{
 "id": "crunchyroll",
 "name": "Crunchyroll",
 "category": "streaming_video",
 "website": "https://www.crunchyroll.com",
 "domains": [
  "crunchyroll.com"
 ],
 "summary": "Cancel on Crunchyroll.com: profile icon, Settings, Membership Info, Cancel Subscription, then No thanks, Finish Cancellation; Premium lasts to the end of the billing period (a free trial ends at once). App sign-ups cancel through Apple or Google; Amazon, PlayStation, Roku and YouTube sign-ups cancel there. Deleting the app doesn't cancel.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Memberships bought on Crunchyroll.com with a credit card or PayPal",
   "who": "The account holder, signed in on Crunchyroll.com in a web browser",
   "method": "self_serve",
   "start_url": "https://www.crunchyroll.com",
   "steps": [
    {
     "do": "In a web browser, go to Crunchyroll.com and log in",
     "expect": null
    },
    {
     "do": "Click your profile icon, then Settings, then Membership Info",
     "expect": null
    },
    {
     "do": "Click Cancel Subscription",
     "expect": "No thanks, Finish Cancellation"
    },
    {
     "do": "Click No thanks, Finish Cancellation",
     "expect": "Submit and exit"
    },
    {
     "do": "Optionally give a reason and click Submit and exit, or click Skip and exit",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You keep Premium perks until the membership expires at the end of the billing period; cancelling during a free trial ends Premium access immediately",
   "notice": "Cancel before your next billing date to avoid the charge",
   "refund": null,
   "fees": null,
   "source_ids": [
    "s21",
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "Memberships started in the Crunchyroll app on iPhone or iPad (billed by Apple)",
   "who": "The person whose Apple Account pays",
   "method": "platform_settings",
   "start_url": "https://account.apple.com/account/manage/section/subscriptions",
   "steps": [
    {
     "do": "In the Crunchyroll app, tap your profile at bottom right, then Membership, then Manage",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Swipe to your current tier, tap Cancel Subscription, then scroll down and tap Continue with Cancellation",
     "expect": null
    },
    {
     "do": "Or on the device open Settings, tap your name, Subscriptions, Crunchyroll, then Cancel Subscription",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You keep Premium perks until the membership expires at the end of the billing period",
   "notice": "To avoid a charge after an Apple-billed free trial, cancel at least 24 hours before the trial ends",
   "refund": null,
   "fees": null,
   "source_ids": [
    "s7",
    "s8",
    "s9",
    "s4",
    "s23"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "Memberships started in the Crunchyroll app on Android (billed by Google Play)",
   "who": "The person whose Google Account pays",
   "method": "platform_settings",
   "start_url": "https://play.google.com/store/account/subscriptions",
   "steps": [
    {
     "do": "In the Crunchyroll app, tap your profile, then Membership, then Manage",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Swipe to your current tier, tap Cancel Subscription, then Continue with Cancellation (or Pause my Subscription)",
     "expect": null
    },
    {
     "do": "Or cancel it from your subscriptions on Google Play",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You can keep using the subscription for the time you already paid for",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s7",
    "s8",
    "s10",
    "s17"
   ]
  },
  {
   "channel": "amazon",
   "applies_to": "Memberships bought through Amazon, including Prime Video",
   "who": "The Amazon account holder who pays",
   "method": "platform_settings",
   "start_url": "https://www.amazon.com/yourmembershipsandsubscriptions",
   "steps": [
    {
     "do": "Go to Your Memberships and Subscriptions on Amazon and find Crunchyroll",
     "expect": "Manage Subscription"
    },
    {
     "do": "Select Manage Subscription, then Cancel Subscription under Advanced Controls",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s11",
    "s12",
    "s13"
   ]
  },
  {
   "channel": "roku",
   "applies_to": "Memberships billed by Roku, including through The Roku Channel",
   "who": "The Roku account holder",
   "method": "platform_settings",
   "start_url": "https://my.roku.com/subscriptions",
   "steps": [
    {
     "do": "Go to my.roku.com/subscriptions and select Crunchyroll under Active subscriptions",
     "expect": "Manage subscription"
    },
    {
     "do": "Select Manage subscription, then Turn off auto-renew",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You keep access until the current billing cycle ends",
