{
 "id": "dropbox_sign",
 "name": "Dropbox Sign",
 "category": "productivity",
 "website": "https://sign.dropbox.com",
 "domains": [
  "sign.dropbox.com"
 ],
 "summary": "In Settings, Billing, click Cancel plan (the flow offers Pause plan instead), before the renewal date. The plan runs to the end of the billing period, then drops to free; signed documents stay viewable. No refunds. Cancelling by post also works; order-form contracts need 30 days' written notice.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Plans and trials in the web app",
   "applies_to": "Dropbox Sign subscriptions and trials managed in the Dropbox Sign web app",
   "who": "The Dropbox Sign user, or an admin on a team account",
   "method": "self_serve",
   "start_url": "https://app.sign.dropbox.com",
   "steps": [
    {
     "do": "Log in to Dropbox Sign, click your avatar (top right) and select Settings",
     "expect": "Billing"
    },
    {
     "do": "Click the Billing tab at the top, then Cancel plan",
     "expect": "Pause plan instead"
    },
    {
     "do": "Finish cancelling (or choose Pause plan instead to pause), then watch for the confirmation email",
     "expect": null
    }
   ],
   "confirm_by": "A confirmation email from Dropbox Sign that the subscription was successfully canceled",
   "effective": "You can use the plan until the end of the current billing period; then the account becomes a free account. If you cancel after the renewal date, the plan stays active (and billed) until the end of the next billing period",
   "notice": "Cancel before the renewal date to avoid being charged for the renewal",
   "refund": "Subscriptions and fees are non-refundable and can't be credited, unless required by law",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s24"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Cancel by post",
   "applies_to": "Any Dropbox Sign trial or subscription",
   "who": "The Dropbox Sign user, or an admin on a team account",
   "method": "letter",
   "start_url": "https://help.dropbox.com/plans/cancel-or-delete-dropbox-sign-account",
   "steps": [
    {
     "do": "Fill in the template letter linked in the help article, or write a letter with your first name and surname, the account's email address, the full name on the card, its last 4 digits and expiry date (mm/yyyy), the billing postcode, and the amount and date charged",
     "expect": null
    },
    {
     "do": "In the US, Canada or Mexico, mail it to Dropbox, Inc., P.O. Box 77767, San Francisco, CA 94107; elsewhere, to Dropbox International Unlimited Company, PO Box 13480, Dublin 2, Ireland",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the current billing period",
   "notice": "It must arrive before the renewal date to avoid the renewal charge",
   "refund": "Subscriptions and fees are non-refundable and can't be credited, unless required by law",
   "fees": null,
   "source_ids": [
    "s1",
    "s5",
    "s7",
    "s8",
    "s11",
    "s12",
    "s13",
    "s14",
    "s15",
    "s46",
    "s47",
    "s48",
    "s49",
    "s50"
   ]
  },
  {
   "channel": "sales_contract",
   "applies_to": "Subscriptions on an order form (for example annual team contracts)",
   "who": "The customer, in writing",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Email written notice of non-renewal, in English, to contractnotices@dropbox.com with \"Attention: Legal Department\" in the subject line",
     "expect": null
    },
    {
     "do": "Send it at least 30 days before the end of the current Subscription Term. Partial non-renewal (fewer seats or units) works the same way",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the current Subscription Term",
   "notice": "Written notice of non-renewal at least 30 days before the term ends, unless the order form says otherwise; otherwise it renews for another term of the same length",
   "refund": "Subscription, usage and overage fees are non-refundable and non-creditable, except where required by law",
   "fees": null,
