{
 "id": "dropbox",
 "name": "Dropbox",
 "category": "cloud_storage",
 "website": "https://www.dropbox.com",
 "domains": [
  "dropbox.com"
 ],
 "summary": "Cancel on dropbox.com: avatar > Manage account > Cancel plan, then pick a reason and confirm; team admins use Admin console > Billing. Cancel app-store purchases with Apple or Google; mail also works. Gotcha: you drop to Basic's 2 GB, and Dropbox may delete files over the limit.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Dropbox personal plans",
   "applies_to": "Dropbox Plus, Essentials, Professional and Family plans bought on dropbox.com",
   "who": "The account owner; on a Family plan, only the Family manager",
   "method": "self_serve",
   "start_url": "https://www.dropbox.com/login",
   "steps": [
    {
     "do": "Log in to dropbox.com, click your avatar in the bottom-left corner, then click Manage account",
     "expect": "Cancel plan"
    },
    {
     "do": "Click Cancel plan at the bottom of the page",
     "expect": null
    },
    {
     "do": "Select a reason, then click Continue canceling (or Confirm change) and follow the prompts",
     "expect": null
    }
   ],
   "confirm_by": "An email from no-reply@dropbox.com with the subject line \"Dropbox Plan will not renew\"; or open the Billing tab in account settings, click Change next to Billing period, and look for Plan downgrade scheduled",
   "effective": "The account changes to Dropbox Basic at the end of the current billing cycle (monthly or yearly), with no further charges",
   "notice": null,
   "refund": "In most cases, payments for Dropbox subscriptions aren't refundable. If you live in the EU, UK or Turkey, you can get a refund if you cancel Plus, Family, Professional or Essentials within 14 days of purchase: contact Dropbox support",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s24",
    "s25",
    "s28"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "Dropbox plans or trials bought in the Dropbox app on iPhone or iPad (billed by Apple)",
   "who": "The Apple Account that bought the plan",
   "method": "platform_settings",
   "start_url": "https://account.apple.com/account/manage/section/subscriptions",
   "steps": [
    {
     "do": "On your iPhone or iPad, open the Settings app and tap your name",
     "expect": "Subscriptions"
    },
    {
     "do": "Tap Subscriptions, then Dropbox",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Tap Cancel Subscription",
     "expect": null
    }
   ],
   "confirm_by": "No cancel button, or an expiration message in red text",
   "effective": null,
   "notice": "To avoid a charge, cancel a free trial at least 24 hours before it ends",
   "refund": null,
   "fees": null,
   "source_ids": [
    "s7",
    "s8",
    "s9",
    "s36"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "Dropbox plans or trials bought in the Dropbox app on Android (billed by Google Play)",
   "who": "The Google Account that bought the plan",
   "method": "platform_settings",
   "start_url": "https://play.google.com/store/account/subscriptions",
   "steps": [
    {
     "do": "Open the Dropbox app and tap the Account tab in the bottom right corner",
     "expect": "Manage your subscription"
    },
    {
     "do": "Tap Manage your subscription, then How to cancel, then Cancel plan at the bottom of the screen",
     "expect": "your subscription in Google Play"
    },
    {
     "do": "Tap Cancel subscription",
     "expect": null
    }
   ],
   "confirm_by": "An email to your Google account confirming the cancellation",
   "effective": "You can keep using the subscription for the time you've already paid for",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s7",
    "s10",
    "s11",
    "s12"
   ]
  },
  {
   "channel": "direct_web",
   "label": "If you can't cancel online",
   "applies_to": "Plans billed by Dropbox, if you can't or would rather not cancel online",
   "who": "The account holder",
   "method": "letter",
   "start_url": null,
   "steps": [
    {
     "do": "Write a letter asking Dropbox to cancel your subscription, with your first and last name, the email address associated with your account, and the payment method you use with Dropbox",
     "expect": null
    },
    {
     "do": "Mail it to Dropbox, Inc., P.O. Box 77767, San Francisco, CA 94107 if you live in the United States, Canada or Mexico; otherwise to Dropbox International Unlimited Company, PO Box 13480, Dublin 2, Ireland",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": "Letters take longer to process; if your plan renews soon, cancel online instead",
   "refund": "If your account is charged before Dropbox processes the letter, that charge won't be refunded",