   "notice": null,
   "refund": "No partial-term refunds; you can use the subscription until the end of the billing period",
   "fees": null,
   "source_ids": [
    "s11",
    "s12",
    "s14",
    "s15",
    "s22"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "applies_to": "Memberships bought through PlayStation or YouTube Primetime Channels",
   "who": "The account holder on that platform",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "Use the link in Membership Info on Crunchyroll.com to open the platform that bills you",
     "expect": null
    },
    {
     "do": "Cancel the Crunchyroll subscription in your PlayStation or YouTube account",
     "expect": null
    }
   ],
   "confirm_by": "The platform's own confirmation",
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s11",
    "s12"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "pause",
   "what": "Google Play subscribers can pause instead: in the Android app go to Membership, Manage, Cancel Subscription, then Pause my Subscription. Other billing methods can't pause",
   "evidence": "documented",
   "source_ids": [
    "s17"
   ]
  },
  {
   "type": "downgrade",
   "what": "Move to a lower-cost tier (for example Mega Fan to Fan) with CHANGE PLAN under Settings, Membership Info on the website; third-party billing is changed on that platform",
   "evidence": "documented",
   "source_ids": [
    "s18"
   ]
  },
  {
   "type": "free_plan",
   "what": "After Premium ends the account returns to Free, and you can resubscribe later at crunchyroll.com/premium",
   "evidence": "documented",
   "source_ids": [
    "s19"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The end of the billing period (a cancelled free trial ends immediately)",
  "data_kept": "The account stays intact with watch history, watchlists, preferences and settings until you ask for deletion",
  "you_lose": [
   "Premium perks such as ad-free viewing when the membership expires"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "The web flow shows a screen where you click No thanks, Finish Cancellation, then an optional reason you can skip",
  "tips": [
   "Deleting the app, logging out or removing your payment method does not cancel",
   "Check how you're billed on Crunchyroll.com under Settings, Membership Info before cancelling",
   "App sign-ups have no cancel option on the website; use the app or the app store"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.crunchyroll.com/article/how-do-i-cancel-my-membership",
   "title": "How do I cancel my membership?",
   "publisher": "vendor",
   "quote": "Click your profile icon → Settings → Membership Info.",
   "supports": "the web path to Membership Info"
  },
  {
   "id": "s2",
   "url": "https://help.crunchyroll.com/article/how-do-i-cancel-my-membership",
   "title": "How do I cancel my membership?",
   "publisher": "vendor",
   "quote": "Go to Membership Info → Cancel Subscription. Click No thanks, Finish Cancellation.",
   "supports": "the web steps and the retention screen"
  },
  {
   "id": "s3",
   "url": "https://help.crunchyroll.com/article/how-do-i-cancel-my-membership",
   "title": "How do I cancel my membership?",
   "publisher": "vendor",
   "quote": "You can optionally share feedback about why you're cancelling, then click Submit and exit. If you'd rather not say, click Skip and exit.",
   "supports": "the optional reason step"
  },
  {
   "id": "s4",
   "url": "https://help.crunchyroll.com/article/how-do-i-cancel-my-membership",
   "title": "How do I cancel my membership?",
   "publisher": "vendor",
   "quote": "You'll keep all of your Premium perks until your membership expires at the end of your billing period.",
   "supports": "when access ends"
  },
  {
   "id": "s5",
   "url": "https://help.crunchyroll.com/article/how-do-i-cancel-my-membership",
   "title": "How do I cancel my membership?",
   "publisher": "vendor",
   "quote": "To avoid charges, cancel your membership before your billing date.",
   "supports": "the notice"
  },
  {
   "id": "s6",
   "url": "https://help.crunchyroll.com/article/how-do-free-trials-on-crunchyroll-work",
   "title": "How do free trials on Crunchyroll work?",
   "publisher": "vendor",
   "quote": "This means that once you cancel during the trial period, you'll immediately lose access to Premium features, rather than continuing until the original trial end date.",
   "supports": "free trials end immediately"
  },
  {
   "id": "s7",
   "url": "https://help.crunchyroll.com/article/how-do-i-cancel-my-membership",
   "title": "How do I cancel my membership?",
   "publisher": "vendor",
   "quote": "Tap your profile on the bottom right, then tap Membership. Tap Manage. Swipe to your current membership tier, then tap Cancel Subscription.",