   "source_ids": [
    "s16",
    "s17",
    "s18",
    "s19",
    "s20",
    "s21",
    "s22",
    "s23"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "pause",
   "what": "Choose Pause plan instead in the cancel flow and pick how long: the account becomes a limited-access account and isn't billed until the pause ends",
   "evidence": "documented",
   "source_ids": [
    "s25",
    "s26",
    "s27",
    "s28"
   ]
  },
  {
   "type": "free_plan",
   "what": "The free plan allows 3 documents per month and keeps your saved documents, audit trails, integrations and status notifications; templates stay but are locked",
   "evidence": "documented",
   "source_ids": [
    "s29",
    "s30",
    "s31",
    "s32"
   ]
  },
  {
   "type": "downgrade",
   "what": "Move to a lower paid plan: Essentials includes 5 templates and Standard 15. On free or Essentials, team members become individual free accounts",
   "evidence": "documented",
   "source_ids": [
    "s33",
    "s34",
    "s35"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Paying up front for the year costs less than monthly pricing (choose Billed yearly on the pricing page)",
   "evidence": "documented",
   "source_ids": [
    "s36"
   ]
  }
 ],
 "export": [
  {
   "data": "Signed documents and form response data",
   "how": "Log in to app.sign.dropbox.com, click Documents, open the menu next to a signature request, and choose Download, Download PDF, Download as CSV or Download Signed",
   "format": "PDF download; Download Signed and Download as CSV send a ZIP file by email (signed documents, or a CSV of response data)",
   "limits": null,
   "source_ids": [
    "s37",
    "s38",
    "s39",
    "s40",
    "s41"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current billing period",
  "data_kept": "The account becomes a free account and you can still log in to your signed documents. Deleting the account permanently deletes it and all its documents. Under the Terms, after termination Dropbox may delete Customer Data any time after 30 days",
  "you_lose": [
   "Use of your templates (they're kept but locked on the free plan)",
   "Team membership: on free or Essentials, members become individual free accounts",
   "Sending more than 3 documents a month (free plan)"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "After Cancel plan, the flow offers Pause plan instead",
  "tips": [
   "Cancel before the renewal date: cancelling after it keeps the plan, and its charge, for the next billing period",
   "Cancelling is not deleting: Delete my account (Settings, Profile) permanently removes the account and all its documents",
   "Download signed documents before deleting the account",
   "Dropbox won't delete an account on the user's behalf",
   "Order-form contracts: send written notice of non-renewal 30 days before the term ends to contractnotices@dropbox.com, subject \"Attention: Legal Department\""
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.dropbox.com/plans/cancel-or-delete-dropbox-sign-account",
   "title": "How to cancel or delete Dropbox Sign accounts",
   "publisher": "vendor",
   "quote": "If you're a Dropbox Sign user or an admin on a team account, you can cancel your trial or subscription online or by post.",
   "supports": "who can cancel, online or by post"
  },
  {
   "id": "s2",
   "url": "https://help.dropbox.com/plans/cancel-or-delete-dropbox-sign-account",
   "title": "How to cancel or delete Dropbox Sign accounts",
   "publisher": "vendor",
   "quote": "Click your avatar (profile picture or initials) in the top right.",
   "supports": "where the flow starts"
  },
  {
   "id": "s3",
   "url": "https://help.dropbox.com/plans/cancel-or-delete-dropbox-sign-account",
   "title": "How to cancel or delete Dropbox Sign accounts",
   "publisher": "vendor",
   "quote": "Click the Billing tab at the top.",
   "supports": "the Billing tab"
  },
  {
   "id": "s4",
   "url": "https://help.dropbox.com/plans/cancel-or-delete-dropbox-sign-account",
