{
 "id": "dayoneapp",
 "name": "Day One",
 "category": "productivity",
 "website": "https://dayoneapp.com",
 "domains": [
  "dayoneapp.com",
  "dayone.me"
 ],
 "summary": "Cancel where you bought Silver or Gold: on the web at dayone.me/settings, then Manage (Stripe); App Store and Google Play purchases cancel with Apple or Google. Access runs to the end of the paid period and entries are never deleted. Cancel a free trial at least 24 hours before it ends.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Silver or Gold subscriptions bought on the Day One website or web app (managed through Stripe)",
   "who": "The account holder, signed in to Day One",
   "method": "self_serve",
   "start_url": "https://dayone.me/settings",
   "steps": [
    {
     "do": "Visit dayone.me/settings in a browser and sign in to your Day One account",
     "expect": null
    },
    {
     "do": "In Settings, go to Manage under the subscription heading",
     "expect": "A Stripe page where you can manage or cancel the subscription or trial"
    },
    {
     "do": "Cancel the subscription or trial on the Stripe page",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You keep Silver or Gold features until the end of the billing period you have already paid for",
   "notice": "To avoid being charged for a free trial, cancel at least 24 hours before the trial ends",
   "refund": "Stripe subscriptions are refundable within 14 days of purchase or renewal. Request the refund from Day One support with your receipt number and User ID, not through the Stripe portal",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s12",
    "s27",
    "s39"
   ],
   "label": "Bought on the Day One website"
  },
  {
   "channel": "direct_app",
   "applies_to": "Silver or Gold bought on the Day One website, cancelled from the Day One app on iPhone or iPad",
   "who": "The account holder, signed in to Day One in the app",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "In the Day One app, open Settings (tap your profile picture at the top right), then tap Manage Subscription",
     "expect": "A screen showing your subscription information"
    },
    {
     "do": "Tap Cancel Subscription and confirm",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You keep Silver or Gold features until the end of the billing period you have already paid for",
   "notice": null,
   "refund": "Within 14 days of purchase or renewal, from Day One support with your receipt number and User ID",
   "fees": null,
   "source_ids": [
    "s28",
    "s29",
    "s30",
    "s8",
    "s12",
    "s5",
    "s6",
    "s39"
   ],
   "label": "Website purchase, cancelled in the app"
  },
  {
   "channel": "apple_app_store",
   "applies_to": "Silver or Gold subscriptions bought through the App Store on iPhone, iPad or Mac",
   "who": "The Apple Account that bought the subscription",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "On iPhone or iPad, open Settings, tap your name, tap Subscriptions, then tap Day One (or in the Day One app, tap Manage Subscription under Account Status)",
     "expect": null
    },
    {
     "do": "Tap Cancel Subscription",
     "expect": null
    },
    {
     "do": "On a Mac, open the App Store, click your account icon at the bottom-left, click Account Settings, then scroll to Subscriptions and click Manage",
     "expect": null
    }
   ],
   "confirm_by": "If there is no Cancel button, or you see an expiration message in red text, the subscription is already canceled",
   "effective": "You keep Silver or Gold features until the end of the billing period you have already paid for",
   "notice": "Cancel at least 24 hours before renewal; turning off auto-renew counts as cancelling",
   "refund": "Apple doesn't give partial refunds; request a refund from Apple at reportaproblem.apple.com",
   "fees": null,
   "source_ids": [
    "s10",
    "s7",
    "s31",
    "s32",
    "s11",
    "s33",
    "s12",
    "s13",
    "s26",
    "s14",
    "s15",
    "s16",
    "s18",
    "s39"
   ],
   "label": "Bought through Apple"
  },
  {
   "channel": "google_play",
   "applies_to": "Silver or Gold subscriptions bought through Google Play on Android",
   "who": "The Google account that bought the subscription",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "In the Play Store app, tap your profile photo, then Payments & subscriptions, then Subscriptions, then Day One",
     "expect": null
    },
    {
     "do": "Tap Manage subscription, then Cancel subscription, and follow the instructions",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You can keep using Day One for the time you have already paid for",
