{
 "id": "docsend",
 "name": "Dropbox DocSend",
 "category": "productivity",
 "website": "https://www.docsend.com",
 "domains": [
  "docsend.com"
 ],
 "summary": "The account Owner cancels under avatar, Billing, Cancel plan before the renewal day. The plan runs to the cycle's end, then drops to the free Limited Trial, where premium links stop working. No refunds. Contracts need emailed written notice 30 days before the term ends (60 for yearly terms).",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Subscriptions bought online (self-serve) with a payment method on file",
   "who": "The account Owner (only the Owner can open the Billing page)",
   "method": "self_serve",
   "start_url": "https://www.docsend.com",
   "steps": [
    {
     "do": "Log in to docsend.com, click your avatar (top right), then Billing",
     "expect": "Cancel plan"
    },
    {
     "do": "Click Cancel plan under the card on file section",
     "expect": "Undo cancelation"
    },
    {
     "do": "To reverse it before the billing cycle ends, click Undo cancelation on the Billing page",
     "expect": null
    }
   ],
   "confirm_by": "The Billing page shows Undo cancelation while the cancellation is pending",
   "effective": "The subscription stays active through the end of the current billing cycle, then the account switches to the free Limited Trial plan",
   "notice": "Cancel before the day the renewal term begins",
   "refund": "Fees are non-refundable except as required by law or as the Terms specifically permit",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10"
   ]
  },
  {
   "channel": "sales_contract",
   "applies_to": "Subscriptions not bought through the online self-serve checkout, such as sales agreements",
   "who": "The customer, in writing",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Email a written notice of termination (non-renewal) to Dropbox Legal at the email address given in the DocSend Terms",
     "expect": null
    },
    {
     "do": "Also mail a copy to Dropbox, Inc., P.O. Box 77767, San Francisco, CA 94107, attn.: Legal Department",
     "expect": null
    },
    {
     "do": "Send it at least 30 days before the term ends for subscriptions under a year, or at least 60 days before for subscriptions of a year or more",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the current Services Term",
   "notice": "Written notice by email (with a mailed copy) at least 30 days before the term expires (subscriptions under one year) or at least 60 days (one year or more); otherwise it renews at the current quantity",
   "refund": "Fees are non-refundable except as required by law or as the Terms specifically permit",
   "fees": null,
   "source_ids": [
    "s8",
    "s10",
    "s11",
    "s12",
    "s13",
    "s14",
    "s15",
    "s35"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "The free Limited Trial: up to 10 links, 5 documents stored at a time, member-role users, and two visits per document in analytics. Content isn't deleted, but premium links are disabled",
   "evidence": "documented",
   "source_ids": [
    "s16",
    "s17",
    "s18",
    "s19",
    "s20"
   ]
  },
  {
   "type": "downgrade",
   "what": "Switch to a cheaper plan type from the Billing page: DocSend credits the unused time on the old plan, and checkout shows how many links use premium features",
   "evidence": "documented",
   "source_ids": [
    "s36",
    "s37",
    "s38"
   ]
  },
  {
   "type": "seat_reduction",
   "what": "An account Owner or admin can remove user seats on the User Settings page",
   "evidence": "documented",
   "source_ids": [
    "s39"
   ]
  },
  {
   "type": "student_or_nonprofit",
   "what": "US non-profits with valid 501(c)(3) status, listed in the IRS Tax Exempt Organization Search, can get 30% off any subscription plan; the account Owner requests it from support with the subject Non-profit Discount Request",
   "evidence": "documented",
   "source_ids": [
    "s21",
    "s22",
    "s40",
    "s41"
   ]
  }
 ],
 "export": [
  {
   "data": "Individual documents",
