{
 "id": "cartesia",
 "name": "Cartesia",
 "category": "developer_tools",
 "website": "https://cartesia.ai",
 "domains": [
  "cartesia.ai"
 ],
 "summary": "Before the monthly renewal date (counted from purchase), click the cancel subscription button or email support@cartesia.ai. You keep the tier and your credits until the period ends. Gotcha: if you turned overages on, they bill on top of the plan until you turn them off; payments are nonrefundable.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Pro, Startup and Scale plans",
   "applies_to": "Self-serve monthly subscriptions (Pro, Startup, Scale) paid by card on the Cartesia playground, including any overage charges",
   "who": "The account holder",
   "method": "self_serve",
   "start_url": "https://play.cartesia.ai/subscription",
   "steps": [
    {
     "do": "Sign in to the Cartesia playground and open the subscription page, where your balance and the overages setting are",
     "expect": null
    },
    {
     "do": "If you turned overages on, turn them off so extra usage stops being billed on top of the plan; requests beyond your allotment then fail",
     "expect": null
    },
    {
     "do": "In the Subscription tab at play.cartesia.ai/subscription, click the cancel subscription button before your renewal date, or email support@cartesia.ai to cancel",
     "expect": null
    },
    {
     "do": "Check the usage page in the playground for the usage on your account",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You keep the paid tier and its features through the end of the period already paid for; then the account is downgraded automatically. Credits stay in your account until you use them",
   "notice": "Cancel before the renewal date: plans renew monthly from the purchase date, and your payment method is charged at the start of each new period",
   "refund": "Except as expressly set forth in the Terms, subscription payments are nonrefundable and there are no credits for partially used periods",
   "fees": "If you turned overages on, usage past your monthly allotment is billed as an overage on top of the subscription",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12",
    "s24",
    "s25",
    "s26",
    "s27",
    "s32"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Free trial",
   "applies_to": "Accounts on a trial of a paid plan",
   "who": "The account holder",
   "method": "self_serve",
   "start_url": "https://play.cartesia.ai/subscription",
   "steps": [
    {
     "do": "By the last day of the trial, use the cancel subscription button under the Subscription tab at play.cartesia.ai/subscription, or email support@cartesia.ai",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "If you cancel the trial or don't buy a paid plan, the trial account's content and data are no longer available to you, and Cartesia may delete them. If you don't cancel and Cartesia has told you the trial converts, your card is charged for the paid plan",
   "notice": "Cancel by the last day of the trial; it lasts as long as your trial confirmation email says (7 days if it doesn't say)",
   "refund": null,
   "fees": null,
   "source_ids": [
    "s1",
    "s13",
    "s14",
    "s28",
    "s29",
    "s32"
   ]
  },
  {
   "channel": "sales_contract",
   "applies_to": "Enterprise plans with custom credits, agent usage and volume pricing",
   "who": "Your organization, with Cartesia",
   "method": "contact_sales",
   "start_url": "https://cartesia.ai/pricing",
   "steps": [
    {
     "do": "Use Contact us on the Enterprise plan on Cartesia's pricing page to arrange ending or not renewing the contract",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s15",
    "s30",
    "s31"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "The Free plan includes 20K credits a month and $1 of prepaid agent usage",
   "evidence": "documented",
   "source_ids": [
    "s16",
    "s17"
   ]
  },
  {
   "type": "downgrade",
   "what": "Move to a lower tier: the change applies at the end of the period, and you keep all the credits you've already paid for (the rollover cap resets to 2x the new plan's monthly rate)",
   "evidence": "documented",
   "source_ids": [
    "s7",
    "s8",
    "s18",
    "s19"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the subscription period already paid for; credits stay in the account until you use them",
  "data_kept": "If an account is deleted, Cartesia may, but doesn't have to, delete your content. A trial account's content and data stop being available if you don't buy a paid plan",
  "you_lose": [
   "The paid tier's monthly credits and features",
   "Professional Voice Clone slots (Startup has 2, Scale 4): the Free and Pro plans don't include them"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Overages are opt-in for paid users: if they're on, turn them off to stop usage charges past the allotment; requests then fail until the next renewal or an upgrade",
   "Cancel before the monthly renewal date; there are no refunds or credits for a partly used month",
   "Email support@cartesia.ai works as an alternative to the cancel subscription button",
   "Cartesia can change plans or prices after reasonable notice"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.cartesia.ai/legal/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "You must cancel your subscription before the subscription period renewal date by contacting us at support@cartesia.ai or clicking the cancel subscription button",
   "supports": "how to cancel and by when"
  },
  {
   "id": "s2",
