{
 "id": "clockify",
 "name": "Clockify",
 "category": "business_finance",
 "website": "https://clockify.me",
 "domains": [
  "clockify.me"
 ],
 "summary": "A Workspace Owner or Admin opens the menu next to the workspace name, then Subscription, Billing, Cancel subscription. Paid features last until the billing cycle ends, then the workspace drops to Free; no refunds. Export CSV/Excel first: Free exports only PDF, 31 days per report.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Clockify paid plans (Basic, Standard, Pro, Enterprise) and CAKE.com Bundle plans, monthly or annual, paid by card through Stripe",
   "who": "A Workspace Owner or Admin",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Open the menu next to your workspace name and choose Subscription",
     "expect": "the Billing tab"
    },
    {
     "do": "Go to the Billing tab and find your current subscription plan",
     "expect": "Cancel subscription"
    },
    {
     "do": "Click Cancel subscription",
     "expect": "an optional feedback step"
    },
    {
     "do": "Optionally share feedback, then confirm your decision",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Paid features stay until the end of the current billing cycle, then the workspace switches to the Free plan. If a past-due payment is cancelled, the subscription ends immediately",
   "notice": null,
   "refund": "No refunds for cancelled subscriptions unless a charge came from a system error; the Terms say payments for the current term are non-cancellable and non-refundable",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12",
    "s13",
    "s14",
    "s15"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "The Free plan keeps unlimited tracking and projects for up to 5 users; reports export only as PDF, up to 31 days per report",
   "evidence": "documented",
   "source_ids": [
    "s16",
    "s17",
    "s18",
    "s20"
   ]
  },
  {
   "type": "downgrade",
   "what": "Switch to a lower plan in Subscription; premium features continue until the end of the paid billing period",
   "evidence": "documented",
   "source_ids": [
    "s19",
    "s12"
   ]
  },
  {
   "type": "seat_reduction",
   "what": "A Workspace Owner or Admin can remove vacant seats: there's no refund, but the next bill reflects the new seat count",
   "evidence": "documented",
   "source_ids": [
    "s12",
    "s21"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Annual billing gives a discount on the total bill; it is charged in advance for 12 months",
   "evidence": "documented",
   "source_ids": [
    "s22",
    "s23"
   ]
  }
 ],
 "export": [
  {
   "data": "Time entries and reports",
   "how": "For a full export, open the Detailed report, choose the longest date range and click Export; or open Workspace settings, click the Import tab, scroll to Data export, enter the year you want and click Export Time Entries (one year at a time)",
   "format": "CSV or Excel on Basic or higher; PDF on the Free plan",
   "limits": "On the Free plan exports are PDF only, up to 31 days per report and 3,000 rows per PDF, so export CSV or Excel before the paid plan ends",
   "source_ids": [
    "s20",
    "s24",
    "s25",
    "s26",
    "s27",
    "s18",
    "s36",
    "s37"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current billing cycle (at once if a past-due payment is cancelled)",
  "data_kept": "Nothing is deleted: the workspace moves to the Free plan and Clockify stores data indefinitely until you delete the workspace or account. The CAKE.com Terms allow erasing data from an account that is delinquent, suspended or terminated for 30 days or more",
  "you_lose": [
   "Paid features, once the workspace switches to the Free plan",
   "CSV and Excel exports (Free exports PDF only, up to 31 days per report)",
   "With a CAKE.com Bundle plan, paid features in every workspace of the organization"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "An optional feedback step comes before you confirm",
  "tips": [
   "Export time entries as CSV or Excel before the paid period ends: on Free, exports are PDF-only and capped at 31 days per report",
