{
 "id": "databox",
 "name": "Databox",
 "category": "marketing_sales",
 "website": "https://databox.com",
 "domains": [
  "databox.com"
 ],
 "summary": "An Admin cancels in Settings > Billing: Cancel Subscription at the bottom, then Cancel Subscription again in the popup. The plan runs to the end of the paid period, then syncing stops. Emailing Databox doesn't count as cancelling, and deleting the account (owner only) erases everything permanently.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Databox paid plans (Analyst, Team, Agency and legacy plans such as Starter, Professional, Performer, Growth and Premium), billed monthly, quarterly or yearly",
   "who": "An Admin",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Sign in and go to Settings > Billing",
     "expect": "Cancel Subscription, at the bottom of the page"
    },
    {
     "do": "Scroll to the bottom of the page and click Cancel Subscription",
     "expect": "a confirmation popup"
    },
    {
     "do": "In the confirmation popup, click Cancel Subscription again",
     "expect": null
    },
    {
     "do": "Optional, account owner only: to also delete the account and all its data permanently, go to Account Management > Company information, click Delete account, type your password and click Yes, delete",
     "expect": null
    }
   ],
   "confirm_by": "A cancelled subscription shows Reactivate at the top of the Your subscription box in Settings > Billing",
   "effective": "At the end of the current billing cycle: the end of the month on monthly plans, or the end of the quarter or year already paid for. Data keeps syncing until then",
   "notice": null,
   "refund": "The Terms say fees are non-refundable, with no refunds or credits for partial months, upgrade or downgrade refunds, or unused months with an open account",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "The Free plan keeps 1 user, 3 data sources, 1 dashboard, 10 custom metrics and 50 AI credits a month",
   "evidence": "documented",
   "source_ids": [
    "s13"
   ]
  },
  {
   "type": "downgrade",
   "what": "An Admin can move to a cheaper plan in Settings > Plans (Change plan in the Your subscription box). It takes effect immediately; the unused part of the period is credited toward your next invoice, and features not in the new plan are restricted at once. Data isn't deleted",
   "evidence": "documented",
   "source_ids": [
    "s14",
    "s43",
    "s15",
    "s16",
    "s17",
    "s41"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Quarterly billing includes a 10% discount and yearly billing a 20% discount",
   "evidence": "documented",
   "source_ids": [
    "s18",
    "s19"
   ]
  }
 ],
 "export": [
  {
   "data": "Datasets (data synced from your data sources)",
   "how": "Go to Data Manager > Datasets, find the dataset and select Export data, choose the columns to include, click Export data, then Download or Copy URL",
   "format": "CSV only",
   "limits": "Only on select plans; data can't be exported straight from a data source, only from a dataset; the download URL works for 30 days",
   "source_ids": [
    "s20",
    "s21",
    "s22",
    "s23",
    "s24",
    "s44",
    "s45"
   ]
  },
  {
   "data": "Your account's data, on request",
   "how": "Before closing the account, ask Databox support (in-app chat or help@databox.com) for a data export",
   "format": null,
   "limits": "Provided case by case, where technically feasible",
   "source_ids": [
    "s25",
    "s26",
    "s27"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the billing period already paid for. After that, syncing stops and some features are limited, but existing synced data stays accessible while the account is active",
  "data_kept": "Synced data stays while the account is active; if the account is later closed, data is kept for a 30-day retention period and then permanently deleted. Deleting the account removes it permanently. The Terms (last updated 2023) instead say User Content is deleted immediately upon cancellation",
  "you_lose": [
   "New data from your data sources once the subscription ends; gaps can appear, and metrics with historical data limits can be permanently affected",
   "On some plans, creating new connections, adding data sources, and building datasets and custom metrics",
   "If you delete the account: all data, settings and content, and access for every user on it"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Only an Admin can cancel or change the plan; only the Account owner can delete the account",
   "An email or phone request doesn't count as cancelling: the Terms say you must cancel through the website",
   "Cancelling is not deleting: the account and synced data remain after the plan ends. Delete the account only if you are leaving for good",
