{
 "id": "descript",
 "name": "Descript",
 "category": "design_creative",
 "website": "https://www.descript.com",
 "domains": [
  "descript.com"
 ],
 "summary": "In App Settings, open the Plan tab, click Change plan, choose Downgrade to Free, give a reason and click Cancel subscription. The plan runs to the cycle's end, then the Drive moves to Free. Each Drive is billed separately: cancel every Drive you own. Plan refunds only within 48 hours.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Web or desktop app",
   "applies_to": "Descript paid plans (including the EDU/NFP plan), billed per Drive by card",
   "who": "The Drive owner (Drive admins can also configure a Drive's plan details)",
   "method": "self_serve",
   "start_url": "https://web.descript.com",
   "steps": [
    {
     "do": "Sign in at web.descript.com or open the desktop app, then open App Settings (Command/Control + comma)",
     "expect": "the Plan tab"
    },
    {
     "do": "If you own several Drives, choose the right one with the Drive picker in the sidebar",
     "expect": null
    },
    {
     "do": "Go to the Plan tab and click Change plan",
     "expect": "the plan picker"
    },
    {
     "do": "To cancel, choose Downgrade to Free (or pick a cheaper paid plan to downgrade instead)",
     "expect": "a required reason for canceling"
    },
    {
     "do": "Select a reason, click Cancel subscription, and follow the prompts",
     "expect": "the cancellation confirmation message"
    }
   ],
   "confirm_by": "A cancellation confirmation message; until the cycle ends, the Plan tab shows a pending change you can undo",
   "effective": "The current plan stays active until the end of the billing cycle, then the Drive switches to the Free plan",
   "notice": "Make changes before your next renewal date to avoid another charge",
   "refund": "Plan refunds within 48 hours of the invoice date, Editor seats within 7 days, top-ups never; request one through a support request from the account's email address. No prorated refunds for unused time",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12",
    "s13",
    "s14",
    "s15",
    "s16",
    "s17",
    "s18",
    "s19"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Through Descript support",
   "applies_to": "Drive owners who want support to process the cancellation or a refund",
   "who": "The Drive owner, writing from the Drive owner's email address",
   "method": "form",
   "start_url": "https://descript.zendesk.com/hc/en-us/requests/new",
   "steps": [
    {
     "do": "Submit a request to Descript Support from the Drive owner's email address, asking to cancel (and for a refund if you are inside the refund window)",
     "expect": null
    },
    {
     "do": "If the Drive owner has left your company, work with your IT team to regain access to or reinstate that email first: support only processes cancellations from the Drive owner's address",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": "Make changes before your next renewal date to avoid another charge",
   "refund": "Plan refunds within 48 hours of the invoice date, Editor seats within 7 days, top-ups never",
   "fees": null,
   "source_ids": [
    "s20",
    "s21",
    "s22",
    "s11",
    "s13",
    "s14",
    "s15",
    "s16",
    "s18"
   ]
  },
  {
   "channel": "sales_contract",
   "applies_to": "Descript Enterprise plans",
   "who": "The Enterprise customer's admin, with the assigned Customer Success Manager",
   "method": "contact_sales",
   "start_url": "https://www.descript.com/contact",
   "steps": [
    {
     "do": "Contact your assigned Customer Success Manager (Enterprise plans include direct access for account needs) or Descript's sales team to change or end the plan",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s23",
    "s24"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Pick a cheaper paid plan in the plan picker (Plan tab, Change plan); a downgrade takes effect at the end of the current billing cycle. Legacy plans can't be restored once you leave them",
   "evidence": "documented",
   "source_ids": [
    "s4",
    "s16",
    "s25"
   ]
  },
  {
   "type": "free_plan",