   "notice": null,
   "refund": "Only if less than 48 hours have passed since you bought it through Google Play; the refund is requested from Google",
   "fees": null,
   "source_ids": [
    "s9",
    "s34",
    "s21",
    "s19",
    "s20"
   ],
   "label": "Bought through Google Play"
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "The free Basic tier keeps unlimited journals and entries, with one photo per entry and cloud backup from one active device; a cancelled account returns to the tier it had before subscribing",
   "evidence": "documented",
   "source_ids": [
    "s35",
    "s36",
    "s37",
    "s22",
    "s23"
   ]
  }
 ],
 "export": [
  {
   "data": "Journal entries",
   "how": "Export from Day One; exporting is included in every tier, including the free Basic tier, so it stays available after cancelling",
   "format": "PDF, JSON or plain text",
   "limits": null,
   "source_ids": [
    "s38"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the billing period you have already paid for",
  "data_kept": "Entries are never deleted or purged when a subscription expires; media already added stays viewable and playable on any tier",
  "you_lose": [
   "On a lower tier, recording or attaching new audio, adding new videos and attaching new PDFs",
   "Other features that aren't in the tier you return to, such as more than one photo per entry on Basic",
   "On Apple, your original price: if you turn auto-renew back on later, Apple may renew at the current price"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Cancel where you bought the subscription: the website (Stripe), the App Store, or Google Play",
   "The Stripe portal only cancels; refunds for website purchases go through Day One support",
   "For Apple subscriptions, turning off auto-renew is treated the same as canceling, and turning it back on may renew at the current price",
   "Cancel a free trial at least 24 hours before it ends to avoid being charged",
   "Silver and Gold are yearly plans; monthly plans aren't offered"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://dayoneapp.com/guides/premium-subscription/view-change-or-cancel-your-premium-subscription/",
   "title": "View, change, or cancel your Silver or Gold subscription or trial",
   "publisher": "vendor",
   "quote": "Visit https://dayone.me/settings on a browser.",
   "supports": "the web address for managing the subscription"
  },
  {
   "id": "s2",
   "url": "https://dayoneapp.com/guides/premium-subscription/view-change-or-cancel-your-premium-subscription/",
   "title": "View, change, or cancel your Silver or Gold subscription or trial",
   "publisher": "vendor",
   "quote": "Go to Manage under the subscription heading.",
   "supports": "the Manage step in Settings"
  },
  {
   "id": "s3",
   "url": "https://dayoneapp.com/guides/premium-subscription/view-change-or-cancel-your-premium-subscription/",
   "title": "View, change, or cancel your Silver or Gold subscription or trial",
   "publisher": "vendor",
   "quote": "You can manage or cancel your subscription/trial from here.",
   "supports": "cancelling on the Stripe page"
  },
  {
   "id": "s4",
   "url": "https://dayoneapp.com/guides/premium-subscription/view-change-or-cancel-your-premium-subscription/",
   "title": "View, change, or cancel your Silver or Gold subscription or trial",
   "publisher": "vendor",
   "quote": "Stripe refunds cannot be requested through the Stripe customer portal — the portal is for cancellation only.",
   "supports": "the Stripe portal is not for refunds"
  },
  {
   "id": "s5",
   "url": "https://dayoneapp.com/guides/premium-subscription/view-change-or-cancel-your-premium-subscription/",
   "title": "View, change, or cancel your Silver or Gold subscription or trial",
   "publisher": "vendor",
   "quote": "Stripe subscriptions are refundable within 14 days of purchase or renewal.",
   "supports": "the 14-day refund window"
  },
  {
   "id": "s6",
   "url": "https://dayoneapp.com/guides/premium-subscription/view-change-or-cancel-your-premium-subscription/",
   "title": "View, change, or cancel your Silver or Gold subscription or trial",
   "publisher": "vendor",
   "quote": "To request a refund, please contact our support team with your receipt number and User ID.",
   "supports": "where refunds are requested"
  },
  {
   "id": "s7",
   "url": "https://dayoneapp.com/guides/premium-subscription/view-change-or-cancel-your-premium-subscription/",
   "title": "View, change, or cancel your Silver or Gold subscription or trial",
