{
 "id": "epidemic_sound",
 "name": "Epidemic Sound",
 "category": "design_creative",
 "website": "https://www.epidemicsound.com",
 "domains": [
  "epidemicsound.com",
  "epidemicsoundhelp.com"
 ],
 "summary": "Cancel on the website: Account, Subscriptions, Manage Subscription, Cancel Subscription, give a reason and confirm (not possible in the app). Access lasts to the end of the billing cycle; no refunds. Content published while subscribed stays cleared forever, but new videos using the music afterwards get monetized by Epidemic Sound.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Creator, Pro and Business plans bought online, paid monthly or annually (including a free trial that is about to convert)",
   "who": "The account holder, signed in on the website",
   "method": "self_serve",
   "start_url": "https://www.epidemicsound.com/account/subscriptions",
   "steps": [
    {
     "do": "Log in on the website and go to your Account page",
     "expect": "Subscriptions"
    },
    {
     "do": "Click Subscriptions, then select Manage Subscription",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Click Cancel Subscription",
     "expect": "a request for your reason"
    },
    {
     "do": "Provide a reason and confirm the cancellation",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the billing cycle: you keep the catalog and channel coverage until then, and you are not charged again",
   "notice": "None, but a free trial renews into a paid monthly or annual subscription unless you cancel before it ends",
   "refund": "Charges up to cancellation are non-refundable, because you had access to the catalog",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Move from the Pro Plan to the Creator Plan: Account page, Subscriptions, Change Plan, choose the plan and confirm",
   "evidence": "documented",
   "source_ids": [
    "s11",
    "s12",
    "s13"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The end of the current billing cycle",
  "data_kept": "Not stated. Cancelling doesn't delete the account; to delete it, contact Customer Support",
  "you_lose": [
   "Coverage for new content: videos published after the subscription ends that use Epidemic Sound music are monetized by Epidemic Sound",
   "Access to the music catalog and downloads",
   "Trial downloads: tracks downloaded in a free trial are not cleared for use after the trial"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "The flow asks for a reason before you confirm",
  "tips": [
   "Cancel on the website: subscriptions can't be bought, managed or cancelled in the mobile app",
   "Content published while the subscription was active stays cleared for monetization forever",
   "Deleting the account is a separate request to Customer Support; cancel the subscription first",
   "Cancel a free trial before it ends, or it renews as a paid subscription"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.epidemicsoundhelp.com/hc/en-us/articles/25890380656402-Cancellation",
   "title": "Cancellation",
   "publisher": "vendor",
   "quote": "Log in and go to your Account page",
   "supports": "where the cancel flow starts"
  },
  {
   "id": "s2",
   "url": "https://www.epidemicsoundhelp.com/hc/en-us/articles/25890380656402-Cancellation",
   "title": "Cancellation",
   "publisher": "vendor",
   "quote": "Select Manage Subscription",
   "supports": "the Manage Subscription step"
  },
  {
   "id": "s3",
   "url": "https://www.epidemicsoundhelp.com/hc/en-us/articles/25890380656402-Cancellation",
   "title": "Cancellation",
   "publisher": "vendor",
   "quote": "Provide a reason and confirm the cancellation",
   "supports": "the reason and confirm step"
  },
  {
   "id": "s4",
   "url": "https://www.epidemicsoundhelp.com/hc/en-us/articles/25890380656402-Cancellation",
   "title": "Cancellation",
   "publisher": "vendor",
   "quote": "You'll retain access to our catalog and coverage until the end of your billing cycle. All videos published during the active subscription remain cleared for monetization.",
   "supports": "when cancellation takes effect"
  },
  {
   "id": "s5",
   "url": "https://www.epidemicsoundhelp.com/hc/en-us/articles/25890380656402-Cancellation",
   "title": "Cancellation",
   "publisher": "vendor",
   "quote": "You won't be charged after cancellation, but charges up to that point are non-refundable since you've had access to the music catalog and used it in your videos.",
   "supports": "no refunds"
  },
  {
   "id": "s6",
   "url": "https://www.epidemicsoundhelp.com/hc/en-us/articles/25890380656402-Cancellation",
   "title": "Cancellation",
   "publisher": "vendor",
   "quote": "Click Cancel Subscription",
   "supports": "the cancel button"
  },
  {
   "id": "s7",
   "url": "https://www.epidemicsoundhelp.com/hc/en-us/articles/26256302521874-Manage-My-Account-in-App",
   "title": "Manage My Account (in App)",
   "publisher": "vendor",
   "quote": "It's currently not possible to purchase or manage a subscription license in the app.",
   "supports": "no in-app subscriptions"
  },
  {
   "id": "s8",
   "url": "https://www.epidemicsoundhelp.com/hc/en-us/articles/26256302521874-Manage-My-Account-in-App",
   "title": "Manage My Account (in App)",
   "publisher": "vendor",
   "quote": "A subscription can be canceled by logging into the account online",
   "supports": "cancel on the website"
