{
 "id": "egnyte",
 "name": "Egnyte",
 "category": "productivity",
 "website": "https://www.egnyte.com",
 "domains": [
  "egnyte.com"
 ],
 "summary": "A domain admin opens Settings > Subscription > Current Plan and chooses Close this account or emails cancellation@egnyte.com; a representative then schedules the shutdown. Under the Terms, give 30 days' written notice before the term ends; leaving mid-term brings no refund and committed fees fall due. Export files first.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Direct customers: Current Plan page",
   "applies_to": "Domains bought directly from Egnyte",
   "who": "An admin on the account; Egnyte doesn't take cancellation requests from non-admin users",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Sign in as an admin and go to Settings > Subscription > Current Plan",
     "expect": "Close this account"
    },
    {
     "do": "Choose Close this account, or use the option to email cancellation@egnyte.com (you can use both)",
     "expect": null
    },
    {
     "do": "Wait for an Egnyte representative to reach out and schedule the account for shutdown",
     "expect": null
    }
   ],
   "confirm_by": "An Egnyte representative confirms the account is scheduled for shutdown",
   "effective": "Not stated on the help page; under the Terms, a subscription ends at the end of its current term when notice is given in time",
   "notice": "Under the Terms, at least 30 days' written notice before the end of the current term; monthly plans otherwise renew month to month",
   "refund": "Under the Terms, ending mid-term (other than for cause) brings no refund of pre-paid fees",
   "fees": "Under the Terms, ending mid-term (other than for cause) makes all committed fees due on the date of termination",
   "source_ids": [
    "s13",
    "s14",
    "s15",
    "s16",
    "s17",
    "s2",
    "s5",
    "s6",
    "s7",
    "s11"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Free trial",
   "applies_to": "Egnyte trial domains",
   "who": "A user signed in to the trial account",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Sign in to the trial account and click the icon with your initials in the top-right corner",
     "expect": null
    },
    {
     "do": "Select Cancel my Egnyte trial",
     "expect": "A pop-up on the Current Plan page asks for the reason for cancellation"
    },
    {
     "do": "Give a reason and confirm the cancellation",
     "expect": null
    }
   ],
   "confirm_by": "You are logged out immediately and the trial is cancelled",
   "effective": "Immediately; a trial you don't buy is also cancelled automatically at the end of the 15-day trial period",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s18",
    "s19",
    "s20",
    "s21",
    "s22"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Order Form and Terms of Service",
   "applies_to": "Subscriptions under an Order Form and Egnyte's Terms of Service, including annual and multi-year terms",
   "who": "The customer, by written notice under the Terms",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Write a non-renewal notice that specifically says it is a notice given under the Agreement",
     "expect": null
    },
    {
     "do": "Email it to legal@egnyte.com at least 30 days before the end of the current Subscription Term, and send a duplicate by registered mail, return receipt requested",
     "expect": null
    }
   ],
   "confirm_by": "An emailed notice counts as given when it is sent; keep a copy and the registered-mail receipt",
   "effective": "At the end of the current Subscription Term, if notice was given in time",
   "notice": "At least 30 days' written notice before the end of the current Subscription Term",
   "refund": "No refund of pre-paid fees if you terminate mid-term other than for cause",
   "fees": "Ending mid-term other than for cause makes all committed fees due on the date of termination",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s12"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "label": "Bought through an MSP partner",
   "applies_to": "Egnyte domains purchased through an MSP partner",
   "who": "The customer of the MSP partner",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Contact the MSP partner that sold you Egnyte: partner-purchased accounts don't have Egnyte's billing tabs, and billing questions go to the partner",
