{
 "id": "canva",
 "name": "Canva",
 "category": "design_creative",
 "website": "https://www.canva.com",
 "domains": [
  "canva.com"
 ],
 "summary": "Cancel in Canva under Settings, then Billing: Cancel plan, Continue cancellation, pick a reason, then Cancel subscription; cancel mobile subscriptions in the App Store or Google Play. Paid features last until the period ends; designs stay on Canva Free. Cancelling Canva Teams is permanent; a 3-month pause is offered.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Canva Pro, Teams and Business plans billed by Canva",
   "who": "The signed-in account holder, logged in to the right account or team",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "On the homepage, open your account profile menu and select Settings, then Billing",
     "expect": "Cancel plan"
    },
    {
     "do": "On your plan, select Cancel plan, then Continue cancellation",
     "expect": "a list of reasons (and an option to pause instead)"
    },
    {
     "do": "Choose why you want to cancel, then select Continue cancellation",
     "expect": "an optional feedback box"
    },
    {
     "do": "Select Cancel subscription",
     "expect": null
    }
   ],
   "confirm_by": "A confirmation email when the plan is cancelled",
   "effective": "Future payments stop; paid features stay available until the end of the current billing period",
   "notice": null,
   "refund": "In most cases Canva subscriptions aren't refundable, though Canva reviews every request",
   "fees": null,
   "source_ids": [
    "v11",
    "v1",
    "v3",
    "v4",
    "v5",
    "v6",
    "v12",
    "v20"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "Canva plans bought in the Canva iPhone or iPad app (billed by Apple)",
   "who": "The Apple Account that bought the subscription",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "On your iPhone or iPad, open Settings and tap your name",
     "expect": "Subscriptions"
    },
    {
     "do": "Tap Subscriptions, then Canva",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Tap Cancel Subscription",
     "expect": null
    }
   ],
   "confirm_by": "Canva shows an expiration message and no Cancel button in Subscriptions",
   "effective": null,
   "notice": null,
   "refund": "Request any refund from Apple; Canva can't process refunds for App Store subscriptions",
   "fees": null,
   "source_ids": [
    "v7",
    "v15",
    "v13",
    "a1",
    "a2"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "Canva plans bought in the Canva Android app (billed by Google Play)",
   "who": "The Google Account that bought the subscription",
   "method": "platform_settings",
   "start_url": "https://play.google.com/store/account/subscriptions",
   "steps": [
    {
     "do": "Go to your subscriptions in Google Play; if Canva isn't listed, switch to the Google account that paid for it and check again",
     "expect": "Canva"
    },
    {
     "do": "Click Manage next to Canva, then Cancel subscription",
     "expect": "a confirmation pop-up asking for a reason"
    },
    {
     "do": "Select a reason, then click Continue",
     "expect": null
    }
   ],
   "confirm_by": "The subscription in Google Play is no longer set to renew",
   "effective": "You keep access for the time you have already paid for",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "v7",
    "g1",
    "g3",
    "s22"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "pause",
   "what": "Pause a monthly or annual plan for 3 months instead of cancelling (Cancel plan, Continue cancelation, I want to pause my subscription, Pause for 3 months); payments stop and the plan resumes automatically. Annual plans can pause only within two months of renewal, and not through the App Store",
   "evidence": "documented",
   "source_ids": [
    "v14",
    "v20",
    "v16",
    "v15"
   ]
  },
  {
   "type": "free_plan",
   "what": "Cancel and keep using Canva Free; all designs remain accessible",
   "evidence": "documented",
   "source_ids": [
    "v9"
   ]
  },
  {
   "type": "student_or_nonprofit",
   "what": "Registered nonprofits get Canva Pro features free for up to 50 users",
   "evidence": "documented",
   "source_ids": [
    "v17"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The end of the current billing period",
  "data_kept": "Designs stay accessible on Canva Free; for teams, designs, Brand Kit content and shared folders are kept on Canva Free",
  "you_lose": [
