{
 "id": "course_hero",
 "name": "Course Hero",
 "category": "education_learning",
 "website": "https://www.coursehero.com",
 "domains": [
  "coursehero.com"
 ],
 "summary": "Cancel on the web: profile picture, Settings, Stop Recurring Membership, then confirm; an email confirms it. Cancellations take effect within 7 business days and Premier lasts to the period's end. iTunes or Google Play sign-ups cancel in the store. Cancelling doesn't refund recent charges.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Course Hero Premier memberships bought on coursehero.com",
   "who": "The Course Hero account holder, signed in",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Sign in at coursehero.com and click your profile picture at the top right to open Settings",
     "expect": "Stop Recurring Membership"
    },
    {
     "do": "Click Stop Recurring Membership",
     "expect": null
    },
    {
     "do": "Follow the instructions on the page to confirm the cancellation",
     "expect": null
    }
   ],
   "confirm_by": "An email confirming that the membership has been canceled",
   "effective": "Cancellations take effect within 7 business days; Premier access continues until the membership period expires, then the account reverts to a Basic Membership",
   "notice": "Course Hero says cancellations take effect within 7 business days",
   "refund": "Cancelling does not automatically refund new or recent recurring charges; to ask about a refund, contact support from the refunds help article",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s9",
    "s10"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "Course Hero subscriptions bought in the iOS app through iTunes / the App Store (billed by Apple)",
   "who": "The Apple Account that bought the subscription",
   "method": "platform_settings",
   "start_url": "https://account.apple.com/account/manage/section/subscriptions",
   "steps": [
    {
     "do": "On your iPhone or iPad, open Settings and tap your name",
     "expect": "Subscriptions"
    },
    {
     "do": "Tap Subscriptions, then Course Hero",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Tap Cancel Subscription (you may need to scroll down)",
     "expect": null
    }
   ],
   "confirm_by": "In Subscriptions there is no Cancel button, or an expiration message in red text",
   "effective": null,
   "notice": "To avoid paying after an Apple free trial, cancel at least 24 hours before the trial ends",
   "refund": null,
   "fees": null,
   "source_ids": [
    "s7",
    "s16",
    "s17",
    "s18"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "Course Hero subscriptions bought in the Android app (billed by Google Play)",
   "who": "The Google Account that bought the subscription",
   "method": "platform_settings",
   "start_url": "https://play.google.com/store/account/subscriptions",
   "steps": [
    {
     "do": "Go to your subscriptions in Google Play, signed in to the Google Account that pays",
     "expect": "Course Hero"
    },
    {
     "do": "Next to Course Hero, click Manage, then Cancel subscription",
     "expect": "a confirmation pop-up asking for a reason"
    },
    {
     "do": "Select a reason, then click Continue",
     "expect": null
    }
   ],
   "confirm_by": "Google Play offers Resubscribe for the subscription once it is cancelled",
   "effective": "You can keep using the subscription for the time you have already paid",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s8",
    "s19",
    "s20",
    "s22"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "pause",
   "what": "Pause a Premier subscription for 1, 2 or 3 months from Account Settings (Pause Subscription) to hold unused days; once every 30 days; not for iTunes or Google Play subscriptions",
   "evidence": "documented",
   "source_ids": [
    "s11",
    "s12",
    "s13",
    "s14"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The end of the membership period; then the account reverts to a Basic Membership",
  "data_kept": null,
  "you_lose": [
   "Premier access when the membership period ends (the account becomes a Basic Membership)"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "On the web the cancel button is called Stop Recurring Membership",
   "Cancellations can take up to 7 business days to take effect",
   "Cancelling does not refund recent charges; ask support separately if you think you qualify",
   "An account with an active paid membership cannot be deleted: cancel first and let the membership expire",
   "Uninstalling the app does not cancel a Google Play subscription"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://support.coursehero.com/hc/en-us/articles/200351034-How-can-I-cancel-my-Course-Hero-subscription",
   "title": "How can I cancel my Course Hero subscription?",
   "publisher": "vendor",
   "quote": "Log in to your account and click on profile picture on the upper right-hand side to go to your Settings.",
   "supports": "where the web flow starts"
  },
  {
   "id": "s2",
   "url": "https://support.coursehero.com/hc/en-us/articles/200351034-How-can-I-cancel-my-Course-Hero-subscription",
   "title": "How can I cancel my Course Hero subscription?",
   "publisher": "vendor",
   "quote": "Click the \"Stop Recurring Membership\" button.",
   "supports": "the cancel button"
  },
  {
   "id": "s3",
   "url": "https://support.coursehero.com/hc/en-us/articles/200351034-How-can-I-cancel-my-Course-Hero-subscription",
   "title": "How can I cancel my Course Hero subscription?",
   "publisher": "vendor",
   "quote": "Follow the instructions on the page to confirm cancellation.",
   "supports": "the confirm step"
  },
  {
   "id": "s4",
   "url": "https://support.coursehero.com/hc/en-us/articles/200351034-How-can-I-cancel-my-Course-Hero-subscription",
   "title": "How can I cancel my Course Hero subscription?",
   "publisher": "vendor",
   "quote": "you will receive an email confirming that your membership has been canceled successfully",
   "supports": "how to confirm it worked"
  },
  {
   "id": "s5",
