{
 "id": "clay",
 "name": "Clay",
 "category": "marketing_sales",
 "website": "https://www.clay.com",
 "domains": [
  "clay.com",
  "clay.run"
 ],
 "summary": "A workspace admin cancels in Settings, Plan & billing (the Billing section), or by emailing support@clay.run. Features last until the next payment date, then the workspace moves to the free plan. Fees are non-refundable, and credits above the new plan's rollover limit are lost when the cycle ends.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "In your workspace",
   "applies_to": "Clay paid plans (monthly or annual) billed to the workspace",
   "who": "A workspace admin (admins access billing and workspace configuration)",
   "method": "self_serve",
   "start_url": "https://app.clay.com",
   "steps": [
    {
     "do": "Click your profile picture in the top-right corner and select Settings",
     "expect": "Plan & billing"
    },
    {
     "do": "In the sidebar, open Plan & billing",
     "expect": null
    },
    {
     "do": "Use the cancel option in the Billing section; the public FAQ does not name its button or the final confirmation control",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You keep the plan's features until the next payment due date, then the workspace moves to the free plan",
   "notice": null,
   "refund": "Except as set out in the agreement, all fees are non-refundable",
   "fees": null,
   "source_ids": [
    "c1",
    "c2",
    "c3",
    "c6",
    "c7",
    "c9"
   ]
  },
  {
   "channel": "direct_web",
   "label": "By email",
   "applies_to": "Any Clay subscription, including contract plans",
   "who": "The account holder or workspace admin",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Email support@clay.run and ask to cancel the Clay subscription, naming the workspace",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Cancelling opts out of auto-renewal: a contract plan continues for the duration in your contract; other plans keep their features until the next payment due date, then move to the free plan",
   "notice": "No notice period is stated in the Terms: cancel before the contract ends, or it renews automatically at Clay's current rates",
   "refund": "Except as set out in the agreement, all fees are non-refundable",
   "fees": null,
   "source_ids": [
    "c7",
    "c10",
    "c11",
    "c9",
    "c25",
    "c26"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "The free plan includes 500 actions a month and 1.2K data credits a year. The pricing page lists up to 200 rows per table, while the FAQ says 50 for free and trial accounts; confirm the limit shown for your workspace.",
   "evidence": "documented",
   "source_ids": [
    "c12",
    "c13",
    "c14",
    "c30"
   ]
  },
  {
   "type": "downgrade",
   "what": "Switch to a cheaper plan in Settings, Plan & billing, Switch plan and review the change before confirming. Official pages disagree on timing: the FAQ keeps current features until the next payment due date, while workspace settings says plan changes activate immediately. The FAQ says excess credits remain usable until the billing cycle ends.",
   "evidence": "documented",
   "source_ids": [
    "c5",
    "c15",
    "c16",
    "c28",
    "c29"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Annual billing saves 10%; at renewal on the same or a higher-tier plan, unused data credits can roll over up to a cap of 15% of your annual data-credit allocation, in addition to the new credits.",
   "evidence": "documented",
   "source_ids": [
    "c17",
    "c18",
    "c19"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The next payment due date; then the workspace moves to the free plan",
  "data_kept": "Clay keeps user data while the account is active; deleting the account deletes the data, deleting a workspace permanently removes its tables and configurations, and you can ask support@clay.run to delete your data",
  "you_lose": [
   "Data credits above the new plan's rollover limit once the billing cycle ends",
   "Unused actions: they reset each billing cycle and don't roll over",
   "Paid-plan table capacity: the free-plan row limit is unresolved because pricing lists 200 rows per table and the FAQ lists 50 for free/trial accounts",
   "API keys, if you delete the account"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Workspace admins manage billing: sign in as an admin",
   "Spend or export what you need before the billing cycle ends: extra credits are cut to the new plan's rollover limit",
   "Clay contracts renew automatically at Clay's current rates when the subscription ends",
   "Deleting a workspace or account is permanent and isn't the same as cancelling; account deletion also removes API keys"
  ]
 },
 "sources": [
  {
   "id": "c1",
   "url": "https://university.clay.com/docs/workspace-administration-documentation",
   "title": "Account and workspace settings",
   "publisher": "vendor",
   "quote": "Access billing and workspace configuration",
   "supports": "admins manage billing"
  },
  {
   "id": "c2",
   "url": "https://university.clay.com/docs/workspace-administration-documentation",
   "title": "Account and workspace settings",
   "publisher": "vendor",
   "quote": "Click on your profile picture in the top-right corner and select Settings.",
   "supports": "where the flow starts"
  },
  {
   "id": "c3",
   "url": "https://university.clay.com/docs/workspace-administration-documentation",
