{
 "id": "cloudmailin",
 "name": "CloudMailin",
 "category": "developer_tools",
 "website": "https://www.cloudmailin.com",
 "domains": [
  "cloudmailin.com"
 ],
 "summary": "Downgrade or cancel your CloudMailin account at any time; billing stops at the end of the current period, with no refunds. If you added CloudMailin as a Heroku add-on, remove it with heroku addons:destroy cloudmailin. Gotcha: that destroys all associated data and can't be undone.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Billed by CloudMailin",
   "applies_to": "CloudMailin plans (such as Starter, Professional, Premium and Corporate) paid directly to CloudMailin",
   "who": "The account holder, signed in",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Export any content you need first: you're responsible for exporting it before the account ends",
     "expect": null
    },
    {
     "do": "Sign in to CloudMailin and downgrade or cancel your account; CloudMailin's docs page 'Cancelling your Account or Subscription' (docs.cloudmailin.com/getting_started/cancelling_your_account/) covers the steps",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Billing stops at the end of your current billing period, and you aren't charged again",
   "notice": null,
   "refund": "None: the subscription fee isn't refundable and is only adjusted for the next billing period; the Terms add that any refund is at CloudMailin's discretion and only as credit for the service",
   "fees": "Any outstanding balance becomes due at once when you cancel",
   "source_ids": [
    "c1",
    "c12",
    "c10",
    "c2",
    "c11",
    "c3",
    "c13",
    "c4",
    "c5"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "label": "Billed through Heroku",
   "applies_to": "CloudMailin added to a Heroku app as an add-on",
   "who": "A Heroku user with access to the app",
   "method": "platform_settings",
   "start_url": "https://devcenter.heroku.com/articles/cloudmailin",
   "steps": [
    {
     "do": "Download the message history archive from the CloudMailin dashboard if you need it: removing the add-on destroys all associated data and can't be undone",
     "expect": null
    },
    {
     "do": "Run heroku addons:destroy cloudmailin for the app",
     "expect": "Removing cloudmailin from your app... done"
    }
   ],
   "confirm_by": "The Heroku CLI reports that cloudmailin was removed from the app",
   "effective": "Heroku prorates add-on costs to the second, so charges stop when the add-on is destroyed; the bill for a month's use arrives the following month",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "h8",
    "h1",
    "h2",
    "h3",
    "h4",
    "h5"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "A free plan needs no card, with smaller limits (512KB per message)",
   "evidence": "documented",
   "source_ids": [
    "c6",
    "c7"
   ]
  },
  {
   "type": "downgrade",
   "what": "Move to a cheaper plan: Starter is $25 a month. Heroku add-on plans can be upgraded or downgraded at any time without interrupting service, though Heroku restarts the app",
   "evidence": "documented",
   "source_ids": [
    "c12",
    "c8",
    "h6",
    "h7"
   ]
  }
 ],
 "export": [
  {
   "data": "Message history archive",
   "how": "Download it from the CloudMailin dashboard before removing the Heroku add-on",
   "format": null,
   "limits": "Removing the add-on destroys all associated data and can't be undone",
   "source_ids": [
    "h8",
    "h2"
   ]
  }
 ],
 "after_cancel": {
  "access_until": null,
  "data_kept": "Not stated for direct accounts; removing the Heroku add-on destroys all associated data at once",
  "you_lose": [
   "All data associated with a Heroku add-on once it is removed"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Removing the Heroku add-on can't be undone and destroys all associated data",
   "Changing a Heroku add-on plan restarts the app",
   "Any refund is at CloudMailin's discretion and comes only as service credit",
   "Paid plans start with a 7-day free trial; cancel before it ends or the plan is charged automatically"
  ]
 },
 "sources": [
  {
   "id": "c1",
   "url": "https://www.cloudmailin.com/terms",
   "title": "Terms and Conditions of Service",
   "publisher": "vendor",
   "quote": "You may terminate these Terms at any time by canceling your account on the CloudMailin Services.",
   "supports": "you can cancel at any time, on the service"
  },
  {
   "id": "c2",
   "url": "https://www.cloudmailin.com/terms",
   "title": "Terms and Conditions of Service",
   "publisher": "vendor",
   "quote": "You will not receive any refunds if you cancel your account.",
   "supports": "no refunds"
  },
  {
   "id": "c3",
   "url": "https://www.cloudmailin.com/terms",
   "title": "Terms and Conditions of Service",
   "publisher": "vendor",
   "quote": "refunds (if any) are at the discretion of CloudMailin and only in the form of credit for the CloudMailin Services.",
   "supports": "refunds only as credit"
  },
  {
   "id": "c4",
   "url": "https://www.cloudmailin.com/terms",
   "title": "Terms and Conditions of Service",
   "publisher": "vendor",
   "quote": "You are solely responsible for exporting your Content and Application(s) from the CloudMailin Services",
   "supports": "export before cancelling"
  },
  {
   "id": "c5",
   "url": "https://docs.cloudmailin.com/",
   "title": "CloudMailin documentation",
   "publisher": "vendor",
   "quote": "Cancelling your Account or Subscription",
   "supports": "CloudMailin documents cancelling on its docs site"
  },
  {
   "id": "c6",
   "url": "https://www.cloudmailin.com/plans",
   "title": "Plans and pricing",
   "publisher": "vendor",
   "quote": "No card required",
   "supports": "the free plan needs no card"
  },
  {
   "id": "c7",
   "url": "https://www.cloudmailin.com/plans",
   "title": "Plans and pricing",
   "publisher": "vendor",
   "quote": "512KB per message",
   "supports": "the free plan's message size limit"
  },
  {
   "id": "c8",