     "expect": null
    }
   ],
   "confirm_by": "Confirmation from the partner",
   "effective": "Set by your agreement with the partner",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s23",
    "s24"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "seat_reduction",
   "what": "Lower the number of users allotted in the plan (admins only); deactivating a user alone doesn't reduce the bill",
   "evidence": "documented",
   "source_ids": [
    "s25",
    "s26"
   ]
  },
  {
   "type": "downgrade",
   "what": "Review the subscription and make plan changes under Settings > Subscription > Current Plan",
   "evidence": "documented",
   "source_ids": [
    "s17",
    "s27"
   ]
  },
  {
   "type": "annual_billing",
   "what": "A multi-year discount is available on all plans",
   "evidence": "documented",
   "source_ids": [
    "s29"
   ]
  }
 ],
 "export": [
  {
   "data": "Your Content (files)",
   "how": "Export it yourself before termination; the Terms don't say how",
   "format": null,
   "limits": "Egnyte has no obligation to keep Content past the termination date and destroys all copies within ninety days",
   "source_ids": [
    "s9",
    "s10",
    "s8"
   ]
  }
 ],
 "after_cancel": {
  "access_until": null,
  "data_kept": "Egnyte has no obligation to keep Content past the termination date and destroys all copies within ninety days of termination",
  "you_lose": [
   "Your Content, which may be gone from the termination date and is destroyed within ninety days"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "Cancelling a trial shows a pop-up asking for the reason for cancellation; for paid domains, a representative reaches out before the shutdown is scheduled",
  "tips": [
   "Only an admin can cancel; Egnyte won't take a cancellation request from a non-admin user",
   "Deactivating users doesn't reduce the bill: billing is based on the number of users allotted in the plan",
   "Turning off Recurring Billing (automatic payment of invoices) needs an Egnyte Sales Rep or Customer Service, and doesn't by itself cancel the subscription",
   "Export your files before termination: the Terms make that the customer's job"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.egnyte.com/terms-of-service/07-2026",
   "title": "Egnyte Terms of Service",
   "publisher": "vendor",
   "quote": "the Order Form shall automatically renew as described therein unless either party elects to terminate this Agreement",
   "supports": "auto-renewal"
  },
  {
   "id": "s2",
   "url": "https://www.egnyte.com/terms-of-service/07-2026",
   "title": "Egnyte Terms of Service",
   "publisher": "vendor",
   "quote": "at least thirty (30) days' written notice prior to the end of the then-current Subscription Term.",
   "supports": "30 days' written notice before the end of the term"
  },
  {
   "id": "s3",
   "url": "https://www.egnyte.com/terms-of-service/07-2026",
   "title": "Egnyte Terms of Service",
   "publisher": "vendor",
   "quote": "Legal notices to Egnyte should be sent via email to legal@egnyte.com, with a duplicate copy sent via registered mail",
   "supports": "how legal notices are sent"
  },
  {
   "id": "s4",
   "url": "https://www.egnyte.com/terms-of-service/07-2026",
   "title": "Egnyte Terms of Service",
   "publisher": "vendor",
   "quote": "Any notice must specifically reference that it is a notice given under this Agreement.",
   "supports": "what the notice must say"
  },
  {
   "id": "s5",
   "url": "https://www.egnyte.com/terms-of-service/07-2026",
   "title": "Egnyte Terms of Service",
   "publisher": "vendor",
   "quote": "will not provide Customer with a refund for any pre-paid fees.",
   "supports": "no refund of pre-paid fees on early termination"
  },
  {
   "id": "s6",
   "url": "https://www.egnyte.com/terms-of-service/07-2026",
   "title": "Egnyte Terms of Service",
   "publisher": "vendor",
   "quote": "with such fees accelerating and becoming due on the date of termination.",
   "supports": "committed fees become due at early termination"
  },
  {
   "id": "s7",
   "url": "https://www.egnyte.com/terms-of-service/07-2026",
   "title": "Egnyte Terms of Service",
   "publisher": "vendor",
   "quote": "If Customer attempts to terminate the Agreement during a Subscription Term other than for cause,",
   "supports": "what triggers the no-refund and acceleration terms"
  },
