{
 "id": "elevenlabs",
 "name": "ElevenLabs",
 "category": "design_creative",
 "website": "https://elevenlabs.io",
 "domains": [
  "elevenlabs.io"
 ],
 "summary": "Cancel on the web: profile icon, Subscription, Billing, Cancel Plan, Proceed, Cancel Subscription. It ends at the cycle's end: the account drops to the free plan and unused credits are lost. Cancelling after renewal still bills the new cycle. Mobile-app subscriptions are cancelled through Apple or Google Play.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Self-serve plans billed by ElevenLabs (Starter, Creator, Pro, Scale, Business), monthly or annual",
   "who": "The account holder; in a multi-seat workspace (Scale, Business, Enterprise) only a workspace admin can manage billing",
   "method": "self_serve",
   "start_url": "https://elevenlabs.io/app/subscription",
   "steps": [
    {
     "do": "Sign in at elevenlabs.io, click your profile icon in the top right corner, then select Subscription",
     "expect": "Billing"
    },
    {
     "do": "Click Billing",
     "expect": "the Modify Plan section"
    },
    {
     "do": "In the Modify Plan section, select Cancel Plan, then Proceed",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Select Cancel Subscription to confirm",
     "expect": "confirmation that your cancellation is scheduled for the end of your current billing cycle"
    },
    {
     "do": "If a popup or button doesn't respond, try Chrome, Edge or Firefox, or email support@elevenlabs.io from the account's email address",
     "expect": null
    }
   ],
   "confirm_by": "A confirmation that the cancellation is scheduled for the end of the current billing cycle; until then Billing offers Resume subscription",
   "effective": "At the end of the current billing cycle; the account then moves to the free plan and unused credits are lost",
   "notice": "Cancel before the renewal date: once a new cycle has begun (even if its invoice is unpaid), the cancellation only takes effect at the end of that new cycle. Plans renew automatically for the same term",
   "refund": "Fees already paid are not refunded when you cancel. A refund is possible only if requested within 14 days of payment and no credit quota was used in that period: email support@elevenlabs.io from the account email and give the reason",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12",
    "s13",
    "s17",
    "s18",
    "s38"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "Subscriptions bought in the ElevenLabs iPhone or iPad app (billed by Apple)",
   "who": "The Apple Account that bought the subscription",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "On your iPhone or iPad, open Settings and tap your name (or open your Account page in the ElevenLabs app and use Manage subscriptions)",
     "expect": "Subscriptions"
    },
    {
     "do": "Tap Subscriptions, then the ElevenLabs subscription",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Tap Cancel Subscription",
     "expect": null
    }
   ],
   "confirm_by": "The subscription shows an expiration message and no Cancel button",
   "effective": null,
   "notice": null,
   "refund": "ElevenLabs doesn't refund app purchases: request a refund from Apple",
   "fees": null,
   "source_ids": [
    "s41",
    "s42",
    "s43",
    "s44",
    "s45",
    "s46",
    "s47"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "Subscriptions bought in the ElevenLabs Android app through Google Play",
   "who": "The Google Account that bought the subscription",
   "method": "platform_settings",
   "start_url": "https://play.google.com/store/account/subscriptions",
   "steps": [
    {
     "do": "Go to your subscriptions in Google Play (or open your Account page in the ElevenLabs app and use Manage subscriptions)",
     "expect": "the ElevenLabs subscription"
    },
    {
     "do": "Click Manage next to it, then Cancel subscription",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You keep access for the time you've already paid for",
   "notice": null,
   "refund": "ElevenLabs doesn't refund app purchases: request a refund from Google Play",
   "fees": null,
   "source_ids": [
    "s41",
    "s42",
    "s43",
    "s44",
    "s45",
    "s48",
    "s49"
   ]
  },