   "url": "https://www.cloudmailin.com/plans",
   "title": "Plans and pricing",
   "publisher": "vendor",
   "quote": "$25 /mo",
   "supports": "the Starter plan price"
  },
  {
   "id": "c9",
   "url": "https://www.cloudmailin.com/plans",
   "title": "Plans and pricing",
   "publisher": "vendor",
   "quote": "7-Day Free Trial",
   "supports": "paid plans start with a trial"
  },
  {
   "id": "h1",
   "url": "https://devcenter.heroku.com/articles/cloudmailin",
   "title": "CloudMailin (Heroku Dev Center)",
   "publisher": "platform",
   "quote": "heroku addons:destroy cloudmailin",
   "supports": "the command that removes the add-on"
  },
  {
   "id": "h2",
   "url": "https://devcenter.heroku.com/articles/cloudmailin",
   "title": "CloudMailin (Heroku Dev Center)",
   "publisher": "platform",
   "quote": "This will destroy all associated data and cannot be undone!",
   "supports": "removal deletes data"
  },
  {
   "id": "h3",
   "url": "https://devcenter.heroku.com/articles/cloudmailin",
   "title": "CloudMailin (Heroku Dev Center)",
   "publisher": "platform",
   "quote": "Removing cloudmailin from",
   "supports": "what the CLI shows when removal works"
  },
  {
   "id": "h4",
   "url": "https://devcenter.heroku.com/articles/usage-and-billing",
   "title": "Usage and Billing (Heroku Dev Center)",
   "publisher": "platform",
   "quote": "Heroku prorates all costs to the second, calculated based on when you created or destroyed an add-on.",
   "supports": "charges stop when the add-on is destroyed"
  },
  {
   "id": "h5",
   "url": "https://devcenter.heroku.com/articles/usage-and-billing",
   "title": "Usage and Billing (Heroku Dev Center)",
   "publisher": "platform",
   "quote": "In any given month, you receive the bill for the previous month of use, not the current month.",
   "supports": "when the final bill arrives"
  },
  {
   "id": "h6",
   "url": "https://devcenter.heroku.com/articles/cloudmailin",
   "title": "CloudMailin (Heroku Dev Center)",
   "publisher": "platform",
   "quote": "CloudMailin plans can be upgraded or downgraded at any time without service interruption.",
   "supports": "changing add-on plans"
  },
  {
   "id": "h7",
   "url": "https://devcenter.heroku.com/articles/cloudmailin",
   "title": "CloudMailin (Heroku Dev Center)",
   "publisher": "platform",
   "quote": "Heroku will restart the app",
   "supports": "plan changes restart the app"
  },
  {
   "id": "c10",
   "url": "https://www.cloudmailin.com/legal/refund-policy",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "billing stops at the end of your current period and you won't be charged again.",
   "supports": "when billing stops after cancelling"
  },
  {
   "id": "c11",
   "url": "https://www.cloudmailin.com/legal/refund-policy",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "Your subscription fee is not refundable and will only be adjusted for the next billing period.",
   "supports": "subscription fees aren't refunded"
  },
  {
   "id": "c12",
   "url": "https://www.cloudmailin.com/legal/refund-policy",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "You may downgrade or cancel your account at any time.",
   "supports": "downgrade or cancel at any time"
  },
  {
   "id": "c13",
   "url": "https://www.cloudmailin.com/terms",
   "title": "Terms and Conditions of Service",
   "publisher": "vendor",
   "quote": "Any outstanding balance becomes immediately due and payable upon termination of the Terms for any reason.",
   "supports": "an outstanding balance is due on cancelling"
  },
  {
   "id": "c14",
   "url": "https://www.cloudmailin.com/legal/refund-policy",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "If you do not cancel your account before the free trail ends you will automatically be charged.",
   "supports": "trials convert to paid unless cancelled"
  },
  {
   "id": "h8",
   "url": "https://devcenter.heroku.com/articles/cloudmailin",
   "title": "CloudMailin (Heroku Dev Center)",
   "publisher": "platform",
   "quote": "You can retrive the message history archive from the dashboard before removing the add-on.",
   "supports": "downloading message history before removing the add-on"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "The dashboard steps for cancelling a plan or deleting an account, and whether the service keeps working until the end of the paid period, aren't confirmed; CloudMailin documents cancelling on its 'Cancelling your Account or Subscription' page",
   "Whether a cancelled paid plan drops to the free plan or closes the account isn't confirmed",
   "How long CloudMailin keeps messages and settings after cancelling isn't stated in its Terms",
   "How to export message history from an account billed directly by CloudMailin isn't described; Heroku's guide says the archive can be downloaded from the dashboard"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked the Terms, plans page and Heroku's CloudMailin and billing guides; the Heroku route, plans and refund terms confirmed",
    "Added CloudMailin's Refund Policy: you can downgrade or cancel at any time, billing stops at the end of the current period, fees aren't refunded",
    "Fees: any outstanding balance becomes due at once when you cancel (Terms)",
    "Export: Heroku's guide says to download the message history archive from the dashboard before removing the add-on",
    "Tips: a trial is charged automatically unless cancelled before it ends",
    "The dashboard steps on CloudMailin's own cancellation page are still unconfirmed"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/cloudmailin",
 "json": "https://stackcut.io/exits/cloudmailin.json",
 "evidence": {
  "packet_revision": "3124f92924d799fa7f68769d9bfd6802d0d38d3bdcc4cacb81154a8218c92eaf",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "cloudmailin--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "cloudmailin--reseller-or-partner--r2",
    "channel": "reseller_or_partner",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}