{
 "id": "deleteme",
 "name": "DeleteMe",
 "category": "security_privacy",
 "website": "https://joindeleteme.com",
 "domains": [
  "joindeleteme.com"
 ],
 "summary": "Turn off auto-renewal in Account, Billing & Subscriptions (toggle Renewal to Off); service runs to the end of the term. To end service early, contact support: refunds are full before your first Privacy Report and pro-rated after. Gotcha: once coverage lapses, data brokers can repost your details.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Turn off auto-renewal",
   "applies_to": "Individual and family subscriptions bought from DeleteMe",
   "who": "The account holder, signed in at joindeleteme.com",
   "method": "self_serve",
   "start_url": "https://joindeleteme.com",
   "steps": [
    {
     "do": "Log in at joindeleteme.com",
     "expect": null
    },
    {
     "do": "Click Account in the left navigation, then Billing & Subscriptions",
     "expect": "Renewal"
    },
    {
     "do": "Toggle Renewal from On to Off",
     "expect": null
    },
    {
     "do": "Take a screenshot of the Subscription page for your records",
     "expect": null
    }
   ],
   "confirm_by": "DeleteMe emails a confirmation of the renewal change and your current end date",
   "effective": "Automatic billing stops at the end of your term; your current service continues until then",
   "notice": null,
   "refund": "If you cancel before your first Privacy Report, you can get a full refund; after it, a pro-rated refund for the time left in your subscription",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s12",
    "s13",
    "s14",
    "s15",
    "s38",
    "s39"
   ]
  },
  {
   "channel": "direct_web",
   "label": "End service now, with a refund",
   "applies_to": "Subscribers who want service to end before the term is up",
   "who": "The account holder",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Email DeleteMe support at support@joindeleteme.com, or call 833-335-3836, and say you want to fully cancel service, not just stop auto-renewal",
     "expect": null
    },
    {
     "do": "Ask for your refund: a full refund if your first Privacy Report isn't complete yet, otherwise a pro-rated refund for the time remaining",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "DeleteMe stops all future billing once you cancel",
   "notice": null,
   "refund": "Full refund before your first Privacy Report; after it, a prorated refund based on the time remaining in your subscription. This doesn't apply if DeleteMe terminated the account for misuse",
   "fees": null,
   "source_ids": [
    "s9",
    "s10",
    "s11",
    "s12",
    "s13",
    "s14",
    "s15",
    "s16",
    "s25",
    "s40"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Delete the account",
   "applies_to": "Any DeleteMe account you want closed for good, along with its data",
   "who": "The account holder",
   "method": "self_serve",
   "start_url": "https://joindeleteme.com",
   "steps": [
    {
     "do": "Log in and select Account from the left menu",
     "expect": null
    },
    {
     "do": "Click Billing and Subscriptions, then Delete my account",
     "expect": "Do you still wish to delete your account?"
    },
    {
     "do": "Click Yes to permanently delete the account and all associated data",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "When you confirm: deleting terminates every DeleteMe subscription under the account, deletes all data in them and deactivates access to the member dashboard. It can't be undone",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s17",
    "s18",
    "s19",
    "s20",
    "s21",
    "s22",
    "s23",
    "s24"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "DeleteMe for Business",
   "applies_to": "Business, team, enterprise and managed plans bought by an organization (you won't see Subscription in the account menu)",
   "who": "The organization, under its subscription agreement with Abine (the company behind DeleteMe); team admins manage members",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Check your organization's subscription agreement with Abine: it governs payment terms for business users",
     "expect": null
    },
    {
     "do": "Contact DeleteMe's support team and say you want to cancel auto-renew or end service; DeleteMe's sales team also handles business plans",
     "expect": null
    },
    {