  {
   "channel": "sales_contract",
   "applies_to": "Enterprise plans",
   "who": "The customer, through the ElevenLabs enterprise team",
   "method": "contact_sales",
   "start_url": "https://elevenlabs.io/enterprise",
   "steps": [
    {
     "do": "Contact the ElevenLabs enterprise department through elevenlabs.io/enterprise and ask to cancel or not renew",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s14"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "label": "Bought through a reseller",
   "applies_to": "Services bought from an authorized ElevenLabs reseller or partner",
   "who": "The customer, with the reseller",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Contact the reseller or partner you bought from: your access is subject to your written agreement with them, so cancel under its terms",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s15",
    "s16"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Cancelling moves the account to the Free plan (10k credits a month). Paid-only features such as Professional Voice Cloning stop working, but voices are kept",
   "evidence": "documented",
   "source_ids": [
    "s2",
    "s24",
    "s27",
    "s28"
   ]
  },
  {
   "type": "downgrade",
   "what": "Choose a lower paid plan from the Downgrade drop-down in Billing, Modify Plan. It takes effect at the end of the billing cycle, unused credits are lost, and it can be undone with Cancel downgrade until then",
   "evidence": "documented",
   "source_ids": [
    "s20",
    "s21"
   ]
  },
  {
   "type": "downgrade",
   "what": "Pay As You Go: prepay for credits without a monthly subscription. Prepaid credits expire 12 months after purchase and aren't refundable",
   "evidence": "documented",
   "source_ids": [
    "s52",
    "s53",
    "s54"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Annual plans are offered for every tier (there are no quarterly plans)",
   "evidence": "documented",
   "source_ids": [
    "s23"
   ]
  },
  {
   "type": "discount_program",
   "what": "Startup Grants: eligible startups get the Scale plan for 12 months",
   "evidence": "documented",
   "source_ids": [
    "s25"
   ]
  }
 ],
 "export": [
  {
   "data": "Generated audio in your Text to Speech history",
   "how": "Open Text to Speech, then the history tab, and click the download icon on an item; click Advanced for more formats",
   "format": "MP3 (128kbps) or WAV; Advanced adds MP3 (192kbps, 256kbps), M4A and FLAC",
   "limits": null,
   "source_ids": [
    "s29",
    "s30"
   ]
  },
  {
   "data": "Usage analytics",
   "how": "Open usage analytics, set up the view you want, and export it",
   "format": "CSV",
   "limits": "Exports the data in the current view",
   "source_ids": [
    "s31"
   ]
  },
  {
   "data": "Voice clones",
   "how": "They can't be downloaded or exported as files. Keep the original audio samples if you may want to recreate a clone later",
   "format": null,
   "limits": "A recreated clone will sound slightly different",
   "source_ids": [
    "s32",
    "s33"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current billing cycle; the account then moves to the free plan",
  "data_kept": "Content stays in the account and remains accessible for an unspecified time. ElevenLabs keeps data it generates about your voice for up to 3 years after your last interaction. Deleting the account deletes data under the Terms and Privacy Policy",
  "you_lose": [
   "Unused credits",
   "Cloned voices beyond the new plan's voice slots, and Professional Voice Clones on the Starter or free plans (they stay in the account but can't be used)",
   "Workspace members other than the owner, if you use more seats than the new plan includes",
   "A commercial license for new audio: only what you generated while subscribed keeps it"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Cancel before the renewal date: after a new cycle starts, the cancellation only takes effect at the end of that cycle",
   "In a multi-seat workspace, only an admin can manage billing",
   "A scheduled cancellation can be reversed with Resume subscription until the cycle ends",
   "Deleting the account (Settings, Delete Account) is separate from cancelling, is blocked while a payment is outstanding, and the email can't be reused",
