{
 "id": "envato_elements",
 "name": "Envato",
 "category": "design_creative",
 "website": "https://envato.com",
 "domains": [
  "envato.com"
 ],
 "summary": "Envato (formerly Envato Elements): signed in, click your name in the bottom-left corner, My Account, then Cancel subscription under Manage subscription, and Cancel My Subscription. Access lasts to the end of the billing period, but you can't license items for new projects afterwards. Payments are generally non-refundable.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Envato subscriptions (Core, Plus, Ultimate, Student and Teams plans) billed monthly or annually by Envato",
   "who": "The subscriber, signed in to Envato (a Teams plan is cancelled the same way as an individual plan)",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "While signed in to Envato, click your name in the bottom-left corner and select My Account",
     "expect": "Manage subscription"
    },
    {
     "do": "In the Manage subscription section, click Cancel subscription",
     "expect": "the details of your cancellation request"
    },
    {
     "do": "Read the details carefully; optionally fill out the cancellation survey",
     "expect": "Cancel My Subscription"
    },
    {
     "do": "Click Cancel My Subscription",
     "expect": null
    }
   ],
   "confirm_by": "Envato sends a confirmation once the cancellation is processed",
   "effective": "Renewal stops, and you keep full access until the end of the current billing period. If the account is past due, the subscription ends immediately",
   "notice": "The subscription renews automatically at the end of each billing period, so cancel before then",
   "refund": "Generally none: cancelling doesn't refund the unused part of the billing period, and annual subscribers who have downloaded items can't get a partial refund; refunds only where consumer law requires. EU and UK residents may withdraw within 14 days of payment and are refunded if they haven't purchased, downloaded, accessed or licensed any content",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12",
    "s31",
    "s32",
    "s33"
   ],
   "label": "Envato subscriptions"
  },
  {
   "channel": "direct_web",
   "label": "Close the Envato account",
   "applies_to": "Anyone who wants the whole Envato account closed (cancelling alone keeps the account open)",
   "who": "The account holder, writing from the account's email address",
   "method": "form",
   "start_url": "https://help.elements.envato.com/hc/en-us/requests/new",
   "steps": [
    {
     "do": "Contact Envato's Customer Success team (Contact us in the help center) from the email address on your Envato account",
     "expect": null
    },
    {
     "do": "Ask for the account to be closed and include your Envato username if you know it",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Closure is permanent: the account can't be reopened or recovered",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s13",
    "s14",
    "s15",
    "s16",
    "s17",
    "s18"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Plus or Ultimate subscribers can move to a lower tier (plans start at $16.50 a month) by submitting a request to Customer Success; the change applies at the next renewal date",
   "evidence": "documented",
   "source_ids": [
    "s19",
    "s20",
    "s21"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Annual billing saves up to 50% on Core, 32% on Plus and 35% on Ultimate compared with monthly",
   "evidence": "documented",
   "source_ids": [
    "s22"
   ]
  },
  {
   "type": "student_or_nonprofit",
   "what": "Student Plan: 31% off the Core plan for full-time students aged 18 and over at an accredited institution (you must switch to an individual plan when you stop being a student)",
   "evidence": "documented",
   "source_ids": [
    "s23",
    "s24",
    "s25"
   ]
  }
 ],
 "export": [
  {
   "data": "Licence certificates for items you licensed (proof of licence, for example for a YouTube Content ID claim)",
   "how": "Click your name in the bottom-left corner, select My Downloads, find the item and click View licenses, then Download license (or use the Licenses button on the item's page)",
   "format": "PDF",
   "limits": null,
   "source_ids": [
    "s39",
    "s40"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current billing period (immediately if the account is past due)",
