{
 "id": "calendly",
 "name": "Calendly",
 "category": "productivity",
 "website": "https://calendly.com",
 "domains": [
  "calendly.com"
 ],
 "summary": "Downgrade the paid account to Free on your account's billing page, or ask Calendly Support; it takes effect at the end of the current term. Invoice-billed and Enterprise customers must give 30 days' written notice before the term ends or it renews automatically. Fees are non-refundable.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Card-billed plans",
   "applies_to": "Calendly Paid Accounts billed through the account's billing page (not by invoice, not Enterprise)",
   "who": "The Customer who holds the Paid Account, with access to its billing page",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Sign in and open your account's billing page",
     "expect": null
    },
    {
     "do": "Downgrade the Paid Account to a Free Account (or choose a lower Plan Tier, or fewer licenses)",
     "expect": null
    },
    {
     "do": "If you can't make the change there, contact Calendly Support and ask for the downgrade",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the current Initial or Renewal Subscription Term, unless Calendly decides otherwise; the account then continues as a Free Account",
   "notice": null,
   "refund": "Fees are non-cancellable and non-refundable",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4"
   ]
  },
  {
   "channel": "sales_contract",
   "applies_to": "Calendly plans billed by invoice, and the Calendly Enterprise Plan Tier",
   "who": "The customer's admin, in writing",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "At least 30 days before the end of the current subscription term, send Calendly written notice that you won't renew: legal notices go to legal@calendly.com, other notices to Calendly Support",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the current Initial or Renewal Subscription Term",
   "notice": "Thirty (30) days' written notice before the end of the current Initial or Renewal Subscription Term; otherwise the plan renews automatically for a term of the same length, and a renewal may include a price increase of CPI + 3%. An emailed notice counts as given the day after it is sent",
   "refund": "Fees are non-cancellable and non-refundable",
   "fees": "On termination, all outstanding payment obligations become due immediately",
   "source_ids": [
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s4",
    "s10",
    "s13"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Downgrade the Paid Account to a Free Account instead of deleting it; the change applies at the end of the current term",
   "evidence": "documented",
   "source_ids": [
    "s1",
    "s3"
   ]
  },
  {
   "type": "downgrade",
   "what": "Switch to a different (cheaper) Plan Tier from the billing page or through Calendly Support; it applies at the end of the current term; invoice-billed and Enterprise customers must request it in writing 30 days before the term ends",
   "evidence": "documented",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s5",
    "s6",
    "s14"
   ]
  },
  {
   "type": "seat_reduction",
   "what": "Reduce the number of licenses in the Paid Account from the billing page or through Calendly Support; it applies at the end of the current term; invoice-billed and Enterprise customers must request it in writing 30 days before the term ends",
   "evidence": "documented",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s5",
    "s6",
    "s14"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current subscription term; then the account continues as a Free Account",
  "data_kept": null,
  "you_lose": [
   "Paid-plan features at the end of the term, when the account becomes a Free Account",
   "Everything in the account at once if you delete it: deletion takes effect immediately"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Invoice-billed and Enterprise customers must give written notice at least 30 days before the term ends to cancel, change Plan Tier or reduce licenses, or the plan renews automatically for the same length",
   "A renewal may include a price increase of CPI + 3%",
   "Downgrading is not deleting: a downgrade waits for the end of the term, while a request to delete the account takes effect immediately",
   "Calendly may terminate extra Free Accounts, and Free Accounts inactive for over six months"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://calendly.com/legal/customer-terms-conditions",
   "title": "Customer Terms and Conditions",
   "publisher": "vendor",
   "quote": "You may request to downgrade a Paid Account to a Free Account switch to a different Plan Tier, or to reduce the number of licenses in your Paid Account",
   "supports": "downgrading, changing tier or reducing licenses"
  },
  {
   "id": "s2",
   "url": "https://calendly.com/legal/customer-terms-conditions",
   "title": "Customer Terms and Conditions",
   "publisher": "vendor",
   "quote": "by accessing the billing page of your account or by contacting Calendly Support",
   "supports": "where the change is made"
  },
  {
   "id": "s3",
   "url": "https://calendly.com/legal/customer-terms-conditions",
   "title": "Customer Terms and Conditions",
   "publisher": "vendor",
   "quote": "whereby such request will be effective as of the end of the then-current Initial or Renewal Subscription Term, unless otherwise determined by Calendly.",