   "Usage-based billing (only on Enterprise and legacy plans) bills extra credits at the end of the cycle or once the balance passes twice the usual subscription payment; a downgrade bills any outstanding usage balance at once",
   "Pausing isn't possible: cancel instead and resubscribe later",
   "Unused credits are forfeited if the account is closed or terminated",
   "Deleting the ElevenLabs account, or a ban, doesn't cancel an App Store or Google Play subscription: cancel it with Apple or Google"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://elevenlabs.io/docs/help-center/account/cancellation-refunds/how-do-i-cancel-my-subscription",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "When you cancel your subscription, this won't take effect until the end of your current billing cycle.",
   "supports": "when cancelling takes effect"
  },
  {
   "id": "s2",
   "url": "https://elevenlabs.io/docs/help-center/account/cancellation-refunds/how-do-i-cancel-my-subscription",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "At this point, your account will be transferred onto our free plan, and you will lose any unused credits on your account.",
   "supports": "the account moves to the free plan and unused credits are lost"
  },
  {
   "id": "s3",
   "url": "https://elevenlabs.io/docs/help-center/account/cancellation-refunds/how-do-i-cancel-my-subscription",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "Click your profile icon in the top right corner of the website to open your account menu, then select Subscription.",
   "supports": "where the cancel flow starts"
  },
  {
   "id": "s4",
   "url": "https://elevenlabs.io/docs/help-center/account/cancellation-refunds/how-do-i-cancel-my-subscription",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "In the Modify Plan section, select Cancel Plan, then Proceed.",
   "supports": "the Cancel Plan step"
  },
  {
   "id": "s5",
   "url": "https://elevenlabs.io/docs/help-center/account/cancellation-refunds/how-do-i-cancel-my-subscription",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "In the next step, select Cancel Subscription to confirm.",
   "supports": "the final confirm step"
  },
  {
   "id": "s6",
   "url": "https://elevenlabs.io/docs/help-center/account/cancellation-refunds/how-do-i-cancel-my-subscription",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "You'll see confirmation that your cancellation is scheduled for the end of your current billing cycle.",
   "supports": "how to confirm it worked"
  },
  {
   "id": "s7",
   "url": "https://elevenlabs.io/docs/help-center/account/cancellation-refunds/how-do-i-cancel-my-subscription",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "At any time before the end of your billing cycle, you can click Resume subscription to cancel the cancellation request.",
   "supports": "a scheduled cancellation can be reversed"
  },
  {
   "id": "s8",
   "url": "https://elevenlabs.io/docs/help-center/account/cancellation-refunds/why-am-i-getting-a-payment-attempt-after-cancelling-my-subscription",
   "title": "Why am I getting a payment attempt after cancelling my subscription?",
   "publisher": "vendor",
   "quote": "If you cancel the subscription after the current cycle ends, even if the new invoice hasn't been paid yet, the new cycle has already begun.",
   "supports": "cancelling after renewal still bills the new cycle"
  },
  {
   "id": "s9",
   "url": "https://elevenlabs.io/docs/help-center/account/cancellation-refunds/what-is-your-refund-policy",
   "title": "What is your refund policy?",
   "publisher": "vendor",
   "quote": "You are eligible for a refund if a request is filed within 14 days of payment and no credit quota was used in the period",
   "supports": "the refund window"
  },
  {
   "id": "s10",
   "url": "https://elevenlabs.io/docs/help-center/account/cancellation-refunds/how-can-i-request-a-refund",
   "title": "How can I request a refund?",
   "publisher": "vendor",
   "quote": "Please email directly from your ElevenLabs account email address, and state the reasons for your refund.",
   "supports": "how to request a refund (support@elevenlabs.io)"
  },
  {
   "id": "s11",