  "data_kept": "Not stated. The account stays open after cancelling and you can still see the list of items you licensed; Envato may cancel accounts inactive for a substantial period",
  "you_lose": [
   "Downloading any items, including ones you downloaded and licensed before, and creating new licences",
   "Using items you downloaded in new or unfinished end products",
   "Generating with Envato's AI tools, and your generation history",
   "Everything on the shared Envato account (Envato Market purchases and downloads, Tuts+, Placeit), if you close it"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "An optional cancellation survey appears before Cancel My Subscription",
  "tips": [
   "Items used in end products finished during the subscription stay licensed for those projects, for the life of the end product",
   "Finish and license any project that uses Envato items before the billing period ends",
   "Cancelling keeps the account; closing it is separate, permanent and done through Customer Success",
   "Cancelling a past-due subscription ends access immediately",
   "Downgrading (Plus or Ultimate to a lower tier) is done by request to Customer Success, not in settings",
   "If you subscribed at a promotional price, you can't get that rate back after cancelling",
   "A chargeback disables the subscription account and downloads until the dispute is resolved",
   "Download licence certificates (PDF) for finished projects before the subscription ends; the help doesn't say they stay downloadable afterwards"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.elements.envato.com/hc/en-us/articles/360000621563-How-to-Cancel-Your-Envato-Subscription",
   "title": "How to Cancel Your Envato Subscription",
   "publisher": "vendor",
   "quote": "While logged in to Envato, click your name in the bottom-left corner and select My Account.",
   "supports": "where cancelling starts"
  },
  {
   "id": "s2",
   "url": "https://help.elements.envato.com/hc/en-us/articles/360000621563-How-to-Cancel-Your-Envato-Subscription",
   "title": "How to Cancel Your Envato Subscription",
   "publisher": "vendor",
   "quote": "In Manage subscription section, click Cancel subscription.",
   "supports": "the Cancel subscription step"
  },
  {
   "id": "s3",
   "url": "https://help.elements.envato.com/hc/en-us/articles/360000621563-How-to-Cancel-Your-Envato-Subscription",
   "title": "How to Cancel Your Envato Subscription",
   "publisher": "vendor",
   "quote": "Optionally, fill out the cancellation survey to help Envato improve.",
   "supports": "the optional survey"
  },
  {
   "id": "s4",
   "url": "https://help.elements.envato.com/hc/en-us/articles/360000621563-How-to-Cancel-Your-Envato-Subscription",
   "title": "How to Cancel Your Envato Subscription",
   "publisher": "vendor",
   "quote": "If you wish to proceed, click Cancel My Subscription.",
   "supports": "the final step"
  },
  {
   "id": "s5",
   "url": "https://help.elements.envato.com/hc/en-us/articles/360000621563-How-to-Cancel-Your-Envato-Subscription",
   "title": "How to Cancel Your Envato Subscription",
   "publisher": "vendor",
   "quote": "Your subscription remains active and you continue to have full access until the end of your current billing period.",
   "supports": "when access ends"
  },
  {
   "id": "s6",
   "url": "https://help.elements.envato.com/hc/en-us/articles/360000621563-How-to-Cancel-Your-Envato-Subscription",
   "title": "How to Cancel Your Envato Subscription",
   "publisher": "vendor",
   "quote": "If you cancel during this time, your subscription will end immediately",
   "supports": "past-due accounts end immediately"
  },
  {
   "id": "s7",
   "url": "https://help.elements.envato.com/hc/en-us/articles/360000621563-How-to-Cancel-Your-Envato-Subscription",
   "title": "How to Cancel Your Envato Subscription",
   "publisher": "vendor",
   "quote": "You can cancel your Envato Teams Plan subscription just like you would with an Individual plan.",
   "supports": "Teams plans cancel the same way"
  },
  {
   "id": "s8",
   "url": "https://help.elements.envato.com/hc/en-us/articles/360000629006-Envato-Elements-User-Terms",
   "title": "Envato Elements User Terms",
   "publisher": "vendor",
   "quote": "Your subscription will automatically renew at the end of each billing period in accordance with the frequency and payment method that was selected by you.",
   "supports": "auto-renewal"
  },
  {
