{
 "id": "digisigner",
 "name": "DigiSigner",
 "category": "productivity",
 "website": "https://www.digisigner.com",
 "domains": [
  "digisigner.com",
  "support.digisigner.com"
 ],
 "summary": "Stop auto-renewal in 2Checkout's MyAccount (sign in with your billing email or last order number), or email contact@digisigner.com and DigiSigner will do it. Cancel before the monthly or annual renewal. No refunds on cancellation. Your data stays accessible for 15 days after termination, so bulk-download documents first.",
 "routes": [
  {
   "channel": "reseller_or_partner",
   "label": "Billed through 2Checkout",
   "applies_to": "Pro and Team subscriptions. DigiSigner's help says 2Checkout processes its payments and manages its subscriptions",
   "who": "Anyone with the billing email address used at purchase, or the last order number",
   "method": "self_serve",
   "start_url": "https://secure.2checkout.com/myaccount/",
   "steps": [
    {
     "do": "Go to 2Checkout's MyAccount",
     "expect": null
    },
    {
     "do": "Enter the email address used in your billing information at purchase, or your last order number",
     "expect": null
    },
    {
     "do": "Click Send access link",
     "expect": "You will immediately receive an email with a link that will log you straight into the 2Checkout Customer Area."
    },
    {
     "do": "Open the email and use its link to log in to the 2Checkout Customer Area",
     "expect": null
    },
    {
     "do": "Click My Products, then Stop automatic subscription renewal",
     "expect": null
    },
    {
     "do": "Select a reason from the dropdown and click Stop auto-renewal",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Your DigiSigner account stays active until your subscription expires at the end of the billing cycle",
   "notice": "Stop auto-renewal before the next renewal. The terms say you must cancel before it renews each month or year",
   "refund": "Refunds are not issued on monthly or annual fees due to cancellation, and no credits are given for partly used periods",
   "fees": null,
   "source_ids": [
    "h1",
    "h2",
    "h3",
    "h4",
    "h5",
    "h6",
    "h7",
    "h8",
    "h9",
    "p2",
    "p3",
    "t3",
    "t4",
    "t5",
    "t6"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Email DigiSigner",
   "applies_to": "Any paid plan. The pricing page says you can change your plan or cancel by emailing DigiSigner, and the terms say a Pro Account (an upgraded account) can be cancelled by talking to a representative",
   "who": "The account holder",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Email contact@digisigner.com and ask DigiSigner to cancel your subscription (the contact page also lists the phone number (714) 844-5233)",
     "expect": null
    },
    {
     "do": "Do this before the subscription renews: the terms say you must cancel before it renews each month or year",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The terms say cancelling a Pro Account takes effect immediately",
   "notice": "Cancel before it renews. The terms say you must cancel your Pro Account before it renews each month or year",
   "refund": "Refunds are not issued on monthly or annual fees due to cancellation, and no credits are given for partly used periods",
   "fees": null,
   "source_ids": [
    "p5",
    "p7",
    "t1",
    "t2",
    "t3",
    "t5",
    "t6",
    "t10",
    "c1",
    "c2"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "annual_billing",
   "what": "Pro and Team are priced per month when paid annually; the pricing page has a monthly/annual switch",
   "evidence": "documented",
   "source_ids": [
    "p1"
   ]
  },
  {
   "type": "downgrade",
   "what": "Move from Team (up to 5 senders) to Pro (1 sender): the pricing page says you can always change your plan, in 2Checkout or by email",
   "evidence": "documented",
   "source_ids": [
    "p5",
    "p7",
    "p8",
    "p9"
   ]
  },
  {
   "type": "free_plan",
   "what": "The terms say DigiSigner offers a free account option and can change or end free accounts at any time. The pricing page doesn't list a free plan or its limits",
   "evidence": "documented",
   "source_ids": [
    "t11",
    "t9"
   ]
  }
 ],
 "export": [
  {
   "data": "Your documents (filter to signed documents if you like)",