   "how": "In Content library, open the document, click the more options menu and select Download",
   "format": null,
   "limits": null,
   "source_ids": [
    "s23"
   ]
  },
  {
   "data": "A whole Space (data room)",
   "how": "In Spaces, open the Space, click the more options menu, then Download space",
   "format": "ZIP file",
   "limits": "Not available on the Limited Trial; downloading selected files and folders inside a Space is limited to Advanced Data Rooms customers",
   "source_ids": [
    "s24",
    "s25",
    "s26",
    "s27"
   ]
  },
  {
   "data": "Visit analytics for a Space or a file",
   "how": "Open the Space or file, click the more options menu, then Export visits",
   "format": "CSV spreadsheet",
   "limits": "Standard, Advanced, Advanced Data Rooms and Enterprise plans; members can only export visits for documents they own",
   "source_ids": [
    "s28",
    "s29",
    "s30",
    "s31"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current billing cycle",
  "data_kept": "On the Limited Trial your content isn't deleted, and deactivated links come back when you upgrade. After the Terms end, DocSend may let you retrieve data for up to 30 days, at its discretion, and may delete Customer Data",
  "you_lose": [
   "Links that use premium features, which are disabled and inaccessible to visitors",
   "Full visit analytics: the Limited Trial shows two visits per document",
   "Downloading whole Spaces, which isn't available on the Limited Trial"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Only the account Owner can see Billing: other users can't cancel",
   "A cancellation can be undone from the Billing page until the billing cycle ends",
   "Download Spaces and export visit data before the plan ends: Space downloads aren't available on the Limited Trial",
   "Contracts: notice is due 30 days before the term ends, or 60 days for terms of a year or more"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.dropbox.com/billing/manage-your-dropbox-docsend-subscription",
   "title": "How to manage your Dropbox DocSend subscription",
   "publisher": "vendor",
   "quote": "Only the account owner has access to the Billing page.",
   "supports": "who can cancel"
  },
  {
   "id": "s2",
   "url": "https://help.dropbox.com/billing/manage-your-dropbox-docsend-subscription",
   "title": "How to manage your Dropbox DocSend subscription",
   "publisher": "vendor",
   "quote": "Log in to docsend.com",
   "supports": "where the flow starts"
  },
  {
   "id": "s3",
   "url": "https://help.dropbox.com/billing/manage-your-dropbox-docsend-subscription",
   "title": "How to manage your Dropbox DocSend subscription",
   "publisher": "vendor",
   "quote": "Click your avatar (profile picture or initials) in the top-right corner",
   "supports": "the avatar menu"
  },
  {
   "id": "s4",
   "url": "https://help.dropbox.com/billing/manage-your-dropbox-docsend-subscription",
   "title": "How to manage your Dropbox DocSend subscription",
   "publisher": "vendor",
   "quote": "Click Cancel plan under the card on file section",
   "supports": "the cancel button"
  },
  {
   "id": "s5",
   "url": "https://help.dropbox.com/billing/manage-your-dropbox-docsend-subscription",
   "title": "How to manage your Dropbox DocSend subscription",
   "publisher": "vendor",
   "quote": "Upon canceling, your subscription will remain active through the end of the current billing cycle.",
   "supports": "when access ends"
  },
  {
   "id": "s6",
   "url": "https://help.dropbox.com/billing/manage-your-dropbox-docsend-subscription",
   "title": "How to manage your Dropbox DocSend subscription",
   "publisher": "vendor",
   "quote": "At the end of the billing cycle, your account will be switched to DocSend's free Limited Trial plan.",
   "supports": "what the account becomes"
  },
  {
   "id": "s7",
   "url": "https://help.dropbox.com/billing/manage-your-dropbox-docsend-subscription",
   "title": "How to manage your Dropbox DocSend subscription",
   "publisher": "vendor",
   "quote": "Click Undo cancelation",
