{
 "id": "disney_plus",
 "name": "Disney+",
 "category": "streaming_video",
 "website": "https://www.disneyplus.com",
 "domains": [
  "disneyplus.com"
 ],
 "summary": "Cancel on DisneyPlus.com under Profile, Account, your subscription, Cancel Subscription, by 11:59 p.m. ET the day before the term ends; access lasts until then. Apple, Google, Amazon, Hulu, HBO Max and carrier-billed plans cancel with that biller. Cancelling a bundle leaves a separate original Hulu or ESPN plan billing.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Subscriptions billed directly by Disney+, and Roku-billed ones (Roku processes the charge, but Disney+ manages the subscription)",
   "who": "The account holder, signed in to DisneyPlus.com in a computer or mobile browser",
   "method": "self_serve",
   "start_url": "https://www.disneyplus.com/account/cancel-subscription",
   "steps": [
    {
     "do": "Log in to DisneyPlus.com in a computer or mobile browser",
     "expect": null
    },
    {
     "do": "Select your Profile, then Account",
     "expect": "Subscription"
    },
    {
     "do": "Select your Disney+ subscription under Subscription",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Select Cancel Subscription",
     "expect": null
    }
   ],
   "confirm_by": "Your Account page offers Restart Subscription until the current term ends",
   "effective": "Access continues until the end of the current subscription term; timing depends on monthly, annual or promotional billing",
   "notice": "Cancel before 11:59 p.m. Eastern Time on the day before the subscription term ends to avoid the next charge",
   "refund": "No refunds or credits for partly used terms or billing periods, except as required by law; Disney may make exceptions case by case",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s11",
    "s22"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "Existing subscriptions billed by Apple (Disney+ no longer sells new subscriptions through Apple)",
   "who": "The person whose Apple Account pays for the subscription",
   "method": "platform_settings",
   "start_url": "https://account.apple.com/account/manage/section/subscriptions",
   "steps": [
    {
     "do": "On your iPhone or iPad, open Settings and tap your name",
     "expect": "Subscriptions"
    },
    {
     "do": "Tap Subscriptions, then your Disney+ subscription",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Tap Cancel Subscription",
     "expect": null
    }
   ],
   "confirm_by": "Apple shows an expiration message in red text, or no Cancel button, once the subscription is canceled",
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s9",
    "s12",
    "s13"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "Existing subscriptions billed by Google Play (Disney+ no longer sells new subscriptions through Google)",
   "who": "The person whose Google Account pays for the subscription",
   "method": "platform_settings",
   "start_url": "https://play.google.com/store/account/subscriptions",
   "steps": [
    {
     "do": "Open the Google Play store in a web browser, signed in to the Google Account that pays",
     "expect": null
    },
    {
     "do": "Click your account icon at top right and select Payment & subscriptions",
     "expect": "Subscriptions"
    },
    {
     "do": "Open the Subscriptions tab and select your Disney+ subscription",
     "expect": "Manage"
    },
    {
     "do": "Click Manage, then Cancel subscription; in the pop-up, select a reason and click Continue",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You can keep using the subscription for the time you already paid for",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s10",
    "s14",
    "s21"
   ]
  },
  {
   "channel": "amazon",
   "applies_to": "Subscriptions billed by Amazon",
   "who": "The Amazon account holder who pays for the subscription",
   "method": "platform_settings",
   "start_url": "https://www.amazon.com/yourmembershipsandsubscriptions",
   "steps": [
    {
     "do": "In a web browser, go to Amazon's Memberships and Subscriptions page and sign in",
     "expect": "Your Memberships and Subscriptions"
    },
    {
     "do": "Find your Disney+ subscription and select Manage Subscription",
     "expect": "Advanced Controls"
    },
    {
     "do": "Select Cancel Subscription under Advanced Controls",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s15"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "applies_to": "Disney+ or bundle plans billed by Hulu, by HBO Max (Disney+, Hulu, HBO Max bundle) or by Kroger Boost",
   "who": "The account holder with the partner that bills you",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "Open your account with the partner that bills you: your Hulu account page, your HBO Max account, or your Kroger Boost account page",
     "expect": null
    },
    {
     "do": "Cancel the Disney+ plan or bundle there, or contact that partner's support",
     "expect": null
    }
   ],
   "confirm_by": "The partner's own confirmation",
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s7",
    "s8"
   ]
  },
  {
   "channel": "carrier_or_isp",
   "applies_to": "Disney+ included with or billed by Verizon, Xfinity, Spectrum or Total Wireless",
   "who": "The account holder with the carrier or provider",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "Go to your Verizon, Xfinity, Spectrum or Total Wireless account page, or that provider's help site, and cancel or change the Disney+ offer there",