   "publisher": "vendor",
   "quote": "Tap Manage Subscription under the Account Status.",
   "supports": "the iPhone app path to Manage Subscription"
  },
  {
   "id": "s8",
   "url": "https://dayoneapp.com/guides/premium-subscription/view-change-or-cancel-your-premium-subscription/",
   "title": "View, change, or cancel your Silver or Gold subscription or trial",
   "publisher": "vendor",
   "quote": "To cancel your subscription, tap on Cancel Subscription.",
   "supports": "cancelling a website purchase in the iPhone app"
  },
  {
   "id": "s9",
   "url": "https://dayoneapp.com/guides/premium-subscription/view-change-or-cancel-your-premium-subscription/",
   "title": "View, change, or cancel your Silver or Gold subscription or trial",
   "publisher": "vendor",
   "quote": "view or cancel your Day One Silver or Gold subscription/trial.",
   "supports": "the Play Store screen where the subscription is cancelled"
  },
  {
   "id": "s10",
   "url": "https://dayoneapp.com/guides/premium-subscription/view-change-or-cancel-your-premium-subscription/",
   "title": "View, change, or cancel your Silver or Gold subscription or trial",
   "publisher": "vendor",
   "quote": "can subsequently be viewed, changed, or cancelled only through the Apple App Store.",
   "supports": "App Store purchases are managed in the App Store"
  },
  {
   "id": "s11",
   "url": "https://dayoneapp.com/guides/premium-subscription/view-change-or-cancel-your-premium-subscription/",
   "title": "View, change, or cancel your Silver or Gold subscription or trial",
   "publisher": "vendor",
   "quote": "Apple does not provide partial refunds.",
   "supports": "no partial refunds for App Store purchases"
  },
  {
   "id": "s12",
   "url": "https://dayoneapp.com/guides/premium-subscription/view-change-or-cancel-your-premium-subscription/",
   "title": "View, change, or cancel your Silver or Gold subscription or trial",
   "publisher": "vendor",
   "quote": "until the end of the billing period you have already paid for.",
   "supports": "access continues to the end of the paid period"
  },
  {
   "id": "s13",
   "url": "https://dayoneapp.com/guides/premium-subscription/view-change-or-cancel-your-premium-subscription/",
   "title": "View, change, or cancel your Silver or Gold subscription or trial",
   "publisher": "vendor",
   "quote": "will automatically renew unless it is canceled 24 hours prior to renewal.",
   "supports": "the 24-hour cutoff for App Store renewals"
  },
  {
   "id": "s14",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Apple Support: cancel a subscription",
   "publisher": "platform",
   "quote": "In Settings, tap your name.",
   "supports": "the iPhone and iPad path in Settings"
  },
  {
   "id": "s15",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Apple Support: cancel a subscription",
   "publisher": "platform",
   "quote": "Tap Subscriptions.",
   "supports": "the Subscriptions step"
  },
  {
   "id": "s16",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Apple Support: cancel a subscription",
   "publisher": "platform",
   "quote": "Tap Cancel Subscription.",
   "supports": "the cancel button on iPhone and iPad"
  },
  {
   "id": "s18",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Apple Support: cancel a subscription",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to tell the subscription is already canceled"
  },
  {
   "id": "s19",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Google Play Help: cancel a subscription",
   "publisher": "platform",
   "quote": "Cancel subscription.",
   "supports": "the cancel step in Google Play"
  },
  {
   "id": "s20",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Google Play Help: cancel a subscription",
   "publisher": "platform",
   "quote": "When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.",
   "supports": "access continues for the paid time"
  },
  {
   "id": "s21",
   "url": "https://dayoneapp.com/guides/premium-subscription/view-change-or-cancel-your-premium-subscription/",
   "title": "View, change, or cancel your Silver or Gold subscription or trial",
   "publisher": "vendor",
   "quote": "If it has been less than 48 hours since you purchased Day One Silver or Gold through the Google Play Store",
   "supports": "the 48-hour refund window for Google Play"
  },
  {
   "id": "s22",
   "url": "https://dayoneapp.com/guides/premium-subscription/what-happens-if-my-premium-subscription-expires-or-is-canceled/",
   "title": "What happens if my Silver or Gold subscription expires or is canceled?",
   "publisher": "vendor",