   "url": "https://elevenlabs.io/terms-of-use",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "if you cancel your Recurring Subscription before the end of the current subscription period, we will not refund any subscription fees already paid to us",
   "supports": "no refund of fees already paid"
  },
  {
   "id": "s12",
   "url": "https://elevenlabs.io/terms-of-use",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "your subscription will be automatically renewed for additional periods of the same duration as the Initial Term",
   "supports": "auto-renewal"
  },
  {
   "id": "s13",
   "url": "https://elevenlabs.io/terms-of-use",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "You may cancel your subscription through your account",
   "supports": "cancelling is self-serve"
  },
  {
   "id": "s14",
   "url": "https://elevenlabs.io/docs/help-center/account/general/who-can-i-contact-about-business-inquiries-or-the-enterprise-plan",
   "title": "Who can I contact about business inquiries or the Enterprise plan?",
   "publisher": "vendor",
   "quote": "For business inquiries and questions about the enterprise plan please visit this page to read more and contact the enterprise department directly.",
   "supports": "the Enterprise route"
  },
  {
   "id": "s15",
   "url": "https://elevenlabs.io/terms-of-use",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "If you subscribe to Services from an authorized ElevenLabs reseller or partner",
   "supports": "reseller purchases exist"
  },
  {
   "id": "s16",
   "url": "https://elevenlabs.io/terms-of-use",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "your right to access and use such Services is subject to the terms and conditions of your written agreement with the Reseller",
   "supports": "the reseller agreement governs"
  },
  {
   "id": "s17",
   "url": "https://elevenlabs.io/docs/overview/administration/workspaces/overview",
   "title": "Workspaces",
   "publisher": "vendor",
   "quote": "Only admins can manage billing.",
   "supports": "who can cancel in a workspace"
  },
  {
   "id": "s18",
   "url": "https://elevenlabs.io/docs/overview/administration/workspaces/overview",
   "title": "Workspaces",
   "publisher": "vendor",
   "quote": "Multi seat workspaces are automatically enabled on all accounts with Scale, Business and Enterprise subscriptions.",
   "supports": "which plans have workspaces"
  },
  {
   "id": "s19",
   "url": "https://elevenlabs.io/docs/overview/administration/workspaces/overview",
   "title": "Workspaces",
   "publisher": "vendor",
   "quote": "If you downgrade your subscription and exceed the available number of seats on your new plan, all users apart from the owner will be locked out.",
   "supports": "members are locked out after a downgrade"
  },
  {
   "id": "s20",
   "url": "https://elevenlabs.io/docs/help-center/account/cancellation-refunds/how-can-i-downgrade-my-subscription",
   "title": "How can I downgrade my subscription?",
   "publisher": "vendor",
   "quote": "In the Modify Plan section, select the plan you would like to downgrade to from the Downgrade drop down selector.",
   "supports": "how to downgrade"
  },
  {
   "id": "s21",
   "url": "https://elevenlabs.io/docs/help-center/account/cancellation-refunds/how-can-i-downgrade-my-subscription",
   "title": "How can I downgrade my subscription?",
   "publisher": "vendor",
   "quote": "At any time before the end of your billing cycle, you can click Cancel downgrade to remain on your current subscription.",
   "supports": "a downgrade takes effect at the cycle end and can be undone"
  },
  {
   "id": "s22",
   "url": "https://elevenlabs.io/docs/help-center/account/payment-billing/can-i-pause-my-subscription",
   "title": "Can I pause my subscription?",
   "publisher": "vendor",
   "quote": "It's not possible to pause your paid subscription",
   "supports": "no pause option"
  },
  {
   "id": "s23",
   "url": "https://elevenlabs.io/docs/help-center/account/payment-billing/do-you-offer-annual-or-quarterly-plans",
   "title": "Do you offer annual or quarterly plans?",
   "publisher": "vendor",
   "quote": "Yes, we offer annual plans for all of our subscription tiers.",
   "supports": "annual billing"
  },
  {
   "id": "s24",