   "supports": "when a downgrade takes effect"
  },
  {
   "id": "s4",
   "url": "https://calendly.com/legal/customer-terms-conditions",
   "title": "Customer Terms and Conditions",
   "publisher": "vendor",
   "quote": "Fees are non-cancellable and non-refundable",
   "supports": "no refunds"
  },
  {
   "id": "s5",
   "url": "https://calendly.com/legal/customer-terms-conditions",
   "title": "Customer Terms and Conditions",
   "publisher": "vendor",
   "quote": "If you are billed via invoice, or are on the Calendly Enterprise Plan Tier",
   "supports": "who the notice rule covers"
  },
  {
   "id": "s6",
   "url": "https://calendly.com/legal/customer-terms-conditions",
   "title": "Customer Terms and Conditions",
   "publisher": "vendor",
   "quote": "you must provide Calendly with thirty (30) days' written notice prior to the end of the then-current Initial or Renewal Subscription Term",
   "supports": "the 30-day notice"
  },
  {
   "id": "s7",
   "url": "https://calendly.com/legal/customer-terms-conditions",
   "title": "Customer Terms and Conditions",
   "publisher": "vendor",
   "quote": "The Services shall automatically renew for successive Renewal Subscription Terms for a term length equal to the previous subscription period.",
   "supports": "automatic renewal"
  },
  {
   "id": "s8",
   "url": "https://calendly.com/legal/customer-terms-conditions",
   "title": "Customer Terms and Conditions",
   "publisher": "vendor",
   "quote": "Each Renewal Subscription Term may also include a renewal price increase",
   "supports": "renewal price increases"
  },
  {
   "id": "s9",
   "url": "https://calendly.com/legal/customer-terms-conditions",
   "title": "Customer Terms and Conditions",
   "publisher": "vendor",
   "quote": "For Calendly, any legal notices shall be sent to legal@calendly.com and any non-legal notices shall be sent to Calendly Support.",
   "supports": "where notices go"
  },
  {
   "id": "s10",
   "url": "https://calendly.com/legal/customer-terms-conditions",
   "title": "Customer Terms and Conditions",
   "publisher": "vendor",
   "quote": "all outstanding payment obligations under these Customer Terms will become due immediately",
   "supports": "fees due on termination"
  },
  {
   "id": "s11",
   "url": "https://calendly.com/legal/customer-terms-conditions",
   "title": "Customer Terms and Conditions",
   "publisher": "vendor",
   "quote": "Any request to delete a Calendly account completely will be effective immediately (unless otherwise determined by Calendly).",
   "supports": "account deletion is immediate"
  },
  {
   "id": "s12",
   "url": "https://calendly.com/legal/customer-terms-conditions",
   "title": "Customer Terms and Conditions",
   "publisher": "vendor",
   "quote": "Calendly reserves the right to terminate any additional Free Accounts set up by you and any Free Accounts that have been inactive for over six (6) months.",
   "supports": "inactive Free Accounts can be closed"
  },
  {
   "id": "s13",
   "url": "https://calendly.com/legal/customer-terms-conditions",
   "title": "Customer Terms and Conditions",
   "publisher": "vendor",
   "quote": "A notice will be deemed to have been duly given the day after it is successfully sent via email.",
   "supports": "when an emailed notice counts"
  },
  {
   "id": "s14",
   "url": "https://calendly.com/legal/customer-terms-conditions",
   "title": "Customer Terms and Conditions",
   "publisher": "vendor",
   "quote": "of any requests for changes to (i) your Plan Tier, (ii) the number of licenses in your account",
   "supports": "the 30-day notice also covers tier changes and license reductions"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "Calendly's help center (help.calendly.com) and the answers in its pricing FAQ couldn't be read, so the exact billing-page menus and buttons, which roles (owner or admin) can change billing, what the Free plan keeps and how to export data aren't confirmed",
   "Whether Calendly's mobile apps sell subscriptions through Apple or Google isn't confirmed (the App Store link in Calendly's help center leads to a missing page)",
   "How long data is kept after downgrading or deleting the account is not stated in the Customer Terms or the Privacy Notice",
   "Whether the downgrade flow asks for a reason or shows an offer is not documented on the pages read"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "partial",
   "notes": [
    "Pay less: invoice-billed and Enterprise customers need 30 days' written notice for tier changes and license reductions too (s14)",
    "Contract route: an emailed notice counts as given the day after it is sent (s13)",
    "Renewal, CPI + 3% increase, non-refundable fees and immediate deletion re-checked in the Customer Terms; help-center steps still unconfirmed"
   ]
  }
 },
 "stackcut": {
  "vendor_id": "calendly",
  "name": "Calendly",
  "recipes": [
   {
    "id": "booking-page",
    "title": "Basic appointment booking",
    "best_year_one_net": 119
   }
  ]
 },
 "page": "https://stackcut.io/cancel/calendly",
 "json": "https://stackcut.io/exits/calendly.json",
 "evidence": {
  "packet_revision": "6703d340b6e7a6064905bed35ad04622a584207b4f191cfbb77e82d26b0cfeb9",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "calendly--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "calendly--sales-contract--r2",
    "channel": "sales_contract",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}