{
 "id": "capture_one",
 "name": "Capture One",
 "category": "design_creative",
 "website": "https://www.captureone.com",
 "domains": [
  "captureone.com"
 ],
 "summary": "For website subscriptions, log in to your Capture One account, click Manage under Plans & Services Management, then Cancel Subscription; access lasts to the end of the billing cycle. Capture One Mobile is cancelled through Apple. Cancelling through PayPal instead disables the license at once, with no refund.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Bought on the Capture One website",
   "applies_to": "Capture One Pro, All in One and Studio subscriptions bought on the Capture One website, monthly or annual prepaid, including the mobile part of an All in One bundle bought there",
   "who": "The account holder who logs in to the Capture One account",
   "method": "self_serve",
   "start_url": "https://www.captureone.com/",
   "steps": [
    {
     "do": "Log in to your Capture One account at captureone.com",
     "expect": null
    },
    {
     "do": "Click Manage under Plans & Services Management",
     "expect": null
    },
    {
     "do": "Find the subscription you want to cancel and click Cancel Subscription",
     "expect": "A notification confirming your deactivation date"
    }
   ],
   "confirm_by": "A notification confirms your deactivation date",
   "effective": "The subscription remains active until the last day of the current billing cycle; then the license key is disabled",
   "notice": "None stated; subscriptions renew automatically, so cancel before your renewal date",
   "refund": "A full refund within one year of purchase, as long as the license key hasn't been used to activate the software; once activated the order is non-refundable, and the EU 14-day cooling-off period doesn't apply to activated software. Request refunds at support.captureone.com with Submit a request, not through FastSpring",
   "fees": "The pricing page says you can cancel anytime with no fees",
   "source_ids": [
    "m1",
    "m2",
    "m3",
    "m4",
    "m5",
    "m6",
    "m7",
    "l1",
    "r1",
    "r2",
    "r3",
    "r4",
    "r5",
    "r6",
    "r7",
    "p1",
    "m13",
    "l3",
    "l4",
    "r9"
   ]
  },
  {
   "channel": "apple_app_store",
   "label": "Capture One Mobile through Apple",
   "applies_to": "Capture One Mobile subscriptions bought through the App Store on iPhone or iPad",
   "who": "The Apple Account that bought the subscription",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "Open Settings and tap your name, then tap Subscriptions",
     "expect": null
    },
    {
     "do": "Tap Capture One, then tap Cancel Free Trial/Subscription",
     "expect": null
    }
   ],
   "confirm_by": "If there is no Cancel button, or you see an expiration message in red text, the subscription is already canceled",
   "effective": null,
   "notice": "To avoid renewing a free trial, Apple says to cancel at least 24 hours before the trial ends",
   "refund": "Apple handles all refund requests for Capture One Mobile subscriptions",
   "fees": null,
   "source_ids": [
    "m8",
    "m9",
    "m10",
    "r8",
    "a1",
    "a2",
    "a3",
    "a4",
    "m14"
   ]
  },
  {
   "channel": "paypal",
   "label": "Cancelled in PayPal",
   "applies_to": "Capture One website subscriptions paid with PayPal (Capture One recommends cancelling on its website instead)",
   "who": "The PayPal account holder",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "In PayPal, go to Settings, then Payments, then Subscriptions and saved businesses (or Automatic Payments)",
     "expect": null
    },
    {
     "do": "Select Capture One and cancel the automatic payment",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Immediately: the license is disabled as soon as you cancel through PayPal",
   "notice": null,
   "refund": "No refunds for the remaining period",
   "fees": null,
   "source_ids": [
    "m11",
    "m12",
    "pp1",
    "pp2"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "student_or_nonprofit",
   "what": "Education discount on the All in One subscription: 75% for students at degree-granting colleges and universities, 65% for teachers, faculty and staff (annual, or monthly with a 12-month commitment)",
   "evidence": "documented",
   "source_ids": [
    "e1",
    "e2",
    "e3",
    "e4"
   ]
  },
  {
   "type": "downgrade",
   "what": "Switch to a perpetual license (a one-time purchase that keeps your version) at any time; after 5 years of subscribing the switch costs nothing extra",
   "evidence": "documented",
   "source_ids": [
    "p2",
    "p3",
    "l2"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The last day of your current billing cycle (immediately if you cancel through PayPal)",
  "data_kept": null,
  "you_lose": [
   "Use of the software: the license key is disabled when the subscription ends",
   "The option to un-cancel once the deactivation date passes; after that you need a new subscription"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Cancel on the Capture One website, not in PayPal: a PayPal cancellation disables the license at once with no refund for the remaining period",