   "Cancelling a CAKE.com Bundle plan downgrades every workspace in the organization to Free",
   "Subscriptions renew automatically each month or year until cancelled",
   "Deleting the CAKE.com account is separate and can't be undone; a workspace owner must first transfer the owner role or remove active members"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://clockify.me/help/administration/cancel-subscription-on-clockify",
   "title": "Cancel subscription",
   "publisher": "vendor",
   "quote": "Open the menu next to your workspace name",
   "supports": "where the flow starts"
  },
  {
   "id": "s2",
   "url": "https://clockify.me/help/administration/cancel-subscription-on-clockify",
   "title": "Cancel subscription",
   "publisher": "vendor",
   "quote": "Choose Subscription from the dropdown",
   "supports": "the Subscription step"
  },
  {
   "id": "s3",
   "url": "https://clockify.me/help/administration/cancel-subscription-on-clockify",
   "title": "Cancel subscription",
   "publisher": "vendor",
   "quote": "Go to the Billing tab",
   "supports": "the Billing tab"
  },
  {
   "id": "s4",
   "url": "https://clockify.me/help/administration/cancel-subscription-on-clockify",
   "title": "Cancel subscription",
   "publisher": "vendor",
   "quote": "Click Cancel subscription",
   "supports": "the cancel button"
  },
  {
   "id": "s5",
   "url": "https://clockify.me/help/administration/cancel-subscription-on-clockify",
   "title": "Cancel subscription",
   "publisher": "vendor",
   "quote": "Share feedback to help us improve",
   "supports": "the optional feedback step"
  },
  {
   "id": "s6",
   "url": "https://clockify.me/help/administration/cancel-subscription-on-clockify",
   "title": "Cancel subscription",
   "publisher": "vendor",
   "quote": "Confirm your decision",
   "supports": "the final confirm"
  },
  {
   "id": "s7",
   "url": "https://clockify.me/help/administration/cancel-subscription-on-clockify",
   "title": "Cancel subscription",
   "publisher": "vendor",
   "quote": "until the end of your current billing cycle.",
   "supports": "paid features last until the cycle ends"
  },
  {
   "id": "s8",
   "url": "https://clockify.me/help/administration/cancel-subscription-on-clockify",
   "title": "Cancel subscription",
   "publisher": "vendor",
   "quote": "your workspace will automatically switch to the Free plan",
   "supports": "the workspace drops to Free"
  },
  {
   "id": "s9",
   "url": "https://clockify.me/help/administration/cancel-subscription-on-clockify",
   "title": "Cancel subscription",
   "publisher": "vendor",
   "quote": "If payment for a past-due subscription is canceled, your subscription will end immediately.",
   "supports": "past-due subscriptions end at once"
  },
  {
   "id": "s10",
   "url": "https://clockify.me/help/administration/cancel-subscription-on-clockify",
   "title": "Cancel subscription",
   "publisher": "vendor",
   "quote": "Clockify does not offer refunds for canceled subscriptions unless a charge occurred due to a system error.",
   "supports": "the refund policy"
  },
  {
   "id": "s11",
   "url": "https://clockify.me/help/administration/cancel-subscription-on-clockify",
   "title": "Cancel subscription",
   "publisher": "vendor",
   "quote": "If you're canceling a Bundle plan, all workspaces in your organization will be downgraded to the Free plan.",
   "supports": "Bundle plans"
  },
  {
   "id": "s12",
   "url": "https://clockify.me/help/getting-started/getting-started-as-admin-and-workspace-owner/manage-subscription-billing-for-your-workspace",
   "title": "Manage subscription & billing for your workspace",
   "publisher": "vendor",
   "quote": "Only Workspace Owners and Admins have the ability to manage subscriptions and user seats.",
   "supports": "who can cancel or change the plan"
  },
  {
   "id": "s13",
   "url": "https://clockify.me/help/administration/payment-process",
   "title": "Payment process",
   "publisher": "vendor",
   "quote": "Payment is done securely through Stripe.",
   "supports": "how Clockify bills"
  },
  {
   "id": "s14",