   "AI credits keep renewing monthly until the subscription ends, even if you cancel mid-term on a quarterly or annual plan",
   "Downgrades take effect immediately, but cancellations take effect at the end of the paid period",
   "A trial with no payment details added simply stops syncing and pauses reports at the end of the 14 days",
   "To undo a cancellation, click Reactivate in Settings > Billing"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.databox.com/cancel-your-subscription",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "Availability Admins All accounts All subscription plans",
   "supports": "an Admin cancels"
  },
  {
   "id": "s2",
   "url": "https://help.databox.com/cancel-your-subscription",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "Go to Settings > Billing in your Databox account.",
   "supports": "where cancelling starts"
  },
  {
   "id": "s3",
   "url": "https://help.databox.com/cancel-your-subscription",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "Scroll to the bottom of the page and click Cancel Subscription.",
   "supports": "the cancel button"
  },
  {
   "id": "s4",
   "url": "https://help.databox.com/cancel-your-subscription",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "In the confirmation popup, click Cancel Subscription again to complete the process.",
   "supports": "the final confirm"
  },
  {
   "id": "s5",
   "url": "https://databox.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Cancellations take effect at the end of your current billing cycle.",
   "supports": "when a cancellation takes effect"
  },
  {
   "id": "s6",
   "url": "https://databox.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "If you're on quarterly or annual billing, it means the end of the period you've already paid for.",
   "supports": "quarterly and annual plans run to the paid period end"
  },
  {
   "id": "s7",
   "url": "https://help.databox.com/cancel-your-subscription",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "Data will continue syncing until your subscription ends.",
   "supports": "syncing continues to the end"
  },
  {
   "id": "s8",
   "url": "https://help.databox.com/cancel-your-subscription",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "Click Reactivate at the top of the Your subscription box.",
   "supports": "a cancelled subscription shows Reactivate"
  },
  {
   "id": "s9",
   "url": "https://databox.com/terms-of-service",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "The Services are billed in advance on a monthly, quarterly or yearly basis and are non-refundable.",
   "supports": "no refunds"
  },
  {
   "id": "s10",
   "url": "https://databox.com/terms-of-service",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account.",
   "supports": "no partial-period credits"
  },
  {
   "id": "s11",
   "url": "https://help.databox.com/delete-your-account",
   "title": "Delete your account",
   "publisher": "vendor",
   "quote": "Availability Account owner All accounts All subscription plans",
   "supports": "only the account owner deletes the account"
  },
  {
   "id": "s12",
   "url": "https://help.databox.com/delete-your-account",
   "title": "Delete your account",
   "publisher": "vendor",
   "quote": "Scroll to the Delete account section and click Delete account.",
   "supports": "the delete-account steps"
  },
  {
   "id": "s13",
   "url": "https://databox.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "You get 1 user, 3 data sources, 1 dashboard, 10 custom metrics, and 50 AI credits a month",
   "supports": "the Free plan limits"
  },
  {
   "id": "s14",
   "url": "https://help.databox.com/change-your-subscription-plan",
   "title": "Change your subscription plan",
   "publisher": "vendor",
   "quote": "Availability Admins All accounts All subscription plans",
   "supports": "Admins change plans"
  },
  {
   "id": "s15",
   "url": "https://help.databox.com/change-your-subscription-plan",
   "title": "Change your subscription plan",
   "publisher": "vendor",
   "quote": "Click Change plan in the Your subscription box.",
   "supports": "how to downgrade"
  },
  {
   "id": "s16",
   "url": "https://help.databox.com/change-your-subscription-plan",
   "title": "Change your subscription plan",
   "publisher": "vendor",
   "quote": "If you've already paid for the current billing period, the unused portion of your higher-tier plan will be prorated and credited toward your next invoice.",
   "supports": "downgrade credit"
  },
  {
   "id": "s17",
   "url": "https://help.databox.com/change-your-subscription-plan",
   "title": "Change your subscription plan",
   "publisher": "vendor",