   "quote": "your account status will be set to the tier you had before subscribing",
   "supports": "the account returns to its earlier tier"
  },
  {
   "id": "s23",
   "url": "https://dayoneapp.com/guides/premium-subscription/what-happens-if-my-premium-subscription-expires-or-is-canceled/",
   "title": "What happens if my Silver or Gold subscription expires or is canceled?",
   "publisher": "vendor",
   "quote": "You will be limited to the features available in that tier.",
   "supports": "the features limit on the lower tier"
  },
  {
   "id": "s24",
   "url": "https://dayoneapp.com/guides/premium-subscription/what-happens-if-my-premium-subscription-expires-or-is-canceled/",
   "title": "What happens if my Silver or Gold subscription expires or is canceled?",
   "publisher": "vendor",
   "quote": "Your entries are never deleted or purged when your subscription expires",
   "supports": "entries are kept after the subscription ends"
  },
  {
   "id": "s25",
   "url": "https://dayoneapp.com/guides/premium-subscription/what-happens-if-my-premium-subscription-expires-or-is-canceled/",
   "title": "What happens if my Silver or Gold subscription expires or is canceled?",
   "publisher": "vendor",
   "quote": "On a lower tier you will not be able to record or attach new audio, add new videos, attach new PDFs",
   "supports": "features lost on a lower tier"
  },
  {
   "id": "s26",
   "url": "https://dayoneapp.com/guides/premium-subscription/what-happens-if-my-premium-subscription-expires-or-is-canceled/",
   "title": "What happens if my Silver or Gold subscription expires or is canceled?",
   "publisher": "vendor",
   "quote": "disabling auto-renew for your Day One subscription is treated the same as canceling it.",
   "supports": "turning off auto-renew counts as canceling for Apple"
  },
  {
   "id": "s27",
   "url": "https://dayoneapp.com/guides/premium-subscription/view-change-or-cancel-your-premium-subscription/",
   "title": "View, change, or cancel your Silver or Gold subscription or trial",
   "publisher": "vendor",
   "quote": "please make sure to cancel the trial at least 24 hours before the trial period ends.",
   "supports": "free trial timing"
  },
  {
   "id": "s28",
   "url": "https://dayoneapp.com/guides/premium-subscription/view-change-or-cancel-your-premium-subscription/",
   "title": "View, change, or cancel your Silver or Gold subscription or trial",
   "publisher": "vendor",
   "quote": "If you bought Silver or Gold via the Day One Website",
   "supports": "the in-app route is for website purchases"
  },
  {
   "id": "s29",
   "url": "https://dayoneapp.com/guides/premium-subscription/view-change-or-cancel-your-premium-subscription/",
   "title": "View, change, or cancel your Silver or Gold subscription or trial",
   "publisher": "vendor",
   "quote": "Settings > Manage Subscription presents a screen showing your subscription information:",
   "supports": "where Manage Subscription is"
  },
  {
   "id": "s30",
   "url": "https://dayoneapp.com/guides/premium-subscription/view-change-or-cancel-your-premium-subscription/",
   "title": "View, change, or cancel your Silver or Gold subscription or trial",
   "publisher": "vendor",
   "quote": "Tap your profile picture on the top right corner to open Settings.",
   "supports": "opening Settings in the iPhone app"
  },
  {
   "id": "s31",
   "url": "https://dayoneapp.com/guides/premium-subscription/view-change-or-cancel-your-premium-subscription/",
   "title": "View, change, or cancel your Silver or Gold subscription or trial",
   "publisher": "vendor",
   "quote": "Click your account icon at the bottom-left",
   "supports": "the Mac App Store path"
  },
  {
   "id": "s32",
   "url": "https://dayoneapp.com/guides/premium-subscription/view-change-or-cancel-your-premium-subscription/",
   "title": "View, change, or cancel your Silver or Gold subscription or trial",
   "publisher": "vendor",
   "quote": "Scroll to \"Subscriptions\" and click \"Manage\".",
   "supports": "the Mac App Store path"
  },
  {
   "id": "s33",
   "url": "https://dayoneapp.com/guides/premium-subscription/view-change-or-cancel-your-premium-subscription/",
   "title": "View, change, or cancel your Silver or Gold subscription or trial",
   "publisher": "vendor",
   "quote": "Go to http://reportaproblem.apple.com/ to initiate that process.",
   "supports": "Apple refund requests"
  },
  {
   "id": "s34",
   "url": "https://dayoneapp.com/guides/premium-subscription/view-change-or-cancel-your-premium-subscription/",
   "title": "View, change, or cancel your Silver or Gold subscription or trial",
   "publisher": "vendor",