   "Paid features (for teams, for every member) at the end of the billing period"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "The flow offers to pause instead (I want to pause my subscription) and asks why you are cancelling before the final Cancel subscription",
  "tips": [
   "Uninstalling the Canva app does not cancel a mobile subscription",
   "Check the billing email or bank statement to see whether Canva, Google, Apple or PayPal charges you",
   "Cancelling Canva Teams is permanent: you can't resubscribe to Teams later",
   "Make sure you are logged in to the right account or team before cancelling",
   "Canva bills on UTC time, so a charge, including the one when a free trial ends, can come a day earlier than expected in your time zone: cancel before then"
  ]
 },
 "sources": [
  {
   "id": "v1",
   "url": "https://www.canva.com/help/cancel-canva-plan/",
   "title": "Cancel a Canva plan",
   "publisher": "vendor",
   "quote": "On your plan, select Cancel plan.",
   "supports": "the cancel step"
  },
  {
   "id": "v3",
   "url": "https://www.canva.com/help/cancel-canva-plan/",
   "title": "Cancel a Canva plan",
   "publisher": "vendor",
   "quote": "Choose why you want to cancel, then select Continue cancellation.",
   "supports": "the reason step"
  },
  {
   "id": "v4",
   "url": "https://www.canva.com/help/cancel-canva-plan/",
   "title": "Cancel a Canva plan",
   "publisher": "vendor",
   "quote": "Select Cancel subscription.",
   "supports": "the final step"
  },
  {
   "id": "v5",
   "url": "https://www.canva.com/help/cancel-canva-plan/",
   "title": "Cancel a Canva plan",
   "publisher": "vendor",
   "quote": "You'll receive a confirmation email when your plan is cancelled.",
   "supports": "how to confirm it worked"
  },
  {
   "id": "v6",
   "url": "https://www.canva.com/help/cancel-canva-plan/",
   "title": "Cancel a Canva plan",
   "publisher": "vendor",
   "quote": "Cancelling stops future payments. You'll keep access to paid features until the end of your current billing period.",
   "supports": "when access ends"
  },
  {
   "id": "v7",
   "url": "https://www.canva.com/help/cancel-canva-plan/",
   "title": "Cancel a Canva plan",
   "publisher": "vendor",
   "quote": "For mobile subscriptions, uninstalling the app doesn't cancel your plan. Cancel your plan through your device's app store.",
   "supports": "the app store routes and the uninstall tip"
  },
  {
   "id": "v8",
   "url": "https://www.canva.com/help/cancel-canva-plan/",
   "title": "Cancel a Canva plan",
   "publisher": "vendor",
   "quote": "Check your billing email or bank statement to confirm whether your charge came from Canva, Google, Apple, or PayPal.",
   "supports": "the billing-source tip"
  },
  {
   "id": "v9",
   "url": "https://www.canva.com/help/cancel-canva-plan/",
   "title": "Cancel a Canva plan",
   "publisher": "vendor",
   "quote": "All designs remain accessible on Canva Free.",
   "supports": "designs kept on the free plan"
  },
  {
   "id": "v10",
   "url": "https://www.canva.com/help/cancel-canva-plan/",
   "title": "Cancel a Canva plan",
   "publisher": "vendor",
   "quote": "Cancelling Canva Teams is permanent. If you cancel, you won't be able to resubscribe to Teams.",
   "supports": "the Teams tip"
  },
  {
   "id": "v11",
   "url": "https://www.canva.com/help/cancel-canva-plan/",
   "title": "Cancel a Canva plan",
   "publisher": "vendor",
   "quote": "Go to Billing or Contract period (for Japan).",
   "supports": "where the web flow starts"
  },
  {
   "id": "v12",
   "url": "https://www.canva.com/help/subscription-refunds/",
   "title": "Refunds for Canva subscriptions",
   "publisher": "vendor",
   "quote": "In most cases, Canva subscriptions aren't refundable, as outlined in our Terms of Use.",
   "supports": "the refund policy"
  },
  {
   "id": "v13",
   "url": "https://www.canva.com/help/subscription-refunds/",
   "title": "Refunds for Canva subscriptions",
   "publisher": "vendor",
   "quote": "If you subscribed to Canva through Apple, you'll need to request a refund directly from Apple.",
   "supports": "Apple handles App Store refunds"
  },
  {
   "id": "v14",
   "url": "https://www.canva.com/help/pause-annual-canva-plan/",
   "title": "Pause a Canva plan",
   "publisher": "vendor",
   "quote": "If you're subscribed to a monthly or annual plan, you can pause it for three months instead of canceling it.",
   "supports": "the pause option"
  },
  {
   "id": "v15",
   "url": "https://www.canva.com/help/pause-annual-canva-plan/",
   "title": "Pause a Canva plan",
   "publisher": "vendor",