   "fees": null,
   "source_ids": [
    "s13",
    "s14",
    "s26",
    "s27"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Dropbox team plans",
   "applies_to": "Dropbox Standard, Business, Advanced and Business Plus team plans",
   "who": "A team admin (only certain admin types can cancel); team members ask their admin",
   "method": "self_serve",
   "start_url": "https://www.dropbox.com/team/admin/billing",
   "steps": [
    {
     "do": "Log in to dropbox.com with your admin credentials, click Admin console, then Billing in the left sidebar",
     "expect": "Cancel plan"
    },
    {
     "do": "Scroll down, click Cancel plan and select the reason you're canceling",
     "expect": "Continue with cancellation"
    },
    {
     "do": "Click Continue with cancellation, then check all boxes under Please acknowledge the following",
     "expect": "Complete cancellation"
    },
    {
     "do": "Click Complete cancellation",
     "expect": null
    }
   ],
   "confirm_by": "In Admin console > Billing, a notification at the top says you're scheduled to cancel at the end of the current billing period",
   "effective": "At the end of the current billing period; the account works as normal until then",
   "notice": null,
   "refund": "In most cases, payments for team member licenses aren't refundable",
   "fees": null,
   "source_ids": [
    "s15",
    "s16",
    "s17",
    "s18",
    "s6"
   ]
  },
  {
   "channel": "sales_contract",
   "applies_to": "Dropbox Standard, Business, Advanced and Business Plus plans paid by manual invoice",
   "who": "The team's admin",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Contact Dropbox Support or your account manager and ask to cancel",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s19"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Free trials",
   "applies_to": "Free trials of Dropbox Plus, Professional or Essentials started on a computer (trials started on a phone cancel in the app store)",
   "who": "The account holder",
   "method": "self_serve",
   "start_url": "https://www.dropbox.com/login",
   "steps": [
    {
     "do": "Log in to dropbox.com, click your avatar (profile picture or initials) in the bottom-left corner, then click Manage account",
     "expect": "Cancel trial"
    },
    {
     "do": "At the bottom, click Cancel trial",
     "expect": null
    },
    {
     "do": "Select a reason for canceling, click Continue, then click Confirm cancel",
     "expect": null
    }
   ],
   "confirm_by": "An email confirming that your free trial has been canceled",
   "effective": "Signed up with a credit card: the plan changes to Dropbox Basic at the end of the trial. Signed up with PayPal: the trial ends and the plan changes to Basic immediately",
   "notice": "Cancel before the trial ends to avoid being charged for the plan",
   "refund": "In most cases, payments for Dropbox subscriptions aren't refundable",
   "fees": null,
   "source_ids": [
    "s1",
    "s30",
    "s31",
    "s32",
    "s33",
    "s34",
    "s29",
    "s6"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Keep a free Dropbox Basic account with 2 GB of storage",
   "evidence": "documented",
   "source_ids": [
    "s4",
    "s20"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The end of the current billing cycle",
  "data_kept": "Files stay in the free Basic account; if it stays over the 2 GB limit, Dropbox may delete files you own to bring it under the limit",
  "you_lose": [
   "Storage above 2 GB; while over it you may not be able to sync, upload, share, move or preview files and folders",
   "Team plans: the team is placed in a locked state, which removes most team viewing, syncing and sharing features"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "The web flow asks you to select a reason for canceling before Continue canceling",
  "tips": [
   "Deleting the Dropbox app doesn't cancel the plan or delete the account",
   "If Cancel plan isn't shown on dropbox.com, the plan was probably bought on a phone: cancel it in the app store"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.dropbox.com/plans/downgrade-dropbox-individual-plans",
   "title": "How to cancel or change an individual Dropbox subscription",
   "publisher": "vendor",
   "quote": "Log in to dropbox.com. Click your avatar (profile picture or initials) in the bottom-left corner. Click Manage account. Click Cancel plan at the bottom of the page.",
   "supports": "the first web steps"
  },
  {
   "id": "s2",
   "url": "https://help.dropbox.com/plans/downgrade-dropbox-individual-plans",
   "title": "How to cancel or change an individual Dropbox subscription",