   "supports": "the in-app steps"
  },
  {
   "id": "s8",
   "url": "https://help.crunchyroll.com/article/how-do-i-cancel-my-membership",
   "title": "How do I cancel my membership?",
   "publisher": "vendor",
   "quote": "If you subscribed to Crunchyroll on the app, your membership is linked to your Apple account (for iOS) or your Google account (for Android).",
   "supports": "app sign-ups are billed by Apple or Google"
  },
  {
   "id": "s9",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.",
   "supports": "the Apple steps"
  },
  {
   "id": "s10",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.",
   "supports": "when Google Play access ends"
  },
  {
   "id": "s11",
   "url": "https://help.crunchyroll.com/article/how-do-i-cancel-my-membership",
   "title": "How do I cancel my membership?",
   "publisher": "vendor",
   "quote": "If your membership is linked to a partner service, you'll need to cancel your membership directly through their platform.",
   "supports": "partner billing cancels on the partner's platform"
  },
  {
   "id": "s12",
   "url": "https://help.crunchyroll.com/article/how-do-i-cancel-my-membership",
   "title": "How do I cancel my membership?",
   "publisher": "vendor",
   "quote": "Amazon: Manage Your Subscriptions PlayStation: How to manage subscriptions on PlayStation Roku: Manage or cancel subscriptions through Roku YouTube Primetime: Cancel your Primetime Channel subscription",
   "supports": "the partner list"
  },
  {
   "id": "s13",
   "url": "https://www.amazon.com/gp/help/customer/display.html?nodeId=GU8AWX4GDKM7QGTE",
   "title": "Manage Amazon Subscriptions",
   "publisher": "platform",
   "quote": "Go to Your Memberships and Subscriptions. Locate the subscription that you want to cancel. Select Manage Subscription. Select Cancel Subscription under Advanced Controls.",
   "supports": "the Amazon steps"
  },
  {
   "id": "s14",
   "url": "https://support.roku.com/article/manage-or-cancel-subscriptions",
   "title": "Manage or cancel subscriptions on Roku",
   "publisher": "platform",
   "quote": "Go to my.roku.com/subscriptions. Under Active subscriptions, select the subscription you want to cancel. Select Manage subscription and then select Turn off auto-renew to cancel your subscription.",
   "supports": "the Roku steps"
  },
  {
   "id": "s15",
   "url": "https://support.roku.com/article/manage-or-cancel-subscriptions",
   "title": "Manage or cancel subscriptions on Roku",
   "publisher": "platform",
   "quote": "When you cancel your subscription, you'll still have access until your current billing cycle ends.",
   "supports": "when Roku access ends"
  },
  {
   "id": "s16",
   "url": "https://help.crunchyroll.com/article/how-do-i-cancel-my-membership",
   "title": "How do I cancel my membership?",
   "publisher": "vendor",
   "quote": "Deleting the app, logging out, or removing your payment method won't cancel your subscription.",
   "supports": "the agent tip"
  },
  {
   "id": "s17",
   "url": "https://help.crunchyroll.com/article/how-do-i-cancel-my-membership",
   "title": "How do I cancel my membership?",
   "publisher": "vendor",
   "quote": "If you subscribed to Crunchyroll through Google Play, you have the option to pause your subscription.",
   "supports": "pause for Google Play subscribers"
  },
  {
   "id": "s18",
   "url": "https://help.crunchyroll.com/article/how-do-i-change-my-membership-plan",
   "title": "How do I change my membership plan?",
   "publisher": "vendor",
   "quote": "Crunchyroll allows you to Upgrade or Downgrade your membership directly on the website.",
   "supports": "downgrading on the website"
  },
  {
   "id": "s19",
   "url": "https://help.crunchyroll.com/article/how-do-i-change-my-membership-plan",
   "title": "How do I change my membership plan?",
   "publisher": "vendor",
   "quote": "Once your account returns to Free after your current plan ends, head to crunchyroll.com/premium and choose your new plan.",
   "supports": "the account returns to Free"
  },
  {
   "id": "s20",
   "url": "https://help.crunchyroll.com/article/how-do-i-have-my-account-deleted",
   "title": "How do I have my account deleted?",
   "publisher": "vendor",
   "quote": "If you cancel, your Crunchyroll account will stay intact, along with the watch history, watchlists, preferences and settings.",
   "supports": "what is kept after cancelling"
  },
  {
   "id": "s21",
   "url": "https://help.crunchyroll.com/article/how-do-i-cancel-my-membership",
   "title": "How do I cancel my membership?",
   "publisher": "vendor",
   "quote": "Go to Crunchyroll.com on your web browser. Log in",
   "supports": "the web route starts on Crunchyroll.com in a browser"