   "title": "How to cancel or delete Dropbox Sign accounts",
   "publisher": "vendor",
   "quote": "Click Cancel plan.",
   "supports": "the cancel button"
  },
  {
   "id": "s5",
   "url": "https://help.dropbox.com/plans/cancel-or-delete-dropbox-sign-account",
   "title": "How to cancel or delete Dropbox Sign accounts",
   "publisher": "vendor",
   "quote": "To prevent being charged for your plan's renewal, make sure to cancel your subscription before the renewal date.",
   "supports": "cancel before the renewal date"
  },
  {
   "id": "s6",
   "url": "https://help.dropbox.com/plans/cancel-or-delete-dropbox-sign-account",
   "title": "How to cancel or delete Dropbox Sign accounts",
   "publisher": "vendor",
   "quote": "If you cancel after the renewal date, your subscription will be active until the end of the next billing period.",
   "supports": "cancelling late"
  },
  {
   "id": "s7",
   "url": "https://help.dropbox.com/plans/cancel-or-delete-dropbox-sign-account",
   "title": "How to cancel or delete Dropbox Sign accounts",
   "publisher": "vendor",
   "quote": "Once you cancel your Dropbox Sign account, you can use it until the end of your current billing period. After this, it will be downgraded to a free account.",
   "supports": "when access ends"
  },
  {
   "id": "s8",
   "url": "https://help.dropbox.com/plans/cancel-or-delete-dropbox-sign-account",
   "title": "How to cancel or delete Dropbox Sign accounts",
   "publisher": "vendor",
   "quote": "Dropbox Sign subscriptions and fees are non-refundable and cannot be credited, unless required by law.",
   "supports": "no refunds"
  },
  {
   "id": "s9",
   "url": "https://help.dropbox.com/plans/cancel-or-delete-dropbox-sign-account",
   "title": "How to cancel or delete Dropbox Sign accounts",
   "publisher": "vendor",
   "quote": "You'll receive a confirmation email from Dropbox Sign that your subscription has been successfully canceled, and you'll no longer be billed.",
   "supports": "how to confirm it worked"
  },
  {
   "id": "s10",
   "url": "https://help.dropbox.com/plans/cancel-or-delete-dropbox-sign-account",
   "title": "How to cancel or delete Dropbox Sign accounts",
   "publisher": "vendor",
   "quote": "You can still log in to access your signed documents, and use the free version of Dropbox Sign.",
   "supports": "what you keep"
  },
  {
   "id": "s11",
   "url": "https://help.dropbox.com/plans/cancel-or-delete-dropbox-sign-account",
   "title": "How to cancel or delete Dropbox Sign accounts",
   "publisher": "vendor",
   "quote": "P.O. Box 77767",
   "supports": "the US, Canada and Mexico mailing address"
  },
  {
   "id": "s12",
   "url": "https://help.dropbox.com/plans/cancel-or-delete-dropbox-sign-account",
   "title": "How to cancel or delete Dropbox Sign accounts",
   "publisher": "vendor",
   "quote": "San Francisco, CA 94107",
   "supports": "the US mailing address city"
  },
  {
   "id": "s13",
   "url": "https://help.dropbox.com/plans/cancel-or-delete-dropbox-sign-account",
   "title": "How to cancel or delete Dropbox Sign accounts",
   "publisher": "vendor",
   "quote": "Dropbox International Unlimited Company",
   "supports": "the mailing address outside North America"
  },
  {
   "id": "s14",
   "url": "https://help.dropbox.com/plans/cancel-or-delete-dropbox-sign-account",
   "title": "How to cancel or delete Dropbox Sign accounts",
   "publisher": "vendor",
   "quote": "PO Box 13480",
   "supports": "the Dublin PO box"
  },
  {
   "id": "s15",
   "url": "https://help.dropbox.com/plans/cancel-or-delete-dropbox-sign-account",
   "title": "How to cancel or delete Dropbox Sign accounts",
   "publisher": "vendor",
   "quote": "Billing postcode",
   "supports": "the letter must include billing details"
  },
  {
   "id": "s16",
   "url": "https://sign.dropbox.com/about/terms",
   "title": "Dropbox Sign Terms of Service",
   "publisher": "vendor",
   "quote": "Each Subscription Term will automatically renew for additional successive periods equal to the initial subscription",
   "supports": "auto-renewal"