   "publisher": "vendor",
   "quote": "Select a reason for canceling. Click Continue canceling or Confirm change and follow the prompts.",
   "supports": "the final web steps and the reason step"
  },
  {
   "id": "s3",
   "url": "https://help.dropbox.com/plans/downgrade-dropbox-individual-plans",
   "title": "How to cancel or change an individual Dropbox subscription",
   "publisher": "vendor",
   "quote": "If you cancel or change your plan on dropbox.com, you'll receive an email confirmation with the subject line \"Dropbox Plan will not renew\" from no-reply@dropbox.com.",
   "supports": "how to confirm it worked"
  },
  {
   "id": "s4",
   "url": "https://help.dropbox.com/plans/downgrade-dropbox-individual-plans",
   "title": "How to cancel or change an individual Dropbox subscription",
   "publisher": "vendor",
   "quote": "Your account will change to Dropbox Basic at the end of your current billing cycle (monthly or yearly) and you won't be charged again.",
   "supports": "when it takes effect"
  },
  {
   "id": "s5",
   "url": "https://help.dropbox.com/plans/cancel-family-plan",
   "title": "How to cancel a Dropbox Family plan",
   "publisher": "vendor",
   "quote": "If you're the Family manager of a Dropbox Family plan, you can cancel your subscription at any time.",
   "supports": "who can cancel a Family plan"
  },
  {
   "id": "s6",
   "url": "https://help.dropbox.com/plans/refund",
   "title": "Dropbox refund policy",
   "publisher": "vendor",
   "quote": "In most cases, payments for Dropbox and Dropbox Dash subscriptions and team member licenses aren't refundable.",
   "supports": "the refund policy"
  },
  {
   "id": "s7",
   "url": "https://help.dropbox.com/plans/cancel-mobile",
   "title": "How to cancel a Dropbox subscription or trial purchased on a mobile device",
   "publisher": "vendor",
   "quote": "If you used your phone or tablet to purchase Dropbox or start a free trial, you must cancel your subscription through iTunes or Google Play, depending on your device type",
   "supports": "the Apple and Google Play routes"
  },
  {
   "id": "s8",
   "url": "https://help.dropbox.com/plans/cancel-mobile",
   "title": "How to cancel a Dropbox subscription or trial purchased on a mobile device",
   "publisher": "vendor",
   "quote": "Tap Subscriptions. Tap Dropbox. Tap Cancel Subscription. If you don't see a button to cancel or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "the iPhone steps and how to confirm"
  },
  {
   "id": "s9",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.",
   "supports": "Apple's own steps"
  },
  {
   "id": "s10",
   "url": "https://help.dropbox.com/plans/cancel-mobile",
   "title": "How to cancel a Dropbox subscription or trial purchased on a mobile device",
   "publisher": "vendor",
   "quote": "Tap the Account tab in the bottom right corner. Tap Manage your subscription. Tap How to cancel. Tap Cancel plan at the bottom of the screen.",
   "supports": "the Android steps"
  },
  {
   "id": "s11",
   "url": "https://help.dropbox.com/plans/cancel-mobile",
   "title": "How to cancel a Dropbox subscription or trial purchased on a mobile device",
   "publisher": "vendor",
   "quote": "This will take you to your subscription in Google Play. Tap Cancel subscription. You'll receive an email to your Google account to confirm your cancellation",
   "supports": "the Google Play step and confirmation"
  },
  {
   "id": "s12",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.",
   "supports": "when access ends on Google Play"
  },
  {
   "id": "s13",
   "url": "https://help.dropbox.com/plans/downgrade-dropbox-individual-plans",
   "title": "How to cancel or change an individual Dropbox subscription",
   "publisher": "vendor",
   "quote": "Dropbox, Inc. P.O. Box 77767 San Francisco, CA 94107 If you live anywhere else, send your cancellation letter to: Dropbox International Unlimited Company PO Box 13480 Dublin 2 Ireland",
   "supports": "the mailing addresses"
  },
  {
   "id": "s14",
   "url": "https://help.dropbox.com/plans/downgrade-dropbox-individual-plans",
   "title": "How to cancel or change an individual Dropbox subscription",
   "publisher": "vendor",
   "quote": "If your account is charged before we process your cancellation letter, the charges won't be refunded.",
   "supports": "the refund risk of mailing"
  },
  {
   "id": "s15",
   "url": "https://help.dropbox.com/plans/cancel-team-subscription",
   "title": "How to cancel your Dropbox team subscription",
   "publisher": "vendor",
   "quote": "Log in to dropbox.com with your admin credentials. Click Admin console in the left sidebar. Click Billing in the left sidebar. Scroll down and click Cancel plan.",