  {
   "id": "s8",
   "url": "https://www.egnyte.com/terms-of-service/07-2026",
   "title": "Egnyte Terms of Service",
   "publisher": "vendor",
   "quote": "Within ninety days of any termination of this Agreement, Egnyte shall destroy all copies of Content",
   "supports": "Content is destroyed within ninety days of termination"
  },
  {
   "id": "s9",
   "url": "https://www.egnyte.com/terms-of-service/07-2026",
   "title": "Egnyte Terms of Service",
   "publisher": "vendor",
   "quote": "Customer is responsible for exporting its Content prior to termination",
   "supports": "the customer exports Content before termination"
  },
  {
   "id": "s10",
   "url": "https://www.egnyte.com/terms-of-service/07-2026",
   "title": "Egnyte Terms of Service",
   "publisher": "vendor",
   "quote": "Egnyte shall have no obligation to retain Content beyond the termination date unless required under applicable law.",
   "supports": "no retention beyond the termination date"
  },
  {
   "id": "s11",
   "url": "https://www.egnyte.com/terms-of-service/07-2026",
   "title": "Egnyte Terms of Service",
   "publisher": "vendor",
   "quote": "for any Customer with a monthly subscription period, the Agreement shall automatically renew for successive one-month periods",
   "supports": "monthly plans renew month to month"
  },
  {
   "id": "s12",
   "url": "https://www.egnyte.com/terms-of-service/07-2026",
   "title": "Egnyte Terms of Service",
   "publisher": "vendor",
   "quote": "Notices via email will be deemed given and received when the email is sent.",
   "supports": "when an emailed notice counts"
  },
  {
   "id": "s13",
   "url": "https://helpdesk.egnyte.com/hc/en-us/articles/201639424-Billing-FAQs",
   "title": "Billing FAQs",
   "publisher": "vendor",
   "quote": "they will see Close this account and/or the option to email cancellation@egnyte.com on the Current Plan Page.",
   "supports": "the cancel options on the Current Plan page"
  },
  {
   "id": "s14",
   "url": "https://helpdesk.egnyte.com/hc/en-us/articles/201639424-Billing-FAQs",
   "title": "Billing FAQs",
   "publisher": "vendor",
   "quote": "one of our representatives will reach out to assist and ensure the account is scheduled for shutdown.",
   "supports": "a representative follows up and schedules the shutdown"
  },
  {
   "id": "s15",
   "url": "https://helpdesk.egnyte.com/hc/en-us/articles/201639424-Billing-FAQs",
   "title": "Billing FAQs",
   "publisher": "vendor",
   "quote": "Please be advised that Egnyte cannot take cancellation requests from a non-admin user on the account.",
   "supports": "only admins can cancel"
  },
  {
   "id": "s16",
   "url": "https://helpdesk.egnyte.com/hc/en-us/articles/201639424-Billing-FAQs",
   "title": "Billing FAQs",
   "publisher": "vendor",
   "quote": "Before canceling, please review the Termination policies in the Terms & Conditions.",
   "supports": "the Terms govern termination"
  },
  {
   "id": "s17",
   "url": "https://helpdesk.egnyte.com/hc/en-us/articles/45688255440269-Account-Management",
   "title": "Account Management",
   "publisher": "vendor",
   "quote": "Go to Settings > Subscription > Current Plan.",
   "supports": "the menu path to Current Plan"
  },
  {
   "id": "s18",
   "url": "https://helpdesk.egnyte.com/hc/en-us/articles/201639424-Billing-FAQs",
   "title": "Billing FAQs",
   "publisher": "vendor",
   "quote": "the trial domain will be cancelled automatically at the end of the 15-day trial period.",
   "supports": "trials end on their own after 15 days"
  },
  {
   "id": "s19",
   "url": "https://helpdesk.egnyte.com/hc/en-us/articles/201639424-Billing-FAQs",
   "title": "Billing FAQs",
   "publisher": "vendor",
   "quote": "Click on the Icon displaying the initials in the top-right corner.",
   "supports": "where trial cancelling starts"
  },
  {
   "id": "s20",
   "url": "https://helpdesk.egnyte.com/hc/en-us/articles/201639424-Billing-FAQs",
   "title": "Billing FAQs",
   "publisher": "vendor",
   "quote": "Select Cancel my Egnyte trial.",
   "supports": "the trial cancel menu item"
  },
  {
   "id": "s21",
   "url": "https://helpdesk.egnyte.com/hc/en-us/articles/201639424-Billing-FAQs",
   "title": "Billing FAQs",
   "publisher": "vendor",
   "quote": "Users will be redirected to the Current Plan page, where a pop-up will prompt them to specify the reason for cancellation.",