   "supports": "undoing a cancellation"
  },
  {
   "id": "s8",
   "url": "https://www.docsend.com/terms-of-service/",
   "title": "DocSend Terms of Service",
   "publisher": "vendor",
   "quote": "Fees are non-refundable except as required by law or as otherwise specifically permitted in the Terms.",
   "supports": "no refunds"
  },
  {
   "id": "s9",
   "url": "https://www.docsend.com/terms-of-service/",
   "title": "DocSend Terms of Service",
   "publisher": "vendor",
   "quote": "Customer may elect to terminate the Terms via the Admin Console prior to the day a Renewal Term begins.",
   "supports": "self-serve cancel deadline"
  },
  {
   "id": "s10",
   "url": "https://www.docsend.com/terms-of-service/",
   "title": "DocSend Terms of Service",
   "publisher": "vendor",
   "quote": "If Customer has purchased the Services online via a self-serve mechanism and provided a payment method to DocSend for recurring charges",
   "supports": "which customers can cancel in the Admin Console"
  },
  {
   "id": "s11",
   "url": "https://www.docsend.com/terms-of-service/",
   "title": "DocSend Terms of Service",
   "publisher": "vendor",
   "quote": "Customer's subscription to the Services will automatically renew for a Renewal Term at the then-current quantity",
   "supports": "auto-renewal"
  },
  {
   "id": "s12",
   "url": "https://www.docsend.com/terms-of-service/",
   "title": "DocSend Terms of Service",
   "publisher": "vendor",
   "quote": "at least thirty days prior to the expiration of the then-current Services Term for subscriptions less than one year",
   "supports": "the 30-day notice"
  },
  {
   "id": "s13",
   "url": "https://www.docsend.com/terms-of-service/",
   "title": "DocSend Terms of Service",
   "publisher": "vendor",
   "quote": "at least sixty days prior to the expiration of the then-current Services Term for subscriptions of one year or more.",
   "supports": "the 60-day notice for annual terms"
  },
  {
   "id": "s14",
   "url": "https://www.docsend.com/terms-of-service/",
   "title": "DocSend Terms of Service",
   "publisher": "vendor",
   "quote": "Notices to DocSend must be sent to Dropbox Legal at",
   "supports": "notices go to Dropbox Legal"
  },
  {
   "id": "s15",
   "url": "https://www.docsend.com/terms-of-service/",
   "title": "DocSend Terms of Service",
   "publisher": "vendor",
   "quote": "with a copy to Dropbox, Inc., P.O. Box 77767, San Francisco, CA 94107, attn.: Legal Department.",
   "supports": "the mailed copy"
  },
  {
   "id": "s16",
   "url": "https://help.dropbox.com/plans/dropbox-docsend-limited-trial",
   "title": "Dropbox DocSend Limited Trial overview",
   "publisher": "vendor",
   "quote": "Create up to 10 links",
   "supports": "Limited Trial link limit"
  },
  {
   "id": "s17",
   "url": "https://help.dropbox.com/plans/dropbox-docsend-limited-trial",
   "title": "Dropbox DocSend Limited Trial overview",
   "publisher": "vendor",
   "quote": "Upload and store up to 5 documents at a time.",
   "supports": "Limited Trial document limit"
  },
  {
   "id": "s18",
   "url": "https://help.dropbox.com/plans/dropbox-docsend-limited-trial",
   "title": "Dropbox DocSend Limited Trial overview",
   "publisher": "vendor",
   "quote": "View two visits per document",
   "supports": "Limited Trial analytics"
  },
  {
   "id": "s19",
   "url": "https://help.dropbox.com/plans/dropbox-docsend-limited-trial",
   "title": "Dropbox DocSend Limited Trial overview",
   "publisher": "vendor",
   "quote": "any links using premium features will be disabled and inaccessible to visitors",
   "supports": "premium links stop working"
  },
  {
   "id": "s20",
   "url": "https://help.dropbox.com/plans/dropbox-docsend-limited-trial",
   "title": "Dropbox DocSend Limited Trial overview",
   "publisher": "vendor",
   "quote": "Your content won't be deleted if you downgrade to the Limited Trial.",
   "supports": "content is kept"
  },
  {
   "id": "s21",
   "url": "https://help.dropbox.com/billing/dropbox-docsend-non-profit-discounts",