   "what": "Cancelling is the same as moving to the Free plan: existing projects stay accessible. Free lists 60 media minutes a month and 720p video export",
   "evidence": "documented",
   "source_ids": [
    "s3",
    "s26",
    "s27",
    "s28"
   ]
  },
  {
   "type": "seat_reduction",
   "what": "Lower Editor seats or transcription hours: open App Settings, select Edit current plan, change the number and click Save changes (set seats to one to keep only the Drive owner editing). Not possible while a payment is past due",
   "evidence": "documented",
   "source_ids": [
    "s29",
    "s30"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Annual billing saves up to 35% over monthly; switching from monthly to annual takes effect immediately, with a prorated credit",
   "evidence": "documented",
   "source_ids": [
    "s31",
    "s32"
   ]
  },
  {
   "type": "student_or_nonprofit",
   "what": "Students, educators and 501(c)(3) (or equivalent) nonprofits can apply for the EDU/NFP plan: Hobbyist features at a reduced rate",
   "evidence": "documented",
   "source_ids": [
    "s33",
    "s34"
   ]
  }
 ],
 "export": [
  {
   "data": "Finished compositions (video, audio, GIF, text or subtitle files)",
   "how": "In the editor, click Export in the top-right corner and set the Destination to Local export to save the file to your computer",
   "format": "Video, audio, GIF, text or subtitle files",
   "limits": "The Free plan lists 720p video export, so export full-resolution video before the paid plan ends",
   "source_ids": [
    "s35",
    "s36",
    "s37",
    "s28"
   ]
  },
  {
   "data": "A project backup file (one project at a time)",
   "how": "Open the project, click the ☰ menu in the top-left corner, choose Help & feedback > Debug > Export project backup, pick a destination and click Save",
   "format": ".debackup",
   "limits": null,
   "source_ids": [
    "s38",
    "s39"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current billing cycle; then the Drive moves to the Free plan",
  "data_kept": "Projects stay accessible on the Free plan. Unused top-up balance is kept but can't be used on Free, and its 12-month expiry still runs. Deleting the account permanently removes projects, Drives, transcripts and invoices, and Descript deletes data you delete from its servers",
  "you_lose": [
   "Features of your paid plan that the Free plan doesn't include",
   "Use of any remaining top-up balance while on Free",
   "If you delete the account: all projects, compositions and media, every Drive you own, transcripts, invoices and receipts, and any unused plan time"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "Selecting a reason for canceling is required before the Cancel subscription button",
  "tips": [
   "Each Drive has its own separately billed plan: cancel every Drive you own, or charges continue",
   "Cancelling keeps your account and projects; deleting the account is separate, permanent and forfeits unused time without a refund",
   "Ask for any refund first: plans only within 48 hours of the invoice date, Editor seats within 7 days",
   "Leaving a legacy plan is permanent: you can't return to it",
   "A past-due account can't change its plan until the payment issue is resolved",
   "A pending cancellation can be undone from the Plan tab before the cycle ends",
   "Download transcripts and invoices before deleting the account"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.descript.com/billing-payments-plans/cancel",
   "title": "Downgrade or cancel a subscription",
   "publisher": "vendor",
   "quote": "Log in at web.descript.com or open the desktop app.",
   "supports": "where the flow starts"
  },
  {
   "id": "s2",
   "url": "https://help.descript.com/billing-payments-plans/cancel",
   "title": "Downgrade or cancel a subscription",
   "publisher": "vendor",
   "quote": "Open App Settings with Command/Control + , (comma)",
   "supports": "opening App Settings"
  },
  {
   "id": "s3",
   "url": "https://help.descript.com/billing-payments-plans/cancel",
   "title": "Downgrade or cancel a subscription",
   "publisher": "vendor",
   "quote": "Canceling your subscription is the same as downgrading to the Free plan.",