   "quote": "Payments & subscriptions",
   "supports": "the Play Store menu"
  },
  {
   "id": "s39",
   "url": "https://dayoneapp.com/guides/premium-subscription/view-change-or-cancel-your-premium-subscription/",
   "title": "View, change, or cancel your Silver or Gold subscription or trial",
   "publisher": "vendor",
   "quote": "you can continue enjoying Day One Silver or Gold features until the end of the billing period you have already paid for.",
   "supports": "access after cancelling"
  },
  {
   "id": "s35",
   "url": "https://dayoneapp.com/guides/premium-subscription/day-one-pricing-features-guide",
   "title": "Day One pricing and features guide",
   "publisher": "vendor",
   "quote": "Day One can be downloaded for free on iOS, Mac, and Android and includes these features:",
   "supports": "the free Basic tier"
  },
  {
   "id": "s36",
   "url": "https://dayoneapp.com/guides/premium-subscription/day-one-pricing-features-guide",
   "title": "Day One pricing and features guide",
   "publisher": "vendor",
   "quote": "One photo per entry",
   "supports": "Basic photo limit"
  },
  {
   "id": "s37",
   "url": "https://dayoneapp.com/guides/premium-subscription/day-one-pricing-features-guide",
   "title": "Day One pricing and features guide",
   "publisher": "vendor",
   "quote": "Secure Cloud Backup from one active device",
   "supports": "Basic backup limit"
  },
  {
   "id": "s38",
   "url": "https://dayoneapp.com/guides/premium-subscription/day-one-pricing-features-guide",
   "title": "Day One pricing and features guide",
   "publisher": "vendor",
   "quote": "Export to PDF, JSON, Plain Text",
   "supports": "export formats, on every tier"
  },
  {
   "id": "s40",
   "url": "https://dayoneapp.com/guides/premium-subscription/day-one-pricing-features-guide",
   "title": "Day One pricing and features guide",
   "publisher": "vendor",
   "quote": "At this time, monthly plans are not offered.",
   "supports": "no monthly plans"
  },
  {
   "id": "s41",
   "url": "https://dayoneapp.com/guides/premium-subscription/what-happens-if-my-premium-subscription-expires-or-is-canceled/",
   "title": "What happens if my Silver or Gold subscription expires or is canceled?",
   "publisher": "vendor",
   "quote": "If you disable auto-renew and then re-enable it later, Apple may renew your subscription at the current price",
   "supports": "re-enabling auto-renew on Apple"
  },
  {
   "id": "s42",
   "url": "https://dayoneapp.com/guides/premium-subscription/what-happens-if-my-premium-subscription-expires-or-is-canceled/",
   "title": "What happens if my Silver or Gold subscription expires or is canceled?",
   "publisher": "vendor",
   "quote": "Media you have already added stays in your entries and remains fully viewable and playable on any tier.",
   "supports": "existing media stays"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "Day One's help pages don't list the steps to export entries, only that PDF, JSON and plain-text export is included in every tier",
   "Whether Day One sends a confirmation email after a website cancellation isn't described on its help pages",
   "How long Day One keeps entries after an account is deleted isn't stated on its help pages"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Re-checked the website, in-app, Apple and Google Play routes against Day One's guide: the core steps and refund windows are correct",
    "Corrected the in-app route for website purchases: Manage Subscription is in the app's Settings",
    "Replaced the Mac steps with the path Day One's guide gives (account icon, Account Settings, Subscriptions, Manage) and added Apple's refund link",
    "Added the 24-hour free-trial rule, that re-enabling Apple auto-renew may raise the price, and that plans are yearly only",
    "Added the free Basic tier's limits and that export (PDF, JSON, plain text) is available on every tier"
   ]
  }
 },
 "delete_account": {
  "url": "https://dayone.me/user/request-account-deletion",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/dayoneapp",
 "json": "https://stackcut.io/exits/dayoneapp.json",
 "evidence": {
  "packet_revision": "9322cee385caac50478a7a9bd07a68f28fa5eff2d728f39850459087974818dd",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "dayoneapp--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
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    }
   },
   {
    "route_id": "dayoneapp--google-play--r4",
    "channel": "google_play",
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    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}