   "quote": "No, your data will not be deleted. However, access to content tied to features no longer included in your subscription may be restricted or disabled.",
   "supports": "a downgrade keeps data"
  },
  {
   "id": "s18",
   "url": "https://help.databox.com/choose-a-subscription-plan",
   "title": "Choose a subscription plan",
   "publisher": "vendor",
   "quote": "Quarterly — includes a 10% discount",
   "supports": "quarterly discount"
  },
  {
   "id": "s19",
   "url": "https://help.databox.com/choose-a-subscription-plan",
   "title": "Choose a subscription plan",
   "publisher": "vendor",
   "quote": "Yearly — includes a 20% discount",
   "supports": "yearly discount"
  },
  {
   "id": "s20",
   "url": "https://help.databox.com/export-a-dataset",
   "title": "Export a dataset",
   "publisher": "vendor",
   "quote": "Navigate to Data Manager > Datasets page and locate the dataset you want to export.",
   "supports": "where to export"
  },
  {
   "id": "s21",
   "url": "https://help.databox.com/export-a-dataset",
   "title": "Export a dataset",
   "publisher": "vendor",
   "quote": "To export your dataset as a CSV file, follow these steps:",
   "supports": "the export format"
  },
  {
   "id": "s22",
   "url": "https://help.databox.com/export-a-dataset",
   "title": "Export a dataset",
   "publisher": "vendor",
   "quote": "CSV files can be downloaded via the URL for 30 days from the time of creation.",
   "supports": "the 30-day download window"
  },
  {
   "id": "s23",
   "url": "https://help.databox.com/export-a-dataset",
   "title": "Export a dataset",
   "publisher": "vendor",
   "quote": "No, data cannot be exported directly from the data sources.",
   "supports": "exports come from datasets only"
  },
  {
   "id": "s24",
   "url": "https://help.databox.com/export-a-dataset",
   "title": "Export a dataset",
   "publisher": "vendor",
   "quote": "Exclusive to select subscription plans",
   "supports": "dataset export is plan-limited"
  },
  {
   "id": "s25",
   "url": "https://help.databox.com/cancel-your-subscription",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "You can request a data export before closing your account by contacting Databox support.",
   "supports": "export on request"
  },
  {
   "id": "s26",
   "url": "https://help.databox.com/cancel-your-subscription",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "Exports are provided on a case-by-case basis where technically feasible.",
   "supports": "limits of the requested export"
  },
  {
   "id": "s27",
   "url": "https://help.databox.com/cancel-your-subscription",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "reach out via in-app chat or email us at help@databox.com.",
   "supports": "how to reach support"
  },
  {
   "id": "s28",
   "url": "https://help.databox.com/cancel-your-subscription",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "If the account is later closed, your data enters a 30-day retention period before being permanently deleted.",
   "supports": "the 30-day retention after closure"
  },
  {
   "id": "s29",
   "url": "https://help.databox.com/cancel-your-subscription",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "Existing synced data remains accessible as long as your account is active.",
   "supports": "data stays while the account is active"
  },
  {
   "id": "s30",
   "url": "https://help.databox.com/cancel-your-subscription",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "After that, syncing will be put on hold, meaning no new data will be pulled for your data sources.",
   "supports": "syncing stops after the end date"
  },
  {
   "id": "s31",
   "url": "https://help.databox.com/cancel-your-subscription",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "Depending on your plan, you may not be able to create new connections, add data sources, or build datasets and custom metrics.",
   "supports": "features lost after cancelling"
  },
  {
   "id": "s32",
   "url": "https://help.databox.com/cancel-your-subscription",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "Pausing data syncing can permanently impact metrics with historical data limits.",
   "supports": "the data-gap warning"
  },
  {
   "id": "s33",
   "url": "https://help.databox.com/cancel-your-subscription",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "AI credits continue renewing monthly until your subscription ends, even if you cancel mid-term on a quarterly or annual plan.",
   "supports": "AI credits keep renewing"
  },
  {
   "id": "s34",
   "url": "https://help.databox.com/delete-your-account",
   "title": "Delete your account",
   "publisher": "vendor",
   "quote": "All your personal data, profile, settings, and any content you have created or shared will be permanently deleted and cannot be restored.",