   "url": "https://elevenlabs.io/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "10k credits per month",
   "supports": "the Free plan allowance"
  },
  {
   "id": "s25",
   "url": "https://elevenlabs.io/startup-grants",
   "title": "Startup Grants",
   "publisher": "vendor",
   "quote": "Scale for 12 months",
   "supports": "the startup program"
  },
  {
   "id": "s26",
   "url": "https://elevenlabs.io/docs/help-center/account/general/what-happens-to-my-content-after-my-subscription-ends",
   "title": "What happens to my content after my subscription ends?",
   "publisher": "vendor",
   "quote": "Once your subscription ends, you will still have a commercial license to use whatever you generated during that subscription forever.",
   "supports": "commercial license for content made while subscribed"
  },
  {
   "id": "s27",
   "url": "https://elevenlabs.io/docs/help-center/account/general/what-happens-to-my-cloned-voices-when-i-downgrade-the-tier",
   "title": "What happens to my cloned voices when I downgrade the tier?",
   "publisher": "vendor",
   "quote": "no voices will be removed from your account, but you will only be able to access as many voices as are available on your new plan",
   "supports": "voice slots after a downgrade"
  },
  {
   "id": "s28",
   "url": "https://elevenlabs.io/docs/help-center/account/general/what-happens-to-my-cloned-voices-when-i-downgrade-the-tier",
   "title": "What happens to my cloned voices when I downgrade the tier?",
   "publisher": "vendor",
   "quote": "If you have a Professional Voice Clone (PVC) and downgrade to the Starter or free plans, which don't have access to Professional Voice Cloning",
   "supports": "Professional Voice Clones on lower plans"
  },
  {
   "id": "s29",
   "url": "https://elevenlabs.io/docs/help-center/product/core-capabilities/text-to-speech/how-do-i-download-generated-files-from-text-to-speech",
   "title": "How do I download generated files from Text to Speech?",
   "publisher": "vendor",
   "quote": "From your history, you can click the download icon to see the option to download as either an MP3 (128kbps) or WAV file.",
   "supports": "downloading generated audio"
  },
  {
   "id": "s30",
   "url": "https://elevenlabs.io/docs/help-center/product/core-capabilities/text-to-speech/how-do-i-download-generated-files-from-text-to-speech",
   "title": "How do I download generated files from Text to Speech?",
   "publisher": "vendor",
   "quote": "You can also click Advanced to download in additional file formats",
   "supports": "more download formats"
  },
  {
   "id": "s31",
   "url": "https://elevenlabs.io/docs/help-center/account/general/can-i-export-usage-data-for-my-account",
   "title": "Can I export usage data for my account?",
   "publisher": "vendor",
   "quote": "Usage analytics lets you export the data from your current view as a CSV file.",
   "supports": "usage data export"
  },
  {
   "id": "s32",
   "url": "https://elevenlabs.io/docs/help-center/product/voices/voice-cloning/can-i-export-my-voice-clones",
   "title": "Can I export my voice clones?",
   "publisher": "vendor",
   "quote": "You cannot download or export your voice clones as standalone files.",
   "supports": "voice clones can't be exported"
  },
  {
   "id": "s33",
   "url": "https://elevenlabs.io/docs/help-center/product/voices/voice-cloning/can-i-export-my-voice-clones",
   "title": "Can I export my voice clones?",
   "publisher": "vendor",
   "quote": "If you want to recreate a clone later, keep the original audio samples you used to create it.",
   "supports": "keep the original samples"
  },
  {
   "id": "s34",
   "url": "https://elevenlabs.io/docs/help-center/account/general/how-can-i-delete-my-account",
   "title": "How can I delete my account?",
   "publisher": "vendor",
   "quote": "Deleting your account is permanent and you will not be able to use the same email address again.",
   "supports": "account deletion is permanent"
  },
  {
   "id": "s35",
   "url": "https://elevenlabs.io/docs/help-center/account/general/how-can-i-delete-my-account",
   "title": "How can I delete my account?",
   "publisher": "vendor",
   "quote": "you will not be able to delete your account if you have an outstanding payment",