   "id": "s9",
   "url": "https://help.elements.envato.com/hc/en-us/articles/4408760464921-Can-I-get-a-refund-on-my-Envato-subscription",
   "title": "Can I get a refund on my Envato subscription?",
   "publisher": "vendor",
   "quote": "Envato Elements does not generally offer refunds on subscription payments, due to the nature of digital content.",
   "supports": "no general refunds"
  },
  {
   "id": "s10",
   "url": "https://help.elements.envato.com/hc/en-us/articles/4408760464921-Can-I-get-a-refund-on-my-Envato-subscription",
   "title": "Can I get a refund on my Envato subscription?",
   "publisher": "vendor",
   "quote": "If you have already used your annual subscription and downloaded items, Envato is unable to offer a partial refund.",
   "supports": "no partial refunds on used annual plans"
  },
  {
   "id": "s11",
   "url": "https://help.elements.envato.com/hc/en-us/articles/4408760464921-Can-I-get-a-refund-on-my-Envato-subscription",
   "title": "Can I get a refund on my Envato subscription?",
   "publisher": "vendor",
   "quote": "Refunds may be issued where required by applicable consumer protection laws",
   "supports": "consumer-law exceptions"
  },
  {
   "id": "s12",
   "url": "https://help.elements.envato.com/hc/en-us/articles/360000629006-Envato-Elements-User-Terms",
   "title": "Envato Elements User Terms",
   "publisher": "vendor",
   "quote": "within fourteen (14) days of payment to Envato",
   "supports": "the EU and UK withdrawal window"
  },
  {
   "id": "s13",
   "url": "https://help.elements.envato.com/hc/en-us/articles/24525741877657-How-do-I-close-my-Envato-account",
   "title": "How do I close my Envato account?",
   "publisher": "vendor",
   "quote": "Account closure requires contacting the Envato Customer Success team",
   "supports": "closing needs Customer Success"
  },
  {
   "id": "s14",
   "url": "https://help.elements.envato.com/hc/en-us/articles/24525741877657-How-do-I-close-my-Envato-account",
   "title": "How do I close my Envato account?",
   "publisher": "vendor",
   "quote": "Send your request from the email address associated with your Envato account.",
   "supports": "how to send the request"
  },
  {
   "id": "s15",
   "url": "https://help.elements.envato.com/hc/en-us/articles/24525741877657-How-do-I-close-my-Envato-account",
   "title": "How do I close my Envato account?",
   "publisher": "vendor",
   "quote": "Include your Envato username if you know it.",
   "supports": "what to include"
  },
  {
   "id": "s16",
   "url": "https://help.elements.envato.com/hc/en-us/articles/24525741877657-How-do-I-close-my-Envato-account",
   "title": "How do I close my Envato account?",
   "publisher": "vendor",
   "quote": "Account closure is permanent and cannot be undone.",
   "supports": "closure is permanent"
  },
  {
   "id": "s17",
   "url": "https://help.elements.envato.com/hc/en-us/articles/24525741877657-How-do-I-close-my-Envato-account",
   "title": "How do I close my Envato account?",
   "publisher": "vendor",
   "quote": "You lose access to all purchases and downloads",
   "supports": "what closing loses"
  },
  {
   "id": "s18",
   "url": "https://help.elements.envato.com/hc/en-us",
   "title": "Envato Help Center",
   "publisher": "vendor",
   "quote": "Contact us",
   "supports": "the help center's contact form link"
  },
  {
   "id": "s19",
   "url": "https://help.elements.envato.com/hc/en-us/articles/360031216632-How-to-Upgrade-Your-Envato-Subscription",
   "title": "How to Upgrade Your Envato Subscription",
   "publisher": "vendor",
   "quote": "If you are on a Plus or Ultimate plan and want to switch to a lower tier, submit a request to the Envato Customer Success team.",
   "supports": "how to downgrade"
  },
  {
   "id": "s20",
   "url": "https://help.elements.envato.com/hc/en-us/articles/360031216632-How-to-Upgrade-Your-Envato-Subscription",
   "title": "How to Upgrade Your Envato Subscription",
   "publisher": "vendor",
   "quote": "Downgrades are applied at your next renewal date",
   "supports": "when a downgrade applies"
  },
  {
   "id": "s21",
   "url": "https://help.elements.envato.com/hc/en-us/articles/360000621663-What-Is-Envato-Subscription-Complete-Guide-to-Plans-Pricing-Features",
   "title": "What Is Envato Subscription? Complete Guide to Plans, Pricing & Features",
   "publisher": "vendor",
   "quote": "Plans start at $16.50/month",
   "supports": "the cheapest plan's price"
