{
 "id": "eset",
 "name": "ESET",
 "category": "security_privacy",
 "website": "https://www.eset.com",
 "domains": [
  "eset.com"
 ],
 "summary": "Turn off auto-renewal in the ESET eStore (ESET HOME's Manage subscription button takes you there): verify your email, then switch off the Auto-renewal toggle. The subscription runs to the end of the period. Google Play and distributor purchases are handled there. Gotcha: renewal conditions differ by country.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "ESET eStore",
   "applies_to": "Home subscriptions bought from the ESET eStore; auto-renewal is on by default for recent eStore purchases (ESET's article gives eStore logins for the US, Canada, UK, Australia, Switzerland, Singapore, Norway, Denmark, Sweden and Finland)",
   "who": "The subscription owner (needs the Activation Key or Public ID, and access to the email the verification link is sent to)",
   "method": "self_serve",
   "start_url": "https://go.eset.com/renew?operation=license",
   "steps": [
    {
     "do": "Log in to your country's ESET eStore with your Activation Key or Public ID (US: buy.eset.com/us/cart/login). From ESET HOME, you can also click Subscriptions in the side menu, choose the subscription, click Open subscription, then Manage subscription",
     "expect": "Subscription Management"
    },
    {
     "do": "Click Subscription Management in the top left corner, then Verify with your email, then Send",
     "expect": "an authentication link sent to your email address"
    },
    {
     "do": "Open the verification email and click Verify email",
     "expect": "Payment details"
    },
    {
     "do": "In the Payment details section, click the toggle next to Auto-renewal",
     "expect": "an auto-renewal dialog window"
    },
    {
     "do": "Select the check box \"Do not renewal my subscription automatically. I would prefer to renew my subscription manually when it expires\", click Save settings, then click OK to confirm the opt-out",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The subscription remains active until the end of the current period, then expires automatically",
   "notice": "For annual subscriptions ESET tells you about auto-renewal 30 days before the renewal date; renewal uses the payment details on file at standard pricing",
   "refund": null,
   "fees": null,
   "source_ids": [
    "s26",
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12",
    "s13",
    "s14",
    "s15",
    "s16",
    "s17",
    "s25",
    "s24"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "ESET subscriptions bought through Google Play (ESET HOME shows the Type as Subscription)",
   "who": "The Google Account that bought the subscription",
   "method": "platform_settings",
   "start_url": "https://play.google.com/store/account/subscriptions",
   "steps": [
    {
     "do": "Log in to ESET HOME, click Subscriptions in the side menu, choose the subscription and click Open subscription",
     "expect": "Manage subscription"
    },
    {
     "do": "Click Manage subscription",
     "expect": "Subscriptions in the Google Play store"
    },
    {
     "do": "In Google Play, click Manage next to the ESET subscription, then Cancel subscription, and follow the instructions",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You can keep using the subscription for the time you've already paid",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s18",
    "s19",
    "s5",
    "s6",
    "s20",
    "s21"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "applies_to": "ESET subscriptions bought through a distributor, local ESET partner or retailer",
   "who": "The buyer, through the distributor that sold the subscription",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Contact the distributor that sold you the subscription and ask it to turn off auto-renewal",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The subscription remains active until the end of the current period",
   "notice": "Renewal conditions may differ in your country",
   "refund": null,
   "fees": null,
   "source_ids": [
    "s1",
    "s22",
    "s23",
    "s12"
   ]
  }
 ],
 "pay_less": [],
 "export": [],
 "after_cancel": {
  "access_until": "The end of the current subscription period",
  "data_kept": null,
  "you_lose": [
   "ESET protection once the subscription expires"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Auto-renewal can't be turned off in the eStore until you verify the purchase email",
   "ESET HOME doesn't turn off renewal itself: its Manage subscription button opens the eStore or Google Play",
   "Some subscriptions can only be changed by the distributor that sold them",
   "After a successful renewal ESET emails the transaction details and invoice"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.eset.com/home_eset/en-US/license_autorenewal.html",