   "supports": "deletion is blocked while a payment is outstanding"
  },
  {
   "id": "s36",
   "url": "https://elevenlabs.io/privacy-policy",
   "title": "Privacy Policy",
   "publisher": "vendor",
   "quote": "ElevenLabs will not keep data it generates about your voice longer than 3 years after your last interaction with us",
   "supports": "voice data retention"
  },
  {
   "id": "s37",
   "url": "https://elevenlabs.io/docs/overview/administration/billing",
   "title": "Billing",
   "publisher": "vendor",
   "quote": "additional credits are either billed at the end of your billing cycle, or when the outstanding balance exceeds twice your usual subscription payment",
   "supports": "how usage-based billing is charged"
  },
  {
   "id": "s38",
   "url": "https://elevenlabs.io/docs/help-center/account/cancellation-refunds/how-do-i-cancel-my-subscription",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "The browsers that generally work best are Chrome, Edge, and Firefox.",
   "supports": "the browser tip"
  },
  {
   "id": "s39",
   "url": "https://elevenlabs.io/terms-of-use",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "If your account is closed or terminated, you will forfeit all unused credits related to our Services",
   "supports": "credits are forfeited on closure"
  },
  {
   "id": "s40",
   "url": "https://elevenlabs.io/docs/help-center/account/general/what-happens-to-my-content-after-my-subscription-ends",
   "title": "What happens to my content after my subscription ends?",
   "publisher": "vendor",
   "quote": "The content you generated will also remain accessible to you for an unspecified amount of time",
   "supports": "how long content stays accessible"
  },
  {
   "id": "s41",
   "url": "https://elevenlabs.io/docs/help-center/product/mobile-apps/eleven-labs-for-ios-and-android/managing-your-eleven-labs-subscription-mobile-app-vs-website",
   "title": "Managing Your ElevenLabs Subscription (Mobile App vs. Website)",
   "publisher": "vendor",
   "quote": "your subscription is handled entirely by the app store, not ElevenLabs directly",
   "supports": "subscriptions bought in the mobile app are billed and managed by Apple or Google"
  },
  {
   "id": "s42",
   "url": "https://elevenlabs.io/docs/help-center/product/mobile-apps/eleven-labs-for-ios-and-android/managing-your-eleven-labs-subscription-mobile-app-vs-website",
   "title": "Managing Your ElevenLabs Subscription (Mobile App vs. Website)",
   "publisher": "vendor",
   "quote": "All billing, renewals, upgrades, and cancellations must be managed through your device's app store account.",
   "supports": "app-store subscriptions are cancelled in the store"
  },
  {
   "id": "s43",
   "url": "https://elevenlabs.io/docs/help-center/product/mobile-apps/eleven-labs-for-ios-and-android/how-do-i-request-a-refund-or-cancel-my-subscription-in-the-eleven-labs-ios-or-android-app",
   "title": "How do I request a refund or cancel my subscription in the ElevenLabs iOS or Android app?",
   "publisher": "vendor",
   "quote": "To cancel your plan, you can visit your Account page in the app and cancel using the Apple or Google 'Manage subscriptions' settings.",
   "supports": "where the mobile cancel flow starts"
  },
  {
   "id": "s44",
   "url": "https://elevenlabs.io/docs/help-center/product/mobile-apps/eleven-labs-for-ios-and-android/how-do-i-request-a-refund-or-cancel-my-subscription-in-the-eleven-labs-ios-or-android-app",
   "title": "How do I request a refund or cancel my subscription in the ElevenLabs iOS or Android app?",
   "publisher": "vendor",
   "quote": "You can request a refund directly through the App Store or Play Store",
   "supports": "refunds for app purchases come from the store"
  },
  {
   "id": "s45",
   "url": "https://elevenlabs.io/docs/help-center/product/mobile-apps/eleven-labs-for-ios-and-android/managing-your-eleven-labs-subscription-mobile-app-vs-website",
   "title": "Managing Your ElevenLabs Subscription (Mobile App vs. Website)",
   "publisher": "vendor",
   "quote": "If your ElevenLabs account is banned or deleted, it does not cancel your App Store or Google Play subscription.",
   "supports": "deleting the account does not cancel an app-store subscription"
  },
  {
