{
 "id": "ea_play",
 "name": "EA Play",
 "category": "gaming",
 "website": "https://www.ea.com/ea-play",
 "domains": [
  "ea.com"
 ],
 "summary": "Cancel where you joined: EA app members cancel in their EA Account (Subscriptions and Memberships, then Cancel membership); PlayStation, Xbox, Steam and Epic members cancel with that platform. You keep playing until the next billing date. EA says memberships are not refundable.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "EA Play or EA Play Pro used on PC through the EA app and billed by EA",
   "who": "The EA Account holder who joined EA Play",
   "method": "self_serve",
   "start_url": "https://myaccount.ea.com/am/ui/subscription-membership",
   "steps": [
    {
     "do": "Go to your EA Account and sign in with the EA Account details you used to join EA Play",
     "expect": "Subscriptions and Memberships"
    },
    {
     "do": "Select the Subscriptions and Memberships tab",
     "expect": "Cancel membership"
    },
    {
     "do": "In the Your membership section, select Cancel membership",
     "expect": "a new browser page with Cancel membership"
    },
    {
     "do": "On the new browser page, select Cancel membership",
     "expect": null
    }
   ],
   "confirm_by": "Membership status in the Your membership section of the EA Play tab; an active membership shows a green Active button",
   "effective": "You can keep using EA Play until your Next billing date, shown under Billing information in the EA Play tab",
   "notice": null,
   "refund": "EA says EA Play memberships are not refundable, with some exceptions (for example, upgrading to EA Play Pro on the EA app refunds the unused EA Play time)",
   "fees": null,
   "source_ids": [
    "e1",
    "e2",
    "e3",
    "e4",
    "e5",
    "e6",
    "e13",
    "e18"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "label": "Bought on PlayStation",
   "applies_to": "EA Play bought on PlayStation and billed by Sony",
   "who": "The PlayStation account holder",
   "method": "platform_settings",
   "start_url": "https://www.playstation.com/acct/management",
   "steps": [
    {
     "do": "Sign in to your account for PlayStation",
     "expect": "Subscription"
    },
    {
     "do": "Select Subscription",
     "expect": null
    },
    {
     "do": "Next to EA Play, select Cancel (EA's help calls it Turn Off Auto-Renew)",
     "expect": "Reactivate Subscription"
    },
    {
     "do": "To end it immediately instead, contact PlayStation Support",
     "expect": null
    }
   ],
   "confirm_by": "PlayStation shows Reactivate Subscription for EA Play until the next payment date",
   "effective": "You can keep playing until the end of the current subscription period",
   "notice": null,
   "refund": "Set by PlayStation, not EA; see the PlayStation Store cancellation policy",
   "fees": null,
   "source_ids": [
    "e9",
    "e10",
    "e21",
    "e22"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "label": "Bought on Xbox",
   "applies_to": "EA Play bought on Xbox and billed by Microsoft",
   "who": "The Microsoft account holder",
   "method": "platform_settings",
   "start_url": "https://account.microsoft.com/services/",
   "steps": [
    {
     "do": "Go to Subscriptions (account.microsoft.com/services) and sign in with the Microsoft account that bought EA Play",
     "expect": null
    },
    {
     "do": "Choose Manage next to EA Play",
     "expect": null
    },
    {
     "do": "On the next page, select Cancel (it may say Upgrade or Cancel) and follow the instructions",
     "expect": null
    },
    {
     "do": "To end it immediately instead, contact Xbox Support",
     "expect": null
    }
   ],
   "confirm_by": "Microsoft shows Turn on recurring billing instead of Manage, with the date it expires",
   "effective": "You can keep playing until the end of the current subscription period",
   "notice": null,
   "refund": "Set by Microsoft, not EA",
   "fees": null,
   "source_ids": [
    "e11",
    "e12",
    "e21",
    "e23",
    "e27",
    "e28"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "label": "Bought on Steam or the Epic Games Store",
   "applies_to": "EA Play on PC bought through Steam or the Epic Games Store",
   "who": "The Steam or Epic account holder",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "Contact Steam Support (help.steampowered.com) or Epic Support (epicgames.com/help), whichever store you joined through, and ask them to cancel EA Play",