   "url": "https://cake.com/terms",
   "title": "CAKE.com Terms of Use",
   "publisher": "vendor",
   "quote": "You can cancel your Subscription Plan at any time via your User Account settings and your Subscription Plan will terminate upon the expiry of the then-current Subscription Term.",
   "supports": "cancel anytime; ends at the end of the term"
  },
  {
   "id": "s15",
   "url": "https://cake.com/terms",
   "title": "CAKE.com Terms of Use",
   "publisher": "vendor",
   "quote": "all payments are non-cancellable for the Initial Subscription Term or the then-current Renewal Term, as applicable, and are final and non-refundable.",
   "supports": "payments are non-refundable"
  },
  {
   "id": "s16",
   "url": "https://clockify.me/help/administration/subscription-plans",
   "title": "Subscription plans",
   "publisher": "vendor",
   "quote": "Unlimited tracking",
   "supports": "the Free plan includes unlimited tracking"
  },
  {
   "id": "s17",
   "url": "https://clockify.me/help/administration/subscription-plans",
   "title": "Subscription plans",
   "publisher": "vendor",
   "quote": "Up to 5 users",
   "supports": "the Free plan's user limit"
  },
  {
   "id": "s18",
   "url": "https://clockify.me/help/reports/exporting-reports",
   "title": "Export reports",
   "publisher": "vendor",
   "quote": "If you are on a Free plan, you can only export up to a maximum of 31 days or 1 month per report.",
   "supports": "the Free plan export limit"
  },
  {
   "id": "s19",
   "url": "https://clockify.me/help/getting-started/getting-started-as-admin-and-workspace-owner/manage-subscription-billing-for-your-workspace",
   "title": "Manage subscription & billing for your workspace",
   "publisher": "vendor",
   "quote": "Your access to premium features will continue until the end of your current paid billing period.",
   "supports": "when a downgrade takes effect"
  },
  {
   "id": "s20",
   "url": "https://clockify.me/help/reports/exporting-reports",
   "title": "Export reports",
   "publisher": "vendor",
   "quote": "You can export data and download reports in PDF (Free plan) or CSV/Excel (Basic plan or higher)",
   "supports": "export formats by plan"
  },
  {
   "id": "s21",
   "url": "https://clockify.me/help/getting-started/getting-started-as-admin-and-workspace-owner/manage-subscription-billing-for-your-workspace",
   "title": "Manage subscription & billing for your workspace",
   "publisher": "vendor",
   "quote": "You can remove extra vacant seats, and although no refunds are provided for removed seats, your next bill will be adjusted to reflect the updated number of seats.",
   "supports": "removing seats"
  },
  {
   "id": "s22",
   "url": "https://clockify.me/help/getting-started/getting-started-as-admin-and-workspace-owner/manage-subscription-billing-for-your-workspace",
   "title": "Manage subscription & billing for your workspace",
   "publisher": "vendor",
   "quote": "You can choose to pay Monthly or select Annual Billing to receive a discount on your total bill.",
   "supports": "the annual billing discount"
  },
  {
   "id": "s23",
   "url": "https://clockify.me/help/administration/subscription-plans",
   "title": "Subscription plans",
   "publisher": "vendor",
   "quote": "When you opt for the annual subscription plan, you get charged in advance",
   "supports": "annual plans are charged upfront"
  },
  {
   "id": "s24",
   "url": "https://clockify.me/help/reports/exporting-reports",
   "title": "Export reports",
   "publisher": "vendor",
   "quote": "To get a full export (with all time entries), go to Detailed report, choose the longest date range, and export the results.",
   "supports": "how to get a full export"
  },
  {
   "id": "s25",
   "url": "https://clockify.me/help/reports/exporting-reports",
   "title": "Export reports",
   "publisher": "vendor",
   "quote": "A PDF file can contain up to 3000 rows.",
   "supports": "the PDF row limit"
  },
  {
   "id": "s26",
   "url": "https://clockify.me/help/administration/deleting-account",
   "title": "Delete account",
   "publisher": "vendor",