   "supports": "the first team steps"
  },
  {
   "id": "s16",
   "url": "https://help.dropbox.com/plans/cancel-team-subscription",
   "title": "How to cancel your Dropbox team subscription",
   "publisher": "vendor",
   "quote": "Select the reason you're canceling. Click Continue with cancellation. Under Please acknowledge the following, check all boxes. Click Complete cancellation.",
   "supports": "the final team steps"
  },
  {
   "id": "s17",
   "url": "https://help.dropbox.com/plans/cancel-team-subscription",
   "title": "How to cancel your Dropbox team subscription",
   "publisher": "vendor",
   "quote": "You'll see a notification box at the top that says that you're scheduled to cancel your subscription at the end of your current billing period.",
   "supports": "how to confirm a team cancellation"
  },
  {
   "id": "s18",
   "url": "https://help.dropbox.com/plans/cancel-team-subscription",
   "title": "How to cancel your Dropbox team subscription",
   "publisher": "vendor",
   "quote": "When you choose to cancel your subscription, the cancellation will go into effect at the end of your current billing period.",
   "supports": "when a team cancellation takes effect"
  },
  {
   "id": "s19",
   "url": "https://help.dropbox.com/plans/cancel-team-subscription",
   "title": "How to cancel your Dropbox team subscription",
   "publisher": "vendor",
   "quote": "If you pay by manual invoice and want to cancel your Dropbox Standard, Business, Advanced, or Business Plus subscription, contact Dropbox Support or your account manager.",
   "supports": "the invoiced route"
  },
  {
   "id": "s20",
   "url": "https://help.dropbox.com/plans/downgrade-dropbox-individual-plans",
   "title": "How to cancel or change an individual Dropbox subscription",
   "publisher": "vendor",
   "quote": "Dropbox Basic includes 2 GB of storage space. If you exceed this storage quota, you may not be able to sync, upload, share, move, or preview files and folders.",
   "supports": "the free plan and its limits"
  },
  {
   "id": "s21",
   "url": "https://help.dropbox.com/plans/downgrade-dropbox-individual-plans",
   "title": "How to cancel or change an individual Dropbox subscription",
   "publisher": "vendor",
   "quote": "If your account remains over the limit, Dropbox may delete files you own to bring your account below the storage limit.",
   "supports": "what happens to files over the limit"
  },
  {
   "id": "s22",
   "url": "https://help.dropbox.com/plans/downgrade-dropbox-individual-plans",
   "title": "How to cancel or change an individual Dropbox subscription",
   "publisher": "vendor",
   "quote": "Deleting the Dropbox app from your computer or phone doesn't cancel your Dropbox plan or delete your Dropbox account.",
   "supports": "the agent tip"
  },
  {
   "id": "s23",
   "url": "https://help.dropbox.com/plans/downgrade-dropbox-individual-plans",
   "title": "How to cancel or change an individual Dropbox subscription",
   "publisher": "vendor",
   "quote": "If you don't see Cancel plan, you may have purchased Dropbox on your mobile device. If so, you'll need to cancel your plan from the app store on your device.",
   "supports": "the tip about app-store purchases"
  },
  {
   "id": "s24",
   "url": "https://help.dropbox.com/plans/refund",
   "title": "Dropbox refund policy",
   "publisher": "vendor",
   "quote": "If you live in the EU, UK, or Turkey, you're eligible for a refund if you cancel your Dropbox Plus, Family, Professional, or Essentials subscription within 14 days of purchase.",
   "supports": "the 14-day refund in the EU, UK and Turkey"
  },
  {
   "id": "s25",
   "url": "https://help.dropbox.com/plans/refund",
   "title": "Dropbox refund policy",
   "publisher": "vendor",
   "quote": "To request a refund, contact support for assistance.",
   "supports": "how to ask for that refund"
  },
  {
   "id": "s26",
   "url": "https://help.dropbox.com/plans/downgrade-dropbox-individual-plans",
   "title": "How to cancel or change an individual Dropbox subscription",
   "publisher": "vendor",
   "quote": "you can send us a letter to request cancellation. Include the following information: Your first and last name The email address associated with your account",
   "supports": "what a cancellation letter must include"
  },
  {
   "id": "s27",
   "url": "https://help.dropbox.com/plans/downgrade-dropbox-individual-plans",
   "title": "How to cancel or change an individual Dropbox subscription",
   "publisher": "vendor",
   "quote": "The payment method you use with Dropbox (credit card, PayPal, etc.)",
   "supports": "the letter also names your payment method"