  },
  {
   "id": "s17",
   "url": "https://sign.dropbox.com/about/terms",
   "title": "Dropbox Sign Terms of Service",
   "publisher": "vendor",
   "quote": "unless: (i) otherwise stated on the applicable order form",
   "supports": "the order form can change the rule"
  },
  {
   "id": "s18",
   "url": "https://sign.dropbox.com/about/terms",
   "title": "Dropbox Sign Terms of Service",
   "publisher": "vendor",
   "quote": "either party gives written notice of non-renewal (including partial non-renewal to reduce quantities of the purchased Subscription Plan) at least thirty (30) days",
   "supports": "written notice, including partial non-renewal"
  },
  {
   "id": "s19",
   "url": "https://sign.dropbox.com/about/terms",
   "title": "Dropbox Sign Terms of Service",
   "publisher": "vendor",
   "quote": "at least thirty (30) days before the end of the then-current Subscription Term",
   "supports": "the 30-day notice period"
  },
  {
   "id": "s20",
   "url": "https://sign.dropbox.com/about/terms",
   "title": "Dropbox Sign Terms of Service",
   "publisher": "vendor",
   "quote": "Customer must send any notices under these Terms (including breach notices) to Dropbox, in English, at the following address, contractnotices@dropbox.com",
   "supports": "where to send notice"
  },
  {
   "id": "s21",
   "url": "https://sign.dropbox.com/about/terms",
   "title": "Dropbox Sign Terms of Service",
   "publisher": "vendor",
   "quote": "and include \"Attention: Legal Department\" in the subject line.",
   "supports": "the notice subject line"
  },
  {
   "id": "s22",
   "url": "https://sign.dropbox.com/about/terms",
   "title": "Dropbox Sign Terms of Service",
   "publisher": "vendor",
   "quote": "Dropbox Sign Services subscriptions may be cancelled, and such cancellations take effect at the end of your then-current Subscription Term",
   "supports": "cancellation takes effect at the end of the term"
  },
  {
   "id": "s23",
   "url": "https://sign.dropbox.com/about/terms",
   "title": "Dropbox Sign Terms of Service",
   "publisher": "vendor",
   "quote": "are non-refundable and non-creditable, except where required by law",
   "supports": "fees are non-refundable"
  },
  {
   "id": "s24",
   "url": "https://sign.dropbox.com/products/dropbox-sign/pricing",
   "title": "Dropbox Sign pricing",
   "publisher": "vendor",
   "quote": "Yes, your subscription will automatically be renewed unless you change or cancel your account, which you can do in a matter of seconds from your account settings.",
   "supports": "auto-renewal and self-serve cancelling"
  },
  {
   "id": "s25",
   "url": "https://help.dropbox.com/plans/pause-dropbox-sign-subscription",
   "title": "How to pause Dropbox Sign subscription",
   "publisher": "vendor",
   "quote": "Click Pause plan instead",
   "supports": "the pause option in the cancel flow"
  },
  {
   "id": "s26",
   "url": "https://help.dropbox.com/plans/pause-dropbox-sign-subscription",
   "title": "How to pause Dropbox Sign subscription",
   "publisher": "vendor",
   "quote": "Pausing your subscription will downgrade your account to a limited access account for the duration of the paused period.",
   "supports": "what a pause does"
  },
  {
   "id": "s27",
   "url": "https://help.dropbox.com/plans/pause-dropbox-sign-subscription",
   "title": "How to pause Dropbox Sign subscription",
   "publisher": "vendor",
   "quote": "You'll no longer have access to Dropbox Sign's paying features and you won't be billed over this period.",
   "supports": "no billing while paused"
  },
  {
   "id": "s28",
   "url": "https://help.dropbox.com/plans/pause-dropbox-sign-subscription",
   "title": "How to pause Dropbox Sign subscription",
   "publisher": "vendor",
   "quote": "Your billing will resume once your paused period is finished.",
   "supports": "billing resumes after the pause"
  },
  {
   "id": "s29",
   "url": "https://help.dropbox.com/plans/what-happens-when-i-downgrade-my-dropbox-sign-account",