     "expect": null
    }
   ],
   "confirm_by": "Steam's or Epic's own confirmation",
   "effective": "You can keep playing until the end of the current subscription period",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "e7",
    "e8",
    "e21"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "On PC, downgrade from EA Play Pro ($16.99 a month) to EA Play ($5.99 a month)",
   "evidence": "documented",
   "source_ids": [
    "e17",
    "e19"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Pay yearly: EA Play is $39.99 a year instead of $5.99 a month; EA Play Pro is $119.99 a year instead of $16.99 a month",
   "evidence": "documented",
   "source_ids": [
    "e19"
   ]
  },
  {
   "type": "bundle",
   "what": "EA Play comes with PC Game Pass and Xbox Game Pass Ultimate, so a separate EA Play membership isn't needed if you have either",
   "evidence": "documented",
   "source_ids": [
    "e24",
    "e25"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The end of the current membership period (the next billing date)",
  "data_kept": "Game progress is kept unless you delete your save files yourself",
  "you_lose": [
   "Games in The Play List, unless you buy them separately",
   "Other membership benefits such as game upgrades",
   "In-game purchases made in a Play List title, unless you have that game separately"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Cancel on the platform you joined through: a membership on one platform does not work on another and can't be cancelled from another",
   "On the EA app you can reverse the cancellation until the next billing date",
   "Games bought with the 10% member discount stay yours after cancelling"
  ]
 },
 "sources": [
  {
   "id": "e1",
   "url": "https://help.ea.com/en/articles/ea-account/how-to-cancel-ea-play/",
   "title": "How to cancel an EA Play membership",
   "publisher": "vendor",
   "quote": "If you have an EA Play or EA Play Pro membership that you use on PC through the EA app, you can cancel from your EA Account.",
   "supports": "which members cancel in the EA Account"
  },
  {
   "id": "e2",
   "url": "https://help.ea.com/en/articles/ea-account/how-to-cancel-ea-play/",
   "title": "How to cancel an EA Play membership",
   "publisher": "vendor",
   "quote": "Go to your EA Account and sign in using the EA Account details you used to join EA Play.",
   "supports": "where to start"
  },
  {
   "id": "e3",
   "url": "https://help.ea.com/en/articles/ea-account/how-to-cancel-ea-play/",
   "title": "How to cancel an EA Play membership",
   "publisher": "vendor",
   "quote": "In the Your membership section, select Cancel membership.",
   "supports": "the cancel step"
  },
  {
   "id": "e4",
   "url": "https://help.ea.com/en/articles/ea-account/how-to-cancel-ea-play/",
   "title": "How to cancel an EA Play membership",
   "publisher": "vendor",
   "quote": "On the new browser page that opens, select Cancel membership.",
   "supports": "the final step"
  },
  {
   "id": "e5",
   "url": "https://help.ea.com/en/articles/ea-account/how-to-cancel-ea-play/",
   "title": "How to cancel an EA Play membership",
   "publisher": "vendor",
   "quote": "If you cancel before your membership period ends, you can continue to use your EA Play membership until your Next billing date.",
   "supports": "when access ends on PC"
  },
  {
   "id": "e6",
   "url": "https://help.ea.com/en/articles/ea-account/how-to-cancel-ea-play/",
   "title": "How to cancel an EA Play membership",
   "publisher": "vendor",
   "quote": "Your payment method for EA Play won't be removed until your Next billing date. You have the option to reverse the cancelation until then.",
   "supports": "reversing a cancellation"
  },
  {
   "id": "e7",
   "url": "https://help.ea.com/en/articles/ea-account/how-to-cancel-ea-play/",
   "title": "How to cancel an EA Play membership",
   "publisher": "vendor",
   "quote": "If you joined EA Play on PC through Steam, contact Steam Support directly to cancel your membership.",
   "supports": "the Steam route"
  },
  {
   "id": "e8",
   "url": "https://help.ea.com/en/articles/ea-account/how-to-cancel-ea-play/",
   "title": "How to cancel an EA Play membership",
   "publisher": "vendor",