   "url": "https://www.cartesia.ai/legal/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "your subscription will automatically renew at the subscription period frequency referenced on your subscription page (or if not designated, then monthly)",
   "supports": "automatic renewal"
  },
  {
   "id": "s3",
   "url": "https://www.cartesia.ai/legal/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "your payment method will automatically be charged at the start of each new subscription period for the fees and taxes applicable to that period",
   "supports": "when the card is charged"
  },
  {
   "id": "s4",
   "url": "https://www.cartesia.ai/legal/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "you will continue to have access to the paid Services through the end of the subscription period for which payment has already been made.",
   "supports": "access until the period ends"
  },
  {
   "id": "s5",
   "url": "https://www.cartesia.ai/legal/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Except as expressly set forth in these Terms, payments for any subscriptions to the Services are nonrefundable and there are no credits for partially used periods.",
   "supports": "no refunds"
  },
  {
   "id": "s6",
   "url": "https://cartesia.ai/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Your subscription will renew monthly from your purchase date.",
   "supports": "the renewal date"
  },
  {
   "id": "s7",
   "url": "https://cartesia.ai/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "You will keep the credits in your account until you use them.",
   "supports": "credits are kept after cancelling or downgrading"
  },
  {
   "id": "s8",
   "url": "https://cartesia.ai/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Your account will remain in the same tier until the end of that period, at which time you will automatically be downgraded to the selected tier.",
   "supports": "the tier lasts until the period ends, then the downgrade applies"
  },
  {
   "id": "s9",
   "url": "https://docs.cartesia.ai/pricing",
   "title": "Pricing (docs)",
   "publisher": "vendor",
   "quote": "Toggle overages on the subscription page",
   "supports": "where overages are turned off"
  },
  {
   "id": "s10",
   "url": "https://docs.cartesia.ai/pricing",
   "title": "Pricing (docs)",
   "publisher": "vendor",
   "quote": "requests continue to succeed past your monthly allotment and the extra usage is billed as an overage on top of your subscription.",
   "supports": "how overages bill"
  },
  {
   "id": "s11",
   "url": "https://docs.cartesia.ai/pricing",
   "title": "Pricing (docs)",
   "publisher": "vendor",
   "quote": "requests that would exceed your allotment fail until the next renewal or until you upgrade your plan.",
   "supports": "what turning overages off does"
  },
  {
   "id": "s12",
   "url": "https://cartesia.ai/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "What if I cancel or downgrade my tier in the middle of a payment period?",
   "supports": "the cancel FAQ"
  },
  {
   "id": "s13",
   "url": "https://www.cartesia.ai/legal/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "you may cancel at any time until the last day of your trial by following the cancellation procedures outlined in Section 2.4",
   "supports": "the trial deadline"
  },
  {
   "id": "s14",
   "url": "https://www.cartesia.ai/legal/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "your content or data associated with your trial Account will no longer be available to you, and Cartesia may delete or remove any such content or data",
   "supports": "trial data after cancelling"
  },
  {
   "id": "s15",
   "url": "https://cartesia.ai/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Custom credits & agent usage",
   "supports": "the Enterprise plan"
  },
  {
   "id": "s16",
   "url": "https://cartesia.ai/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "20K credits / month",
   "supports": "the Free plan's credits"
  },
  {
   "id": "s17",
   "url": "https://cartesia.ai/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "$1 prepaid agents / month",
   "supports": "the Free plan's agent allowance"
  },
  {
   "id": "s18",
   "url": "https://cartesia.ai/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "You'll keep all the credits you've already paid for when switching tiers",
   "supports": "credits are kept when switching tiers"
  },
  {
   "id": "s19",
   "url": "https://cartesia.ai/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Your rollover cap resets to 2x your new monthly plan rate",
   "supports": "the rollover cap after switching tiers"
  },
  {
   "id": "s20",
   "url": "https://www.cartesia.ai/legal/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "In the event of Account deletion for any reason, Cartesia may, but is not obligated to, delete any of Your Content.",
   "supports": "content after account deletion"
  },
  {
   "id": "s21",
   "url": "https://cartesia.ai/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Free and Pro plans do not include PVC.",
   "supports": "voice clone slots by plan"
  },
  {
   "id": "s22",
   "url": "https://www.cartesia.ai/legal/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "any price changes or changes to your subscription plan will take effect following reasonable notice to you.",
   "supports": "price change notice"
  },
  {
   "id": "s23",
   "url": "https://cartesia.ai/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "If your overages are off, new requests will be blocked if all your credits have been consumed.",