  },
  {
   "id": "s22",
   "url": "https://help.elements.envato.com/hc/en-us/articles/360031216632-How-to-Upgrade-Your-Envato-Subscription",
   "title": "How to Upgrade Your Envato Subscription",
   "publisher": "vendor",
   "quote": "Save up to 50% on Core, up to 32% on Plus, and up to 35% on Ultimate compared to the monthly price.",
   "supports": "annual savings"
  },
  {
   "id": "s23",
   "url": "https://help.elements.envato.com/hc/en-us/articles/35529496266137-Student-Plan-Terms",
   "title": "Student Plan Terms",
   "publisher": "vendor",
   "quote": "31% discount",
   "supports": "the student discount"
  },
  {
   "id": "s24",
   "url": "https://help.elements.envato.com/hc/en-us/articles/35529496266137-Student-Plan-Terms",
   "title": "Student Plan Terms",
   "publisher": "vendor",
   "quote": "aged 18 and over, enrolled full-time in an accredited secondary or tertiary educational institution",
   "supports": "student eligibility"
  },
  {
   "id": "s25",
   "url": "https://help.elements.envato.com/hc/en-us/articles/35529496266137-Student-Plan-Terms",
   "title": "Student Plan Terms",
   "publisher": "vendor",
   "quote": "If you are no longer a student, you are required to change your subscription to one of Envato's individual plans.",
   "supports": "the student plan ends with student status"
  },
  {
   "id": "s26",
   "url": "https://help.elements.envato.com/hc/en-us/articles/360000621563-How-to-Cancel-Your-Envato-Subscription",
   "title": "How to Cancel Your Envato Subscription",
   "publisher": "vendor",
   "quote": "Items you downloaded and incorporated into completed end products during your active subscription remain licensed for those projects.",
   "supports": "finished projects stay licensed"
  },
  {
   "id": "s27",
   "url": "https://help.elements.envato.com/hc/en-us/articles/360000621563-How-to-Cancel-Your-Envato-Subscription",
   "title": "How to Cancel Your Envato Subscription",
   "publisher": "vendor",
   "quote": "You cannot use downloaded items to create new end products after your subscription ends.",
   "supports": "no new projects after the subscription ends"
  },
  {
   "id": "s28",
   "url": "https://help.elements.envato.com/hc/en-us/articles/360000629006-Envato-Elements-User-Terms",
   "title": "Envato Elements User Terms",
   "publisher": "vendor",
   "quote": "the applicable Item license will continue for the life of the End Product (even if your subscription ends)",
   "supports": "licences last for the end product's life"
  },
  {
   "id": "s29",
   "url": "https://help.elements.envato.com/hc/en-us/articles/360000629006-Envato-Elements-User-Terms",
   "title": "Envato Elements User Terms",
   "publisher": "vendor",
   "quote": "We may cancel unverified accounts or accounts that have been inactive for a substantial period of time.",
   "supports": "inactive accounts may be cancelled"
  },
  {
   "id": "s30",
   "url": "https://help.elements.envato.com/hc/en-us/articles/24525741877657-How-do-I-close-my-Envato-account",
   "title": "How do I close my Envato account?",
   "publisher": "vendor",
   "quote": "Cancelling your subscription stops future renewal charges",
   "supports": "cancelling is separate from closing"
  },
  {
   "id": "s31",
   "url": "https://help.elements.envato.com/hc/en-us/articles/360000621563-How-to-Cancel-Your-Envato-Subscription",
   "title": "How to Cancel Your Envato Subscription",
   "publisher": "vendor",
   "quote": "You will receive a confirmation once the cancellation is processed.",
   "supports": "confirmation after cancelling"
  },
  {
   "id": "s32",
   "url": "https://help.elements.envato.com/hc/en-us/articles/360000629006-Envato-Elements-User-Terms",
   "title": "Envato Elements User Terms",
   "publisher": "vendor",
   "quote": "If you withdraw within this period and you have not purchased, downloaded, accessed or licensed any content, we will refund your payment",
   "supports": "the condition for an EU or UK withdrawal refund"
  },
  {
   "id": "s33",
   "url": "https://help.elements.envato.com/hc/en-us/articles/360000621563-How-to-Cancel-Your-Envato-Subscription",
   "title": "How to Cancel Your Envato Subscription",
   "publisher": "vendor",
   "quote": "Cancelling your subscription does not entitle you to a refund for the unused portion of your current billing period.",
   "supports": "no refund for the rest of the period"
  },
  {
   "id": "s34",
