{
 "id": "drata",
 "name": "Drata",
 "category": "security_privacy",
 "website": "https://drata.com",
 "domains": [
  "drata.com"
 ],
 "summary": "Drata is sold on order forms and its help center documents no cancel button. Stop auto-renewal with written notice, in English by email, at least 30 days before the Subscription Term ends. Fees are non-refundable. Ask in writing to export your data: it's available for 30 days after the term.",
 "routes": [
  {
   "channel": "sales_contract",
   "label": "Order Form subscription",
   "applies_to": "Paid Drata subscriptions under the Subscription Agreement and an Order Form",
   "who": "The customer, by written notice (either party may give notice of non-renewal)",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Check the Subscription Term and renewal date in your Order Form",
     "expect": null
    },
    {
     "do": "At least 30 days before the end of the then-current Subscription Term, email written notice of non-renewal, in English, to Drata's legal notice address in section 18 of the terms",
     "expect": null
    },
    {
     "do": "Keep the sent email as proof of when the notice was given",
     "expect": null
    }
   ],
   "confirm_by": "The terms don't describe a confirmation; an emailed notice counts as given on delivery, so keep the sent message",
   "effective": "The subscription and the Order Form expire at the end of the then-existing Subscription Term",
   "notice": "At least 30 days before the end of the then-current Subscription Term, in English, in writing by email; otherwise the subscription renews for a term of the same length",
   "refund": "Drata does not provide refunds or credits for Subscription Charges or other fees; prepaid fees for the rest of the term are refunded only if you terminate for Drata's uncured material breach (30 days to cure)",
   "fees": "All Subscription Charges are due in full at the start of the term; if Drata terminates for your breach, you pay the unpaid fees for the rest of the term",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "label": "Bought through an authorized reseller",
   "applies_to": "Drata subscriptions bought through a Drata authorized reseller",
   "who": "The customer, with its reseller",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Ask your reseller for the pricing, payment and renewal terms of your order; they're set between you and the reseller",
     "expect": null
    },
    {
     "do": "Send Drata the same written non-renewal notice at least 30 days before the Subscription Term ends; the reseller can't change Drata's agreement",
     "expect": null
    }
   ],
   "confirm_by": "Written confirmation from the reseller, and your sent notice to Drata",
   "effective": "The end of the then-existing Subscription Term",
   "notice": "At least 30 days before the end of the then-current Subscription Term under Drata's agreement; the reseller's own terms may add more",
   "refund": null,
   "fees": "Pricing and payment terms are set between you and the reseller",
   "source_ids": [
    "s13",
    "s1",
    "s3"
   ]
  }
 ],
 "pay_less": [],
 "export": [
  {
   "data": "Customer Data stored in Drata",
   "how": "Ask Drata in writing; it makes Customer Data available for export or download as described in its documentation",
   "format": null,
   "limits": "Up to 30 days after termination, cancellation or expiration; data already deleted under Drata's retention policy isn't included",
   "source_ids": [
    "s10",
    "s14",
    "s15"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the then-existing Subscription Term",
  "data_kept": "Export window of 30 days, then Drata deletes Customer Data under its Data Deletion and Retention Policy",
  "you_lose": [
   "Access to Drata and its compliance data once the term expires",
   "Customer Data after the 30-day export window, when Drata deletes it under its retention policy"
  ]
 },
 "agent_notes": {
  "sign_in_needed": false,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Cancelling is by written notice under the terms; Drata's help center doesn't document a cancel button or billing settings",
   "Notices from the customer must be in English and sent in writing by email",
   "Request the data export in writing before or right after the term ends; the window is 30 days",
   "Drata must give at least 45 days' notice before a renewal price increase, so check the renewal price when that notice arrives",
   "If Drata terminates for your breach, you still owe unpaid fees for the rest of the term"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://drata.com/terms",
   "title": "Drata Terms of Service (Subscription Agreement)",
   "publisher": "vendor",
   "quote": "Unless either Party provides written notice of non-renewal at least thirty (30) days prior to the end of the then-current Subscription Term",
   "supports": "the 30-day non-renewal notice, which either party may give"
  },
  {
   "id": "s2",
   "url": "https://drata.com/terms",
   "title": "Drata Terms of Service (Subscription Agreement)",
   "publisher": "vendor",
   "quote": "Customer's subscription to the Services will automatically renew for a Subscription Term equivalent in length",
   "supports": "automatic renewal for a term of the same length"
  },
  {
   "id": "s3",
   "url": "https://drata.com/terms",
   "title": "Drata Terms of Service (Subscription Agreement)",
   "publisher": "vendor",
   "quote": "the subscription and the corresponding Order Form(s) will expire at the end of the then-existing Subscription Term.",
   "supports": "when access ends after notice"
  },
  {
   "id": "s4",
   "url": "https://drata.com/terms",