   "title": "Downgrading your Dropbox Sign account",
   "publisher": "vendor",
   "quote": "3 documents per month",
   "supports": "the free plan document limit"
  },
  {
   "id": "s30",
   "url": "https://help.dropbox.com/plans/what-happens-when-i-downgrade-my-dropbox-sign-account",
   "title": "Downgrading your Dropbox Sign account",
   "publisher": "vendor",
   "quote": "you'll still have access to the documents you've saved in your account",
   "supports": "documents are kept"
  },
  {
   "id": "s31",
   "url": "https://help.dropbox.com/plans/what-happens-when-i-downgrade-my-dropbox-sign-account",
   "title": "Downgrading your Dropbox Sign account",
   "publisher": "vendor",
   "quote": "you'll still have access to audit trails, integrations, and status notifications",
   "supports": "what the free plan keeps"
  },
  {
   "id": "s32",
   "url": "https://help.dropbox.com/plans/what-happens-when-i-downgrade-my-dropbox-sign-account",
   "title": "Downgrading your Dropbox Sign account",
   "publisher": "vendor",
   "quote": "Previously created templates will remain if you downgrade to a free plan, but they'll be locked",
   "supports": "templates are locked"
  },
  {
   "id": "s33",
   "url": "https://help.dropbox.com/plans/what-happens-when-i-downgrade-my-dropbox-sign-account",
   "title": "Downgrading your Dropbox Sign account",
   "publisher": "vendor",
   "quote": "5 templates",
   "supports": "the Essentials template limit"
  },
  {
   "id": "s34",
   "url": "https://help.dropbox.com/plans/what-happens-when-i-downgrade-my-dropbox-sign-account",
   "title": "Downgrading your Dropbox Sign account",
   "publisher": "vendor",
   "quote": "15 templates",
   "supports": "the Standard template limit"
  },
  {
   "id": "s35",
   "url": "https://help.dropbox.com/plans/what-happens-when-i-downgrade-my-dropbox-sign-account",
   "title": "Downgrading your Dropbox Sign account",
   "publisher": "vendor",
   "quote": "If you downgrade to a free or Essentials plan, team members will be converted to individual free accounts.",
   "supports": "what happens to a team"
  },
  {
   "id": "s36",
   "url": "https://help.dropbox.com/billing/dropbox-sign-annual-payment-option",
   "title": "How to pay annually for Dropbox Sign",
   "publisher": "vendor",
   "quote": "Dropbox Sign offers the option to pay up front for the year at a discounted rate as compared with our monthly pricing.",
   "supports": "annual billing costs less"
  },
  {
   "id": "s37",
   "url": "https://help.dropbox.com/view-edit/download-signed-documents-dropbox-sign",
   "title": "Download signed documents in Dropbox Sign",
   "publisher": "vendor",
   "quote": "Log in to app.sign.dropbox.com.",
   "supports": "where downloads start"
  },
  {
   "id": "s38",
   "url": "https://help.dropbox.com/view-edit/download-signed-documents-dropbox-sign",
   "title": "Download signed documents in Dropbox Sign",
   "publisher": "vendor",
   "quote": "Click Documents in the left sidebar.",
   "supports": "the Documents page"
  },
  {
   "id": "s39",
   "url": "https://help.dropbox.com/view-edit/download-signed-documents-dropbox-sign",
   "title": "Download signed documents in Dropbox Sign",
   "publisher": "vendor",
   "quote": "Click Download, Download PDF, Download as CSV, or Download Signed.",
   "supports": "the download options"
  },
  {
   "id": "s40",
   "url": "https://help.dropbox.com/view-edit/download-signed-documents-dropbox-sign",
   "title": "Download signed documents in Dropbox Sign",
   "publisher": "vendor",
   "quote": "If you choose Download Signed, you'll receive an email with a ZIP file containing all signed documents",
   "supports": "the signed-documents ZIP"
  },
  {
   "id": "s41",
   "url": "https://help.dropbox.com/view-edit/download-signed-documents-dropbox-sign",
   "title": "Download signed documents in Dropbox Sign",
   "publisher": "vendor",
   "quote": "If you choose Download as CSV, you'll receive an email with a ZIP file containing a CSV file of response data",
   "supports": "the CSV export"
  },
