{
 "id": "chegg",
 "name": "Chegg",
 "category": "education_learning",
 "website": "https://www.chegg.com",
 "domains": [
  "chegg.com"
 ],
 "summary": "Cancel on a computer at chegg.com: My Account, Orders, Cancel Subscription, then confirm with the orange Cancel Subscription button. Access lasts until the billing period ends. App Store or Google Play subscriptions must be cancelled in the store. The flow offers a pause (up to six months) first.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Chegg subscriptions such as Chegg Study bought on chegg.com and billed by Chegg",
   "who": "The Chegg account holder, signed in",
   "method": "self_serve",
   "start_url": "https://www.chegg.com/my/orders",
   "steps": [
    {
     "do": "On a desktop or laptop computer, sign in at chegg.com and go to My Account, then Orders",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Find the subscription and choose Cancel Subscription",
     "expect": "Pause instead"
    },
    {
     "do": "Skip the pause offer and choose the orange Cancel Subscription button at the bottom of the page to confirm",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "No further charges; you keep access for the rest of the current billing period",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s6",
    "s8",
    "s9",
    "s17"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "Chegg subscriptions bought in the Chegg app on an iPhone or iPad (billed by Apple)",
   "who": "The Apple Account that bought the subscription",
   "method": "platform_settings",
   "start_url": "https://account.apple.com/account/manage/section/subscriptions",
   "steps": [
    {
     "do": "On your iPhone or iPad, open Settings and tap your name",
     "expect": "Subscriptions"
    },
    {
     "do": "Tap Subscriptions, then the Chegg subscription",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Tap Cancel Subscription (you may need to scroll down)",
     "expect": null
    }
   ],
   "confirm_by": "In Subscriptions there is no Cancel button, or an expiration message in red text",
   "effective": "Chegg says cancelling stops future charges and you keep access through the end of the current paid term",
   "notice": "To avoid paying after an Apple free trial, cancel at least 24 hours before the trial ends",
   "refund": null,
   "fees": null,
   "source_ids": [
    "s7",
    "s8",
    "s10",
    "s11",
    "s12"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "Chegg subscriptions bought in the Chegg app on Android (billed by Google Play)",
   "who": "The Google Account that bought the subscription",
   "method": "platform_settings",
   "start_url": "https://play.google.com/store/account/subscriptions",
   "steps": [
    {
     "do": "Go to your subscriptions in Google Play, signed in to the Google Account that pays",
     "expect": "the Chegg subscription"
    },
    {
     "do": "Next to the Chegg subscription, click Manage, then Cancel subscription",
     "expect": "a confirmation pop-up asking for a reason"
    },
    {
     "do": "Select a reason, then click Continue",
     "expect": null
    }
   ],
   "confirm_by": "Google Play offers Resubscribe for the subscription once it is cancelled",
   "effective": "You can keep using the subscription for the time you have already paid",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s7",
    "s13",
    "s14",
    "s16"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "pause",
   "what": "Pause a Chegg Study subscription for up to six months instead of cancelling (offered as Pause instead in the cancel flow)",
   "evidence": "documented",
   "source_ids": [
    "s5",
    "s6"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The end of the current paid term or billing period",
  "data_kept": null,
  "you_lose": [
   "Access to the Chegg subscription once the paid term ends"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "Choosing Cancel Subscription first offers Pause instead (a pause of up to six months) before the final orange Cancel Subscription button",
  "tips": [
   "Chegg's cancel steps are written for a desktop or laptop computer",
   "Subscriptions bought through the Apple App Store or Google Play must be cancelled in that store, not on chegg.com",
   "Uninstalling the Chegg app does not cancel a Google Play subscription"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.chegg.com/en/contactus?a=How-do-I-cancel-my-Chegg-Study-subscription---id--LiAlcgGuQN6HnOLVkrpNgw",
   "title": "How do I cancel my Chegg Study subscription?",
   "publisher": "vendor",
   "quote": "Use a desktop or laptop computer and follow these steps",
   "supports": "the web flow is for a computer"
  },
  {
   "id": "s2",
   "url": "https://www.chegg.com/en/contactus?a=How-do-I-cancel-my-Chegg-Study-subscription---id--LiAlcgGuQN6HnOLVkrpNgw",
   "title": "How do I cancel my Chegg Study subscription?",
   "publisher": "vendor",
   "quote": "Find the subscription you would like to cancel on the right and Click Cancel Subscription",
   "supports": "the cancel step under Orders"
  },
  {
   "id": "s3",
   "url": "https://www.chegg.com/en/contactus?a=How-do-I-cancel-my-Chegg-Study-subscription---id--LiAlcgGuQN6HnOLVkrpNgw",
