{
 "id": "directv_stream",
 "name": "DirecTV Stream",
 "category": "streaming_video",
 "website": "https://www.directv.com",
 "domains": [
  "directv.com"
 ],
 "summary": "For DIRECTV over the internet (no satellite dish), sign in at directv.com and select Cancel service, or call 800.531.5000. Service ends with the billing cycle, no prorated refund; a free trial is canceled the same day. Contract customers may owe a fee and some must return equipment. Pausing is free.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "DIRECTV service delivered over the internet (no satellite dish), billed by DIRECTV",
   "who": "The account holder, signed in to their DIRECTV account (or by phone with DIRECTV)",
   "method": "self_serve",
   "start_url": "https://www.directv.com/customer/cancel-help/",
   "steps": [
    {
     "do": "Sign in to your DIRECTV account",
     "expect": "Cancel service"
    },
    {
     "do": "Select Cancel service and follow the prompts",
     "expect": null
    },
    {
     "do": "Or call 800.531.5000 for a personalized cancellation",
     "expect": null
    },
    {
     "do": "If you need to return equipment, use the instructions and return materials DIRECTV gives you, to avoid a non-return fee",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "If you paid in advance, service continues to the end of the bill cycle; a free trial is canceled the same day with no charge",
   "notice": null,
   "refund": "No prorated credit or refund for partial periods unless prohibited by law",
   "fees": "Contract customers may pay a fee for the months left on the contract; leased equipment not returned incurs a non-return fee",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s15",
    "s20"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "pause",
   "what": "Pause for 1, 2 or 3 months at no charge: sign in and select Pause service, or chat with DIRECTV. The pause starts on the first day of your next billing cycle",
   "evidence": "documented",
   "source_ids": [
    "s9",
    "s10",
    "s11",
    "s12",
    "s13"
   ]
  },
  {
   "type": "retention_offer",
   "what": "If cost is the reason, DIRECTV asks you to chat or call 800.531.5000 so it can review your package for a better value",
   "evidence": "documented",
   "source_ids": [
    "s14"
   ]
  },
  {
   "type": "free_plan",
   "what": "After cancelling, owners of DIRECTV equipment can still watch MyFree DIRECTV, a free streaming service with no subscription",
   "evidence": "documented",
   "source_ids": [
    "s16"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The end of the bill cycle you paid for",
  "data_kept": "Billing info stays viewable for up to a year after cancelling; basic profile information is kept to make restarting easier",
  "you_lose": [
   "Your TV package, add-ons and streaming services",
   "Access to your recordings",
   "Your current package price, which may go up if you restart"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "DIRECTV routes cost, content and technical cancellation reasons to chat or phone first, where it reviews your package",
  "tips": [
   "The online Cancel service option is for DIRECTV over the internet; for satellite service, DIRECTV points you to 800.531.5000",
   "If equipment has to go back, DIRECTV gives you instructions and prepaid return materials"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.directv.com/customer/cancel-help/",
   "title": "Cancel your DIRECTV service",
   "publisher": "vendor",
   "quote": "If you get your DIRECTV service over the internet (no satellite dish) sign in and select \"Cancel service\".",
   "supports": "the online cancel route for internet service"
  },
  {
   "id": "s2",
   "url": "https://www.directv.com/customer/cancel-help/",
   "title": "Cancel your DIRECTV service",
   "publisher": "vendor",
   "quote": "We're happy to help you with a quick, personalized cancellation. Call 800.531.5000.",
   "supports": "the phone option"
  },
  {
   "id": "s3",
   "url": "https://www.directv.com/customer/cancel-help/",
   "title": "Cancel your DIRECTV service",
   "publisher": "vendor",
   "quote": "If you pay for service in advance, you can watch DIRECTV until the end of your billing cycle.",
   "supports": "when access ends"
  },
  {
   "id": "s4",
   "url": "https://www.directv.com/customer/cancel-help/",
   "title": "Cancel your DIRECTV service",
   "publisher": "vendor",
   "quote": "You will not receive a prorated credit or refund for any partial periods unless prohibited by law.",
   "supports": "the refund policy"
  },
  {
   "id": "s5",