   "how": "Sign in, set the list to show 100 documents per page, tick the select-all box at the top, and click Download. Repeat on each page",
   "format": null,
   "limits": "100 documents per download, one page at a time",
   "source_ids": [
    "e1",
    "e2"
   ]
  },
  {
   "data": "Invoices",
   "how": "Sign in to 2Checkout's MyAccount with your billing email or last order number; invoices are in Order details on the myAccount tab",
   "format": null,
   "limits": null,
   "source_ids": [
    "e3"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "For a 2Checkout subscription, the end of the billing cycle. For a Pro Account cancelled with a representative, the terms say cancellation takes effect immediately",
  "data_kept": "DigiSigner allows access to your data for 15 days after termination. The terms also let it delete some or all of your data at its discretion",
  "you_lose": [
   "Access to your data after the 15-day window",
   "Any data DigiSigner decides to delete at its discretion"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "If 2Checkout bills you, stop auto-renewal in its MyAccount; the help article says your DigiSigner account stays active until the end of the billing cycle",
   "You can also email contact@digisigner.com to cancel or change plans; the terms say a Pro Account cancelled with a representative ends immediately",
   "Bulk-download your documents before cancelling: the terms make you responsible for protecting your data, and access lasts 15 days after termination",
   "The pricing page lists a 14-day free trial for Pro and Team",
   "No refunds on cancellation, and no credits for partly used periods"
  ]
 },
 "sources": [
  {
   "id": "p1",
   "url": "https://www.digisigner.com/pricing/",
   "title": "DigiSigner Pricing",
   "publisher": "vendor",
   "quote": "per month when paid annually",
   "supports": "Pro and Team are priced per month on annual billing"
  },
  {
   "id": "p2",
   "url": "https://www.digisigner.com/pricing/",
   "title": "DigiSigner Pricing",
   "publisher": "vendor",
   "quote": "Yes, we will automatically renew it unless you request otherwise.",
   "supports": "plans renew automatically"
  },
  {
   "id": "p3",
   "url": "https://www.digisigner.com/pricing/",
   "title": "DigiSigner Pricing",
   "publisher": "vendor",
   "quote": "All you have to do is log in via our partner 2Checkout, and you will be all set in only a few seconds.",
   "supports": "2Checkout is the partner for managing the subscription"
  },
  {
   "id": "p5",
   "url": "https://www.digisigner.com/pricing/",
   "title": "DigiSigner Pricing",
   "publisher": "vendor",
   "quote": "You can always change your plan or cancel your account",
   "supports": "plan changes and cancelling are possible"
  },
  {
   "id": "p6",
   "url": "https://www.digisigner.com/pricing/",
   "title": "DigiSigner Pricing",
   "publisher": "vendor",
   "quote": "14-day free trial",
   "supports": "the free trial"
  },
  {
   "id": "t1",
   "url": "https://www.digisigner.com/terms-privacy/",
   "title": "DigiSigner Terms and Privacy",
   "publisher": "vendor",
   "quote": "You may cancel your Pro Account at any time, and cancellation will be effective immediately.",
   "supports": "cancellation is effective immediately"
  },
  {
   "id": "t2",
   "url": "https://www.digisigner.com/terms-privacy/",
   "title": "DigiSigner Terms and Privacy",
   "publisher": "vendor",
   "quote": "If you wish to cancel your Pro Account you may do so by talking to a representative.",
   "supports": "cancelling by talking to a representative"
  },
  {
   "id": "t3",
   "url": "https://www.digisigner.com/terms-privacy/",
   "title": "DigiSigner Terms and Privacy",
   "publisher": "vendor",
   "quote": "Refunds will not be issued on monthly or annual fees due to cancellation.",
   "supports": "no refunds on cancellation"
  },
  {
   "id": "t4",
   "url": "https://www.digisigner.com/terms-privacy/",
   "title": "DigiSigner Terms and Privacy",
   "publisher": "vendor",
   "quote": "All fees and charges are non-cancelable and non-refundable",
   "supports": "fees are non-cancelable and non-refundable"
  },
  {
   "id": "t5",
   "url": "https://www.digisigner.com/terms-privacy/",
   "title": "DigiSigner Terms and Privacy",
   "publisher": "vendor",
   "quote": "no credits will be given for partially used periods",
   "supports": "no credits for partly used periods"
