{
 "id": "crashplan",
 "name": "CrashPlan",
 "category": "cloud_storage",
 "website": "https://www.crashplan.com",
 "domains": [
  "crashplan.com",
  "console.crashplan.com",
  "support.crashplan.com"
 ],
 "summary": "CrashPlan bought online is billed by Paddle: the billing contact or a Customer Cloud Admin or Billing Admin cancels on the Subscriptions tab of the payment portal. Service runs to the end of the term, with no refunds, and backup data is later permanently deleted, so restore what you need first.",
 "routes": [
  {
   "channel": "reseller_or_partner",
   "label": "Bought online (billed by Paddle)",
   "applies_to": "Subscriptions and free trials bought online, which Paddle sells and bills as merchant of record for CrashPlan",
   "who": "The billing contact, or a console user with the Customer Cloud Admin or Billing Admin role",
   "method": "self_serve",
   "start_url": "https://customer-portal.paddle.com/login/cpl_01hdh0x7ercd1p8g4qxgeqcesn",
   "steps": [
    {
     "do": "Administrators: sign in to the CrashPlan console, select Administration > Status > License Plan, and click Manage Account",
     "expect": null
    },
    {
     "do": "Billing contact: open the CrashPlan payment portal, enter the billing contact's email address, and open the sign-in link emailed to you",
     "expect": null
    },
    {
     "do": "In the payment portal, select the Subscriptions tab and click Cancel subscription",
     "expect": null
    },
    {
     "do": "In the confirmation dialog, click Cancel subscription again",
     "expect": "The subscription is set to end at the end of the current term."
    }
   ],
   "confirm_by": "The portal shows that the subscription is set to end at the end of the current term",
   "effective": "The subscription and its backups continue until the end of the current term, then stop",
   "notice": null,
   "refund": "None: CrashPlan subscriptions are non-refundable, including the unused part of a term",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Bought through CrashPlan sales",
   "applies_to": "Subscriptions bought through the CrashPlan sales team",
   "who": "The customer, through its CrashPlan account representative or customer support",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Contact your CrashPlan account representative, who manages subscriptions bought through the sales team, and say you won't renew",
     "expect": null
    },
    {
     "do": "Under CrashPlan's terms, renewals can also be cancelled through customer support; send any formal notice by email to legal@crashplan.com",
     "expect": null
    }
   ],
   "confirm_by": "Keep a copy of your notice; CrashPlan's pages don't describe a confirmation",
   "effective": "The order runs to the end of its term; it keeps renewing until you or CrashPlan choose not to renew",
   "notice": "The terms don't state a notice period; give notice before the renewal date in your order",
   "refund": "None: orders are non-refundable and non-cancelable except as the agreement provides",
   "fees": null,
   "source_ids": [
    "s14",
    "s15",
    "s16",
    "s17",
    "s18"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "label": "Through an MSP or reseller",
   "applies_to": "CrashPlan provided by a managed service provider (MSP) or a reseller",
   "who": "The customer of the MSP or reseller",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Contact the MSP or reseller that provides CrashPlan and ask it to cancel; that provider manages your billing",
     "expect": null
    }
   ],
   "confirm_by": "Confirmation from the provider",
   "effective": "Set by your agreement with the provider",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s13"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "seat_reduction",
   "what": "Pay for fewer licenses: on a device-based plan, deactivate devices you no longer back up or need backups for; on a user-based plan, contact CrashPlan technical support to reduce licenses",
   "evidence": "documented",
   "source_ids": [
    "s19",
    "s20"
   ]
  }
 ],
 "export": [
  {
   "data": "Backed-up files",
   "how": "In the CrashPlan console, go to Administration > Devices and run a Zip restore of the files you need",