   "title": "Account and workspace settings",
   "publisher": "vendor",
   "quote": "In the left-hand sidebar, navigate to Plan & billing",
   "supports": "the Plan & billing page"
  },
  {
   "id": "c4",
   "url": "https://university.clay.com/docs/workspace-administration-documentation",
   "title": "Account and workspace settings",
   "publisher": "vendor",
   "quote": "Select the plan you want to switch to",
   "supports": "choosing another plan"
  },
  {
   "id": "c5",
   "url": "https://university.clay.com/docs/plans-and-billing",
   "title": "Plans & billing",
   "publisher": "vendor",
   "quote": "click Switch plan",
   "supports": "the Switch plan button"
  },
  {
   "id": "c6",
   "url": "https://www.clay.com/faq",
   "title": "Clay FAQ",
   "publisher": "vendor",
   "quote": "You can find the option to cancel in the Billing section at any time.",
   "supports": "where to cancel"
  },
  {
   "id": "c7",
   "url": "https://www.clay.com/faq",
   "title": "Clay FAQ",
   "publisher": "vendor",
   "quote": "You'll enjoy your plan's features until the next payment due date; at that point, you'll be moved to the free plan.",
   "supports": "when a cancellation takes effect"
  },
  {
   "id": "c8",
   "url": "https://university.clay.com/docs/workspace-administration-documentation",
   "title": "Account and workspace settings",
   "publisher": "vendor",
   "quote": "confirm your selection by clicking Review change",
   "supports": "the confirm step and the Review change button"
  },
  {
   "id": "c9",
   "url": "https://www.clay.com/terms-of-service",
   "title": "Clay Terms of Service",
   "publisher": "vendor",
   "quote": "Except as set forth in the Agreement, all fees are non-refundable.",
   "supports": "no refunds"
  },
  {
   "id": "c10",
   "url": "https://www.clay.com/terms-of-service",
   "title": "Clay Terms of Service",
   "publisher": "vendor",
   "quote": "You can cancel your subscription by emailing support@clay.run or in your Clay account.",
   "supports": "cancelling by email or in the account"
  },
  {
   "id": "c11",
   "url": "https://www.clay.com/terms-of-service",
   "title": "Clay Terms of Service",
   "publisher": "vendor",
   "quote": "Your contract will automatically renew at Clay's most-up-to-date-rates when your subscription ends.",
   "supports": "automatic renewal"
  },
  {
   "id": "c12",
   "url": "https://www.clay.com/pricing",
   "title": "Clay pricing",
   "publisher": "vendor",
   "quote": "Includes 500 actions/mo",
   "supports": "free plan actions"
  },
  {
   "id": "c13",
   "url": "https://www.clay.com/pricing",
   "title": "Clay pricing",
   "publisher": "vendor",
   "quote": "1.2K data credits/yr",
   "supports": "free plan data credits"
  },
  {
   "id": "c14",
   "url": "https://www.clay.com/pricing",
   "title": "Clay pricing",
   "publisher": "vendor",
   "quote": "Run up to 200 rows per table",
   "supports": "free plan row limit"
  },
  {
   "id": "c15",
   "url": "https://www.clay.com/faq",
   "title": "Clay FAQ",
   "publisher": "vendor",
   "quote": "If you downgrade, you can enjoy your plan's current features until the next payment due date.",
   "supports": "when a downgrade takes effect"
  },
  {
   "id": "c16",
   "url": "https://www.clay.com/faq",
   "title": "Clay FAQ",
   "publisher": "vendor",
   "quote": "If you cancel or downgrade, you can use any excess credits until your current billing cycle ends.",
   "supports": "using credits before the cycle ends"
  },
  {
   "id": "c17",
   "url": "https://www.clay.com/pricing",
   "title": "Clay pricing",
   "publisher": "vendor",
   "quote": "Annual ∙ Save 10%",
   "supports": "the annual saving"
  },
  {
   "id": "c18",
   "url": "https://www.clay.com/faq",
   "title": "Clay FAQ",
   "publisher": "vendor",
   "quote": "If you are on an annual plan, you are eligible for a 15% credit rollover of unused credits, provided you renew on the same or a higher-tier plan.",
   "supports": "annual credit rollover"
  },
  {
   "id": "c19",
   "url": "https://university.clay.com/docs/plans-and-billing",
   "title": "Plans & billing",
   "publisher": "vendor",
   "quote": "up to 15% of your annual data credits",
   "supports": "the annual allocation basis for the rollover cap; the paragraph conditions renewal on the same or a higher tier"
  },
  {
   "id": "c20",
   "url": "https://www.clay.com/faq",
   "title": "Clay FAQ",
   "publisher": "vendor",
   "quote": "After the billing cycle ends, your balance will be reduced to the credit rollover limit of your new plan.",
   "supports": "credits are cut after the cycle"
  },
  {
   "id": "c21",
   "url": "https://www.clay.com/pricing",
   "title": "Clay pricing",
   "publisher": "vendor",
   "quote": "Actions reset each billing cycle and don't roll over",
   "supports": "actions don't roll over"
  },
  {
   "id": "c22",
   "url": "https://www.clay.com/terms-of-service",
   "title": "Clay Terms of Service",
   "publisher": "vendor",
   "quote": "If your account is deleted, your data is deleted with it.",
   "supports": "data is deleted with the account"
  },
  {
   "id": "c23",
   "url": "https://university.clay.com/docs/workspace-administration-documentation",
   "title": "Account and workspace settings",
   "publisher": "vendor",
   "quote": "All workspace data, tables, and configurations will be permanently removed.",
   "supports": "workspace deletion is permanent"
  },
  {
   "id": "c24",