   "supports": "cancelling means moving to Free"
  },
  {
   "id": "s4",
   "url": "https://help.descript.com/billing-payments-plans/cancel",
   "title": "Downgrade or cancel a subscription",
   "publisher": "vendor",
   "quote": "Go to the Plan tab and click Change plan.",
   "supports": "the Plan tab step"
  },
  {
   "id": "s5",
   "url": "https://help.descript.com/billing-payments-plans/cancel",
   "title": "Downgrade or cancel a subscription",
   "publisher": "vendor",
   "quote": "If you own multiple Drives, use the Drive picker in the sidebar to select the correct Drive.",
   "supports": "choosing the Drive"
  },
  {
   "id": "s6",
   "url": "https://help.descript.com/billing-payments-plans/cancel",
   "title": "Downgrade or cancel a subscription",
   "publisher": "vendor",
   "quote": "Select the plan you want to switch to. To cancel, choose Downgrade to Free.",
   "supports": "the Downgrade to Free choice"
  },
  {
   "id": "s7",
   "url": "https://help.descript.com/billing-payments-plans/cancel",
   "title": "Downgrade or cancel a subscription",
   "publisher": "vendor",
   "quote": "Select a reason for canceling (required), then click Cancel subscription.",
   "supports": "the required reason and the Cancel subscription button"
  },
  {
   "id": "s8",
   "url": "https://help.descript.com/billing-payments-plans/cancel",
   "title": "Downgrade or cancel a subscription",
   "publisher": "vendor",
   "quote": "Follow the prompts until you see the cancellation confirmation message.",
   "supports": "how to confirm"
  },
  {
   "id": "s9",
   "url": "https://help.descript.com/billing-payments-plans/cancel",
   "title": "Downgrade or cancel a subscription",
   "publisher": "vendor",
   "quote": "You'll stay on your current plan until the end of your billing cycle. After that, your Drive will switch to the Free plan.",
   "supports": "when the cancellation takes effect"
  },
  {
   "id": "s10",
   "url": "https://help.descript.com/billing-payments-plans/cancel",
   "title": "Downgrade or cancel a subscription",
   "publisher": "vendor",
   "quote": "If you change your mind before the billing cycle ends, you can cancel the pending downgrade or cancellation.",
   "supports": "a pending cancellation can be undone"
  },
  {
   "id": "s11",
   "url": "https://help.descript.com/billing-payments-plans/cancel",
   "title": "Downgrade or cancel a subscription",
   "publisher": "vendor",
   "quote": "To avoid unexpected charges, make any changes before your next renewal date.",
   "supports": "cancel before the renewal date"
  },
  {
   "id": "s12",
   "url": "https://help.descript.com/billing-payments-plans/cancel",
   "title": "Downgrade or cancel a subscription",
   "publisher": "vendor",
   "quote": "If you see charges after canceling, check whether you own other Drives or accounts with active subscriptions. Each Drive has its own separately billed plan.",
   "supports": "each Drive is billed separately"
  },
  {
   "id": "s13",
   "url": "https://help.descript.com/billing-payments-plans/refund-policy",
   "title": "Refund policy",
   "publisher": "vendor",
   "quote": "Plan refunds: Available within 48 hours of the invoice date",
   "supports": "the plan refund window"
  },
  {
   "id": "s14",
   "url": "https://help.descript.com/billing-payments-plans/refund-policy",
   "title": "Refund policy",
   "publisher": "vendor",
   "quote": "Editor seat refunds: Available within 7 days of the invoice date",
   "supports": "the Editor seat refund window"
  },
  {
   "id": "s15",
   "url": "https://help.descript.com/billing-payments-plans/refund-policy",
   "title": "Refund policy",
   "publisher": "vendor",
   "quote": "Top-up purchases (additional Media Minutes or AI Credits): Non-refundable",
   "supports": "top-ups aren't refunded"
  },
  {
   "id": "s16",
   "url": "https://help.descript.com/billing-payments-plans/refund-policy",
   "title": "Refund policy",
   "publisher": "vendor",
   "quote": "If canceling your plan, downgrading to a lower tier, or switching from annual to monthly billing, the change takes effect at the end of your current billing cycle.",