   "format": "ZIP file downloaded in the web browser",
   "limits": "Zip restores are capped by the organization's web restore size limit setting; restore before the subscription ends, since new restores can't be started after that",
   "source_ids": [
    "s24",
    "s25",
    "s26",
    "s21"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current term; backups continue until then",
  "data_kept": "Backup data is permanently deleted some time after the subscription ends (no exact period is stated); a console administrator can resubscribe for about 45 days",
  "you_lose": [
   "Backups stop and new restores can't be started once the subscription ends",
   "The backup data, which is later permanently deleted"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "A free trial converts to a paid subscription after 14 days unless it is cancelled in the payment portal first",
   "Restore any files you need before the term ends: after it, new restores can't be started",
   "A pending cancellation can be undone in the portal by repeating the steps and clicking Don't cancel",
   "Billing emails, receipts and invoices go only to the billing contact",
   "If CrashPlan came through the sales team, an MSP or a reseller, cancel with them, not in the payment portal"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://support.crashplan.com/hc/en-us/articles/39128417166349",
   "title": "How billing works for CrashPlan subscriptions purchased online",
   "publisher": "vendor",
   "quote": "A CrashPlan subscription purchased online is sold by Paddle, the merchant of record for CrashPlan.",
   "supports": "Paddle sells and bills online purchases"
  },
  {
   "id": "s2",
   "url": "https://support.crashplan.com/hc/en-us/articles/39128417166349",
   "title": "How billing works for CrashPlan subscriptions purchased online",
   "publisher": "vendor",
   "quote": "The CrashPlan payment portal is where you can update the payment method, view invoices, and cancel the subscription.",
   "supports": "cancelling happens in the payment portal"
  },
  {
   "id": "s3",
   "url": "https://support.crashplan.com/hc/en-us/articles/39128417166349",
   "title": "How billing works for CrashPlan subscriptions purchased online",
   "publisher": "vendor",
   "quote": "Sign in to the CrashPlan console, select Administration > Status > License Plan, and click Manage Account.",
   "supports": "administrator path into the payment portal"
  },
  {
   "id": "s4",
   "url": "https://support.crashplan.com/hc/en-us/articles/39128417166349",
   "title": "How billing works for CrashPlan subscriptions purchased online",
   "publisher": "vendor",
   "quote": "enter the billing contact's email address, and open the sign-in link in the email that arrives.",
   "supports": "how the billing contact signs in to the portal"
  },
  {
   "id": "s5",
   "url": "https://support.crashplan.com/hc/en-us/articles/38682672729613",
   "title": "Cancel your CrashPlan subscription",
   "publisher": "vendor",
   "quote": "You are the billing contact, or have a CrashPlan account with the Customer Cloud Admin or Billing Admin role.",
   "supports": "who can cancel"
  },
  {
   "id": "s6",
   "url": "https://support.crashplan.com/hc/en-us/articles/38682672729613",
   "title": "Cancel your CrashPlan subscription",
   "publisher": "vendor",
   "quote": "To undo a pending cancellation, follow these steps again, but click Don't cancel instead of Cancel subscription.",
   "supports": "button names, and undoing a pending cancellation"
  },
  {
   "id": "s7",
   "url": "https://support.crashplan.com/hc/en-us/articles/38682672729613",
   "title": "Cancel your CrashPlan subscription",
   "publisher": "vendor",
   "quote": "The subscription is set to end at the end of the current term.",
   "supports": "what the portal shows after cancelling"
  },
  {
   "id": "s8",
   "url": "https://support.crashplan.com/hc/en-us/articles/38682672729613",
   "title": "Cancel your CrashPlan subscription",
   "publisher": "vendor",
   "quote": "The subscription and its backups continue until the end of the current term.",
   "supports": "when cancelling takes effect"
  },
  {
   "id": "s9",
   "url": "https://support.crashplan.com/hc/en-us/articles/39128417166349",