  },
  {
   "id": "s22",
   "url": "https://support.roku.com/article/manage-or-cancel-subscriptions",
   "title": "Manage or cancel subscriptions on Roku",
   "publisher": "platform",
   "quote": "If you cancel with time left in your billing period, you can use your subscription until the end of the billing period. No partial-term refunds are provided.",
   "supports": "no partial-term refunds on Roku billing"
  },
  {
   "id": "s23",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.",
   "supports": "cancel an Apple-billed trial at least 24 hours before it ends"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "Crunchyroll's refund policy is not stated in the help articles, and its Terms of Use page could not be read",
   "No confirmation email or on-screen confirmation is documented",
   "When Amazon-, PlayStation- and YouTube-billed access ends is not stated",
   "No data export is documented",
   "In review, the per-platform steps and FAQ answers in Crunchyroll's cancel article couldn't be read, so the cancel button names, the end-of-billing-period rule and the notice aren't reconfirmed",
   "The in-app steps, the Apple/Google billing link, the partner list wording and the Google Play pause aren't in the cancel article's visible text and couldn't be re-checked",
   "Crunchyroll's free-trial, change-plan and account-deletion articles couldn't be re-read in review, so those details aren't reconfirmed",
   "Amazon's help page on managing subscriptions couldn't be checked, so the Amazon steps aren't reconfirmed"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "partial",
   "notes": [
    "Web steps: 'profile picture at top right' replaced by the live wording 'profile icon → Settings → Membership Info' (s1 re-copied, s21 added)",
    "Roku route: added refund (no partial-term refunds) from Roku's page (s22)",
    "Apple route: added notice to cancel a trial at least 24 hours before it ends (s23)",
    "Summary: 'profile picture' changed to 'profile icon'",
    "Level set to partial: the parts of Crunchyroll's articles and Amazon's help page that couldn't be re-checked are listed in unverified"
   ]
  }
 },
 "delete_account": {
  "url": "https://privacyportal.onetrust.com/webform/d19e506f-1a64-463d-94e4-914dd635817d/35fb5149-8905-48f3-9cbf-8b651c427d0e",
  "difficulty": "medium",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/crunchyroll",
 "json": "https://stackcut.io/exits/crunchyroll.json",
 "localized": [
  {
   "language": "de",
   "market": "DE",
   "title": "Crunchyroll kündigen",
   "page": "https://stackcut.io/de/cancel/crunchyroll",
   "checked_on": "2026-10-05"
  },
  {
   "language": "pt-br",
   "market": "BR",
   "title": "Como cancelar a Crunchyroll",
   "page": "https://stackcut.io/pt-br/cancel/crunchyroll",
   "checked_on": "2026-10-08"
  },
  {
   "language": "es",
   "market": "MX",
   "title": "Cómo cancelar Crunchyroll Premium",
   "page": "https://stackcut.io/es/cancel/crunchyroll",
   "checked_on": "2026-10-05"
  }
 ],
 "evidence": {
  "packet_revision": "605a182cdb6537977ec1f84cc1f41b19bc7021542b4a1ce7a6cc0be9453a28c6",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
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  "routes": [
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    "route_id": "crunchyroll--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
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     "next_check_on": "2026-10-29"
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   },
   {
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    "channel": "apple_app_store",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
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     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "crunchyroll--google-play--r3",
    "channel": "google_play",
    "checked_on": "2026-09-29",
    "freshness": {
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     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
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   },
   {
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    "channel": "amazon",
    "checked_on": "2026-09-29",
    "freshness": {
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     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
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    "channel": "roku",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
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   },
   {
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    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
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     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}