": [
    "e1",
    "e23",
    "c2",
    "e15",
    "e16",
    "e25",
    "e5",
    "e21",
    "e3",
    "e4",
    "e22",
    "e2",
    "e10",
    "e31",
    "e17",
    "e18",
    "e8",
    "e9",
    "e24",
    "e11",
    "e19",
    "e20",
    "e29",
    "e34"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Custom plans",
   "applies_to": "Custom plans for larger organizations (minimum 50 seats), quoted by Everhour rather than listed",
   "who": "The account owner, with Everhour",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Contact Everhour (the Custom plan section of the pricing page has a Contact Us button) and ask how your Custom plan's term ends",
     "expect": null
    }
   ],
   "confirm_by": "Not described on Everhour's public pages",
   "effective": "Not described on Everhour's public pages",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "e14",
    "e30"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "annual_billing",
   "what": "Yearly billing saves 15% over monthly, but it's charged upfront and unused months aren't refunded. Switching from yearly to monthly in Billing (Change Plan) credits the unused yearly amount to later invoices.",
   "evidence": "documented",
   "source_ids": [
    "e13",
    "e28",
    "c3",
    "c4",
    "c5",
    "c6",
    "e19"
   ]
  }
 ],
 "export": [
  {
   "data": "Team data, as JSON files you can use for transfers, backups or analysis",
   "how": "Open Team Settings and click the Download JSON link; keep the window open until the export finishes.",
   "format": "JSON",
   "limits": "Do it before the billing cycle ends: after that, cancelling locks the account.",
   "source_ids": [
    "e7",
    "e22"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current billing cycle. After that the account is suspended and further actions are locked until you subscribe again.",
  "data_kept": "The help center says data stays on Everhour's servers and is never removed, and access returns if you subscribe again. The Terms reserve the right to retain or delete data after cancellation.",
  "you_lose": [
   "Access to the account and all further actions once the billing cycle ends",
   "The free plan: Everhour says you can't downgrade to Free once you've bought a paid plan"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "The cancel flow asks you to specify the reason for the cancellation and confirm the action before it finishes",
  "tips": [
   "Only the team owner sees the Billing page. If the owner isn't available, ownership can be transferred to an admin, or support can do it.",
   "The Terms say you can't cancel by email or phone: use the Cancel plan button on the Billing page.",
   "Cancelling doesn't move the team to the free plan: Everhour says a paid account can't be downgraded to Free, so the account is suspended.",
   "Export team data (Team Settings, Download JSON) before the billing cycle ends.",
   "Removing a user doesn't automatically remove the seat, and Team plans charge for at least 5 seats."
  ]
 },
 "sources": [
  {
   "id": "e1",
   "url": "https://support.everhour.com/article/391-canceling-the-subscription",
   "title": "Editing and canceling the subscription",
   "publisher": "vendor",
   "quote": "Only the team owner has access to the Billing page and can edit subscription.",
   "supports": "who can cancel"
  },
  {
   "id": "e2",
   "url": "https://support.everhour.com/article/391-canceling-the-subscription",
   "title": "Editing and canceling the subscription",
   "publisher": "vendor",
   "quote": "automatically renews at the end of the billing period",
   "supports": "auto-renewal, and that cancelling stops it"
  },
  {
   "id": "e3",
   "url": "https://support.everhour.com/article/391-canceling-the-subscription",
   "title": "Editing and canceling the subscription",
   "publisher": "vendor",
   "quote": "receive a confirmation email",
   "supports": "how to confirm the cancellation"
  },
  {
   "id": "e4",
   "url": "https://support.everhour.com/article/391-canceling-the-subscription",
   "title": "Editing and canceling the subscription",
   "publisher": "vendor",
   "quote": "until the end of the current billing cycle",
   "supports": "when access ends"
  },
  {
   "id": "e5",
   "url": "https://support.everhour.com/article/391-canceling-the-subscription",
   "title": "Editing and canceling the subscription",
   "publisher": "vendor",
   "quote": "specify the reason for the cancelation and confirm the action",
   "supports": "the reason prompt before the final confirm"
  },
  {
   "id": "e6",
   "url": "https://support.everhour.com/article/391-canceling-the-subscription",
   "title": "Editing and canceling the subscription",
   "publisher": "vendor",
   "quote": "all data will be safely stored on our servers, we will never remove it.",
   "supports": "what happens to data after cancelling"
  },
  {
   "id": "e7",
   "url": "https://support.everhour.com/article/391-canceling-the-subscription",
   "title": "Editing and canceling the subscription",
   "publisher": "vendor",
   "quote": "Go to the Team Settings page and click 'Download JSON' link.",
   "supports": "the export route"
  },
  {
   "id": "e8",
   "url": "https://support.everhour.com/article/391-canceling-the-subscription",