   "url": "https://www.directv.com/customer/cancel-help/",
   "title": "Cancel your DIRECTV service",
   "publisher": "vendor",
   "quote": "If you're in a free trial, your service will be canceled today and you won't be charged.",
   "supports": "free trials end the same day"
  },
  {
   "id": "s6",
   "url": "https://www.directv.com/customer/cancel-help/",
   "title": "Cancel your DIRECTV service",
   "publisher": "vendor",
   "quote": "If you have a contract, you may need to pay a fee for the number of months left on your contract.",
   "supports": "the early cancellation fee"
  },
  {
   "id": "s7",
   "url": "https://www.directv.com/customer/cancel-help/",
   "title": "Cancel your DIRECTV service",
   "publisher": "vendor",
   "quote": "If you have DIRECTV equipment, you may have to return it to avoid a non-return fee.",
   "supports": "the equipment non-return fee"
  },
  {
   "id": "s8",
   "url": "https://www.directv.com/support/article/000092807",
   "title": "What happens after I cancel my DIRECTV service?",
   "publisher": "vendor",
   "quote": "If you paid in advance, your cancellation takes effect at the end of your bill cycle, and you can continue to stream until then.",
   "supports": "when internet-service access ends"
  },
  {
   "id": "s9",
   "url": "https://www.directv.com/customer/cancel-help/",
   "title": "Cancel your DIRECTV service",
   "publisher": "vendor",
   "quote": "If you get your DIRECTV service over the internet (no satellite dish) sign in and select \"Pause service\" or chat now to learn more.",
   "supports": "how to pause"
  },
  {
   "id": "s10",
   "url": "https://www.directv.com/customer/cancel-help/",
   "title": "Cancel your DIRECTV service",
   "publisher": "vendor",
   "quote": "There's no charge to pause or suspend.",
   "supports": "pausing is free"
  },
  {
   "id": "s11",
   "url": "https://www.directv.com/support/article/000096283",
   "title": "Pause or suspend your DIRECTV account",
   "publisher": "vendor",
   "quote": "Most DIRECTV via internet customers whose accounts are in good standing can easily pause their accounts for 1, 2, or 3 months.",
   "supports": "pause lengths"
  },
  {
   "id": "s12",
   "url": "https://www.directv.com/support/article/000096283",
   "title": "Pause or suspend your DIRECTV account",
   "publisher": "vendor",
   "quote": "If you’re eligible to pause online, you’ll see a “Pause my service” link on the “My TV Package” page.",
   "supports": "where the pause link is"
  },
  {
   "id": "s13",
   "url": "https://www.directv.com/support/article/000096283",
   "title": "Pause or suspend your DIRECTV account",
   "publisher": "vendor",
   "quote": "Your pause will begin on the first day of your next billing cycle.",
   "supports": "when a pause starts"
  },
  {
   "id": "s14",
   "url": "https://www.directv.com/customer/cancel-help/",
   "title": "Cancel your DIRECTV service",
   "publisher": "vendor",
   "quote": "We'll review your current entertainment package and make sure you're getting the best value.",
   "supports": "the retention review for cost-related cancellations"
  },
  {
   "id": "s15",
   "url": "https://www.directv.com/support/article/000092807",
   "title": "What happens after I cancel my DIRECTV service?",
   "publisher": "vendor",
   "quote": "You can access your billing info for up to a year after canceling.",
   "supports": "what data is kept"
  },
  {
   "id": "s16",
   "url": "https://www.directv.com/support/article/000092807",
   "title": "What happens after I cancel my DIRECTV service?",
   "publisher": "vendor",
   "quote": "If you own DIRECTV equipment, you'll have access to enjoy MyFree DIRECTV which is a free streaming experience",
   "supports": "the free tier after cancelling"
  },
  {
   "id": "s17",
   "url": "https://www.directv.com/support/article/000092807",
   "title": "What happens after I cancel my DIRECTV service?",
   "publisher": "vendor",
   "quote": "You're no longer able to access your recordings.",
   "supports": "recordings are lost"
  },
  {
   "id": "s18",
   "url": "https://www.directv.com/customer/cancel-help/",
   "title": "Cancel your DIRECTV service",
   "publisher": "vendor",
   "quote": "Your TV Package, add-ons, and streaming services will be canceled.",
   "supports": "what is cancelled"
  },
  {
   "id": "s19",
   "url": "https://www.directv.com/customer/cancel-help/",
   "title": "Cancel your DIRECTV service",
   "publisher": "vendor",
   "quote": "We keep some of your basic profile information on file to make restarting your service as easy as possible.",