     "do": "To stop covering one person instead, an admin opens Members, then the member's detail page, scrolls to Account Removal, clicks Schedule Offboarding and types OFFBOARD to confirm",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Offboarding frees the member's seat right away; the member (and their dependents) is permanently removed from the team dashboard after a 24-hour grace period, during which it can be cancelled",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s7",
    "s26",
    "s27",
    "s28",
    "s29",
    "s30",
    "s31"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "annual_billing",
   "what": "Longer subscriptions cost less: the Solo plan (one person, one year) is about $11 a month, billed annually at $129, and longer terms save more",
   "evidence": "documented",
   "source_ids": [
    "s32",
    "s33"
   ]
  },
  {
   "type": "bundle",
   "what": "Family and multi-person plans: the more people you add, the bigger the discount per person",
   "evidence": "documented",
   "source_ids": [
    "s34",
    "s35"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The end of your current term when you turn off renewal; deleting the account deactivates access to the member dashboard",
  "data_kept": "Deleting the account deletes all data in your DeleteMe subscriptions. GDPR and CCPA data-deletion requests have their own process",
  "you_lose": [
   "Ongoing removals: once your subscription lapses, data brokers can add your details all over again",
   "If you delete the account: every subscription under it, all data in them, and access to the member dashboard"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Turning Renewal off stops automatic billing at the end of the term but doesn't end the current service: to end it early and get a refund, contact support",
   "Renewal can be turned back on with the same steps",
   "If Subscription isn't in the account menu, you may be on a managed or team plan: contact DeleteMe support to cancel",
   "Deleting the account is permanent and ends every subscription under it",
   "Offboarded business members are converted to an individual DeleteMe account with a 30-day free trial"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.joindeleteme.com/hc/en-us/articles/8176239350803-How-can-I-cancel-recurring-billing-on-my-DeleteMe-account",
   "title": "How can I cancel recurring billing on my DeleteMe account?",
   "publisher": "vendor",
   "quote": "You can cancel recurring billing by toggling off the auto-renew in your account anytime!",
   "supports": "cancelling is done by turning off auto-renew"
  },
  {
   "id": "s2",
   "url": "https://help.joindeleteme.com/hc/en-us/articles/8176239350803-How-can-I-cancel-recurring-billing-on-my-DeleteMe-account",
   "title": "How can I cancel recurring billing on my DeleteMe account?",
   "publisher": "vendor",
   "quote": "Click Account in the left navigation.",
   "supports": "the Account menu step"
  },
  {
   "id": "s3",
   "url": "https://help.joindeleteme.com/hc/en-us/articles/8176239350803-How-can-I-cancel-recurring-billing-on-my-DeleteMe-account",
   "title": "How can I cancel recurring billing on my DeleteMe account?",
   "publisher": "vendor",
   "quote": "Click Billing & Subscriptions.",
   "supports": "the Billing & Subscriptions step"
  },
  {
   "id": "s4",
   "url": "https://help.joindeleteme.com/hc/en-us/articles/8176239350803-How-can-I-cancel-recurring-billing-on-my-DeleteMe-account",
   "title": "How can I cancel recurring billing on my DeleteMe account?",
   "publisher": "vendor",
   "quote": "Toggle Renewal from On to Off.",
   "supports": "the renewal toggle"
  },
  {
   "id": "s5",
   "url": "https://help.joindeleteme.com/hc/en-us/articles/8176239350803-How-can-I-cancel-recurring-billing-on-my-DeleteMe-account",
   "title": "How can I cancel recurring billing on my DeleteMe account?",
   "publisher": "vendor",
   "quote": "NOTE: Turning off Renewal stops automatic billing at the end of your term. It does not end your current service.",
   "supports": "when turning off renewal takes effect"
  },
  {
   "id": "s6",
   "url": "https://help.joindeleteme.com/hc/en-us/articles/8176239350803-How-can-I-cancel-recurring-billing-on-my-DeleteMe-account",
   "title": "How can I cancel recurring billing on my DeleteMe account?",
   "publisher": "vendor",
   "quote": "We'll email a confirmation of the renewal change and your current end date.",
   "supports": "the confirmation email"
  },
  {
   "id": "s7",
   "url": "https://help.joindeleteme.com/hc/en-us/articles/8176239350803-How-can-I-cancel-recurring-billing-on-my-DeleteMe-account",