  },
  {
   "id": "s9",
   "url": "https://www.epidemicsoundhelp.com/hc/en-us/articles/26246804344978-How-does-the-free-trial-work",
   "title": "How does the free trial work?",
   "publisher": "vendor",
   "quote": "The trial will automatically renew into a paid subscription (monthly or annual) unless you cancel.",
   "supports": "trials convert to paid"
  },
  {
   "id": "s10",
   "url": "https://www.epidemicsoundhelp.com/hc/en-us/articles/33405023521554-Business-Plan",
   "title": "Business Plan",
   "publisher": "vendor",
   "quote": "Yes, you can cancel your subscription at any time.",
   "supports": "Business plans cancel the same way, any time"
  },
  {
   "id": "s11",
   "url": "https://www.epidemicsoundhelp.com/hc/en-us/articles/25890420864914--Change-your-Subscription",
   "title": "Change your Subscription",
   "publisher": "vendor",
   "quote": "To upgrade from the Creator to Pro or downgrade from Pro to Creator follow these steps:",
   "supports": "downgrading from Pro to Creator"
  },
  {
   "id": "s12",
   "url": "https://www.epidemicsoundhelp.com/hc/en-us/articles/25891649617426-Adjust-Billing-Cycle",
   "title": "Adjust Billing Cycle",
   "publisher": "vendor",
   "quote": "Click Change Plan under your subscription.",
   "supports": "the Change Plan step"
  },
  {
   "id": "s13",
   "url": "https://www.epidemicsoundhelp.com/hc/en-us/articles/25890420864914--Change-your-Subscription",
   "title": "Change your Subscription",
   "publisher": "vendor",
   "quote": "your subscription will update within a few minutes or at the next billing cycle if switching from monthly to annually",
   "supports": "when a plan change applies"
  },
  {
   "id": "s14",
   "url": "https://www.epidemicsoundhelp.com/hc/en-us/articles/25918384209042-What-happens-after-I-cancel-my-subscription",
   "title": "What happens after I cancel my subscription?",
   "publisher": "vendor",
   "quote": "All videos, podcast episodes and/or other types of content that have been published during an active subscription will stay cleared to monetize forever!",
   "supports": "earlier content stays cleared"
  },
  {
   "id": "s15",
   "url": "https://www.epidemicsoundhelp.com/hc/en-us/articles/25918384209042-What-happens-after-I-cancel-my-subscription",
   "title": "What happens after I cancel my subscription?",
   "publisher": "vendor",
   "quote": "However, if you use Epidemic Sound music in videos published after you've ended your subscription, Epidemic Sound will monetize them.",
   "supports": "new content after cancelling is monetized by Epidemic Sound"
  },
  {
   "id": "s16",
   "url": "https://www.epidemicsoundhelp.com/hc/en-us/articles/26246804344978-How-does-the-free-trial-work",
   "title": "How does the free trial work?",
   "publisher": "vendor",
   "quote": "Downloaded tracks can only be used during the trial period. They're not cleared for use once the trial ends.",
   "supports": "trial downloads aren't cleared afterwards"
  },
  {
   "id": "s17",
   "url": "https://www.epidemicsoundhelp.com/hc/en-us/articles/25889912127250-Delete-account",
   "title": "Delete account",
   "publisher": "vendor",
   "quote": "If you want to delete your account please get in touch with our Customer Support Team!",
   "supports": "account deletion is by request"
  },
  {
   "id": "s18",
   "url": "https://www.epidemicsoundhelp.com/hc/en-us/articles/26256302521874-Manage-My-Account-in-App",
   "title": "Manage My Account (in App)",
   "publisher": "vendor",
   "quote": "it is not possible to cancel a subscription in the app",
   "supports": "no cancel in the app"
  },
  {
   "id": "s19",
   "url": "https://www.epidemicsoundhelp.com/hc/en-us/articles/33405023521554-Business-Plan",
   "title": "Business Plan",
   "publisher": "vendor",
   "quote": "until the end of your current payment period",
   "supports": "Business plan access after cancelling"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "Contract terms such as an EU right of withdrawal are in Epidemic Sound's Subscription Terms, which this guide doesn't cover yet",
   "Enterprise plans sold by sales are not covered by the help center; their cancellation terms are not published",
   "The help center doesn't say whether a confirmation email is sent after cancelling",
   "Whether yearly billing is cheaper than monthly is not stated in the help center"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked the cancel steps, effective date, refund, trial, Business plan, in-app and downgrade facts against the current help-center articles (several updated in October 2026); all confirmed, and the account subscriptions link is the one the help article uses",
    "Rewrote the 'not confirmed' notes for readers; the only remaining gaps are the Subscription Terms, enterprise contracts and a confirmation email"
   ]
  }
 },
 "delete_account": {
  "url": "https://support.epidemicsound.com/s/article/how-do-i-delete-my-account-2020-05-27-050641?language=en_US",
  "difficulty": "hard",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/epidemic_sound",
 "json": "https://stackcut.io/exits/epidemic_sound.json",
 "evidence": {
  "packet_revision": "e100f2f707a9792777cd94123c15d955930ea077784927cae6d5fdbefdbf12b7",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "epidemic-sound--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}