   "title": "How do I cancel my Chegg Study subscription?",
   "publisher": "vendor",
   "quote": "orange Cancel Subscription button at the bottom of the screen to confirm the cancelation",
   "supports": "the final confirm step"
  },
  {
   "id": "s4",
   "url": "https://www.chegg.com/en/contactus?a=How-do-I-cancel-my-Chegg-Study-subscription---id--LiAlcgGuQN6HnOLVkrpNgw",
   "title": "How do I cancel my Chegg Study subscription?",
   "publisher": "vendor",
   "quote": "You won't be charged again, and you will have access to your subscription for the remainder of your current billing period.",
   "supports": "when access ends and that charges stop"
  },
  {
   "id": "s5",
   "url": "https://www.chegg.com/en/contactus?a=Can-I-pause-my-Chegg-Study-subscription---id--WLPTq7-VRHm7kiu7BMhnAQ",
   "title": "Can I pause my Chegg Study subscription?",
   "publisher": "vendor",
   "quote": "Choose the duration of your pause (up to six months).",
   "supports": "the pause option and its length"
  },
  {
   "id": "s6",
   "url": "https://www.chegg.com/en/contactus?a=Can-I-pause-my-Chegg-Study-subscription---id--WLPTq7-VRHm7kiu7BMhnAQ",
   "title": "Can I pause my Chegg Study subscription?",
   "publisher": "vendor",
   "quote": "Pause instead",
   "supports": "the pause offer shown after choosing Cancel subscription"
  },
  {
   "id": "s7",
   "url": "https://www.chegg.com/en-US/termsofuse",
   "title": "Chegg Terms of Use",
   "publisher": "vendor",
   "quote": "If you purchased a subscription through a third-party app store (such as the Apple App Store or Google Play), you must manage and cancel that subscription",
   "supports": "the Apple and Google Play routes"
  },
  {
   "id": "s8",
   "url": "https://www.chegg.com/en-US/termsofuse",
   "title": "Chegg Terms of Use",
   "publisher": "vendor",
   "quote": "Cancellation stops all future recurring charges, and you will retain access through the end of your current paid term unless otherwise stated.",
   "supports": "when access ends"
  },
  {
   "id": "s9",
   "url": "https://www.chegg.com/en-US/termsofuse",
   "title": "Chegg Terms of Use",
   "publisher": "vendor",
   "quote": "If your account includes a subscription that automatically renews, you may cancel it online in the same manner you enrolled.",
   "supports": "cancel online the way you enrolled"
  },
  {
   "id": "s10",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.",
   "supports": "the Apple steps"
  },
  {
   "id": "s11",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm on Apple"
  },
  {
   "id": "s12",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.",
   "supports": "trial notice on Apple"
  },
  {
   "id": "s13",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.",
   "supports": "the Google Play steps"
  },
  {
   "id": "s14",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.",
   "supports": "when access ends on Google Play"
  },
  {
   "id": "s15",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "Important: When you uninstall an app, your subscription won't cancel.",
   "supports": "the uninstall tip"
  },
  {
   "id": "s16",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "For the subscription you want to restart, click Resubscribe.",
   "supports": "a cancelled Google Play subscription shows Resubscribe"
  },
  {
   "id": "s17",
   "url": "https://www.chegg.com/en/contactus",
   "title": "Chegg Customer Support",
   "publisher": "vendor",
   "quote": "I want to cancel my Chegg Study subscription.",
   "supports": "the help page links this to the Orders page (chegg.com/my/orders)"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "Chegg's own App Store cancel article couldn't be opened, so the Apple and Google routes rest on Chegg's Terms of Use",
   "How to confirm a web cancellation (email or status) is not stated on the pages we could read",
   "Refund terms are not stated on the pages we could read",
   "What Chegg keeps after cancelling, account deletion and data export were not documented on pages we could read",
   "The Terms of Use seem to mention cancelling by phone, but that part couldn't be read in full, and Chegg's phone-number page doesn't say its line handles cancellations"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Set start_url to chegg.com/my/orders, which Chegg's support page links for cancelling Chegg Study",
    "Web steps, pause offer, access to the end of the billing period and the app-store rule re-checked: unchanged",
    "Noted that a possible phone cancellation in the Terms couldn't be confirmed"
   ]
  }
 },
 "delete_account": {
  "url": "https://www.chegg.com/contactus",
  "difficulty": "hard",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/chegg",
 "json": "https://stackcut.io/exits/chegg.json",
 "evidence": {
  "packet_revision": "56d4b222ee99b37359a4bc841b717b8edd252aa2725684cc4808207ebb3dbcfb",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "chegg--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "chegg--apple-app-store--r2",
    "channel": "apple_app_store",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "chegg--google-play--r3",
    "channel": "google_play",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}