  },
  {
   "id": "t6",
   "url": "https://www.digisigner.com/terms-privacy/",
   "title": "DigiSigner Terms and Privacy",
   "publisher": "vendor",
   "quote": "You must cancel your Pro Account before it renews each month or year",
   "supports": "the cancel-before-renewal rule"
  },
  {
   "id": "t7",
   "url": "https://www.digisigner.com/terms-privacy/",
   "title": "DigiSigner Terms and Privacy",
   "publisher": "vendor",
   "quote": "DigiSigner will allow access to your data for a period of 15 days after termination",
   "supports": "data access after termination"
  },
  {
   "id": "t8",
   "url": "https://www.digisigner.com/terms-privacy/",
   "title": "DigiSigner Terms and Privacy",
   "publisher": "vendor",
   "quote": "reserves the right to use our discretion to delete some or all of your data",
   "supports": "deletion at DigiSigner's discretion"
  },
  {
   "id": "t9",
   "url": "https://www.digisigner.com/terms-privacy/",
   "title": "DigiSigner Terms and Privacy",
   "publisher": "vendor",
   "quote": "DigiSigner reserves the right to change the free account structure or terminate free accounts at any time.",
   "supports": "free accounts can change or end"
  },
  {
   "id": "t10",
   "url": "https://www.digisigner.com/terms-privacy/",
   "title": "DigiSigner Terms and Privacy",
   "publisher": "vendor",
   "quote": "DigiSigner will automatically bill you by credit card or otherwise if agreed upon",
   "supports": "billing by card"
  },
  {
   "id": "c1",
   "url": "https://www.digisigner.com/contact/",
   "title": "DigiSigner Contact",
   "publisher": "vendor",
   "quote": "(714) 844-5233",
   "supports": "the phone number listed for DigiSigner"
  },
  {
   "id": "h1",
   "url": "https://support.digisigner.com/hc/en-us/articles/360017066459-How-do-I-cancel-my-subscription",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "Go to 2Checkout's MyAccount.",
   "supports": "the first step"
  },
  {
   "id": "h2",
   "url": "https://support.digisigner.com/hc/en-us/articles/360017066459-How-do-I-cancel-my-subscription",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "Enter the email address you entered as part of your billing information when you purchased your subscription",
   "supports": "who can start the cancel flow"
  },
  {
   "id": "h3",
   "url": "https://support.digisigner.com/hc/en-us/articles/360017066459-How-do-I-cancel-my-subscription",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "Click on the Send access link button.",
   "supports": "the access link step"
  },
  {
   "id": "h4",
   "url": "https://support.digisigner.com/hc/en-us/articles/360017066459-How-do-I-cancel-my-subscription",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "You will immediately receive an email with a link that will log you straight into the 2Checkout Customer Area.",
   "supports": "the email login link"
  },
  {
   "id": "h5",
   "url": "https://support.digisigner.com/hc/en-us/articles/360017066459-How-do-I-cancel-my-subscription",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "Click on My Products and then on Stop automatic subscription renewal.",
   "supports": "the stop-renewal menu"
  },
  {
   "id": "h6",
   "url": "https://support.digisigner.com/hc/en-us/articles/360017066459-How-do-I-cancel-my-subscription",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "Select a reason from the dropdown and click on Stop auto-renewal.",
   "supports": "the final step"
  },
  {
   "id": "h7",
   "url": "https://support.digisigner.com/hc/en-us/articles/360017066459-How-do-I-cancel-my-subscription",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "You can stop auto-renewal for your subscription in the MyAccount area of our partner 2Checkout",
   "supports": "where to stop auto-renewal"
  },
  {
   "id": "h8",
   "url": "https://support.digisigner.com/hc/en-us/articles/360017066459-How-do-I-cancel-my-subscription",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "which supports us by processing your payments and management of your subscriptions",
   "supports": "2Checkout processes the payments and manages the subscription"
  },
  {
   "id": "h9",
   "url": "https://support.digisigner.com/hc/en-us/articles/360017066459-How-do-I-cancel-my-subscription",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "Your DigiSigner account will stay active until your subscription expires at the end of the billing cycle.",