   "supports": "cancellations and downgrades apply at the end of the cycle"
  },
  {
   "id": "s17",
   "url": "https://help.descript.com/billing-payments-plans/refund-policy",
   "title": "Refund policy",
   "publisher": "vendor",
   "quote": "Descript doesn't offer prorated refunds for unused time on your billing cycle.",
   "supports": "no prorated refunds"
  },
  {
   "id": "s18",
   "url": "https://help.descript.com/billing-payments-plans/refund-policy",
   "title": "Refund policy",
   "publisher": "vendor",
   "quote": "Submit a request to our Support team from the email associated with your Descript account.",
   "supports": "how to request a refund or cancellation from support (the page links Submit a request to descript.zendesk.com/hc/en-us/requests/new)"
  },
  {
   "id": "s19",
   "url": "https://help.descript.com/team-management/drive-admins",
   "title": "Drive admins",
   "publisher": "vendor",
   "quote": "Admins configure drive-level settings including plan details, drive name, drive logo, and Brand Studio permissions.",
   "supports": "Drive admins configure plan details"
  },
  {
   "id": "s20",
   "url": "https://help.descript.com/billing-payments-plans/cancel",
   "title": "Downgrade or cancel a subscription",
   "publisher": "vendor",
   "quote": "Descript support can only process cancellation requests coming from Drive owner's email address.",
   "supports": "support cancels only for the Drive owner's email"
  },
  {
   "id": "s21",
   "url": "https://help.descript.com/billing-payments-plans/cancel",
   "title": "Downgrade or cancel a subscription",
   "publisher": "vendor",
   "quote": "If the original owner has left your company, we recommend working with your IT team to regain access or reinstate their email.",
   "supports": "when the Drive owner has left"
  },
  {
   "id": "s22",
   "url": "https://help.descript.com/billing-payments-plans/cancel",
   "title": "Downgrade or cancel a subscription",
   "publisher": "vendor",
   "quote": "Contact our support team for help.",
   "supports": "contacting support about a cancellation"
  },
  {
   "id": "s23",
   "url": "https://help.descript.com/billing-payments-plans/enterprise-plan",
   "title": "Enterprise plan",
   "publisher": "vendor",
   "quote": "Enterprise plans include access to a dedicated Customer Success Manager (CSM) who supports onboarding, training, and ongoing account needs.",
   "supports": "Enterprise customers have a CSM for account needs"
  },
  {
   "id": "s24",
   "url": "https://help.descript.com/billing-payments-plans/enterprise-plan",
   "title": "Enterprise plan",
   "publisher": "vendor",
   "quote": "Direct access to your assigned CSM for account and workflow guidance",
   "supports": "contacting the assigned CSM"
  },
  {
   "id": "s25",
   "url": "https://help.descript.com/billing-payments-plans/cancel",
   "title": "Downgrade or cancel a subscription",
   "publisher": "vendor",
   "quote": "Once you leave a legacy plan, you can't return to it — even if you change your mind.",
   "supports": "legacy plans can't be restored"
  },
  {
   "id": "s26",
   "url": "https://help.descript.com/billing-payments-plans/cancel",
   "title": "Downgrade or cancel a subscription",
   "publisher": "vendor",
   "quote": "Your existing projects will remain accessible.",
   "supports": "projects stay after cancelling"
  },
  {
   "id": "s27",
   "url": "https://www.descript.com/pricing",
   "title": "Descript pricing",
   "publisher": "vendor",
   "quote": "60 minutes (1 hr) / month",
   "supports": "the Free plan's media minutes"
  },
  {
   "id": "s28",
   "url": "https://www.descript.com/pricing",
   "title": "Descript pricing",
   "publisher": "vendor",
   "quote": "720p",
   "supports": "the Free plan's export resolution"
  },
  {
   "id": "s29",
   "url": "https://help.descript.com/billing-payments-plans/cancel",
   "title": "Downgrade or cancel a subscription",
   "publisher": "vendor",
   "quote": "Update the number of seats or transcription hours. To limit editing to just the Drive owner, set seats to one.",
   "supports": "reducing seats"
  },
  {
   "id": "s30",
   "url": "https://help.descript.com/billing-payments-plans/cancel",