   "title": "Subscription Auto-Renewal | ESET HOME",
   "publisher": "vendor",
   "quote": "Auto-renewal is automatically active unless you turn it off via the ESET eStore or contact your subscription distributor.",
   "supports": "where auto-renewal is turned off"
  },
  {
   "id": "s2",
   "url": "https://support.eset.com/kb6205",
   "title": "Manage auto-renewal for ESET subscriptions",
   "publisher": "vendor",
   "quote": "Auto-renewal is continuous unless disabled via the ESET eStore.",
   "supports": "the eStore controls renewal"
  },
  {
   "id": "s3",
   "url": "https://support.eset.com/kb6205",
   "title": "Manage auto-renewal for ESET subscriptions",
   "publisher": "vendor",
   "quote": "Auto-renewal is activated by default on recently purchased subscriptions from the ESET eStore.",
   "supports": "auto-renewal is on by default for recent eStore purchases"
  },
  {
   "id": "s4",
   "url": "https://help.eset.com/home_eset/en-US/license_autorenewal.html",
   "title": "Subscription Auto-Renewal | ESET HOME",
   "publisher": "vendor",
   "quote": "In the Subscription options, click Manage subscription, and you will be redirected to the ESET eStore to manage the auto-renewal.",
   "supports": "ESET HOME hands off to the eStore"
  },
  {
   "id": "s5",
   "url": "https://help.eset.com/home_eset/en-US/license_autorenewal.html",
   "title": "Subscription Auto-Renewal | ESET HOME",
   "publisher": "vendor",
   "quote": "In the side menu, click Subscriptions.",
   "supports": "ESET HOME: where subscriptions are"
  },
  {
   "id": "s6",
   "url": "https://help.eset.com/home_eset/en-US/license_autorenewal.html",
   "title": "Subscription Auto-Renewal | ESET HOME",
   "publisher": "vendor",
   "quote": "Choose a subscription, and click Open subscription.",
   "supports": "ESET HOME: opening a subscription"
  },
  {
   "id": "s7",
   "url": "https://support.eset.com/kb6205",
   "title": "Manage auto-renewal for ESET subscriptions",
   "publisher": "vendor",
   "quote": "Click Subscription Management in the top left corner of the web page.",
   "supports": "eStore: Subscription Management"
  },
  {
   "id": "s8",
   "url": "https://support.eset.com/kb6205",
   "title": "Manage auto-renewal for ESET subscriptions",
   "publisher": "vendor",
   "quote": "Click Verify with your email. You cannot turn off the Auto-renewal without verification.",
   "supports": "eStore: email verification is required"
  },
  {
   "id": "s9",
   "url": "https://support.eset.com/kb6205",
   "title": "Manage auto-renewal for ESET subscriptions",
   "publisher": "vendor",
   "quote": "Click Send. The authentication link will be sent to your email address.",
   "supports": "eStore: the authentication link"
  },
  {
   "id": "s10",
   "url": "https://support.eset.com/kb6205",
   "title": "Manage auto-renewal for ESET subscriptions",
   "publisher": "vendor",
   "quote": "Open the verification email and click Verify email.",
   "supports": "eStore: verifying the email"
  },
  {
   "id": "s11",
   "url": "https://support.eset.com/kb6205",
   "title": "Manage auto-renewal for ESET subscriptions",
   "publisher": "vendor",
   "quote": "On the eStore web page in the Payment details section, click the toggle next to Auto-renewal to disable the feature.",
   "supports": "eStore: the Auto-renewal toggle"
  },
  {
   "id": "s12",
   "url": "https://help.eset.com/home_eset/en-US/license_autorenewal.html",
   "title": "Subscription Auto-Renewal | ESET HOME",
   "publisher": "vendor",
   "quote": "Once disabled, the subscription remains active until the end of the current period and then expires automatically.",
   "supports": "when it takes effect"
  },
  {
   "id": "s13",
   "url": "https://support.eset.com/kb6205",
   "title": "Manage auto-renewal for ESET subscriptions",
   "publisher": "vendor",
   "quote": "The auto-renewal dialog window will notify you about the action.",
   "supports": "eStore: the confirmation dialog"
  },
  {
   "id": "s14",
   "url": "https://support.eset.com/kb6205",
   "title": "Manage auto-renewal for ESET subscriptions",
   "publisher": "vendor",
   "quote": "Do not renewal my subscription automatically. I would prefer to renew my subscription manually when it expires",
   "supports": "eStore: the opt-out check box"
  },
  {
   "id": "s15",
   "url": "https://support.eset.com/kb6205",
   "title": "Manage auto-renewal for ESET subscriptions",
   "publisher": "vendor",
   "quote": "Click OK to confirm the opt-out of auto-renewal.",
   "supports": "eStore: the final confirm"
  },
  {
   "id": "s16",
   "url": "https://support.eset.com/kb6205",
   "title": "Manage auto-renewal for ESET subscriptions",
   "publisher": "vendor",