   "supports": "access until the end of the billing cycle"
  },
  {
   "id": "p7",
   "url": "https://www.digisigner.com/pricing/",
   "title": "DigiSigner Pricing",
   "publisher": "vendor",
   "quote": "Or drop us a quick email and we will do that for you.",
   "supports": "DigiSigner changes or cancels your plan by email"
  },
  {
   "id": "p8",
   "url": "https://www.digisigner.com/pricing/",
   "title": "DigiSigner Pricing",
   "publisher": "vendor",
   "quote": "up to 5 Senders",
   "supports": "Team plan senders"
  },
  {
   "id": "p9",
   "url": "https://www.digisigner.com/pricing/",
   "title": "DigiSigner Pricing",
   "publisher": "vendor",
   "quote": "1 Sender",
   "supports": "Pro plan senders"
  },
  {
   "id": "c2",
   "url": "https://www.digisigner.com/contact/",
   "title": "DigiSigner Contact",
   "publisher": "vendor",
   "quote": "contact@digisigner.com",
   "supports": "the support email address"
  },
  {
   "id": "t11",
   "url": "https://www.digisigner.com/terms-privacy/",
   "title": "DigiSigner Terms and Privacy",
   "publisher": "vendor",
   "quote": "DigiSigner offers a free account option.",
   "supports": "a free account exists"
  },
  {
   "id": "t12",
   "url": "https://www.digisigner.com/terms-privacy/",
   "title": "DigiSigner Terms and Privacy",
   "publisher": "vendor",
   "quote": "You are responsible for maintaining and protecting your data in DigiSigner",
   "supports": "you must protect your own data"
  },
  {
   "id": "e1",
   "url": "https://support.digisigner.com/hc/en-us/articles/28948450726684-How-to-bulk-download-your-documents",
   "title": "How to bulk download your documents?",
   "publisher": "vendor",
   "quote": "Select the option at the bottom of the page to display 100 documents per page.",
   "supports": "100 documents per page"
  },
  {
   "id": "e2",
   "url": "https://support.digisigner.com/hc/en-us/articles/28948450726684-How-to-bulk-download-your-documents",
   "title": "How to bulk download your documents?",
   "publisher": "vendor",
   "quote": "Use the \"Download\" option at the top of the page to download the selected 100 documents.",
   "supports": "the Download step"
  },
  {
   "id": "e3",
   "url": "https://support.digisigner.com/hc/en-us/articles/360017102979-Where-can-I-download-my-invoices",
   "title": "Where can I download my invoices?",
   "publisher": "vendor",
   "quote": "You will find your invoices in the section Order details of the tab myAccount",
   "supports": "where invoices are"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "DigiSigner's public pages don't show the monthly (non-annual) prices for Pro and Team",
   "The two cancel paths give different end dates: the terms say a Pro Account cancelled with a representative ends immediately, while the help article says a 2Checkout subscription stays active until the billing cycle ends",
   "No confirmation email or status is documented for either cancel route",
   "The format of bulk-downloaded documents isn't stated in DigiSigner's help"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Added the email route: the pricing page says to email contact@digisigner.com and DigiSigner will change or cancel your plan; it replaces the phone-only representative route",
    "Set the 2Checkout route to start at 2Checkout's MyAccount, which DigiSigner's help links",
    "Corrected the free plan: the 'free to sign' line is about the people you send documents to; the terms do say a free account option exists",
    "Added a downgrade from Team to Pro, and exports for documents (bulk download) and invoices from DigiSigner's help",
    "Rewrote the not-confirmed notes for readers and dropped ones the review resolved (Team plans, document export)",
    "The help-center quotes were confirmed by reading DigiSigner's help articles directly"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/digisigner",
 "json": "https://stackcut.io/exits/digisigner.json",
 "evidence": {
  "packet_revision": "971378ff59eec37da05f51acb8256a714431c8c4c4249e52e56e3e2c8b2001d4",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "digisigner--reseller-or-partner--r1",
    "channel": "reseller_or_partner",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "digisigner--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}