   "supports": "overages off blocks extra requests"
  },
  {
   "id": "s24",
   "url": "https://docs.cartesia.ai/pricing",
   "title": "Pricing (docs)",
   "publisher": "vendor",
   "quote": "view your current balance on the subscription page",
   "supports": "what the subscription page shows"
  },
  {
   "id": "s25",
   "url": "https://docs.cartesia.ai/pricing",
   "title": "Pricing (docs)",
   "publisher": "vendor",
   "quote": "You can check your usage on the usage page",
   "supports": "where usage is shown"
  },
  {
   "id": "s26",
   "url": "https://cartesia.ai/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Startup includes 2 slots, Scale includes 4 slots, and Enterprise is custom.",
   "supports": "the paid plan names and voice clone slots"
  },
  {
   "id": "s27",
   "url": "https://cartesia.ai/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Paid users can turn on overages to go negative into their credit balance.",
   "supports": "overages are something paid users turn on"
  },
  {
   "id": "s28",
   "url": "https://www.cartesia.ai/legal/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "lasts for the duration indicated on your free trial confirmation email (or if not specified, then 7 days)",
   "supports": "how long a trial lasts"
  },
  {
   "id": "s29",
   "url": "https://www.cartesia.ai/legal/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "you authorize us to charge your credit card or other designated billing method for continued use of the paid Services",
   "supports": "a trial that isn't cancelled is charged"
  },
  {
   "id": "s30",
   "url": "https://cartesia.ai/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Volume pricing",
   "supports": "the Enterprise plan"
  },
  {
   "id": "s31",
   "url": "https://cartesia.ai/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Contact us",
   "supports": "the Enterprise plan's contact option"
  },
  {
   "id": "s32",
   "url": "https://www.cartesia.ai/legal/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "clicking the cancel subscription button under the subscription tab in the playground at play.cartesia.ai/subscription",
   "supports": "the public Terms now identify the cancel button’s subscription tab and playground URL"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "Cartesia’s Terms now locate the cancel subscription button under the Subscription tab at play.cartesia.ai/subscription; the actual cancel screens, final confirmation control and confirmation evidence have not been documented or checked here.",
   "Cartesia's help center (help.cartesia.ai) isn't covered here; it may describe the cancel flow in more detail",
   "How to delete a Cartesia account, and how long data and voice clones are kept afterwards, aren't described in Cartesia's Terms or pricing pages",
   "When overage charges are billed (at renewal or straight away) isn't stated",
   "Enterprise contract terms (renewal, notice, fees) aren't public",
   "A way to export generated audio or voices before leaving isn't described in Cartesia's Terms or pricing pages"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-07",
   "result": "partial",
   "notes": [
    "Scoped follow-up against the public Terms only (s1-s5, s13-s14, s20, s22, s28-s29, s32). The packet-wide checked_on remains 2026-10-05. Other pages and signed-in account flows were not rechecked in this follow-up.",
    "s1: the cancellation sentence now identifies the Subscription tab and play.cartesia.ai/subscription. Updated both paid and trial route instructions and removed the obsolete unknown about the button location.",
    "Renewal timing, end-of-paid-period access, trial terms and other cited Terms excerpts still match. s5 now retains the Terms’ express-exception qualification instead of presenting a blanket no-refund statement.",
    "Pricing robots uncertainty is not evidence of a pricing change. Pricing, overage docs, help center and account flows were not rechecked in this follow-up; cancel screens and confirmation remain unknown.",
    "No signed-in cancellation, retention offer, confirmation, completed account action or savings was observed.",
    "Historical 2026-10-05 review: Re-checked the cancel, renewal, refund, trial, overage and tier-change facts against Cartesia's Terms, pricing page and pricing docs; all confirmed",
    "Historical 2026-10-05 review: Overages: the pricing page says paid users turn overages on, so the guide no longer implies they bill by default",
    "Historical 2026-10-05 review: Effective date: at the end of the paid period the account is downgraded automatically",
    "Historical 2026-10-05 review: Trial: added how long a trial lasts and that an uncancelled trial can convert to a paid plan",
    "Historical 2026-10-05 review: Restored the Terms' full wording in four quotes that had been shortened"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/cartesia",
 "json": "https://stackcut.io/exits/cartesia.json",
 "evidence": {
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  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "cartesia--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
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   {
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    "checked_on": "2026-10-05",
    "freshness": {
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     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "cartesia--sales-contract--r3",
    "channel": "sales_contract",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}