   "title": "How can I cancel recurring billing on my DeleteMe account?",
   "publisher": "vendor",
   "quote": "you might be on a managed or team plan. Contact our Support team and say you want to cancel auto-renew or end service.",
   "supports": "managed and team plans cancel through support"
  },
  {
   "id": "s8",
   "url": "https://help.joindeleteme.com/hc/en-us/articles/8176239350803-How-can-I-cancel-recurring-billing-on-my-DeleteMe-account",
   "title": "How can I cancel recurring billing on my DeleteMe account?",
   "publisher": "vendor",
   "quote": "Screenshot your Subscription page after toggling Renewal for your records.",
   "supports": "keeping a record of the change"
  },
  {
   "id": "s9",
   "url": "https://help.joindeleteme.com/hc/en-us/articles/8176239350803-How-can-I-cancel-recurring-billing-on-my-DeleteMe-account",
   "title": "How can I cancel recurring billing on my DeleteMe account?",
   "publisher": "vendor",
   "quote": "If you want to fully cancel service (not just stop auto-renew), reach out—we'll make it clean and fast.",
   "supports": "ending service early goes through support"
  },
  {
   "id": "s10",
   "url": "https://joindeleteme.com/terms-of-service/",
   "title": "DeleteMe Terms of Service",
   "publisher": "vendor",
   "quote": "You have the right to cancel your DeleteMe subscription at any time, for any reason, and can do so by emailing us at",
   "supports": "cancelling by email"
  },
  {
   "id": "s11",
   "url": "https://joindeleteme.com/terms-of-service/",
   "title": "DeleteMe Terms of Service",
   "publisher": "vendor",
   "quote": "or calling us at 833-335-3836",
   "supports": "cancelling by phone"
  },
  {
   "id": "s12",
   "url": "https://joindeleteme.com/terms-of-service/",
   "title": "DeleteMe Terms of Service",
   "publisher": "vendor",
   "quote": "You are entitled to a full refund if you cancel before your first DeleteMe Privacy Report.",
   "supports": "the full refund window"
  },
  {
   "id": "s13",
   "url": "https://joindeleteme.com/terms-of-service/",
   "title": "DeleteMe Terms of Service",
   "publisher": "vendor",
   "quote": "If you cancel anytime after your first DeleteMe Privacy Report, you are entitled to a prorated refund based on the time remaining in your DeleteMe subscription.",
   "supports": "the prorated refund"
  },
  {
   "id": "s14",
   "url": "https://help.joindeleteme.com/hc/en-us/articles/8171940305683-What-is-your-refund-policy-for-DeleteMe-subscriptions",
   "title": "What is your refund policy for DeleteMe subscriptions?",
   "publisher": "vendor",
   "quote": "If you haven't received your first Privacy Report, you can request a full refund, no questions asked.",
   "supports": "requesting a full refund"
  },
  {
   "id": "s15",
   "url": "https://help.joindeleteme.com/hc/en-us/articles/8171940305683-What-is-your-refund-policy-for-DeleteMe-subscriptions",
   "title": "What is your refund policy for DeleteMe subscriptions?",
   "publisher": "vendor",
   "quote": "You can still get a pro-rated refund for the unused time left in your subscription.",
   "supports": "the pro-rated refund after the first report"
  },
  {
   "id": "s16",
   "url": "https://joindeleteme.com/terms-of-service/",
   "title": "DeleteMe Terms of Service",
   "publisher": "vendor",
   "quote": "Abine will cease any future billing",
   "supports": "billing stops on cancellation"
  },
  {
   "id": "s17",
   "url": "https://help.joindeleteme.com/hc/en-us/articles/17837763009939-How-do-I-delete-my-account",
   "title": "How do I delete my account?",
   "publisher": "vendor",
   "quote": "Log in and select \"Account\" from the left menu.",
   "supports": "the first deletion step"
  },
  {
   "id": "s18",
   "url": "https://help.joindeleteme.com/hc/en-us/articles/17837763009939-How-do-I-delete-my-account",
   "title": "How do I delete my account?",
   "publisher": "vendor",
   "quote": "Click \"Billing and Subscriptions.\"",
   "supports": "the Billing and Subscriptions step"
  },
  {
   "id": "s19",
   "url": "https://help.joindeleteme.com/hc/en-us/articles/17837763009939-How-do-I-delete-my-account",
   "title": "How do I delete my account?",
   "publisher": "vendor",
   "quote": "Choose \"Delete my account.\"",
   "supports": "the delete link"
  },
  {
   "id": "s20",
   "url": "https://help.joindeleteme.com/hc/en-us/articles/17837763009939-How-do-I-delete-my-account",
   "title": "How do I delete my account?",
   "publisher": "vendor",