   "quote": "We will inform you about auto-renewal 30 days before your renewal date (for annual subscriptions).",
   "supports": "the renewal notice"
  },
  {
   "id": "s17",
   "url": "https://support.eset.com/kb6205",
   "title": "Manage auto-renewal for ESET subscriptions",
   "publisher": "vendor",
   "quote": "At the end of your subscription period, your subscription will automatically be renewed using the payment details currently on file and standard subscription pricing.",
   "supports": "how renewal is charged"
  },
  {
   "id": "s18",
   "url": "https://help.eset.com/home_eset/en-US/license_autorenewal.html",
   "title": "Subscription Auto-Renewal | ESET HOME",
   "publisher": "vendor",
   "quote": "In the Subscription options, click Manage subscription, and ESET redirects you to Subscriptions in the Google Play store.",
   "supports": "Google Play subscriptions are managed in Google Play"
  },
  {
   "id": "s19",
   "url": "https://help.eset.com/home_eset/en-US/license_autorenewal.html",
   "title": "Subscription Auto-Renewal | ESET HOME",
   "publisher": "vendor",
   "quote": "Follow the instructions below only when the Type is Subscription.",
   "supports": "which subscriptions use the Google Play route"
  },
  {
   "id": "s20",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.",
   "supports": "the Google Play steps"
  },
  {
   "id": "s21",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.",
   "supports": "when a Google Play cancellation takes effect"
  },
  {
   "id": "s22",
   "url": "https://help.eset.com/home_eset/en-US/license_autorenewal.html",
   "title": "Subscription Auto-Renewal | ESET HOME",
   "publisher": "vendor",
   "quote": "You must contact your subscription distributor to manage the auto-renewal settings for specific ESET subscriptions.",
   "supports": "the distributor route"
  },
  {
   "id": "s23",
   "url": "https://help.eset.com/home_eset/en-US/license_autorenewal.html",
   "title": "Subscription Auto-Renewal | ESET HOME",
   "publisher": "vendor",
   "quote": "Renewal conditions may be different in your country.",
   "supports": "renewal conditions vary by country"
  },
  {
   "id": "s24",
   "url": "https://support.eset.com/kb6205",
   "title": "Manage auto-renewal for ESET subscriptions",
   "publisher": "vendor",
   "quote": "Following your successful auto-renewal, we will email you the transaction details and invoice.",
   "supports": "renewal emails"
  },
  {
   "id": "s25",
   "url": "https://support.eset.com/kb6205",
   "title": "Manage auto-renewal for ESET subscriptions",
   "publisher": "vendor",
   "quote": "click Save settings",
   "supports": "eStore: saving the opt-out"
  },
  {
   "id": "s26",
   "url": "https://support.eset.com/kb6205",
   "title": "Manage auto-renewal for ESET subscriptions",
   "publisher": "vendor",
   "quote": "Log in to the ESET eStore using your Activation Key or Public ID.",
   "supports": "eStore: how to log in"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "ESET's refund or money-back terms for eStore purchases aren't on the help articles cited here; they would be in ESET's eStore terms or the customer center for your country",
   "What ESET shows or emails after you save the auto-renewal opt-out isn't documented",
   "Who processes eStore payments in each country (ESET itself or a reseller) is not stated on ESET's help pages",
   "ESET's help pages don't say whether any ESET app sells subscriptions through the Apple App Store"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "partial",
   "notes": [
    "Re-checked all three routes against ESET's auto-renewal help page and knowledgebase article kb6205",
    "eStore login: you sign in with your Activation Key or Public ID, not a username or subscription ID",
    "applies_to: auto-renewal is on by default for recent eStore purchases; named the ten countries the eStore article covers",
    "Check box text copied in full; confirm_by set to null, because no page says what confirms the opt-out",
    "Google Play step now matches Google's page (Manage, then Cancel subscription)",
    "Refund terms remain unconfirmed: none of ESET's help articles cited here state them"
   ]
  }
 },
 "delete_account": {
  "url": "https://my.eset.com/account",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/eset",
 "json": "https://stackcut.io/exits/eset.json",
 "evidence": {
  "packet_revision": "0810b9cf22530f09a780d835a11f414277919040dc0ab6faff5b5c340df2d89e",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "eset--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "eset--google-play--r2",
    "channel": "google_play",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "eset--reseller-or-partner--r3",
    "channel": "reseller_or_partner",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}