   "title": "Non-profit discounts for Dropbox DocSend",
   "publisher": "vendor",
   "quote": "DocSend is happy to offer non-profit and charitable organizations a 30% discount to use toward any of the subscription plans.",
   "supports": "the non-profit discount"
  },
  {
   "id": "s22",
   "url": "https://help.dropbox.com/billing/dropbox-docsend-non-profit-discounts",
   "title": "Non-profit discounts for Dropbox DocSend",
   "publisher": "vendor",
   "quote": "Non-profit Discount Request",
   "supports": "how to request it"
  },
  {
   "id": "s23",
   "url": "https://help.dropbox.com/view-edit/download-dropbox-docsend-content",
   "title": "How to download from Dropbox DocSend",
   "publisher": "vendor",
   "quote": "The requested document will be downloaded to your \"Downloads\" folder.",
   "supports": "downloading a document"
  },
  {
   "id": "s24",
   "url": "https://help.dropbox.com/view-edit/download-dropbox-docsend-content",
   "title": "How to download from Dropbox DocSend",
   "publisher": "vendor",
   "quote": "Click Download space.",
   "supports": "downloading a Space"
  },
  {
   "id": "s25",
   "url": "https://help.dropbox.com/view-edit/download-dropbox-docsend-content",
   "title": "How to download from Dropbox DocSend",
   "publisher": "vendor",
   "quote": "download as a ZIP file",
   "supports": "the ZIP format"
  },
  {
   "id": "s26",
   "url": "https://help.dropbox.com/view-edit/download-dropbox-docsend-content",
   "title": "How to download from Dropbox DocSend",
   "publisher": "vendor",
   "quote": "This feature isn't available if you're on a Limited Trial.",
   "supports": "no Space downloads on the Limited Trial"
  },
  {
   "id": "s27",
   "url": "https://help.dropbox.com/view-edit/download-dropbox-docsend-content",
   "title": "How to download from Dropbox DocSend",
   "publisher": "vendor",
   "quote": "This feature is limited to Advanced Data Rooms customers.",
   "supports": "selective Space downloads need Advanced Data Rooms"
  },
  {
   "id": "s28",
   "url": "https://help.dropbox.com/organize/dropbox-docsend-export-visitor-data",
   "title": "How to export visitor data from Dropbox DocSend",
   "publisher": "vendor",
   "quote": "The information in this article applies to customers on DocSend Standard, Advanced, Advanced Data Rooms, and Enterprise.",
   "supports": "plans that can export visits"
  },
  {
   "id": "s29",
   "url": "https://help.dropbox.com/organize/dropbox-docsend-export-visitor-data",
   "title": "How to export visitor data from Dropbox DocSend",
   "publisher": "vendor",
   "quote": "You can export a CSV spreadsheet of all visits to content housed in your Space",
   "supports": "the CSV export"
  },
  {
   "id": "s30",
   "url": "https://help.dropbox.com/organize/dropbox-docsend-export-visitor-data",
   "title": "How to export visitor data from Dropbox DocSend",
   "publisher": "vendor",
   "quote": "Click Export visits.",
   "supports": "the Export visits option"
  },
  {
   "id": "s31",
   "url": "https://help.dropbox.com/organize/dropbox-docsend-export-visitor-data",
   "title": "How to export visitor data from Dropbox DocSend",
   "publisher": "vendor",
   "quote": "Members can only download and export visits from documents that they own.",
   "supports": "the members' limit"
  },
  {
   "id": "s32",
   "url": "https://help.dropbox.com/plans/dropbox-docsend-limited-trial",
   "title": "Dropbox DocSend Limited Trial overview",
   "publisher": "vendor",
   "quote": "If any content or links are deactivated, they'll be reactivated as soon as you upgrade to a plan that supports the premium features.",
   "supports": "links return on upgrade"
  },
  {
   "id": "s33",
   "url": "https://www.docsend.com/terms-of-service/",
   "title": "DocSend Terms of Service",
   "publisher": "vendor",
   "quote": "For a period of up to 30 days following termination, DocSend may, in its sole discretion, permit Customer to retrieve Customer Data from the Services.",
   "supports": "the post-termination retrieval window"
  },
  {
   "id": "s34",