   "quote": "terminate all DeleteMe subscriptions under your account",
   "supports": "deleting ends every subscription"
  },
  {
   "id": "s21",
   "url": "https://help.joindeleteme.com/hc/en-us/articles/17837763009939-How-do-I-delete-my-account",
   "title": "How do I delete my account?",
   "publisher": "vendor",
   "quote": "delete all data in your DeleteMe subscriptions",
   "supports": "deleting removes the data"
  },
  {
   "id": "s22",
   "url": "https://help.joindeleteme.com/hc/en-us/articles/17837763009939-How-do-I-delete-my-account",
   "title": "How do I delete my account?",
   "publisher": "vendor",
   "quote": "deactivate access to the DeleteMe member dashboard",
   "supports": "dashboard access ends"
  },
  {
   "id": "s23",
   "url": "https://help.joindeleteme.com/hc/en-us/articles/17837763009939-How-do-I-delete-my-account",
   "title": "How do I delete my account?",
   "publisher": "vendor",
   "quote": "This operation is non-reversible",
   "supports": "deletion can't be undone"
  },
  {
   "id": "s24",
   "url": "https://help.joindeleteme.com/hc/en-us/articles/17837763009939-How-do-I-delete-my-account",
   "title": "How do I delete my account?",
   "publisher": "vendor",
   "quote": "Click \"Yes\" to permanently delete your account and all associated data.",
   "supports": "the final confirmation"
  },
  {
   "id": "s25",
   "url": "https://help.joindeleteme.com/hc/en-us/articles/17837763009939-How-do-I-delete-my-account",
   "title": "How do I delete my account?",
   "publisher": "vendor",
   "quote": "You can always email us directly at: support@joindeleteme.com.",
   "supports": "the support email address"
  },
  {
   "id": "s26",
   "url": "https://joindeleteme.com/terms-of-service/",
   "title": "DeleteMe Terms of Service",
   "publisher": "vendor",
   "quote": "Payment terms for your use of the DeleteMe service is governed under the subscription agreement your Organization has entered into with Abine.",
   "supports": "business plans follow the organization's agreement"
  },
  {
   "id": "s27",
   "url": "https://help.joindeleteme.com/hc/en-us/articles/8171799221011-Do-you-do-bulk-group-sales-Can-I-buy-subscriptions-for-everyone-in-my-company",
   "title": "Do you do bulk/group sales? Can I buy subscriptions for everyone in my company?",
   "publisher": "vendor",
   "quote": "You can learn more and get started on our enterprise site, or easily schedule a call with our sales team to talk through your needs.",
   "supports": "business plans go through sales"
  },
  {
   "id": "s28",
   "url": "https://help.joindeleteme.com/hc/en-us/articles/51426737075475-Off-boarding-A-Team-Member",
   "title": "Off-boarding A Team Member",
   "publisher": "vendor",
   "quote": "The Offboarding feature allows administrators to remove a member from the team, immediately freeing up their subscription seat for another user.",
   "supports": "offboarding frees a seat"
  },
  {
   "id": "s29",
   "url": "https://help.joindeleteme.com/hc/en-us/articles/51426737075475-Off-boarding-A-Team-Member",
   "title": "Off-boarding A Team Member",
   "publisher": "vendor",
   "quote": "Scroll to the Account Removal section.",
   "supports": "where offboarding is scheduled"
  },
  {
   "id": "s30",
   "url": "https://help.joindeleteme.com/hc/en-us/articles/51426737075475-Off-boarding-A-Team-Member",
   "title": "Off-boarding A Team Member",
   "publisher": "vendor",
   "quote": "The offboarded member enters a 24-hour grace period during which the action can be canceled.",
   "supports": "the 24-hour grace period"
  },
  {
   "id": "s31",
   "url": "https://help.joindeleteme.com/hc/en-us/articles/51426737075475-Off-boarding-A-Team-Member",
   "title": "Off-boarding A Team Member",
   "publisher": "vendor",
   "quote": "It then converts them to an individual DeleteMe account with a 30-day free trial.",
   "supports": "what happens to an offboarded member"
  },
  {
   "id": "s32",
   "url": "https://help.joindeleteme.com/hc/en-us/articles/26605377008531-How-much-does-a-DeleteMe-Subscription-cost",
   "title": "How much does a DeleteMe Subscription cost?",
   "publisher": "vendor",
   "quote": "Solo plan: Covers 1 person for 1 year at about $11/month (billed annually at $129).",
   "supports": "the Solo plan price"
  },
  {
   "id": "s33",
   "url": "https://help.joindeleteme.com/hc/en-us/articles/26605377008531-How-much-does-a-DeleteMe-Subscription-cost",
   "title": "How much does a DeleteMe Subscription cost?",
   "publisher": "vendor",
   "quote": "Longer subscriptions = bigger savings.",