   "url": "https://university.clay.com/docs/workspace-administration-documentation",
   "title": "Account and workspace settings",
   "publisher": "vendor",
   "quote": "Your API keys are deleted.",
   "supports": "account deletion removes API keys"
  },
  {
   "id": "c25",
   "url": "https://www.clay.com/terms-of-service",
   "title": "Clay Terms of Service",
   "publisher": "vendor",
   "quote": "If you have a paid plan with Clay your subscription will continue for the duration laid out in your contract.",
   "supports": "a contract plan runs for its full term"
  },
  {
   "id": "c26",
   "url": "https://www.clay.com/terms-of-service",
   "title": "Clay Terms of Service",
   "publisher": "vendor",
   "quote": "If you'd like to opt-out of auto-renewal services you can do so by canceling your Clay subscription.",
   "supports": "cancelling opts out of auto-renewal"
  },
  {
   "id": "c27",
   "url": "https://www.clay.com/terms-of-service",
   "title": "Clay Terms of Service",
   "publisher": "vendor",
   "quote": "Users can request data deletion by contacting support@clay.run",
   "supports": "asking for data deletion"
  },
  {
   "id": "c28",
   "url": "https://university.clay.com/docs/workspace-administration-documentation",
   "title": "Account and workspace settings",
   "publisher": "vendor",
   "quote": "Your plan changes will be activated immediately",
   "supports": "the workspace-settings timing statement for upgrades or downgrades; conflicts with the FAQ downgrade timing"
  },
  {
   "id": "c29",
   "url": "https://university.clay.com/docs/plans-and-billing",
   "title": "Plans & billing",
   "publisher": "vendor",
   "quote": "Choose the plan you'd like to downgrade to",
   "supports": "the separate documented downgrade flow"
  },
  {
   "id": "c30",
   "url": "https://www.clay.com/faq",
   "title": "Clay FAQ",
   "publisher": "vendor",
   "quote": "Trial and free accounts are limited to 50 rows per table",
   "supports": "the FAQ free/trial row-limit statement; conflicts with pricing page free-plan limit"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "The exact cancel control in the Billing section isn't described step by step: the FAQ says the cancel option is in the Billing section, and the docs describe Switch plan",
   "No help article on exporting a table to CSV was found in Clay's docs (only exports to integrations), so export is left empty",
   "Enterprise contract terms (term length, notice for non-renewal) aren't in the Terms of Service: they say contracts renew automatically at Clay's current rates",
   "What confirms a cancellation isn't documented",
   "The FAQ lists both support@clay.com and support@clay.run; the Terms name support@clay.run for cancelling, so that address is used here",
   "Official sources disagree on paid-plan downgrade timing: workspace settings says upgrades or downgrades activate immediately, while the FAQ preserves current features until the next payment due date. The account-specific effective date and charges must be checked before confirming.",
   "Official sources disagree on the Free plan row limit: the pricing page lists 200 rows per table, while the FAQ lists 50 for free and trial accounts. The currently applicable workspace limit is unverified."
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-07",
   "result": "partial",
   "notes": [
    "Scoped follow-up against account/workspace settings, Plans & billing, FAQ and pricing only (c1-c8, c12-c21, c23-c24, c28-c30). The packet-wide checked_on remains 2026-09-29. Other pages and signed-in account flows were not rechecked in this follow-up.",
    "c3: the workspace billing label is now Plan & billing (singular). The cancellation route no longer treats generic Switch plan and Review change controls as a documented cancellation confirmation.",
    "c19: the rollover sentence was extended; the 15% cap is unchanged and is based on annual data credits, not 15% of the remaining unused balance. Renewal must be at the same or a higher tier.",
    "Recorded the downgrade-timing and free-row-limit conflicts explicitly rather than choosing one official page as the applicable account policy.",
    "No signed-in cancellation, plan change, offer, completion or savings was observed.",
    "Historical 2026-09-29 review: Email route: a contract plan runs for the duration in the contract; cancelling only opts out of auto-renewal (effective and notice updated)",
    "Historical 2026-09-29 review: Added the Terms' data-deletion request address to data_kept",
    "Historical 2026-09-29 review: Confirm step now expects the Review change button",
    "Historical 2026-09-29 review: Corrected the unverified note: the FAQ lists both support addresses",
    "Historical 2026-09-29 review: Still unconfirmed: the exact cancel control, the confirmation, and any CSV export article (Clay's export docs list integrations only)"
   ]
  }
 },
 "stackcut": {
  "vendor_id": "clay",
  "name": "Clay",
  "recipes": [
   {
    "id": "replace-clay",
    "title": "Lead enrichment",
    "best_year_one_net": 2208
   }
  ]
 },
 "page": "https://stackcut.io/cancel/clay",
 "json": "https://stackcut.io/exits/clay.json",
 "evidence": {
  "packet_revision": "3fc6d4203ca2115fcf5588b5f25c2a9b27d3a590cfcef7359871b83b2a10b5e3",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "clay--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "clay--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}