     "expect": null
    },
    {
     "do": "Verizon and Xfinity customers can instead cancel on DisneyPlus.com under Account",
     "expect": null
    }
   ],
   "confirm_by": "The provider's own confirmation",
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s7",
    "s8",
    "s16"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "pause",
   "what": "Pause a monthly Disney+-billed subscription from Account, then your subscription, then Pause Subscription. Some plans can't pause, and third-party-billed plans must ask their partner",
   "evidence": "documented",
   "source_ids": [
    "s17"
   ]
  },
  {
   "type": "ad_supported_plan",
   "what": "Switch to Disney+ (With Ads) from Account, then Change next to your subscription; a move to a lower-tiered plan takes effect on your next billing date, and you lose any current promotion or price hold",
   "evidence": "documented",
   "source_ids": [
    "s18"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The end of the current subscription term",
  "data_kept": "Cancelling does not delete your Disney+ account; profiles and watchlists stay until you delete the account yourself. No retention period is stated",
  "you_lose": [
   "Streaming and downloads when the term ends",
   "Hulu and ESPN access that came with a cancelled bundle (a separate original Hulu, ESPN or third-party plan keeps billing)"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Check who bills you before choosing a route: Disney+, Apple, Google, Amazon or a partner",
   "Cancel before deleting the Disney+ account, or charges may continue",
   "Cancelling a Disney+, Hulu, ESPN bundle does not cancel an original Hulu, ESPN or third-party plan; cancel that separately",
   "Subscriptions started on Roku are managed and cancelled on DisneyPlus.com"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.disneyplus.com/article/disneyplus-cancel",
   "title": "How to cancel Disney+",
   "publisher": "vendor",
   "quote": "Log in to DisneyPlus.com through a computer or mobile browser Select your Profile Select Account Select your Disney+ subscription under Subscription Select Cancel Subscription",
   "supports": "the direct-billed cancel steps"
  },
  {
   "id": "s2",
   "url": "https://help.disneyplus.com/article/disneyplus-cancel",
   "title": "How to cancel Disney+",
   "publisher": "vendor",
   "quote": "You’ll continue to have access to Disney+ until the end of your current subscription term",
   "supports": "when access ends"
  },
  {
   "id": "s3",
   "url": "https://www.disneyplus.com/legal/subscriber-agreement",
   "title": "Disney+, ESPN and Hulu Subscriber Agreement",
   "publisher": "vendor",
   "quote": "TO CANCEL YOUR DISNEY+ SERVICE SUBSCRIPTION, NAVIGATE TO WWW.DISNEYPLUS.COM/ACCOUNT/CANCEL-SUBSCRIPTION, LOG IN, AND CLICK “CANCEL SUBSCRIPTION”.",
   "supports": "the start URL"
  },
  {
   "id": "s4",
   "url": "https://www.disneyplus.com/legal/subscriber-agreement",
   "title": "Disney+, ESPN and Hulu Subscriber Agreement",
   "publisher": "vendor",
   "quote": "YOU MUST CANCEL YOUR SUBSCRIPTION PRIOR TO 11:59 P.M. EASTERN TIME ON THE DAY BEFORE YOUR SUBSCRIPTION TERM ENDS IN ORDER TO AVOID BEING CHARGED FOR THE NEXT SUBSCRIPTION TERM.",
   "supports": "the notice deadline"
  },
  {
   "id": "s5",
   "url": "https://www.disneyplus.com/legal/subscriber-agreement",
   "title": "Disney+, ESPN and Hulu Subscriber Agreement",
   "publisher": "vendor",
   "quote": "EXCEPT AS REQUIRED BY APPLICABLE LAW, WE DO NOT REFUND OR CREDIT FOR PARTIALLY USED SUBSCRIPTION TERMS AND/OR BILLING PERIODS",
   "supports": "the refund policy"
  },
  {
   "id": "s6",
   "url": "https://help.disneyplus.com/article/disneyplus-cancel",
   "title": "How to cancel Disney+",
   "publisher": "vendor",
   "quote": "If you’ve recently made a cancellation request but changed your mind before the end of your subscription term, you’ll be able to restart your Disney+ subscription",
   "supports": "a cancelled subscription can be restarted from Account until the term ends"
  },
  {
   "id": "s7",
   "url": "https://help.disneyplus.com/article/disneyplus-cancel",
   "title": "How to cancel Disney+",
   "publisher": "vendor",
   "quote": "If you signed up for Disney+ through a third-party billing partner, the steps to cancel your subscription may vary.",
   "supports": "partner-billed subscriptions cancel with the partner"
  },
  {
   "id": "s8",
   "url": "https://help.disneyplus.com/article/disneyplus-third-party-subscription",
   "title": "Disney+ subscriptions through a third party",
   "publisher": "vendor",
   "quote": "Amazon Apple Google Hulu Kroger Max Roku Spectrum Total Wireless Verizon Xfinity",
   "supports": "the list of third-party billing partners"
  },
  {
   "id": "s9",
   "url": "https://help.disneyplus.com/article/disneyplus-third-party-subscription",
   "title": "Disney+ subscriptions through a third party",
   "publisher": "vendor",
   "quote": "New and returning subscribers are no longer able to sign up and pay for Disney+ through Apple.",
   "supports": "Apple billing covers existing subscribers only"
  },
  {
   "id": "s10",
   "url": "https://help.disneyplus.com/article/disneyplus-third-party-subscription",
   "title": "Disney+ subscriptions through a third party",
   "publisher": "vendor",