   "quote": "Pausing a plan is not available from the iOS App Store. You can only cancel a Canva plan from the App Store.",
   "supports": "no pause for App Store plans"
  },
  {
   "id": "v16",
   "url": "https://www.canva.com/help/pause-annual-canva-plan/",
   "title": "Pause a Canva plan",
   "publisher": "vendor",
   "quote": "If you're on an annual plan, you can pause if you have less than two months until your plan renews.",
   "supports": "when annual plans can pause"
  },
  {
   "id": "v17",
   "url": "https://www.canva.com/canva-for-nonprofits/",
   "title": "Canva for Nonprofits",
   "publisher": "vendor",
   "quote": "Nonprofits get free access to all Canva Pro features and collaboration tools for up to 50 users.",
   "supports": "the nonprofit program"
  },
  {
   "id": "v18",
   "url": "https://www.canva.com/help/cancel-canva-plan/",
   "title": "Cancel a Canva plan",
   "publisher": "vendor",
   "quote": "All designs, Brand Kit content, and shared folders are retained on Canva Free.",
   "supports": "what teams keep"
  },
  {
   "id": "v20",
   "url": "https://www.canva.com/help/pause-annual-canva-plan/",
   "title": "Pause a Canva plan",
   "publisher": "vendor",
   "quote": "On the next screen, select I want to pause my subscription, then select Continue cancelation.",
   "supports": "the pause option inside the cancel flow"
  },
  {
   "id": "a1",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.",
   "supports": "the Apple steps"
  },
  {
   "id": "a2",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm on Apple"
  },
  {
   "id": "g1",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.",
   "supports": "the Google Play steps, including the reason pop-up"
  },
  {
   "id": "g3",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.",
   "supports": "when access ends on Google Play"
  },
  {
   "id": "s21",
   "url": "https://www.canva.com/help/cancel-canva-plan/",
   "title": "Cancel a Canva plan",
   "publisher": "vendor",
   "quote": "Our billing system runs on UTC (Coordinated Universal Time). Depending on your time zone, a charge can appear a day earlier than expected.",
   "supports": "the UTC billing tip (FAQ: I was charged a day before my free trial ends)"
  },
  {
   "id": "s22",
   "url": "https://www.canva.com/help/cancel-canva-plan/",
   "title": "Cancel a Canva plan",
   "publisher": "vendor",
   "quote": "Can't find your Canva subscription in Google Play? You may be signed in to a different Google account.",
   "supports": "the Google Play account tip"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "How to cancel a plan billed through PayPal is not described (Canva names PayPal only as a possible biller)",
   "Who in a team can cancel (owner or admins) is not stated on the cancel page"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Tips: Canva bills on UTC, so a trial or renewal charge can come a day early",
    "Google Play route: added the reason pop-up and Continue step, and the switch-accounts tip"
   ]
  }
 },
 "delete_account": {
  "url": "https://www.canva.com/settings/login-and-security",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/canva",
 "json": "https://stackcut.io/exits/canva.json",
 "localized": [
  {
   "language": "ja",
   "market": "JP",
   "title": "Canvaの解約方法（Canvaプロ・ビジネス）",
   "page": "https://stackcut.io/ja/cancel/canva",
   "checked_on": "2026-10-05"
  },
  {
   "language": "de",
   "market": "DE",
   "title": "Canva kündigen",
   "page": "https://stackcut.io/de/cancel/canva",
   "checked_on": "2026-10-05"
  },
  {
   "language": "pt-br",
   "market": "BR",
   "title": "Como cancelar o Canva",
   "page": "https://stackcut.io/pt-br/cancel/canva",
   "checked_on": "2026-10-08"
  },
  {
   "language": "es",
   "market": "MX",
   "title": "Cómo cancelar tu plan de Canva",
   "page": "https://stackcut.io/es/cancel/canva",
   "checked_on": "2026-10-05"
  },
  {
   "language": "nl",
   "market": "NL",
   "title": "Canva opzeggen",
   "page": "https://stackcut.io/nl/cancel/canva",
   "checked_on": "2026-10-05"
  }
 ],
 "evidence": {
  "packet_revision": "fd673ef68d61a0c52643b826c92b8e780186681a19fe084a801d2f77d84e3d0f",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "canva--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "canva--apple-app-store--r2",
    "channel": "apple_app_store",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "canva--google-play--r3",
    "channel": "google_play",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}