   "quote": "If you'd like a backup of all your time entries, you can export them in the Detailed report or use the Data export section in Workspace settings",
   "supports": "the Data export section"
  },
  {
   "id": "s27",
   "url": "https://clockify.me/help/administration/deleting-account",
   "title": "Delete account",
   "publisher": "vendor",
   "quote": "Export Time Entries",
   "supports": "the Data export button"
  },
  {
   "id": "s29",
   "url": "https://clockify.me/help/administration/cancel-subscription-on-clockify",
   "title": "Cancel subscription",
   "publisher": "vendor",
   "quote": "Clockify doesn't delete anything unless you choose to remove your workspace",
   "supports": "data is kept after cancelling"
  },
  {
   "id": "s30",
   "url": "https://clockify.me/help/administration/deleting-account",
   "title": "Delete account",
   "publisher": "vendor",
   "quote": "Clockify stores your data indefinitely, until you delete your account, or delete your data.",
   "supports": "how long data is kept"
  },
  {
   "id": "s31",
   "url": "https://cake.com/terms",
   "title": "CAKE.com Terms of Use",
   "publisher": "vendor",
   "quote": "CAKE.com may permanently erase User Data if the User Account is delinquent, suspended, or terminated for thirty (30) days or more.",
   "supports": "when data may be erased"
  },
  {
   "id": "s32",
   "url": "https://cake.com/terms",
   "title": "CAKE.com Terms of Use",
   "publisher": "vendor",
   "quote": "including without limitation, Clockify, Pumble, and Plaky",
   "supports": "the CAKE.com Terms cover Clockify"
  },
  {
   "id": "s33",
   "url": "https://clockify.me/help/administration/payment-process",
   "title": "Payment process",
   "publisher": "vendor",
   "quote": "Your subscription is automatically renewed each month/year.",
   "supports": "auto-renewal"
  },
  {
   "id": "s34",
   "url": "https://clockify.me/help/administration/deleting-account",
   "title": "Delete account",
   "publisher": "vendor",
   "quote": "Once you delete the account, there's no undo.",
   "supports": "deleting the account is permanent"
  },
  {
   "id": "s35",
   "url": "https://clockify.me/help/administration/deleting-account",
   "title": "Delete account",
   "publisher": "vendor",
   "quote": "transfer your owner role to someone else",
   "supports": "owners must hand over the workspace first"
  },
  {
   "id": "s36",
   "url": "https://clockify.me/help/administration/deleting-account",
   "title": "Delete account",
   "publisher": "vendor",
   "quote": "Click the Import tab",
   "supports": "the Data export section is on the Import tab"
  },
  {
   "id": "s37",
   "url": "https://clockify.me/help/administration/deleting-account",
   "title": "Delete account",
   "publisher": "vendor",
   "quote": "Enter which year's worth of data you want to export",
   "supports": "the Data export covers one year at a time"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "Clockify's help pages on paying and cancelling don't mention Apple App Store or Google Play purchases, resellers, or invoiced Enterprise contracts, so no such routes were added",
   "What confirms the cancellation (an email or a status on the Billing tab) is not documented",
   "What happens to users beyond the Free plan's 5 after a downgrade is not documented"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Route, refund, Bundle, past-due and data terms re-checked against the help center and CAKE.com Terms: no errors found",
    "Export: named the Import tab and the per-year Data export"
   ]
  }
 },
 "delete_account": {
  "url": "https://app.clockify.me/user/settings/delete",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "stackcut": {
  "vendor_id": "clockify",
  "name": "Clockify",
  "recipes": [
   {
    "id": "replace-clockify",
    "title": "Time tracking",
    "best_year_one_net": 34
   }
  ]
 },
 "page": "https://stackcut.io/cancel/clockify",
 "json": "https://stackcut.io/exits/clockify.json",
 "evidence": {
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  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "clockify--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}