   "url": "https://help.dropbox.com/billing/dropbox-docsend-billing-page",
   "title": "Billing page overview in Dropbox DocSend",
   "publisher": "vendor",
   "quote": "Account Owners have sole access to the Billing page for reviewing and updating any billing settings.",
   "supports": "only Owners manage billing"
  },
  {
   "id": "s35",
   "url": "https://www.docsend.com/terms-of-service/",
   "title": "DocSend Terms of Service",
   "publisher": "vendor",
   "quote": "unless either party gives the other written notice of termination to the other (in the case of Customer, via email to",
   "supports": "customer notice of non-renewal goes by email"
  },
  {
   "id": "s36",
   "url": "https://help.dropbox.com/billing/manage-your-dropbox-docsend-subscription",
   "title": "How to manage your Dropbox DocSend subscription",
   "publisher": "vendor",
   "quote": "You can update your plan type by following the same steps outlined under",
   "supports": "changing plan type"
  },
  {
   "id": "s37",
   "url": "https://help.dropbox.com/billing/manage-your-dropbox-docsend-subscription",
   "title": "How to manage your Dropbox DocSend subscription",
   "publisher": "vendor",
   "quote": "When you change plans, our system will automatically apply a prorated DocSend credit for the remaining time on your previous plan.",
   "supports": "prorated credit on a plan change"
  },
  {
   "id": "s38",
   "url": "https://help.dropbox.com/billing/manage-your-dropbox-docsend-subscription",
   "title": "How to manage your Dropbox DocSend subscription",
   "publisher": "vendor",
   "quote": "At checkout, you'll see a notice highlighting the number of links with premium features",
   "supports": "checkout warns about premium links"
  },
  {
   "id": "s39",
   "url": "https://help.dropbox.com/billing/manage-your-dropbox-docsend-subscription",
   "title": "How to manage your Dropbox DocSend subscription",
   "publisher": "vendor",
   "quote": "As an account owner/admin, you can add or remove user seats on the User Settings page.",
   "supports": "removing seats"
  },
  {
   "id": "s40",
   "url": "https://help.dropbox.com/billing/dropbox-docsend-non-profit-discounts",
   "title": "Non-profit discounts for Dropbox DocSend",
   "publisher": "vendor",
   "quote": "The organization holds valid charitable status with the IRS in the US.",
   "supports": "US-only eligibility"
  },
  {
   "id": "s41",
   "url": "https://help.dropbox.com/billing/dropbox-docsend-non-profit-discounts",
   "title": "Non-profit discounts for Dropbox DocSend",
   "publisher": "vendor",
   "quote": "The organization holds a valid 501(c)(3) registration.",
   "supports": "501(c)(3) requirement"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "The Terms hide the Dropbox Legal email address for notices, so only the mailed-copy address is given",
   "What the cancel flow shows after Cancel plan (reason, offer, confirmation email) is not described",
   "The DocSend Terms were last updated in July 2021; newer order forms may set different renewal terms"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Contract route: method is email (the Terms send customer non-renewal notice via email, with a mailed copy), not letter",
    "Added pay_less: plan change with prorated credit, and seat removal by the Owner or an admin (both on the cancel page)",
    "Non-profit discount: limited to US 501(c)(3) organizations"
   ]
  }
 },
 "stackcut": {
  "vendor_id": "docsend",
  "name": "Dropbox DocSend",
  "recipes": [
   {
    "id": "replace-docsend",
    "title": "Document sharing with analytics",
    "best_year_one_net": 730
   }
  ]
 },
 "page": "https://stackcut.io/cancel/docsend",
 "json": "https://stackcut.io/exits/docsend.json",
 "evidence": {
  "packet_revision": "6245cbbefb9c3d60833be4a180c05ea96e358c4848a345ea64ab2863cabefb78",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "docsend--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "docsend--sales-contract--r2",
    "channel": "sales_contract",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}