   "quote": "If you joined EA Play on PC through Epic, contact Epic Support directly to cancel your membership.",
   "supports": "the Epic route"
  },
  {
   "id": "e9",
   "url": "https://help.ea.com/en/articles/ea-account/how-to-cancel-ea-play/",
   "title": "How to cancel an EA Play membership",
   "publisher": "vendor",
   "quote": "Select Turn Off Auto-Renew next to your EA Play membership.",
   "supports": "the PlayStation step, as EA names it"
  },
  {
   "id": "e10",
   "url": "https://help.ea.com/en/articles/ea-account/how-to-cancel-ea-play/",
   "title": "How to cancel an EA Play membership",
   "publisher": "vendor",
   "quote": "If you want to end your EA Play membership immediately, you can contact PlayStation® Support and ask them to cancel it.",
   "supports": "ending immediately on PlayStation"
  },
  {
   "id": "e11",
   "url": "https://help.ea.com/en/articles/ea-account/how-to-cancel-ea-play/",
   "title": "How to cancel an EA Play membership",
   "publisher": "vendor",
   "quote": "Choose Manage next to your EA Play membership.",
   "supports": "the Xbox step"
  },
  {
   "id": "e12",
   "url": "https://help.ea.com/en/articles/ea-account/how-to-cancel-ea-play/",
   "title": "How to cancel an EA Play membership",
   "publisher": "vendor",
   "quote": "If you want to end your EA Play membership immediately, you can contact Xbox Support and ask them to cancel it.",
   "supports": "ending immediately on Xbox"
  },
  {
   "id": "e13",
   "url": "https://help.ea.com/en/articles/ea-account/how-to-cancel-ea-play/",
   "title": "How to cancel an EA Play membership",
   "publisher": "vendor",
   "quote": "EA Play memberships are not refundable. There are some exceptions to this that allow us to offer refunds under certain circumstances.",
   "supports": "the refund policy"
  },
  {
   "id": "e14",
   "url": "https://help.ea.com/en/articles/ea-account/how-to-cancel-ea-play/",
   "title": "How to cancel an EA Play membership",
   "publisher": "vendor",
   "quote": "When your membership period ends, you'll no longer have access to games in The Play List.",
   "supports": "what you lose"
  },
  {
   "id": "e15",
   "url": "https://help.ea.com/en/articles/ea-account/how-to-cancel-ea-play/",
   "title": "How to cancel an EA Play membership",
   "publisher": "vendor",
   "quote": "You'll keep your game progress if you don't manually delete your save files.",
   "supports": "what is kept"
  },
  {
   "id": "e16",
   "url": "https://help.ea.com/en/articles/ea-account/how-to-cancel-ea-play/",
   "title": "How to cancel an EA Play membership",
   "publisher": "vendor",
   "quote": "If you cancel your membership or it expires, any purchases you made with your 10% member discount are yours to keep.",
   "supports": "the agent tip on discounted purchases"
  },
  {
   "id": "e17",
   "url": "https://help.ea.com/en/articles/ea-account/manage-ea-play-on-pc-membership/",
   "title": "How to manage an EA Play on PC membership",
   "publisher": "vendor",
   "quote": "Select this option to upgrade to EA Play Pro, downgrade from EA Play Pro, or cancel your membership.",
   "supports": "downgrading from EA Play Pro"
  },
  {
   "id": "e18",
   "url": "https://help.ea.com/en/articles/ea-account/manage-ea-play-on-pc-membership/",
   "title": "How to manage an EA Play on PC membership",
   "publisher": "vendor",
   "quote": "Check your current membership status. If you have an active membership, you'll find a green Active button next to your membership details.",
   "supports": "how to confirm"
  },
  {
   "id": "e19",
   "url": "https://www.ea.com/ea-play",
   "title": "EA Play",
   "publisher": "vendor",
   "quote": "EA Play is just $5.99 a month or $39.99 for a full year. EA Play Pro is $16.99 a month or $119.99 for a full year.",
   "supports": "prices for the downgrade and yearly billing"
  },
  {
   "id": "e20",
   "url": "https://www.ea.com/legal/ea-play-terms",
   "title": "EA Play Terms",
   "publisher": "vendor",
   "quote": "Purchase of an EA Play subscription on one Platform does not enable a user to access the EA Play services on another Platform.",
   "supports": "memberships are tied to one platform"
  },
  {
   "id": "e21",
   "url": "https://www.ea.com/legal/ea-play-terms",
   "title": "EA Play Terms",
   "publisher": "vendor",
   "quote": "After cancellation, you can continue to play until the end of the current subscription period.",