   "supports": "longer terms cost less"
  },
  {
   "id": "s34",
   "url": "https://help.joindeleteme.com/hc/en-us/articles/26605377008531-How-much-does-a-DeleteMe-Subscription-cost",
   "title": "How much does a DeleteMe Subscription cost?",
   "publisher": "vendor",
   "quote": "Family plans: The more people you add, the better the discount per person.",
   "supports": "family plan discounts"
  },
  {
   "id": "s35",
   "url": "https://help.joindeleteme.com/hc/en-us/articles/8583943913235-Choosing-your-DeleteMe-Plan",
   "title": "Choosing your DeleteMe Plan",
   "publisher": "vendor",
   "quote": "DeleteMe also offers discounts on multi-person or family plans, and you can add as many people as you need to your DeleteMe subscription.",
   "supports": "multi-person discounts"
  },
  {
   "id": "s36",
   "url": "https://help.joindeleteme.com/hc/en-us/articles/8172036776851-Will-my-info-come-back-after-you-remove-me-from-these-sites",
   "title": "Will my info come back after you remove me from these sites?",
   "publisher": "vendor",
   "quote": "If you ever let your subscription lapse, there's nothing stopping the data brokers from adding your details all over again.",
   "supports": "what you lose when coverage lapses"
  },
  {
   "id": "s37",
   "url": "https://help.joindeleteme.com/hc/en-us/articles/17837763009939-How-do-I-delete-my-account",
   "title": "How do I delete my account?",
   "publisher": "vendor",
   "quote": "If you're looking to exercise your GDPR data deletion rights, please see",
   "supports": "GDPR deletion requests have their own process"
  },
  {
   "id": "s38",
   "url": "https://help.joindeleteme.com/hc/en-us/articles/8176239350803-How-can-I-cancel-recurring-billing-on-my-DeleteMe-account",
   "title": "How can I cancel recurring billing on my DeleteMe account?",
   "publisher": "vendor",
   "quote": "You can turn Renewal back on anytime using the same steps.",
   "supports": "renewal can be turned back on"
  },
  {
   "id": "s39",
   "url": "https://joindeleteme.com/terms-of-service/",
   "title": "DeleteMe Terms of Service",
   "publisher": "vendor",
   "quote": "You acknowledge that you're registering for a recurring subscription and will be automatically billed at the end of the subscription billing cycle.",
   "supports": "subscriptions renew automatically"
  },
  {
   "id": "s40",
   "url": "https://joindeleteme.com/terms-of-service/",
   "title": "DeleteMe Terms of Service",
   "publisher": "vendor",
   "quote": "This refund policy does not apply if we've terminated your account for misuse outlined in this Agreement.",
   "supports": "the refund exclusion"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "DeleteMe's help pages don't say whether turning off renewal or deleting the account shows an offer or asks for a reason",
   "How much notice a business subscription needs to end, and its refund terms, are set in each organization's agreement with Abine and aren't public",
   "DeleteMe's help pages don't describe downloading your Privacy Reports or other account data before deleting the account",
   "How long DeleteMe keeps your data when you turn off renewal but don't delete the account isn't stated on the help pages"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-06",
   "result": "fixed",
   "notes": [
    "Business offboarding: the seat is freed right away, not after the 24-hour grace period; dependents are offboarded too; added the Schedule Offboarding and OFFBOARD confirmation step",
    "Account deletion: removed 'immediately', which the help article doesn't say",
    "Removed the claim that offboarded members must give a personal email to get the 30-day trial",
    "No App Store, Google Play or reseller billing is documented in DeleteMe's help center",
    "Help-center quotes were confirmed by reading the live articles, since those pages block automated re-checks"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/deleteme",
 "json": "https://stackcut.io/exits/deleteme.json",
 "evidence": {
  "packet_revision": "a2db951f8d41130d0bc863f9620a639b054d0e4d4dff0b87f5a7c7e2fb53054d",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "deleteme--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "deleteme--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "deleteme--direct-web--r3",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "deleteme--sales-contract--r4",
    "channel": "sales_contract",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}