   "url": "https://help.elements.envato.com/hc/en-us/articles/360000629006-Envato-Elements-User-Terms",
   "title": "Envato Elements User Terms",
   "publisher": "vendor",
   "quote": "generate new Output using our AI Tools or",
   "supports": "AI generation stops after cancelling (and generation history goes)"
  },
  {
   "id": "s35",
   "url": "https://help.elements.envato.com/hc/en-us/articles/360000621563-How-to-Cancel-Your-Envato-Subscription",
   "title": "How to Cancel Your Envato Subscription",
   "publisher": "vendor",
   "quote": "If you subscribed at a promotional price, cancelling means you will not be able to resubscribe at the same discounted rate.",
   "supports": "promotional prices are lost"
  },
  {
   "id": "s36",
   "url": "https://help.elements.envato.com/hc/en-us/articles/4408760464921-Can-I-get-a-refund-on-my-Envato-subscription",
   "title": "Can I get a refund on my Envato subscription?",
   "publisher": "vendor",
   "quote": "If you file a dispute or chargeback with your bank or payment provider, your Envato subscription account will be automatically disabled",
   "supports": "chargebacks disable the account"
  },
  {
   "id": "s37",
   "url": "https://help.elements.envato.com/hc/en-us/articles/360000621563-How-to-Cancel-Your-Envato-Subscription",
   "title": "How to Cancel Your Envato Subscription",
   "publisher": "vendor",
   "quote": "You will be able to see a list of items you have previously licensed.",
   "supports": "licence history stays visible"
  },
  {
   "id": "s38",
   "url": "https://help.elements.envato.com/hc/en-us/articles/24525741877657-How-do-I-close-my-Envato-account",
   "title": "How do I close my Envato account?",
   "publisher": "vendor",
   "quote": "Your Envato account is shared across all Envato services.",
   "supports": "closing affects Envato Market, Tuts+ and Placeit too"
  },
  {
   "id": "s39",
   "url": "https://help.elements.envato.com/hc/en-us/articles/360000621443-Envato-item-license-certificate",
   "title": "Envato item license certificate",
   "publisher": "vendor",
   "quote": "Find the item in your download history and click View licenses",
   "supports": "where licence certificates are"
  },
  {
   "id": "s40",
   "url": "https://help.elements.envato.com/hc/en-us/articles/360000621443-Envato-item-license-certificate",
   "title": "Envato item license certificate",
   "publisher": "vendor",
   "quote": "Select My Downloads from the menu",
   "supports": "the My Downloads menu"
  },
  {
   "id": "s41",
   "url": "https://help.elements.envato.com/hc/en-us/articles/360000621563-How-to-Cancel-Your-Envato-Subscription",
   "title": "How to Cancel Your Envato Subscription",
   "publisher": "vendor",
   "quote": "You will not be able to download any items",
   "supports": "no downloads after the subscription ends"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "Envato's help center doesn't say whether subscriptions are sold through the App Store or Google Play",
   "How long account data is kept after cancelling isn't stated in Envato's help center or User Terms",
   "Whether licence certificates can still be downloaded after the subscription ends isn't stated in Envato's help"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Confirmation: Envato's cancel article (updated today) says a confirmation is sent once the cancellation is processed",
    "Refund: no refund for the unused period; the EU and UK 14-day withdrawal refunds only if no content was downloaded, accessed or licensed",
    "After cancelling: AI generation and generation history also stop; downloads stop even for items licensed before; licence history stays visible",
    "Added the licence-certificate (PDF) export and tips on promotional prices and chargebacks",
    "Downgrade price wording matched to the source ('plans start at $16.50/month')"
   ]
  }
 },
 "delete_account": {
  "url": "https://help.market.envato.com/hc/en-us/articles/202500394-How-Do-I-Close-My-Account-",
  "difficulty": "hard",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/envato_elements",
 "json": "https://stackcut.io/exits/envato_elements.json",
 "evidence": {
  "packet_revision": "3ee233abb322108c31930c56093f073d13ae98b5695543a305702e7bd232529d",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "envato-elements--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "envato-elements--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}