  {
   "id": "s42",
   "url": "https://help.dropbox.com/plans/cancel-or-delete-dropbox-sign-account",
   "title": "How to cancel or delete Dropbox Sign accounts",
   "publisher": "vendor",
   "quote": "Once you confirm, your account and all documents related to it will be permanently deleted.",
   "supports": "deleting removes all documents"
  },
  {
   "id": "s43",
   "url": "https://help.dropbox.com/plans/cancel-or-delete-dropbox-sign-account",
   "title": "How to cancel or delete Dropbox Sign accounts",
   "publisher": "vendor",
   "quote": "Accounts can't be deleted on user's behalf.",
   "supports": "Dropbox won't delete for you"
  },
  {
   "id": "s44",
   "url": "https://sign.dropbox.com/about/terms",
   "title": "Dropbox Sign Terms of Service",
   "publisher": "vendor",
   "quote": "Dropbox may delete the Customer Data at any time after 30 days from the date of termination.",
   "supports": "deletion after termination"
  },
  {
   "id": "s45",
   "url": "https://help.dropbox.com/plans/cancel-or-delete-dropbox-sign-account",
   "title": "How to cancel or delete Dropbox Sign accounts",
   "publisher": "vendor",
   "quote": "Scroll down and click Delete my account at the bottom.",
   "supports": "where to delete the account"
  },
  {
   "id": "s46",
   "url": "https://help.dropbox.com/plans/cancel-or-delete-dropbox-sign-account",
   "title": "How to cancel or delete Dropbox Sign accounts",
   "publisher": "vendor",
   "quote": "Fill in this template and post it to the address below.",
   "supports": "the template letter"
  },
  {
   "id": "s47",
   "url": "https://help.dropbox.com/plans/cancel-or-delete-dropbox-sign-account",
   "title": "How to cancel or delete Dropbox Sign accounts",
   "publisher": "vendor",
   "quote": "If you don't want to use our template, you can send us a letter to request cancelation.",
   "supports": "a letter works too"
  },
  {
   "id": "s48",
   "url": "https://help.dropbox.com/plans/cancel-or-delete-dropbox-sign-account",
   "title": "How to cancel or delete Dropbox Sign accounts",
   "publisher": "vendor",
   "quote": "Full name on the credit card you use to pay for Dropbox Sign",
   "supports": "letter detail: name on the card"
  },
  {
   "id": "s49",
   "url": "https://help.dropbox.com/plans/cancel-or-delete-dropbox-sign-account",
   "title": "How to cancel or delete Dropbox Sign accounts",
   "publisher": "vendor",
   "quote": "Last 4 digits of the credit card number",
   "supports": "letter detail: card digits"
  },
  {
   "id": "s50",
   "url": "https://help.dropbox.com/plans/cancel-or-delete-dropbox-sign-account",
   "title": "How to cancel or delete Dropbox Sign accounts",
   "publisher": "vendor",
   "quote": "Date you were charged",
   "supports": "letter detail: charge date"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "The screens after Cancel plan (besides the Pause plan instead offer) are not described",
   "How the help center's cancel-before-renewal rule and the Terms' 30-day written notice apply to self-serve plans is not reconciled; the notice is given here for order-form contracts",
   "API plans and plans billed through Dropbox or a reseller were not researched"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Cancel by post: lists every detail the letter needs and the template letter the help article links (all matched verbatim)",
    "All other route facts re-confirmed on the help center and Terms (Jan 7, 2025)"
   ]
  }
 },
 "stackcut": {
  "vendor_id": "dropbox_sign",
  "name": "Dropbox Sign",
  "recipes": [
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    "title": "E-signature workflow",
    "best_year_one_net": 310
   }
  ]
 },
 "page": "https://stackcut.io/cancel/dropbox_sign",
 "json": "https://stackcut.io/exits/dropbox_sign.json",
 "evidence": {
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  "last_observed_success_on": null,
  "verification": "docs",
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 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}