   "title": "How billing works for CrashPlan subscriptions purchased online",
   "publisher": "vendor",
   "quote": "CrashPlan subscriptions are non-refundable, including the unused part of a term.",
   "supports": "refund policy"
  },
  {
   "id": "s10",
   "url": "https://support.crashplan.com/hc/en-us/articles/39128417166349",
   "title": "How billing works for CrashPlan subscriptions purchased online",
   "publisher": "vendor",
   "quote": "A CrashPlan subscription renews automatically at the end of each term and charges the payment method on file.",
   "supports": "automatic renewal"
  },
  {
   "id": "s11",
   "url": "https://support.crashplan.com/hc/en-us/articles/38682672729613",
   "title": "Cancel your CrashPlan subscription",
   "publisher": "vendor",
   "quote": "You can cancel a free trial the same way, before it converts to a paid subscription.",
   "supports": "cancelling a free trial"
  },
  {
   "id": "s12",
   "url": "https://support.crashplan.com/hc/en-us/articles/8724403869325",
   "title": "How to start your CrashPlan free trial",
   "publisher": "vendor",
   "quote": "Your trial will automatically convert to a paid subscription at the end of the 14-day period if not cancelled before the end of the trial",
   "supports": "the trial lasts 14 days and converts to paid"
  },
  {
   "id": "s13",
   "url": "https://support.crashplan.com/hc/en-us/articles/39128417166349",
   "title": "How billing works for CrashPlan subscriptions purchased online",
   "publisher": "vendor",
   "quote": "If you receive CrashPlan through a managed service provider (MSP) or a reseller, that provider manages your billing.",
   "supports": "MSP and reseller billing"
  },
  {
   "id": "s14",
   "url": "https://support.crashplan.com/hc/en-us/articles/39128417166349",
   "title": "How billing works for CrashPlan subscriptions purchased online",
   "publisher": "vendor",
   "quote": "Subscriptions purchased through the CrashPlan sales team are managed by your account representative.",
   "supports": "sales-team subscriptions"
  },
  {
   "id": "s15",
   "url": "https://www.crashplan.com/terms-conditions/",
   "title": "CrashPlan Terms and Conditions of Service",
   "publisher": "vendor",
   "quote": "Your Order will continue to renew until you or CrashPlan choose not to renew.",
   "supports": "orders renew until either side chooses not to renew"
  },
  {
   "id": "s16",
   "url": "https://www.crashplan.com/terms-conditions/",
   "title": "CrashPlan Terms and Conditions of Service",
   "publisher": "vendor",
   "quote": "You can cancel renewals by contacting customer support as described at",
   "supports": "cancelling renewals through customer support"
  },
  {
   "id": "s17",
   "url": "https://www.crashplan.com/terms-conditions/",
   "title": "CrashPlan Terms and Conditions of Service",
   "publisher": "vendor",
   "quote": "All Orders are non-refundable and non-cancelable except as expressly provided in this Agreement.",
   "supports": "orders are non-refundable and non-cancelable"
  },
  {
   "id": "s18",
   "url": "https://www.crashplan.com/terms-conditions/",
   "title": "CrashPlan Terms and Conditions of Service",
   "publisher": "vendor",
   "quote": "You will email all notices to CrashPlan at legal@crashplan.com.",
   "supports": "where formal notices go"
  },
  {
   "id": "s19",
   "url": "https://support.crashplan.com/hc/en-us/articles/39128417166349",
   "title": "How billing works for CrashPlan subscriptions purchased online",
   "publisher": "vendor",
   "quote": "Deactivate devices that you no longer back up or need to keep backups for.",
   "supports": "cutting device-based licenses"
  },
  {
   "id": "s20",
   "url": "https://support.crashplan.com/hc/en-us/articles/39128417166349",
   "title": "How billing works for CrashPlan subscriptions purchased online",
   "publisher": "vendor",
   "quote": "Contact CrashPlan technical support to reduce your number of licenses.",
   "supports": "cutting user-based licenses"
  },
  {
   "id": "s21",
   "url": "https://support.crashplan.com/hc/en-us/articles/38682672729613",
   "title": "Cancel your CrashPlan subscription",
   "publisher": "vendor",
   "quote": "Once it ends, new restores cannot be started, and the backup data is later permanently deleted.",