   "supports": "the reason prompt when cancelling a trial"
  },
  {
   "id": "s22",
   "url": "https://helpdesk.egnyte.com/hc/en-us/articles/201639424-Billing-FAQs",
   "title": "Billing FAQs",
   "publisher": "vendor",
   "quote": "User will be logged out immediately, and the trial will be cancelled.",
   "supports": "trial cancelling takes effect immediately"
  },
  {
   "id": "s23",
   "url": "https://helpdesk.egnyte.com/hc/en-us/articles/45688255440269-Account-Management",
   "title": "Account Management",
   "publisher": "vendor",
   "quote": "Partner-purchased accounts do not have Egnyte’s billing account management tabs.",
   "supports": "partner-purchased accounts have no Egnyte billing tabs"
  },
  {
   "id": "s24",
   "url": "https://helpdesk.egnyte.com/hc/en-us/articles/45688255440269-Account-Management",
   "title": "Account Management",
   "publisher": "vendor",
   "quote": "For billing questions (payments, invoices, billing address, taxes, or payment terms), contact the MSP Partner directly.",
   "supports": "MSP partner handles billing"
  },
  {
   "id": "s25",
   "url": "https://helpdesk.egnyte.com/hc/en-us/articles/201639424-Billing-FAQs",
   "title": "Billing FAQs",
   "publisher": "vendor",
   "quote": "Deactivating a user will not reduce the bill, as billing is based on the total number of users allotted in a plan",
   "supports": "deactivating users does not lower the bill"
  },
  {
   "id": "s26",
   "url": "https://helpdesk.egnyte.com/hc/en-us/articles/201639424-Billing-FAQs",
   "title": "Billing FAQs",
   "publisher": "vendor",
   "quote": "Only admins can manage user quantities.",
   "supports": "who can change user quantities"
  },
  {
   "id": "s27",
   "url": "https://helpdesk.egnyte.com/hc/en-us/articles/45688255440269-Account-Management",
   "title": "Account Management",
   "publisher": "vendor",
   "quote": "Use Current Plan to review the Subscription and make plan changes.",
   "supports": "plan changes are made from Current Plan"
  },
  {
   "id": "s28",
   "url": "https://helpdesk.egnyte.com/hc/en-us/articles/45688255440269-Account-Management",
   "title": "Account Management",
   "publisher": "vendor",
   "quote": "Contact an Egnyte Sales Rep or Customer Service to disable Recurring Billing.",
   "supports": "turning off Recurring Billing"
  },
  {
   "id": "s29",
   "url": "https://www.egnyte.com/pricing",
   "title": "Egnyte pricing",
   "publisher": "vendor",
   "quote": "Multi-year discount available on all plans.",
   "supports": "the multi-year discount"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "Egnyte's help pages don't say when a closed direct account stops working or whether a confirmation email is sent",
   "Egnyte's help pages don't describe how to export files in bulk before closing",
   "Notice and renewal terms in a specific Order Form may differ from the public Terms of Service"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Merged the two direct routes: Close this account and the cancellation@egnyte.com email are both offered on the Current Plan page, and a representative then schedules the shutdown",
    "Added the free-trial route (initials menu, Cancel my Egnyte trial, reason pop-up, immediate) and the MSP partner route",
    "Clarified that the no-refund and fee-acceleration terms apply when terminating mid-term other than for cause, and that monthly plans renew month to month",
    "Replaced fragment quotes with full sentences; added seat-reduction guidance; noted that turning off Recurring Billing isn't cancelling",
    "helpdesk.egnyte.com pages block scripted checks: their quotes were read with WebFetch and confirmed word for word against Egnyte's own help-center article API, so the spot-checker reports them as EMPTY"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/egnyte",
 "json": "https://stackcut.io/exits/egnyte.json",
 "evidence": {
  "packet_revision": "f7fd1f355e2935c13a1f8e85a0ce6acf9f84b322d93fa92301a0a95a328eac8e",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "egnyte--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "egnyte--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "egnyte--sales-contract--r3",
    "channel": "sales_contract",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "egnyte--reseller-or-partner--r4",
    "channel": "reseller_or_partner",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}