   "Before the deactivation date you can undo a website cancellation with Reactivate subscription, or from Order History: Subscriptions, Manage, Un-cancel",
   "If the mobile subscription is part of an All in One bundle bought on the website, cancel it on the website, not in Apple settings",
   "Bought from a reseller? Capture One Support can't refund reseller purchases; contact the reseller, which has its own refund policy",
   "Refund requests go through Capture One support, not FastSpring"
  ]
 },
 "sources": [
  {
   "id": "m1",
   "url": "https://support.captureone.com/hc/en-us/articles/8613682947485-Managing-your-Capture-One-subscription",
   "title": "Managing your Capture One subscription",
   "publisher": "vendor",
   "quote": "Log in to your Capture One account at https://www.captureone.com/",
   "supports": "where the cancel flow starts"
  },
  {
   "id": "m2",
   "url": "https://support.captureone.com/hc/en-us/articles/8613682947485-Managing-your-Capture-One-subscription",
   "title": "Managing your Capture One subscription",
   "publisher": "vendor",
   "quote": "Click Manage under Plans & Services Management.",
   "supports": "the menu"
  },
  {
   "id": "m3",
   "url": "https://support.captureone.com/hc/en-us/articles/8613682947485-Managing-your-Capture-One-subscription",
   "title": "Managing your Capture One subscription",
   "publisher": "vendor",
   "quote": "Find the subscription you want to cancel and click Cancel Subscription.",
   "supports": "the cancel button"
  },
  {
   "id": "m4",
   "url": "https://support.captureone.com/hc/en-us/articles/8613682947485-Managing-your-Capture-One-subscription",
   "title": "Managing your Capture One subscription",
   "publisher": "vendor",
   "quote": "A notification will confirm your deactivation date.",
   "supports": "the confirmation"
  },
  {
   "id": "m5",
   "url": "https://support.captureone.com/hc/en-us/articles/8613682947485-Managing-your-Capture-One-subscription",
   "title": "Managing your Capture One subscription",
   "publisher": "vendor",
   "quote": "Your subscription remains active until the last day of your current billing cycle.",
   "supports": "when access ends"
  },
  {
   "id": "m6",
   "url": "https://support.captureone.com/hc/en-us/articles/8613682947485-Managing-your-Capture-One-subscription",
   "title": "Managing your Capture One subscription",
   "publisher": "vendor",
   "quote": "You can un-cancel the subscription by clicking Reactivate subscription, but only before the deactivation date.",
   "supports": "undoing a cancellation"
  },
  {
   "id": "m7",
   "url": "https://support.captureone.com/hc/en-us/articles/8613682947485-Managing-your-Capture-One-subscription",
   "title": "Managing your Capture One subscription",
   "publisher": "vendor",
   "quote": "After the subscription fully expires, you'll need to purchase a new subscription to keep using Capture One.",
   "supports": "no reactivation after expiry"
  },
  {
   "id": "m8",
   "url": "https://support.captureone.com/hc/en-us/articles/8613682947485-Managing-your-Capture-One-subscription",
   "title": "Managing your Capture One subscription",
   "publisher": "vendor",
   "quote": "through your device settings.",
   "supports": "iPhone and iPad subscriptions are cancelled in device settings"
  },
  {
   "id": "m9",
   "url": "https://support.captureone.com/hc/en-us/articles/8613682947485-Managing-your-Capture-One-subscription",
   "title": "Managing your Capture One subscription",
   "publisher": "vendor",
   "quote": "Cancel Free Trial/Subscription.",
   "supports": "the cancel button in Apple settings"
  },
  {
   "id": "m10",
   "url": "https://support.captureone.com/hc/en-us/articles/8613682947485-Managing-your-Capture-One-subscription",
   "title": "Managing your Capture One subscription",
   "publisher": "vendor",
   "quote": "If your mobile subscription is part of the All in One bundle purchased through the Capture One website",
   "supports": "bundle mobile subscriptions follow the website steps"
  },
  {
   "id": "m11",
   "url": "https://support.captureone.com/hc/en-us/articles/8613682947485-Managing-your-Capture-One-subscription",
   "title": "Managing your Capture One subscription",
   "publisher": "vendor",
   "quote": "If you cancel through PayPal instead of Capture One's website, your license will be immediately disabled,",
   "supports": "PayPal cancellation disables the license at once"
  },
  {
   "id": "m12",
   "url": "https://support.captureone.com/hc/en-us/articles/8613682947485-Managing-your-Capture-One-subscription",
   "title": "Managing your Capture One subscription",
   "publisher": "vendor",
   "quote": "no refunds will be issued for the remaining period.",
   "supports": "no refund after a PayPal cancellation"
  },
  {
   "id": "m13",
   "url": "https://support.captureone.com/hc/en-us/articles/8613682947485-Managing-your-Capture-One-subscription",
   "title": "Managing your Capture One subscription",
   "publisher": "vendor",