   "supports": "restores stop and backup data is deleted after the subscription ends"
  },
  {
   "id": "s22",
   "url": "https://support.crashplan.com/hc/en-us/articles/38682672729613",
   "title": "Cancel your CrashPlan subscription",
   "publisher": "vendor",
   "quote": "For about 45 days, a console administrator can resubscribe.",
   "supports": "resubscribe window"
  },
  {
   "id": "s23",
   "url": "https://www.crashplan.com/terms-conditions/",
   "title": "CrashPlan Terms and Conditions of Service",
   "publisher": "vendor",
   "quote": "CrashPlan will delete any Customer Data in accordance with the applicable Documentation.",
   "supports": "deletion of customer data"
  },
  {
   "id": "s24",
   "url": "https://support.crashplan.com/hc/en-us/articles/44748542294413",
   "title": "Restoring files from the CrashPlan console via Zip restore",
   "publisher": "vendor",
   "quote": "Navigate to Administration > Devices.",
   "supports": "where a Zip restore starts in the console"
  },
  {
   "id": "s25",
   "url": "https://support.crashplan.com/hc/en-us/articles/44748542294413",
   "title": "Restoring files from the CrashPlan console via Zip restore",
   "publisher": "vendor",
   "quote": "A ZIP file containing your restored files will download in your web browser.",
   "supports": "Zip restore format"
  },
  {
   "id": "s26",
   "url": "https://support.crashplan.com/hc/en-us/articles/44748542294413",
   "title": "Restoring files from the CrashPlan console via Zip restore",
   "publisher": "vendor",
   "quote": "Zip file restores are subject to your organization's web restore size limit setting.",
   "supports": "Zip restore size limit"
  },
  {
   "id": "s27",
   "url": "https://support.crashplan.com/hc/en-us/articles/39128417166349",
   "title": "How billing works for CrashPlan subscriptions purchased online",
   "publisher": "vendor",
   "quote": "Paddle sends billing emails, including receipts and invoices, to the billing contact only.",
   "supports": "billing emails go to the billing contact"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "CrashPlan's help pages don't say whether a cancellation email is sent",
   "How long backup data is kept after a subscription ends before it is permanently deleted isn't stated on CrashPlan's help pages or terms",
   "Notice periods for contracts bought through CrashPlan sales are set in each order, not on CrashPlan's public pages",
   "Cancellation terms for CrashPlan through an MSP or reseller are set by that provider"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Added the steps from CrashPlan's own cancellation article: Subscriptions tab, Cancel subscription, then confirm; added who can cancel, the on-screen confirmation and how to undo",
    "Added routes for subscriptions bought through CrashPlan sales (terms: renews until either side chooses not to; cancel renewals via support; notices to legal@crashplan.com) and through an MSP or reseller",
    "Added what happens after the term: restores stop, backup data is later permanently deleted, resubscribe within about 45 days",
    "Added license reduction under pay_less and a Zip restore export from the console",
    "Replaced trial quotes with the 14-day trial article; dropped a quote from a page that could not be confirmed word for word",
    "support.crashplan.com pages block scripted checks: quotes were read with WebFetch and confirmed word for word against CrashPlan's own help-center article API, so the spot-checker reports them as EMPTY"
   ]
  }
 },
 "delete_account": {
  "url": "https://helpdesk.code42.com",
  "difficulty": "hard",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/crashplan",
 "json": "https://stackcut.io/exits/crashplan.json",
 "evidence": {
  "packet_revision": "7852011040f7898f25f1e3692ef6344fb7cc598fd34424503ee65589db0e41a5",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "crashplan--reseller-or-partner--r1",
    "channel": "reseller_or_partner",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "crashplan--sales-contract--r2",
    "channel": "sales_contract",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "crashplan--reseller-or-partner--r3",
    "channel": "reseller_or_partner",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}