   "quote": "On the top right, click your Google account icon and select Payment & subscriptions",
   "supports": "the Google Play steps"
  },
  {
   "id": "s11",
   "url": "https://help.disneyplus.com/article/disneyplus-third-party-subscription",
   "title": "Disney+ subscriptions through a third party",
   "publisher": "vendor",
   "quote": "Once you are signed up, manage or cancel your subscription directly through Disney+.",
   "supports": "Roku sign-ups cancel on Disney+"
  },
  {
   "id": "s12",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.",
   "supports": "the Apple steps"
  },
  {
   "id": "s13",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm an Apple cancellation"
  },
  {
   "id": "s14",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.",
   "supports": "when Google Play access ends"
  },
  {
   "id": "s15",
   "url": "https://www.amazon.com/gp/help/customer/display.html?nodeId=GU8AWX4GDKM7QGTE",
   "title": "Manage Amazon Subscriptions",
   "publisher": "platform",
   "quote": "Go to Your Memberships and Subscriptions. Locate the subscription that you want to cancel. Select Manage Subscription. Select Cancel Subscription under Advanced Controls.",
   "supports": "the Amazon steps"
  },
  {
   "id": "s16",
   "url": "https://help.disneyplus.com/article/disneyplus-third-party-subscription",
   "title": "Disney+ subscriptions through a third party",
   "publisher": "vendor",
   "quote": "You also have the option to manage or cancel your subscription directly through Disney+.",
   "supports": "Verizon and Xfinity customers can cancel on Disney+"
  },
  {
   "id": "s17",
   "url": "https://help.disneyplus.com/article/disneyplus-cancel",
   "title": "How to cancel Disney+",
   "publisher": "vendor",
   "quote": "If you have a monthly subscription billed by Disney+*, you can pause it by following these steps through a computer or mobile browser",
   "supports": "the pause option"
  },
  {
   "id": "s18",
   "url": "https://help.disneyplus.com/article/disneyplus-manage-subscription",
   "title": "How do I change my Disney+ plan?",
   "publisher": "vendor",
   "quote": "Changing to a lower-tiered plan: If you're changing to a lower-tiered plan, the change takes effect on your next billing date.",
   "supports": "downgrade timing"
  },
  {
   "id": "s19",
   "url": "https://help.disneyplus.com/article/disneyplus-cancel",
   "title": "How to cancel Disney+",
   "publisher": "vendor",
   "quote": "When you cancel your Disney+, Hulu, ESPN Bundle, your original Hulu, ESPN, or third-party billed subscription will continue at the then-current price and terms",
   "supports": "the bundle gotcha"
  },
  {
   "id": "s20",
   "url": "https://help.disneyplus.com/article/disneyplus-delete-account",
   "title": "Deleting my Disney+ account",
   "publisher": "vendor",
   "quote": "IMPORTANT: You must cancel your subscription before requesting deletion of your Disney+ account or you may continue to be charged.",
   "supports": "cancel before deleting; the account is kept after cancelling"
  },
  {
   "id": "s21",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "For the subscription you want to cancel, click Manage. Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.",
   "supports": "Google Play's final steps on a computer: a reason pop-up, then Continue"
  },
  {
   "id": "s22",
   "url": "https://support.roku.com/article/manage-or-cancel-subscriptions",
   "title": "Roku: manage or cancel subscriptions",
   "publisher": "platform",
   "quote": "Roku processes the charge, but Disney+, Hulu, and Sling TV manage the subscription.",
   "supports": "Roku-billed Disney+ is managed, and cancelled, by Disney+"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "When access ends for Apple-, Amazon-, Hulu-, HBO Max-, Kroger-, Verizon-, Xfinity- and Total Wireless-billed plans is not stated on these pages",
   "No confirmation email for direct cancellations is documented",
   "How long Disney+ keeps account data after cancelling is not stated",
   "No data export is documented",
   "The Disney+, ESPN and Hulu Subscriber Agreement (start link, notice deadline, refund policy) and Amazon's help page on managing subscriptions (the Amazon steps) couldn't be re-read in review, so those facts aren't reconfirmed"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Google Play route: added the reason pop-up and Continue (s21)",
    "Direct route now covers Roku-billed subscriptions, which Disney+ manages (s22)"
   ]
  }
 },
 "delete_account": {
  "url": "https://help.disneyplus.com/article/disneyplus-delete-account",
  "difficulty": "medium",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/disney_plus",
 "json": "https://stackcut.io/exits/disney_plus.json",
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   "market": "JP",
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   "checked_on": "2026-10-05"
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   "market": "DE",
   "title": "Disney Plus kündigen",
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 "evidence": {
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  "docs_checked_on": "2026-09-29",
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   "stale_after_days": 30,
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     "stale_after_days": 30,
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 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}