   "quote": "You can set it back to auto-renew from your Order History:",
   "supports": "un-cancel from Order History"
  },
  {
   "id": "m14",
   "url": "https://support.captureone.com/hc/en-us/articles/8613682947485-Managing-your-Capture-One-subscription",
   "title": "Managing your Capture One subscription",
   "publisher": "vendor",
   "quote": "Apple handles all refund requests for Capture One mobile subscriptions.",
   "supports": "Apple handles mobile refunds"
  },
  {
   "id": "l1",
   "url": "https://support.captureone.com/hc/en-us/articles/360007791797-All-about-perpetual-and-subscription-licenses",
   "title": "All about perpetual and subscription licenses",
   "publisher": "vendor",
   "quote": "your license key will be disabled and access will end",
   "supports": "what happens when the subscription ends"
  },
  {
   "id": "l2",
   "url": "https://support.captureone.com/hc/en-us/articles/360007791797-All-about-perpetual-and-subscription-licenses",
   "title": "All about perpetual and subscription licenses",
   "publisher": "vendor",
   "quote": "Pay once and own a license for life.",
   "supports": "the perpetual license"
  },
  {
   "id": "l3",
   "url": "https://support.captureone.com/hc/en-us/articles/360007791797-All-about-perpetual-and-subscription-licenses",
   "title": "All about perpetual and subscription licenses",
   "publisher": "vendor",
   "quote": "One yearly payment upfront.",
   "supports": "annual prepaid billing"
  },
  {
   "id": "l4",
   "url": "https://support.captureone.com/hc/en-us/articles/360007791797-All-about-perpetual-and-subscription-licenses",
   "title": "All about perpetual and subscription licenses",
   "publisher": "vendor",
   "quote": "Pay month-to-month for maximum flexibility.",
   "supports": "monthly billing"
  },
  {
   "id": "r1",
   "url": "https://support.captureone.com/hc/en-us/articles/360002427598-Refund-policy",
   "title": "Refund policy",
   "publisher": "vendor",
   "quote": "Capture One subscriptions renew automatically.",
   "supports": "automatic renewal"
  },
  {
   "id": "r2",
   "url": "https://support.captureone.com/hc/en-us/articles/360002427598-Refund-policy",
   "title": "Refund policy",
   "publisher": "vendor",
   "quote": "If you do not wish to renew, cancel your subscription before your renewal date:",
   "supports": "cancel before the renewal date"
  },
  {
   "id": "r3",
   "url": "https://support.captureone.com/hc/en-us/articles/360002427598-Refund-policy",
   "title": "Refund policy",
   "publisher": "vendor",
   "quote": "We offer a full refund within one year of purchase — as long as the license key has not been used to activate the software.",
   "supports": "the refund window"
  },
  {
   "id": "r4",
   "url": "https://support.captureone.com/hc/en-us/articles/360002427598-Refund-policy",
   "title": "Refund policy",
   "publisher": "vendor",
   "quote": "Once activated, the key is considered “unsealed” and the order becomes non-refundable.",
   "supports": "activated orders aren't refundable"
  },
  {
   "id": "r5",
   "url": "https://support.captureone.com/hc/en-us/articles/360002427598-Refund-policy",
   "title": "Refund policy",
   "publisher": "vendor",
   "quote": "The 14-day \"cooling-off\" period under EU law does not apply to software that has been unsealed (activated).",
   "supports": "no EU cooling-off for activated software"
  },
  {
   "id": "r6",
   "url": "https://support.captureone.com/hc/en-us/articles/360002427598-Refund-policy",
   "title": "Refund policy",
   "publisher": "vendor",
   "quote": "Go to support.captureone.com and click Submit a request in the top right corner.",
   "supports": "how to request a refund"
  },
  {
   "id": "r7",
   "url": "https://support.captureone.com/hc/en-us/articles/360002427598-Refund-policy",
   "title": "Refund policy",
   "publisher": "vendor",
   "quote": "Don't contact FastSpring directly - all refund requests must go through Capture One to avoid delays.",
   "supports": "refunds go through Capture One, not FastSpring"
  },
  {
   "id": "r8",
   "url": "https://support.captureone.com/hc/en-us/articles/360002427598-Refund-policy",
   "title": "Refund policy",
   "publisher": "vendor",
   "quote": "All Capture One Mobile transactions are handled by Apple.",
   "supports": "Capture One Mobile is billed by Apple"
  },
  {
   "id": "r9",
   "url": "https://support.captureone.com/hc/en-us/articles/360002427598-Refund-policy",
   "title": "Refund policy",
   "publisher": "vendor",
   "quote": "Capture One Support cannot issue refunds for reseller purchases, as resellers have their own refund policies.",
   "supports": "reseller purchases"
  },
  {
   "id": "e1",
   "url": "https://support.captureone.com/hc/en-us/articles/8382354522397-Education-Discount-Program",
   "title": "Education Discount Program",
   "publisher": "vendor",
   "quote": "Educational discount is 75% for students and 65% for teachers on an annual or monthly (12-month commitment)",
   "supports": "the education discount"
  },
  {
   "id": "e2",
   "url": "https://support.captureone.com/hc/en-us/articles/8382354522397-Education-Discount-Program",