   "title": "Drata Terms of Service (Subscription Agreement)",
   "publisher": "vendor",
   "quote": "All legal notices provided by Customer to Drata under this Agreement must be delivered in English and in writing by electronic mail",
   "supports": "notices must be in English and in writing by email"
  },
  {
   "id": "s5",
   "url": "https://drata.com/terms",
   "title": "Drata Terms of Service (Subscription Agreement)",
   "publisher": "vendor",
   "quote": "shall be deemed to have been given immediately upon delivery by electronic mail",
   "supports": "when a notice counts as given"
  },
  {
   "id": "s6",
   "url": "https://drata.com/terms",
   "title": "Drata Terms of Service (Subscription Agreement)",
   "publisher": "vendor",
   "quote": "Drata does not provide refunds or credits for Subscription Charges or other fees or payments.",
   "supports": "no refunds"
  },
  {
   "id": "s7",
   "url": "https://drata.com/terms",
   "title": "Drata Terms of Service (Subscription Agreement)",
   "publisher": "vendor",
   "quote": "Drata will refund any prepaid fees covering the remainder of the Subscription Term.",
   "supports": "the refund exception for Drata's uncured breach"
  },
  {
   "id": "s8",
   "url": "https://drata.com/terms",
   "title": "Drata Terms of Service (Subscription Agreement)",
   "publisher": "vendor",
   "quote": "all Subscription Charges are due in full upon commencement of the Subscription Term.",
   "supports": "charges are due up front"
  },
  {
   "id": "s9",
   "url": "https://drata.com/terms",
   "title": "Drata Terms of Service (Subscription Agreement)",
   "publisher": "vendor",
   "quote": "Customer agrees to pay any unpaid fees covering the remainder of the Subscription Term.",
   "supports": "fees owed after termination for the customer's breach"
  },
  {
   "id": "s10",
   "url": "https://drata.com/terms",
   "title": "Drata Terms of Service (Subscription Agreement)",
   "publisher": "vendor",
   "quote": "for up to thirty (30) days after termination, cancellation of expiration",
   "supports": "the 30-day export window"
  },
  {
   "id": "s11",
   "url": "https://drata.com/terms",
   "title": "Drata Terms of Service (Subscription Agreement)",
   "publisher": "vendor",
   "quote": "Thereafter, Drata will delete Customer Data in accordance with Drata's Data Deletion and Retention Policy",
   "supports": "deletion after the export window"
  },
  {
   "id": "s12",
   "url": "https://drata.com/terms",
   "title": "Drata Terms of Service (Subscription Agreement)",
   "publisher": "vendor",
   "quote": "by providing written notice to Customer at least forty-five (45) days prior to the commencement",
   "supports": "45 days' notice of a renewal price increase"
  },
  {
   "id": "s13",
   "url": "https://drata.com/terms",
   "title": "Drata Terms of Service (Subscription Agreement)",
   "publisher": "vendor",
   "quote": "If Customer is purchasing the Services via a Drata authorized reseller, then all pricing and payment terms",
   "supports": "reseller pricing and payment terms; the reseller can't change the agreement"
  },
  {
   "id": "s14",
   "url": "https://drata.com/terms",
   "title": "Drata Terms of Service (Subscription Agreement)",
   "publisher": "vendor",
   "quote": "Upon Customer's written request and in accordance with Drata's Customer Data Deletion and Retention Policy",
   "supports": "export needs a written request"
  },
  {
   "id": "s15",
   "url": "https://drata.com/terms",
   "title": "Drata Terms of Service (Subscription Agreement)",
   "publisher": "vendor",
   "quote": "Drata will make Customer Data available to Customer for export or download as provided in the Documentation",
   "supports": "how data is made available"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "Drata's signed Order Form, which sets each Subscription Term, isn't public; its renewal and notice terms may differ from the standard terms",
   "The email address for legal notices isn't shown in plain text in Drata's public terms; confirm it in your Order Form or with your Drata account team before sending notice",
   "Pricing isn't published, and no cheaper plans or discounts are documented",
   "Drata's help center doesn't document cancelling or billing, so cancellation details come from the terms alone",
   "Drata's public pages don't say whether it's sold through a cloud marketplace such as AWS, or how renewal works there",
   "The export format, and how long Drata's Customer Data Deletion and Retention Policy keeps data, aren't on Drata's public pages"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Notice must be sent in English and in writing by email; either party can give non-renewal notice, and without it the term renews for the same length",
    "Added a reseller route: pricing and payment are set with the reseller, who can't change Drata's agreement",
    "Export: needs a written request; data already deleted under the retention policy isn't included",
    "Refund exception: noted the 30-day cure period for Drata's breach",
    "Re-copied several quotes to match the terms; the terms page was confirmed by reading it, as the automated quote check can't load it"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/drata",
 "json": "https://stackcut.io/exits/drata.json",
 "evidence": {
  "packet_revision": "362cfbd06c9b8fe09833c92563a89b49a6ff4795de7dd50d47524f45e173eb57",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "drata--sales-contract--r1",
    "channel": "sales_contract",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "drata--reseller-or-partner--r2",
    "channel": "reseller_or_partner",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}