   "title": "Downgrade or cancel a subscription",
   "publisher": "vendor",
   "quote": "If your account is past due or your last payment failed, you won't be able to adjust your plan until the issue is resolved.",
   "supports": "past-due accounts can't change plans"
  },
  {
   "id": "s31",
   "url": "https://www.descript.com/pricing",
   "title": "Descript pricing",
   "publisher": "vendor",
   "quote": "Saving up to 35% over monthly plan",
   "supports": "the annual billing saving"
  },
  {
   "id": "s32",
   "url": "https://help.descript.com/billing-payments-plans/overview",
   "title": "How billing works in Descript",
   "publisher": "vendor",
   "quote": "Switching from monthly to annual billing takes effect immediately.",
   "supports": "switching to annual billing"
  },
  {
   "id": "s33",
   "url": "https://help.descript.com/billing-payments-plans/nfp-edu",
   "title": "Non-profit and education subscription",
   "publisher": "vendor",
   "quote": "If you're a student, teacher, academic staffer, or a qualifying 501(c)(3) nonprofit, Descript is available at a reduced rate.",
   "supports": "the education and nonprofit discount"
  },
  {
   "id": "s34",
   "url": "https://help.descript.com/billing-payments-plans/nfp-edu",
   "title": "Non-profit and education subscription",
   "publisher": "vendor",
   "quote": "The Non-profit / Education plan includes all features of the Hobbyist plan at a discounted price.",
   "supports": "what the EDU/NFP plan includes"
  },
  {
   "id": "s35",
   "url": "https://help.descript.com/export-and-share/export-and-publishing-overview",
   "title": "Export and publishing overview",
   "publisher": "vendor",
   "quote": "You export a composition by selecting Export in the top right corner of the main editor.",
   "supports": "where exporting starts"
  },
  {
   "id": "s36",
   "url": "https://help.descript.com/export-and-share/export-and-publishing-overview",
   "title": "Export and publishing overview",
   "publisher": "vendor",
   "quote": "Export your content as a video, audio, GIF, text, or subtitle file.",
   "supports": "export formats"
  },
  {
   "id": "s37",
   "url": "https://help.descript.com/export-and-share/export-and-publishing-overview",
   "title": "Export and publishing overview",
   "publisher": "vendor",
   "quote": "Setting the Destination to Local export offers the ability to export a file to your computer.",
   "supports": "saving an export to your computer"
  },
  {
   "id": "s38",
   "url": "https://help.descript.com/working-in-projects/backups",
   "title": "Find and create project backup files",
   "publisher": "vendor",
   "quote": "Click the ☰ menu in the top-left corner, then select Help & feedback > Debug > Export project backup.",
   "supports": "exporting a project backup"
  },
  {
   "id": "s39",
   "url": "https://help.descript.com/working-in-projects/backups",
   "title": "Find and create project backup files",
   "publisher": "vendor",
   "quote": "Choose a destination, name your file (e.g. MyProjectBackup.debackup), then click Save.",
   "supports": "the backup file format"
  },
  {
   "id": "s40",
   "url": "https://help.descript.com/billing-payments-plans/cancel",
   "title": "Downgrade or cancel a subscription",
   "publisher": "vendor",
   "quote": "Descript preserves your remaining top up balance, but you won't be able to use it while on a Free plan.",
   "supports": "top-up balance after cancelling"
  },
  {
   "id": "s41",
   "url": "https://help.descript.com/billing-payments-plans/cancel",
   "title": "Downgrade or cancel a subscription",
   "publisher": "vendor",
   "quote": "Upgrade back to a paid plan to use your available balance. The original 12-month expiration period continues to apply.",
   "supports": "top-ups still expire after 12 months"
  },
  {
   "id": "s42",
   "url": "https://help.descript.com/billing-payments-plans/cancel",
   "title": "Downgrade or cancel a subscription",
   "publisher": "vendor",
   "quote": "You'll still have access to your projects, but any features from your previous plan that aren't included in your new one will no longer be available.",
   "supports": "what you lose on the Free plan"
  },