   "supports": "when access ends on every platform"
  },
  {
   "id": "e22",
   "url": "https://www.playstation.com/en-us/support/store/cancel-ps-store-subscription/",
   "title": "How to manage subscriptions on PlayStation",
   "publisher": "platform",
   "quote": "Select Cancel below the subscription you'd like to cancel. If you'd like to keep your subscription, select Reactivate Subscription to keep it active.",
   "supports": "PlayStation's name for the cancel button and how to confirm"
  },
  {
   "id": "e23",
   "url": "https://support.microsoft.com/en-us/accounts-billing/subscriptions/cancel-your-microsoft-subscription",
   "title": "Cancel your Microsoft subscription",
   "publisher": "platform",
   "quote": "If you see Turn on recurring billing instead of a link that says Manage, this means your subscription is already set to expire on the date shown",
   "supports": "how to confirm on Microsoft"
  },
  {
   "id": "e24",
   "url": "https://www.xbox.com/en-US/xbox-game-pass",
   "title": "Xbox Game Pass",
   "publisher": "platform",
   "quote": "PC Game Pass includes day one titles, 300+ games on PC, in-game benefits, and EA Play.",
   "supports": "EA Play is included in PC Game Pass"
  },
  {
   "id": "e25",
   "url": "https://www.xbox.com/en-US/xbox-game-pass",
   "title": "Xbox Game Pass",
   "publisher": "platform",
   "quote": "You'll also get in-game benefits, Fortnite Crew, EA Play, and Ubisoft+ Classics",
   "supports": "EA Play is included in Game Pass Ultimate"
  },
  {
   "id": "e26",
   "url": "https://www.ea.com/legal/ea-play-terms",
   "title": "EA Play Terms",
   "publisher": "vendor",
   "quote": "you will no longer have access to the membership benefits, including Play List titles, game upgrades, or in-game purchases made in a Play List title, unless you separately have access",
   "supports": "what you lose when the membership ends, including in-game purchases made in Play List titles"
  },
  {
   "id": "e27",
   "url": "https://support.microsoft.com/en-us/accounts-billing/subscriptions/cancel-your-microsoft-subscription",
   "title": "Cancel your Microsoft subscription",
   "publisher": "platform",
   "quote": "Go to Subscriptions and sign in with the Microsoft account you used to purchase your subscription.",
   "supports": "where the Xbox route starts (Microsoft's page is called Subscriptions)"
  },
  {
   "id": "e28",
   "url": "https://support.microsoft.com/en-us/accounts-billing/subscriptions/cancel-your-microsoft-subscription",
   "title": "Cancel your Microsoft subscription",
   "publisher": "platform",
   "quote": "On the next page, select Cancel (or it might say Upgrade or Cancel, depending on your subscription type).",
   "supports": "the Microsoft cancel button"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "Refund rules for EA Play bought on PlayStation, Xbox, Steam or Epic are set by those stores and were not researched for this packet",
   "What confirms a Steam or Epic cancellation is not described on EA's pages"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "after_cancel: added that in-game purchases made in Play List titles are lost unless you own the game separately (EA Play Terms)",
    "Xbox route: Microsoft's page is now called Subscriptions (account.microsoft.com/services), and the button may say Upgrade or Cancel",
    "Re-checked the EA Account steps, next-billing-date access, reversing a cancellation, no refunds, the PlayStation, Xbox, Steam and Epic routes, prices and the Game Pass bundle: all match"
   ]
  }
 },
 "delete_account": {
  "url": "https://www.ea.com/legal/privacy-portal",
  "difficulty": "hard",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/ea_play",
 "json": "https://stackcut.io/exits/ea_play.json",
 "evidence": {
  "packet_revision": "1bc273e19f7bdf851ca4b75b1244df4a0f429e3d9e606e39806e8edbdcfaa39b",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "ea-play--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "ea-play--reseller-or-partner--r2",
    "channel": "reseller_or_partner",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "ea-play--reseller-or-partner--r3",
    "channel": "reseller_or_partner",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "ea-play--reseller-or-partner--r4",
    "channel": "reseller_or_partner",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}