   "url": "https://support.coursehero.com/hc/en-us/articles/200351034-How-can-I-cancel-my-Course-Hero-subscription",
   "title": "How can I cancel my Course Hero subscription?",
   "publisher": "vendor",
   "quote": "Cancellations will be effective within 7 business days.",
   "supports": "processing time"
  },
  {
   "id": "s6",
   "url": "https://support.coursehero.com/hc/en-us/articles/200351034-How-can-I-cancel-my-Course-Hero-subscription",
   "title": "How can I cancel my Course Hero subscription?",
   "publisher": "vendor",
   "quote": "After the membership period expires, your account will then revert to a Basic Membership, which means you will have Premier access until then.",
   "supports": "when access ends and what the account becomes"
  },
  {
   "id": "s7",
   "url": "https://support.coursehero.com/hc/en-us/articles/200351034-How-can-I-cancel-my-Course-Hero-subscription",
   "title": "How can I cancel my Course Hero subscription?",
   "publisher": "vendor",
   "quote": "If you signed up through iTunes, you can cancel your subscription directly through your iTunes account.",
   "supports": "the Apple route"
  },
  {
   "id": "s8",
   "url": "https://support.coursehero.com/hc/en-us/articles/200351034-How-can-I-cancel-my-Course-Hero-subscription",
   "title": "How can I cancel my Course Hero subscription?",
   "publisher": "vendor",
   "quote": "If you signed up through the Google Play store, you can cancel your subscription directly through your Google Play account.",
   "supports": "the Google Play route"
  },
  {
   "id": "s9",
   "url": "https://support.coursehero.com/hc/en-us/articles/200351034-How-can-I-cancel-my-Course-Hero-subscription",
   "title": "How can I cancel my Course Hero subscription?",
   "publisher": "vendor",
   "quote": "This will not automatically refund any new or recent recurring charges.",
   "supports": "cancelling does not refund"
  },
  {
   "id": "s10",
   "url": "https://support.coursehero.com/hc/en-us/articles/200351074-Does-Course-Hero-offer-refunds",
   "title": "Does Course Hero offer refunds?",
   "publisher": "vendor",
   "quote": "The fastest way to find out if you qualify for a refund is to reach out",
   "supports": "refunds are decided by support on request"
  },
  {
   "id": "s11",
   "url": "https://support.coursehero.com/hc/en-us/articles/203134244-What-does-pausing-my-account-do",
   "title": "What does pausing my account do?",
   "publisher": "vendor",
   "quote": "To pause your subscription, go to your Account Settings and then click on the Pause Subscription button to place a hold on unused Premier Subscription days.",
   "supports": "how to pause"
  },
  {
   "id": "s12",
   "url": "https://support.coursehero.com/hc/en-us/articles/203134244-What-does-pausing-my-account-do",
   "title": "What does pausing my account do?",
   "publisher": "vendor",
   "quote": "You can pause for 1, 2, or 3 months.",
   "supports": "pause lengths"
  },
  {
   "id": "s13",
   "url": "https://support.coursehero.com/hc/en-us/articles/203134244-What-does-pausing-my-account-do",
   "title": "What does pausing my account do?",
   "publisher": "vendor",
   "quote": "Kindly note that you may only pause your account once every 30 days.",
   "supports": "pause limit"
  },
  {
   "id": "s14",
   "url": "https://support.coursehero.com/hc/en-us/articles/203134244-What-does-pausing-my-account-do",
   "title": "What does pausing my account do?",
   "publisher": "vendor",
   "quote": "Subscriptions purchased through the Google Play Store or through Apples' iTunes are not able to be paused or downgraded.",
   "supports": "no pause for app-store subscriptions"
  },
  {
   "id": "s15",
   "url": "https://support.coursehero.com/hc/en-us/articles/204007370--How-do-I-close-or-delete-my-Course-Hero-account",
   "title": "How do I close or delete my Course Hero account?",
   "publisher": "vendor",
   "quote": "Deleting your account is not an option if you currently have an active paid membership.",
   "supports": "the account-deletion tip"
  },
  {
   "id": "s16",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.",
   "supports": "the Apple steps"
  },
  {
   "id": "s17",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm on Apple"
  },
  {
   "id": "s18",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.",
   "supports": "trial notice on Apple"
  },
  {
   "id": "s19",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.",
   "supports": "the Google Play steps"
  },
  {
   "id": "s20",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.",
   "supports": "when access ends on Google Play"
  },
  {
   "id": "s21",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "Important: When you uninstall an app, your subscription won't cancel.",
   "supports": "the uninstall tip"
  },
  {
   "id": "s22",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "For the subscription you want to restart, click Resubscribe.",
   "supports": "a cancelled Google Play subscription shows Resubscribe"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "The direct URL of the Settings page is not published on the help pages",
   "Whether the web flow shows offers or asks for a reason before confirming is not documented",
   "What Course Hero keeps after cancelling, and any data export, are not documented on the pages we read",
   "When access ends for an Apple-billed subscription is not stated on the pages we read"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "ok",
   "notes": [
    "No changes: web steps, email confirmation, 7-business-day timing, refund, pause, account deletion and the iTunes and Google Play routes match the help pages"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/course_hero",
 "json": "https://stackcut.io/exits/course_hero.json",
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   "age_days": 10,
   "stale_after_days": 30,
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  "routes": [
   {
    "route_id": "course-hero--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
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 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}