   "id": "s46",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.",
   "supports": "Apple cancel steps"
  },
  {
   "id": "s47",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm an Apple cancellation"
  },
  {
   "id": "s48",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.",
   "supports": "Google Play cancel steps"
  },
  {
   "id": "s49",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.",
   "supports": "access continues for the paid period"
  },
  {
   "id": "s50",
   "url": "https://elevenlabs.io/docs/overview/administration/billing",
   "title": "Billing",
   "publisher": "vendor",
   "quote": "On Enterprise and legacy Creator, Pro, Scale and Business plans, you have the option to activate usage based billing.",
   "supports": "usage-based billing is limited to Enterprise and legacy plans"
  },
  {
   "id": "s51",
   "url": "https://elevenlabs.io/docs/overview/administration/billing",
   "title": "Billing",
   "publisher": "vendor",
   "quote": "If you decide to upgrade or downgrade your subscription, you will be immediately charged for any outstanding usage based balance",
   "supports": "a plan change bills the outstanding usage balance at once"
  },
  {
   "id": "s52",
   "url": "https://elevenlabs.io/docs/overview/administration/billing",
   "title": "Billing",
   "publisher": "vendor",
   "quote": "Pay As You Go (PAYG) allows you to prepay for credits without committing to a monthly subscription",
   "supports": "prepaid credits without a subscription"
  },
  {
   "id": "s53",
   "url": "https://elevenlabs.io/terms-of-use",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "all Prepaid Credits expire twelve (12) months after the date of purchase or issuance",
   "supports": "prepaid credits expire after 12 months"
  },
  {
   "id": "s54",
   "url": "https://elevenlabs.io/terms-of-use",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Except where required by applicable law, Prepaid Credits purchases are non-refundable",
   "supports": "prepaid credits are not refundable"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "Enterprise contracts: renewal, notice period and how notice must be sent are not published; the enterprise page has no linked contract terms",
   "Reseller purchases: no reseller or marketplace is named, and the cancel steps depend on the reseller agreement",
   "How to reduce paid workspace seats is not documented"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Added Apple App Store and Google Play routes: the help center's mobile-app articles say app subscriptions are billed and cancelled by the store (s41-s49)",
    "Removed the unverified line claiming the help pages don't mention Apple or Google billing",
    "Summary now points app subscribers to Apple or Google Play",
    "Tips: usage-based billing is a legacy option, and a downgrade bills the outstanding usage balance at once (s50, s51); deleting the account doesn't cancel an app-store subscription (s45)",
    "pay_less: added Pay As You Go prepaid credits, which expire after 12 months and aren't refundable (s52-s54)",
    "Re-checked the web cancel steps, notice, refund, Terms and workspace-admin facts: all confirmed"
   ]
  }
 },
 "delete_account": {
  "url": "https://help.elevenlabs.io/hc/en-us/articles/13313906314641-How-can-I-delete-my-account",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "stackcut": {
  "vendor_id": "elevenlabs",
  "name": "ElevenLabs",
  "recipes": [
   {
    "id": "replace-elevenlabs",
    "title": "AI voice TTS",
    "best_year_one_net": -328
   }
  ]
 },
 "page": "https://stackcut.io/cancel/elevenlabs",
 "json": "https://stackcut.io/exits/elevenlabs.json",
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    }
   },
   {
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    "channel": "apple_app_store",
    "checked_on": "2026-09-29",
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     "checked_on": "2026-09-29",
     "age_days": 10,
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     "next_check_on": "2026-10-29"
    }
   },
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     "age_days": 10,
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     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}