   "title": "Editing and canceling the subscription",
   "publisher": "vendor",
   "quote": "Everhour has a no refund policy.",
   "supports": "the general refund position"
  },
  {
   "id": "e9",
   "url": "https://support.everhour.com/article/391-canceling-the-subscription",
   "title": "Editing and canceling the subscription",
   "publisher": "vendor",
   "quote": "Unless you were charged due to a system error",
   "supports": "the one refund exception"
  },
  {
   "id": "e10",
   "url": "https://everhour.com/pricing",
   "title": "Everhour pricing",
   "publisher": "vendor",
   "quote": "cancel before your next billing period",
   "supports": "the notice to cancel before renewal"
  },
  {
   "id": "e11",
   "url": "https://everhour.com/pricing",
   "title": "Everhour pricing",
   "publisher": "vendor",
   "quote": "Unfortunately, we can't refund partial use or the remaining time in your subscription.",
   "supports": "no refund for unused time"
  },
  {
   "id": "e12",
   "url": "https://everhour.com/pricing",
   "title": "Everhour pricing",
   "publisher": "vendor",
   "quote": "Our free plan offers basic time tracking features but does not include integrations",
   "supports": "the free plan's limits"
  },
  {
   "id": "e13",
   "url": "https://everhour.com/pricing",
   "title": "Everhour pricing",
   "publisher": "vendor",
   "quote": "Save 15%",
   "supports": "the yearly discount"
  },
  {
   "id": "e14",
   "url": "https://everhour.com/pricing",
   "title": "Everhour pricing",
   "publisher": "vendor",
   "quote": "Contact Us",
   "supports": "custom plans are priced on request, through a Get in touch button"
  },
  {
   "id": "e15",
   "url": "https://everhour.com/terms",
   "title": "Everhour terms of service",
   "publisher": "vendor",
   "quote": "You may cancel your account at any time by clicking on the \"Account\" > \"Billing\" link in the Service's navigation menu",
   "supports": "the cancel route in the terms"
  },
  {
   "id": "e16",
   "url": "https://everhour.com/terms",
   "title": "Everhour terms of service",
   "publisher": "vendor",
   "quote": "You cannot cancel your account via email or phone.",
   "supports": "cancelling by email or phone isn't allowed"
  },
  {
   "id": "e17",
   "url": "https://everhour.com/terms",
   "title": "Everhour terms of service",
   "publisher": "vendor",
   "quote": "Your account will automatically renew each year unless you change your subscription.",
   "supports": "yearly auto-renewal"
  },
  {
   "id": "e18",
   "url": "https://everhour.com/terms",
   "title": "Everhour terms of service",
   "publisher": "vendor",
   "quote": "Your account will automatically renew each month unless you change your subscription.",
   "supports": "monthly auto-renewal"
  },
  {
   "id": "e19",
   "url": "https://everhour.com/terms",
   "title": "Everhour terms of service",
   "publisher": "vendor",
   "quote": "No refunds for partial use or the amount of time left in your subscription are offered unless otherwise explicitly agreed.",
   "supports": "the yearly plan's refund terms"
  },
  {
   "id": "e20",
   "url": "https://everhour.com/terms",
   "title": "Everhour terms of service",
   "publisher": "vendor",
   "quote": "Services are billed in advance on a monthly basis and are non-refundable.",
   "supports": "the monthly plan is non-refundable"
  },
  {
   "id": "e21",
   "url": "https://support.everhour.com/article/391-canceling-the-subscription",
   "title": "Editing and canceling the subscription",
   "publisher": "vendor",
   "quote": "receive a confirmation email that your subscription has been canceled",
   "supports": "the confirmation email"
  },
  {
   "id": "e22",
   "url": "https://support.everhour.com/article/391-canceling-the-subscription",
   "title": "Editing and canceling the subscription",
   "publisher": "vendor",
   "quote": "Cancelation suspends the account access and locks any further actions. You can resume it only by subscribing back.",
   "supports": "what cancelling does"
  },
  {
   "id": "e23",
   "url": "https://support.everhour.com/article/391-canceling-the-subscription",
   "title": "Editing and canceling the subscription",
   "publisher": "vendor",
   "quote": "Transfer Ownership",
   "supports": "the owner can transfer ownership"
  },
  {
   "id": "e24",
   "url": "https://support.everhour.com/article/391-canceling-the-subscription",
   "title": "Editing and canceling the subscription",
   "publisher": "vendor",
   "quote": "within 24 hours",
   "supports": "the window to report a system-error charge"
  },
  {
   "id": "e25",
   "url": "https://support.everhour.com/article/391-canceling-the-subscription",
   "title": "Editing and canceling the subscription",
   "publisher": "vendor",
   "quote": "Cancel plan",
   "supports": "the cancel button"
  },
  {
   "id": "c1",
   "url": "https://support.everhour.com/article/384-changing-a-plan-in-everhour",
   "title": "Changing a plan in Everhour",
   "publisher": "vendor",
   "quote": "it is impossible to downgrade to Free plan once you buy a paid plan!",
   "supports": "no downgrade to Free after paying"
  },
  {
   "id": "c2",
   "url": "https://support.everhour.com/article/384-changing-a-plan-in-everhour",
   "title": "Changing a plan in Everhour",
   "publisher": "vendor",