   "supports": "deleting the account is permanent"
  },
  {
   "id": "s35",
   "url": "https://help.databox.com/delete-your-account",
   "title": "Delete your account",
   "publisher": "vendor",
   "quote": "if you're only pausing or plan to return, canceling your subscription is the better option.",
   "supports": "cancelling differs from deleting"
  },
  {
   "id": "s36",
   "url": "https://help.databox.com/delete-your-account",
   "title": "Delete your account",
   "publisher": "vendor",
   "quote": "All users associated with your account lose access immediately upon deletion.",
   "supports": "users lose access on deletion"
  },
  {
   "id": "s37",
   "url": "https://databox.com/terms-of-service",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "You are solely responsible for properly canceling your account through the Website. An email or phone request to cancel your account is not considered cancellation.",
   "supports": "email or phone requests don't count"
  },
  {
   "id": "s38",
   "url": "https://databox.com/terms-of-service",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "All of your User Content will be immediately deleted from your account and the Services upon cancellation.",
   "supports": "the Terms' older data-deletion wording"
  },
  {
   "id": "s39",
   "url": "https://databox.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "If no payment details are added by the end of your 14-day trial, your data will stop syncing and scheduled reports and notifications will be paused.",
   "supports": "trials end without charge"
  },
  {
   "id": "s40",
   "url": "https://databox.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Upgrades and downgrades take effect immediately, with any difference handled as a prorated charge or credit.",
   "supports": "downgrades are immediate"
  },
  {
   "id": "s41",
   "url": "https://help.databox.com/change-your-subscription-plan",
   "title": "Change your subscription plan",
   "publisher": "vendor",
   "quote": "Features and limits that aren't included in the new plan will be disabled or restricted immediately.",
   "supports": "a downgrade restricts features at once"
  },
  {
   "id": "s42",
   "url": "https://help.databox.com/choose-a-subscription-plan",
   "title": "Choose a subscription plan",
   "publisher": "vendor",
   "quote": "If your account is on the Starter, Professional, Performer, Growth, or Premium plan, your current pricing, features, data source allowances, add-ons, and billing cycle options continue to apply.",
   "supports": "legacy plans still exist"
  },
  {
   "id": "s43",
   "url": "https://help.databox.com/change-your-subscription-plan",
   "title": "Change your subscription plan",
   "publisher": "vendor",
   "quote": "Or navigate directly to Settings > Plans.",
   "supports": "where plans are changed"
  },
  {
   "id": "s44",
   "url": "https://help.databox.com/export-a-dataset",
   "title": "Export a dataset",
   "publisher": "vendor",
   "quote": "Choose the columns you want to include in the export.",
   "supports": "the column step"
  },
  {
   "id": "s45",
   "url": "https://help.databox.com/export-a-dataset",
   "title": "Export a dataset",
   "publisher": "vendor",
   "quote": "Click Download or Copy URL, based on your needs.",
   "supports": "downloading the export"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "The Terms of Service (last updated April 2023) conflict with the current help center and pricing FAQ: they say a mid-cycle cancellation takes effect immediately and User Content is deleted on cancellation; the packet follows the newer help and pricing pages and notes the difference",
   "How Custom (contract) plans are cancelled, and any notice period for them, is not documented",
   "Whether deleting the account also stops billing is not stated",
   "No confirmation email for cancelling is described",
   "Databox's help mentions no app-store or marketplace billing, so there is no Apple, Google or partner route"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "ok",
   "notes": [
    "No changes: cancel steps, Admin-only cancel, owner-only deletion, end-of-period effect (pricing FAQ and help center), no-refund Terms, downgrade credit, CSV dataset export and the flagged 2023 Terms conflict all match the official pages"
   ]
  }
 },
 "stackcut": {
  "vendor_id": "databox",
  "name": "Databox",
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    "id": "kpi-reports",
    "title": "A few recurring KPI reports",
    "best_year_one_net": 502
   }
  ]
 },
 "page": "https://stackcut.io/cancel/databox",
 "json": "https://stackcut.io/exits/databox.json",
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 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}