  {
   "id": "s43",
   "url": "https://help.descript.com/account-and-app-settings/delete-account",
   "title": "Delete your Descript account",
   "publisher": "vendor",
   "quote": "Deleting your account does not cancel your subscription or trigger a refund.",
   "supports": "deleting is not a refund"
  },
  {
   "id": "s44",
   "url": "https://help.descript.com/account-and-app-settings/delete-account",
   "title": "Delete your Descript account",
   "publisher": "vendor",
   "quote": "Any active subscriptions — your plan will be canceled immediately, and unused time will be forfeited.",
   "supports": "deleting forfeits unused plan time"
  },
  {
   "id": "s45",
   "url": "https://help.descript.com/account-and-app-settings/delete-account",
   "title": "Delete your Descript account",
   "publisher": "vendor",
   "quote": "Once deleted, your personal data, projects, and email address will be removed from Descript, and your account will no longer be accessible.",
   "supports": "what account deletion removes"
  },
  {
   "id": "s46",
   "url": "https://help.descript.com/account-and-app-settings/delete-account",
   "title": "Delete your Descript account",
   "publisher": "vendor",
   "quote": "All transcripts. Download transcripts before deleting your account.",
   "supports": "download transcripts first"
  },
  {
   "id": "s47",
   "url": "https://help.descript.com/account-and-app-settings/delete-account",
   "title": "Delete your Descript account",
   "publisher": "vendor",
   "quote": "Invoices and receipts — download them for your records.",
   "supports": "download invoices first"
  },
  {
   "id": "s48",
   "url": "https://help.descript.com/billing-payments-plans/enterprise-plan",
   "title": "Enterprise plan",
   "publisher": "vendor",
   "quote": "If you delete your data from Descript, we permanently delete it from our servers.",
   "supports": "deleted data is permanently removed"
  },
  {
   "id": "s49",
   "url": "https://www.descript.com/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "we will delete all of the User Content that may be stored in connection with the Descript Service.",
   "supports": "content is deleted when access is terminated"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "Descript's help center documents no App Store or Google Play billing, so no app-store route is given",
   "Enterprise renewal, notice and fee terms aren't published, and the Terms of Service have no renewal or cancellation clauses",
   "Whether Drive admins (not only the owner) can cancel isn't stated",
   "The delete-account page says both that deleting doesn't cancel your subscription and that active plans are cancelled immediately with unused time forfeited, so cancel first",
   "When a seat reduction lowers the bill isn't stated",
   "What happens to a support-processed cancellation, and when it takes effect, isn't described"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Re-read the cancel and refund articles, pricing and Terms; every quoted fact matched, and the Free plan's 60 minutes and 720p are confirmed as Free plan limits",
    "Support route: start_url was help.descript.com/hc/en-us/requests/new, which opens the help center home page; changed to the Submit a request form the refund page links to (descript.zendesk.com), citing s18"
   ]
  }
 },
 "stackcut": {
  "vendor_id": "descript",
  "name": "Descript",
  "recipes": [
   {
    "id": "replace-descript",
    "title": "Video podcast editing",
    "best_year_one_net": null
   }
  ]
 },
 "page": "https://stackcut.io/cancel/descript",
 "json": "https://stackcut.io/exits/descript.json",
 "evidence": {
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  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
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   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "descript--direct-web--r1",
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    }
   },
   {
    "route_id": "descript--sales-contract--r3",
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    "freshness": {
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 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}