   "title": "Education Discount Program",
   "publisher": "vendor",
   "quote": "The student offer is available to anyone currently enrolled at a degree-granting college or university.",
   "supports": "student eligibility"
  },
  {
   "id": "e3",
   "url": "https://support.captureone.com/hc/en-us/articles/8382354522397-Education-Discount-Program",
   "title": "Education Discount Program",
   "publisher": "vendor",
   "quote": "Teachers, faculty, and staff at schools or universities are eligible.",
   "supports": "teacher eligibility"
  },
  {
   "id": "e4",
   "url": "https://support.captureone.com/hc/en-us/articles/8382354522397-Education-Discount-Program",
   "title": "Education Discount Program",
   "publisher": "vendor",
   "quote": "The educational discount is only valid for subscriptions",
   "supports": "subscriptions only"
  },
  {
   "id": "p1",
   "url": "https://www.captureone.com/en/pricing",
   "title": "Capture One pricing",
   "publisher": "vendor",
   "quote": "No strings attached. You can cancel anytime with no fees or fuss.",
   "supports": "no cancellation fees"
  },
  {
   "id": "p2",
   "url": "https://www.captureone.com/en/pricing",
   "title": "Capture One pricing",
   "publisher": "vendor",
   "quote": "Want to switch to a Perpetual License? You can do that anytime.",
   "supports": "switching to a perpetual license"
  },
  {
   "id": "p3",
   "url": "https://www.captureone.com/en/pricing",
   "title": "Capture One pricing",
   "publisher": "vendor",
   "quote": "And if you've subscribed for 5 years, it's on us - no extra cost.",
   "supports": "free switch after 5 years"
  },
  {
   "id": "a1",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Apple Support: cancel a subscription",
   "publisher": "platform",
   "quote": "In Settings, tap your name.",
   "supports": "the iPhone and iPad path"
  },
  {
   "id": "a2",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Apple Support: cancel a subscription",
   "publisher": "platform",
   "quote": "Tap Cancel Subscription.",
   "supports": "the cancel button"
  },
  {
   "id": "a3",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Apple Support: cancel a subscription",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to tell it's cancelled"
  },
  {
   "id": "a4",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Apple Support: cancel a subscription",
   "publisher": "platform",
   "quote": "cancel it at least 24 hours before the trial ends",
   "supports": "trial cancellation timing"
  },
  {
   "id": "pp1",
   "url": "https://www.paypal.com/us/cshelp/article/how-do-i-cancel-a-billing-agreement-automatic-recurring-payment-subscription-or-automatic-billing-with-a-merchant-help240",
   "title": "PayPal Help: cancel an automatic payment",
   "publisher": "platform",
   "quote": "Select Subscriptions and saved businesses",
   "supports": "the PayPal menu"
  },
  {
   "id": "pp2",
   "url": "https://www.paypal.com/us/cshelp/article/how-do-i-cancel-a-billing-agreement-automatic-recurring-payment-subscription-or-automatic-billing-with-a-merchant-help240",
   "title": "PayPal Help: cancel an automatic payment",
   "publisher": "platform",
   "quote": "On this page, you can cancel the automatic payment",
   "supports": "where to cancel in PayPal"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "Capture One's help pages don't say how to cancel a subscription bought from a reseller, only that resellers handle their own refunds",
   "Whether Capture One sends an email after a website cancellation isn't described on its help pages",
   "When access ends after cancelling Capture One Mobile through Apple isn't stated on Capture One's or Apple's help pages",
   "What happens to your catalogs and edits after the license is disabled isn't described on Capture One's help pages"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Re-checked the website, Apple and PayPal routes against Capture One's help articles: steps and timing correct; quotes now match the article text exactly",
    "Added the refund limits: activated keys aren't refundable, the EU cooling-off period doesn't apply once activated, and refunds go through Capture One rather than FastSpring",
    "Added PayPal's own steps for the PayPal route and Apple's 24-hour trial rule",
    "Noted that the mobile part of an All in One bundle bought on the website is cancelled on the website",
    "Added the education discount and the option to switch to a perpetual license (free after 5 years)",
    "Removed the Apple route's end-of-cycle claim, which Capture One states only for website subscriptions"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/capture_one",
 "json": "https://stackcut.io/exits/capture_one.json",
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  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
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   "stale_after_days": 30,
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  "routes": [
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 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}