   "supports": "profile information is kept"
  },
  {
   "id": "s20",
   "url": "https://www.directv.com/customer/cancel-help/",
   "title": "Cancel your DIRECTV service",
   "publisher": "vendor",
   "quote": "If you need to return equipment, we'll give you simple instructions and send you everything you need to make your return.",
   "supports": "DIRECTV provides return instructions and materials"
  },
  {
   "id": "s21",
   "url": "https://www.directv.com/customer/cancel-help/",
   "title": "Cancel your DIRECTV service",
   "publisher": "vendor",
   "quote": "Your package price may increase if you restart.",
   "supports": "the package price may go up on restart"
  },
  {
   "id": "s22",
   "url": "https://www.directv.com/customer/cancel-help/",
   "title": "Cancel your DIRECTV service",
   "publisher": "vendor",
   "quote": "Your recordings will be erased.",
   "supports": "recordings are lost"
  },
  {
   "id": "s23",
   "url": "https://www.directv.com/customer/cancel-help/",
   "title": "How to Cancel DIRECTV, Pause Service, or Get a Better Deal",
   "publisher": "vendor",
   "quote": "We’ll review your current entertainment package and make sure you’re getting the best value.",
   "supports": "cancellation assistance includes review of current package value"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "DIRECTV's pages no longer use the DIRECTV STREAM name; they describe DIRECTV via internet (no satellite dish), which this packet covers",
   "The exact on-screen steps after Cancel service and any confirmation email are not documented",
   "No billing through Apple, Google, Amazon or Roku is documented",
   "No data export is documented",
   "In review, DIRECTV's support articles on pausing service and on what happens after you cancel couldn't be read, so the pause lengths and start date, billing info being kept for a year, MyFree DIRECTV and the article's other after-cancel details aren't reconfirmed",
   "The pause phone number 844.597.2194 is not in any quoted source and was removed"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-06",
   "result": "fixed",
   "notes": [
    "Equipment step: the page promises return instructions and materials, not an email; step and tip reworded (s20)",
    "Pause: removed the unquoted 844.597.2194 number; now 'sign in and select Pause service, or chat' as the cancel page says",
    "Summary: equipment return is for some customers only; added the free-trial-ends-same-day gotcha",
    "Added sources for the restart price rise and erased recordings (s21, s22)",
    "All route facts re-confirmed on the cancel page; support-article details listed in unverified",
    "Independent review on 2026-10-06 covers directv-stream.value-review: read the cited official source, corrected quote or action wording where needed, retained unknown eligibility and offer terms, and require approval before any final change. Earlier packet facts retain their original checked_on date."
   ]
  }
 },
 "negotiation": [
  {
   "id": "directv-stream.value-review",
   "route_id": "directv-stream--direct-web--r1",
   "kind": "support_retention",
   "channel": "direct_web",
   "method": "phone",
   "applies_to": "DIRECTV via internet (no satellite dish) customers using the published cancellation support route",
   "market": "United States",
   "start_url": "https://www.directv.com/customer/cancel-help/",
   "contact_phone": "800-531-5000",
   "contact_email": null,
   "evidence": "documented",
   "checked_on": "2026-10-06",
   "seen_on": null,
   "source_ids": [
    "s2",
    "s23"
   ],
   "terms": {
    "price": null,
    "currency": null,
    "billing_period": null,
    "discount_duration_months": null,
    "renewal_price": null,
    "new_commitment": null,
    "fees": null,
    "starts": null
   },
   "how": [
    "Call DIRECTV at 800-531-5000 and ask about lower-cost package options while keeping the current service unchanged. Review any proposed price, duration, renewal amount, and commitment; obtain approval before accepting a change."
   ],
   "unknowns": [
    "The source does not promise a discount, a particular alternative package, or eligibility.",
    "Any offered price, duration, renewal amount, and new commitment must be reviewed before accepting."
   ]
  }
 ],
 "page": "https://stackcut.io/cancel/directv_stream",
 "json": "https://stackcut.io/exits/directv_stream.json",
 "evidence": {
  "packet_revision": "31aeb8e9915ab478d903d9462087a37bb81439b026be226ce92e99a30d317f81",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "directv-stream--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}