   "quote": "Your team owner can transfer the ownership to any admin on your team.",
   "supports": "ownership can move to an admin"
  },
  {
   "id": "c3",
   "url": "https://support.everhour.com/article/384-changing-a-plan-in-everhour",
   "title": "Changing a plan in Everhour",
   "publisher": "vendor",
   "quote": "To change your Everhour subscription plan, navigate to the Billing page and hit the 'Change Plan' button.",
   "supports": "how to switch monthly and yearly"
  },
  {
   "id": "c4",
   "url": "https://support.everhour.com/article/384-changing-a-plan-in-everhour",
   "title": "Changing a plan in Everhour",
   "publisher": "vendor",
   "quote": "the unused amount on the Yearly plan",
   "supports": "switching to monthly credits the unused yearly amount"
  },
  {
   "id": "c5",
   "url": "https://support.everhour.com/article/384-changing-a-plan-in-everhour",
   "title": "Changing a plan in Everhour",
   "publisher": "vendor",
   "quote": "The system will use the credit to all subsequent invoices until it is over.",
   "supports": "the credit applies to later invoices"
  },
  {
   "id": "c6",
   "url": "https://support.everhour.com/article/384-changing-a-plan-in-everhour",
   "title": "Changing a plan in Everhour",
   "publisher": "vendor",
   "quote": "we immediately charge you for the year upfront starting from today.",
   "supports": "switching to yearly charges the year upfront"
  },
  {
   "id": "e26",
   "url": "https://everhour.com/pricing",
   "title": "Everhour pricing",
   "publisher": "vendor",
   "quote": "Even if you have 2 or 3 users, you'll be charged for a minimum of 5 seats.",
   "supports": "the 5-seat minimum on Team"
  },
  {
   "id": "e27",
   "url": "https://everhour.com/pricing",
   "title": "Everhour pricing",
   "publisher": "vendor",
   "quote": "removing a user doesn't automatically remove the seat.",
   "supports": "removing a user keeps the seat"
  },
  {
   "id": "e28",
   "url": "https://everhour.com/pricing",
   "title": "Everhour pricing",
   "publisher": "vendor",
   "quote": "Opting for annual payment saves you 15%.",
   "supports": "the yearly saving"
  },
  {
   "id": "e29",
   "url": "https://everhour.com/pricing",
   "title": "Everhour pricing",
   "publisher": "vendor",
   "quote": "Currently, we only accept credit or debit card payments.",
   "supports": "card is the only payment method"
  },
  {
   "id": "e30",
   "url": "https://everhour.com/pricing",
   "title": "Everhour pricing",
   "publisher": "vendor",
   "quote": "Minimum 50 Seats",
   "supports": "Custom plans start at 50 seats"
  },
  {
   "id": "e31",
   "url": "https://everhour.com/pricing",
   "title": "Everhour pricing",
   "publisher": "vendor",
   "quote": "before your next billing period (as listed on your billing page)",
   "supports": "the billing page shows the next billing date"
  },
  {
   "id": "e32",
   "url": "https://everhour.com/terms",
   "title": "Everhour terms of service",
   "publisher": "vendor",
   "quote": "In the event of cancellation or termination we retain the right to retain or delete data",
   "supports": "the Terms allow deleting data after cancelling"
  },
  {
   "id": "e33",
   "url": "https://everhour.com/terms",
   "title": "Everhour terms of service",
   "publisher": "vendor",
   "quote": "There will be no refunds or credits for partial months, for account upgrades or downgrades",
   "supports": "no refunds for partial months"
  },
  {
   "id": "e34",
   "url": "https://everhour.com/terms",
   "title": "Everhour terms of service",
   "publisher": "vendor",
   "quote": "You alone are responsible for the proper cancellation of your account.",
   "supports": "you are responsible for cancelling"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "Everhour's terms name Software by Demand, Inc. as the authorized reseller of the software, but don't say whether it bills customers.",
   "Notice periods and cancellation terms for Custom plans aren't on Everhour's public pages.",
   "How long data is kept after cancelling: the help center says it's never removed, while the Terms reserve the right to delete it."
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Removed the free plan as a way to pay less: Everhour's plan-change article says a paid account can't be downgraded to Free",
    "Who: the owner can transfer ownership to an admin, or ask support",
    "Refund exception: a system-error charge must be reported within 24 hours",
    "Data kept: added that the Terms reserve the right to delete data, against the help center's promise to keep it",
    "Added switching yearly to monthly with credit for the unused amount, the 5-seat minimum, and that only cards are accepted (no app-store or PayPal billing)",
    "Rewrote the Custom plan route: Everhour publishes no cancel terms for it"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/everhour",
 "json": "https://stackcut.io/exits/everhour.json",
 "evidence": {
  "packet_revision": "93a532b223d763465deafca5760d1d6438070b07cbc20b0ba843980d2723a57e",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "everhour--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "everhour--sales-contract--r2",
    "channel": "sales_contract",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}