  },
  {
   "id": "s28",
   "url": "https://help.dropbox.com/plans/downgrade-dropbox-individual-plans",
   "title": "How to cancel or change an individual Dropbox subscription",
   "publisher": "vendor",
   "quote": "go to the Billing tab in your account settings and click Change next to Billing period. You should see a notification titled \"Plan downgrade scheduled.\"",
   "supports": "checking the cancellation on the Billing tab"
  },
  {
   "id": "s29",
   "url": "https://help.dropbox.com/plans/cancel-free-trial",
   "title": "How to cancel a Dropbox trial",
   "publisher": "vendor",
   "quote": "If you signed up for your free trial on a mobile device, you'll need to cancel the trial from your mobile app store or device settings.",
   "supports": "mobile trials cancel in the app store"
  },
  {
   "id": "s30",
   "url": "https://help.dropbox.com/plans/cancel-free-trial",
   "title": "How to cancel a Dropbox trial",
   "publisher": "vendor",
   "quote": "Click Manage account. At the bottom, click Cancel trial. Select a reason for canceling. Click Continue. Click Confirm cancel.",
   "supports": "the free-trial steps"
  },
  {
   "id": "s31",
   "url": "https://help.dropbox.com/plans/cancel-free-trial",
   "title": "How to cancel a Dropbox trial",
   "publisher": "vendor",
   "quote": "You'll receive an email confirmation that your free trial has been canceled.",
   "supports": "how to confirm a trial cancellation"
  },
  {
   "id": "s32",
   "url": "https://help.dropbox.com/plans/cancel-free-trial",
   "title": "How to cancel a Dropbox trial",
   "publisher": "vendor",
   "quote": "If you signed up with a credit card, your plan will be changed to Dropbox Basic at the end of your trial period.",
   "supports": "card trials run to the end of the trial"
  },
  {
   "id": "s33",
   "url": "https://help.dropbox.com/plans/cancel-free-trial",
   "title": "How to cancel a Dropbox trial",
   "publisher": "vendor",
   "quote": "If you signed up with PayPal, your trial will end and your plan will be changed to Dropbox Basic immediately.",
   "supports": "PayPal trials end at once"
  },
  {
   "id": "s34",
   "url": "https://help.dropbox.com/plans/cancel-free-trial",
   "title": "How to cancel a Dropbox trial",
   "publisher": "vendor",
   "quote": "If you cancel your free trial before it ends, you won't be charged for the plan.",
   "supports": "cancel before the trial ends to avoid a charge"
  },
  {
   "id": "s35",
   "url": "https://help.dropbox.com/plans/cancel-team-subscription",
   "title": "How to cancel your Dropbox team subscription",
   "publisher": "vendor",
   "quote": "When your account is changed to Basic, your team is placed in locked state, which removes most team viewing, syncing, and sharing features.",
   "supports": "what team plans lose"
  },
  {
   "id": "s36",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.",
   "supports": "cancel Apple-billed trials 24 hours early"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "When access ends for Apple-billed plans is not stated on Apple's or Dropbox's pages read",
   "Refund terms for Apple- and Google-billed plans are set by those stores and were not researched",
   "Data export before cancelling is not documented on the cancel pages read"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Refund: added the 14-day refund for EU, UK and Turkey residents",
    "Added a Free trials route (Cancel trial; PayPal sign-ups drop to Basic immediately)",
    "Mail route: the letter must give your name, account email and payment method",
    "Personal route: start_url is dropbox.com/login (the help page's link); confirm on the Billing tab too",
    "After cancel: team plans are locked once they change to Basic",
    "Apple route: cancel a trial at least 24 hours before it ends"
   ]
  }
 },
 "delete_account": {
  "url": "https://www.dropbox.com/account/delete",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "stackcut": {
  "vendor_id": "dropbox",
  "name": "Dropbox",
  "recipes": [
   {
    "id": "replace-dropbox",
    "title": "File storage and sync",
    "best_year_one_net": 119
   }
  ]
 },
 "page": "https://stackcut.io/cancel/dropbox",
 "json": "https://stackcut.io/exits/dropbox.json",
 "localized": [
  {
   "language": "ja",
   "market": "JP",
   "title": "Dropboxの解約方法",
   "page": "https://stackcut.io/ja/cancel/dropbox",
   "checked_on": "2026-10-05"
  },
  {
   "language": "de",
   "market": "DE",
   "title": "Dropbox kündigen",
   "page": "https://stackcut.io/de/cancel/dropbox",
   "checked_on": "2026-10-05"
  }
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 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}